I love my friends, and I love helping them. But God knows they’re not all that great with following along with my tech support advice over the phone. You know exactly what I’m talking about and it gets frustrating for you too I bet.

Well, after my last Make Use Of article, I had a brainstorm: why not use the most painless remote control and viewing application and the best URL truncator together to get rid of my support headaches? I almost started tapping my fingertips together and muttering “exxxxxcellent…” under my breath.

It’s a two step plan.

Microsoft as a company is not usually associated with cool and free products. In that sense, Google is way ahead, it has Gmail, Google Reader, Calendar, Google Docs and dozens of other useful services. Nonetheless, there are a bunch of FREE Microsoft tools that are definitely worth a look. While some of them are yet to be released, others have been around for a a while.

(1) HealthVault
Service that many US families should find really useful. In simple terms, HealthVault is an online safebox for all your medical records. It’s not just a storage place to keep medical history but also to share records with doctors, place to where medical documents can be faxed and auto-archived, and lots more.