How can I get my touchpad and volume control keys on my ASUS A55VM laptop to work?

Anonymous September 17, 2014

I have a ASUS A55VM running Windows 7 64 bit. Since a format & reinstall, the scroll on my touchpad isn’t working, nor do my volume keys on the keyboard. I’ve tried all the drivers (ASUS and non-ASUS). None work. When i try to install any, it tells me they haven’t been installed correctly. It gives me 2 choices (1. Install with recommended settings, 2. This programme is installed correctly). Neither work. I don’t know how to sort this problem out. Please help.

  1. Dalsan M
    September 23, 2014 at 10:39 pm

    Which drivers and utilities have you installed? Have you tried installing the "ATKACPI driver and hotkey-related utilities" to enable the Asus hotkeys such as the volume keys? to find all drivers and utilities for your computer.

    Use's Hardware Identify in order to find the touchpad hardware installed (either Elantech or Synaptics), and then download and install the proper driver from the Asus support website. Then download and install the rest of the drivers, software, and utilities that are appropriate for your computer, minus any software that you may not want to have installed (the face detection software, or "FaceLogon Utility", is more of a gimmick than anything else, and if you do not use it, it would take up storage space that could otherwise be used for other things).

  2. Hovsep A
    September 17, 2014 at 9:40 am

    go to device manager
    check the touchpad driver (is there any yellow sign)
    right click on the touchpad driver and choose uninstall

    Fix problems that programs cannot be installed or uninstalled

    System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2014]