Why does my built-in webcam not work?

Barry November 22, 2011

I have model L675D-S7104 Toshiba laptop. Webcam shows as an application, but there’s no way to get camera to work. I think it’s Chicony 2.0, but not 100% sure. Help!

  1. leah wood
    July 14, 2012 at 1:56 am

    my bult in camera isnt working right, ive tried to open it but it wont work, my laptops a toshiba and every time i open it, it says i need to connect it again but i dont know how to do that?

    • ha14
      July 15, 2012 at 10:15 pm

      Control Panel / Programs / Uninstall a Program then click on - Camera assistant software for Toshiba - tick Repair

      Download a new drivver for your webcam

      Uninstall your old drivver
      Control Panel - Device Manager - Imaging? right click on it and choose uninstall then reboot
      RIGHT CLICK on your new driver - RUN AS ADMIN - install and reboot

      try this microsoft solution

    • Oron
      July 15, 2012 at 10:19 pm

      Go to the Toshiba web site, and choose your laptop from the "Services & Support" menu (It will be listed under "consumer products"). Once you've found the model, go to the download section and download the camera software. Install it, restart the laptop and try again!

  2. brittany
    July 7, 2012 at 4:14 am

    i can't get my laptop camera to turn work. it's built into the laptop but it's telling me to plug in a webcame . it's a 1545 inspiron dell.

  3. naila ali
    May 21, 2012 at 3:09 pm

    my bulit in yocam not working checked all program not there i think its been removed

    • Susendeep Dutta
      May 23, 2012 at 5:36 am

      Are you referring to CyberLink YouCam -


      It's a trialware software.

    • Oron
      May 23, 2012 at 8:41 am

      Two thoughts:
      1. Not plugged in/switched off? If the camera's not built into the computer, check that it's properly connected!
      2. Device driver problem. Have a look in the device manager (type "Device Manager" in the "Search Programs and Files" box, and select it from the list. Check the devices on the list. If there is a problem with the device driver for the camera, it will be listed with a special icon (a little exclamation mark, or a red or yellow sign over it). In that case, read the message and reinstall, upgrade or enable the item depending on what the error message is.

      May 24, 2012 at 5:27 pm

      Hello, visit laptop manufacturer's site and make sure to download the camera drivers and program from there. You just have to know your model number and operating system. Once downloaded, install program and it should be there.

    January 24, 2012 at 11:23 pm

    Hello, II am assuming you have a laptop.  Visit laptop's manufacturer site and find the support/drivers area.  Select your laptop's model and operating system and find any software/drivers for you laptop.  Download software/drivers and install them.  If you have problems finding drivers, post your laptop's brand and model and operating system so that we can lool for you.

    Let me know, how it goes. 

  5. jewel
    January 23, 2012 at 12:44 am

    i can't find camera in my device manager. what can i do to reinstall it?

    • Anonymous
      January 24, 2012 at 1:29 pm

      yap you have to reinstall

      try to scan pc with drivereasy
      now see if it detects the wabcam and propose a driver, then download and install.

  6. Stivinn Aura
    December 1, 2011 at 9:14 am

    In all probability, it seems like a software issue. Try using another software to test if your webcam works or not. Eg. Debut Video Capture ( www.nchsoftware.com/capture/index.html ).

    November 23, 2011 at 12:34 am

    Hello, has the camera work before?  Have you checked for problems in device manager?  to do so, do the following:

    -- click on windows key + Pause/Break key at same time
    -- in screen that appears, click on device manager
    -- find the camera entry in device manager and expand the entry by pressing + sign
    -- is there any warning, question mark right next to entry?
    -- highlight and right click on entry and select update driver software
    -- if there is new drivers, they will be installed

    If you have messenger or software like that, have you tried to see if the camera is recognized there?  You can also look for drives in the toshiba site.  The next link will take you there....you just have to select your operating system:


    • Gabi
      June 15, 2012 at 3:46 pm

      I am having the same problem as he or she is. I tried this, but my driver is up to date. I will get the disconnection sound when I see it turn off, and the reconnection sound when it turns back on. Could this be a hardware issue? This only started a few months after I got my laptop.

      • ha14
        June 15, 2012 at 7:29 pm

        1. Right click on the web cam driver.
        2. Click Properties
        3. Click on Compatibility tab,
        4. Put a check mark on Run this program in compatibility mode
        5. Select the operating system as windows Vista
        under Privilege Level, check mark "Run this program as an administrator"
        6. Click on Apply
        7. Click OK.

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