How can I fix sync in Google Chrome?

Navy October 24, 2014
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My question is that I retired my Google Chrome and setup the newest Google Chrome for some reasons, but currently I meet sync problem that:
1. After sign in google account. my account is
2. go to chrome://settings/ and click the button “Advanced sync settings”
3. The system always return error that
“Failed to start up the sync backend.  Please make sure your network connection is working and if the problem persists please sign up and sign in again to refresh your credentials”

I have backup many bookmarks in Google Chrome, without these bookmarks, I can’t do anything. Can you help to check the issue ASAP? Thank you very much.

  1. Bruce E
    October 24, 2014 at 5:43 am

    Go to Chrome settings and verify that the 'Sign in as...' account is the same one that is displayed in the upper-right corner when you go to