The Web has opened up lines of communication that were previously closed for the vast majority of the world. Anyone with an Internet connection can now head online and talk to someone on the other side of the world using any one of a range of different services. Social networking sites such as Facebook, Twitter, and Google+ are the obvious options. There is unfortunately a tendency to abuse these new lines of communication.
Technology etiquette could easily fall under the topic of “common sense” yet there are many who remain ignorant — and that’s not a judgment against those who don’t know any better. For a long while, I never knew the acceptable rules of etiquette for handling phones, shooting emails, and general Internet behavior. I was being rude without even knowing it, and there’s a chance you could be doing the same.
It’s incredibly frustrating to check your email inbox only to find a completely hateful message. Why in the world do people act like this? With that said, you should learn how to defend yourself while on the web. Let me tell you this though: being a jerk isn’t a way to do it. To my credit, I’ve gotten a few hateful emails in my lifetime. In fact, I’ve sent a few as well! (That makes me an expert on this, right?)
Whether you’re an organization, blogger, video producer, or just someone with something to say, you probably have a Twitter account. However, there are right ways and wrong ways to use Twitter. The wrong way is sending out tweets to all your latest content on autopilot, ignoring questions from your followers, and spamming them. Twitter is a social media site, and your presence on Twitter should be real, human, and interesting.