Are you tech support for your family or friends? Do you receive frantic calls because they’ve installed malware or somehow managed to break their computer and they need you to fix it? This can be extremely obnoxious — not to mention time-consuming. If you’re tech support, here are some tips to help you make your users’ computers more newbie-proof. Once you’ve got everything set up right, your users will hopefully leave you alone so you can get on with your life and have more precious free time.
Google added a small but potentially significant update to its Google+ Hangouts: a remote desktop feature. Similar to Skype’s desktop-sharing feature, Google+ remote desktop lets you remotely control and view another person’s computer while chatting away, assuming you get that person’s permission, of course.
Finding the right computer technician could lead to a hassle-free fix. Ask the right questions and you can easily weed out the fly-by-night computer repairmen from the ones that know their business.
If you work in the IT department of a company that has an internal network, the odds are pretty good that you’ve had to make use of Remote Desktop once or twice. Remote Desktop is one of those utilities that, like many utilities, gets used a whole lot, but the extended features or little bits of functionality go unused for a long time. Even some veterans of remote desktop are sometimes surprised to discover that you can do something with it that they never realized.