One of my favourite comedy shows has to be, without a doubt, The IT Crowd. Before, the IT department in a company had this image of being the fun killers that stopped you from browsing Facebook on the company computers during your lunch break. Post-IT Crowd, suddenly the IT departments were hip, cool and fun people to be around. What a difference a TV show makes (and it’s set to return next year).
Are you tech support for your family or friends? Do you receive frantic calls because they’ve installed malware or somehow managed to break their computer and they need you to fix it? This can be extremely obnoxious — not to mention time-consuming. If you’re tech support, here are some tips to help you make your users’ computers more newbie-proof. Once you’ve got everything set up right, your users will hopefully leave you alone so you can get on with your life and have more precious free time.
Google added a small but potentially significant update to its Google+ Hangouts: a remote desktop feature. Similar to Skype’s desktop-sharing feature, Google+ remote desktop lets you remotely control and view another person’s computer while chatting away, assuming you get that person’s permission, of course.
Have you ever called customer service, only to end the call frustrated, disappointed and without resolution? Or perhaps there was a resolution, but it was unfavorable and certainly not worth the time you spent on the phone? We’ve actually covered in detail how good the customer service is by some of the major tech companies, like Apple, Amazon and others. But have you ever considered that there are things in your power that you can do to change the outcome of these calls?