How can I access my Facebook account when SMS verification fails?

Anonymous January 25, 2014
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Hi, I can’t access my Facebook account for a week. After I entered my password incorrectly, they asked me the security question and changed the password from my mobile.

They then asked to send an email to my Facebook email to confirm, but I have no access to it. They later asked for a phone number or a new email. I entered my phone number and received an SMS with a link. I clicked on the link to find it opening the same page where I left my account unable to log in.

It said:

In order to access your account, please check for an SMS at ‘my phone number’. Simply click the link in that SMS to confirm your new number. If you did not receive your SMS, click here to resend.”

Every time I click “click here” a Flash window says “something went wrong please try again later.”

Any idea what can I do??? :(

  1. Jane
    February 22, 2014 at 10:55 pm

    I'm having same problem. Have logged it but nothing just round and round in circles.

    • neri
      February 27, 2014 at 6:26 pm

      was your problem rectified having the same issue now

  2. K
    February 19, 2014 at 7:56 pm

    Same for me...

  3. court
    February 6, 2014 at 12:01 am

    AnythingYet? My Facebook Is Doing The Same

  4. amanda williams
    February 5, 2014 at 10:55 am

    I am having the exact problem...word for word..been a week now, no answer from facebook help

  5. maria
    January 28, 2014 at 3:53 am

    Facebook team is resolving such issues in effective way. You just open the page mentioned below :

    Then define the problem with detailed information. with completing this step, you will find useful references to get back your lost accessibility again.

    • alaa sabry
      January 31, 2014 at 6:06 pm

      no response :/ facebook team is horrible

  6. Hovsep A
    January 27, 2014 at 4:44 pm

    Report an Issue with Verifying Your Account

    • alaa
      January 31, 2014 at 6:10 pm

      i sent a report 5 days ago and still no reply :s

    • Hovsep A
      January 31, 2014 at 10:28 pm

      well they dont offer priority support, it depends on the situation, you have to wait for few days more, i hope they will reply tou soon.

  7. Ling M
    January 27, 2014 at 2:49 pm

    Try copy the link to the computer and use it . Perhaps you are using Iphone .

    • Alaa
      January 27, 2014 at 8:43 pm

      i am using samsung S3 but i already did so , still giving the same page :/

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