Pinterest Stumbleupon Whatsapp
Advertisement

The recent Windows 8.1 August Update Is Windows 8.1 Done After This Unspectacular August Update? Is Windows 8.1 Done After This Unspectacular August Update? The much anticipated August Update for Windows 8.1, formerly known as Update 2, has arrived and it's not what we expected; but then we already knew that. Is it even worth bothering? In short: YES! Read More blindsided many users with issues. Some experienced BSODs or black screens How To Troubleshoot And Fix Windows Black Screen Issues How To Troubleshoot And Fix Windows Black Screen Issues The B in BSOD doesn't always stand for blue. Sometimes you'll experience a Black Screen of Death. This can be even more troublesome because it provides no error message. Let's troubleshoot together. Read More , while others found themselves stuck in an infinite reboot loop.

If you’ve been negatively affected by a Windows Update Windows Update: Everything You Need to Know Windows Update: Everything You Need to Know Is Windows Update enabled on your PC? Windows Update protects you from security vulnerabilities by keeping Windows, Internet Explorer, and Microsoft Office up-to-date with the latest security patches and bug fixes. Read More , here’s a quick list of troubleshooting steps that will help you restore Windows to a functional state.

Windows Crashes With A Blue Screen Of Death

A BSOD typically hints to a hardware problem or faulty drivers, but can also be caused by third-party software. We have previously shown you how to troubleshoot a BSOD Windows 8 Crashing? How to Easily Troubleshoot Blue Screen & Other Issues Windows 8 Crashing? How to Easily Troubleshoot Blue Screen & Other Issues Windows 8 isn't perfect. That said, most blue screens and application crashes aren't Windows' fault. Our tips will help you identify exactly what's wrong with your PC and fix it. Read More in Windows 8.

Windows 8 BSOD

The August Update BSOD

After applying the Windows August Update, many Windows 7 and 8 users experienced BSOD crashes with a 0x50 Stop error message. According to Microsoft Community member xformer, KB2982791 is the culprit. This update causes Win32k.sys to crash when the font cache is not correctly maintained.

According to Microsoft, August Update BSOD crashes are caused by the following updates, which subsequently have been disabled:

Advertisement
  • KB2982791, a security update for kernel-mode drivers.
  • KB2970228, the update introducing support for the Russion Ruble currency symbol.
  • KB2975719, the August Update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2.
  • KB2975331, the August Update rollup for Windows RT, Windows 8, and Windows Server 2012.

How To Fix It

A workaround proposed by Microsoft Community member rvuerinckx recommends to boot from a recovery disk How to Create a Windows 8 Recovery Disk How to Create a Windows 8 Recovery Disk The days of reinstalling Windows when it acts up are long since gone. All you need to fix Windows 8 is a recovery disk, either on CD/DVD, a USB or an external hard disk drive. Read More and remove the following file:

C:\Windows\System32\FNTCACHE.DAT

In a response, community member Laurens (NLD) posted a step-by-step explanation on how to remove the file via the command prompt A Beginners Guide To The Windows Command Line A Beginners Guide To The Windows Command Line Read More . Briefly, insert your Windows 7 or 8 installation or recovery disk and boot from the disk. In Windows 7, go to restore options, choose repair tools, and select command prompt. In Windows 8, go to troubleshoot and advanced options, and select command prompt from here.

Type the following command:

del %windir%\system32\fntcache.dat

When the file is gone, you should be able to boot into Windows. Microsoft Support says this is only a temporary fix and they explain how to remove a registry key for a permanent solution. Please see the mitigations for known issue 3 for details. After removing the offending updates (see below), you can restore the registry file, the support page explains how this is done.

I Can’t Boot Into Windows Anymore

When a Windows Update is so bad that you can no longer boot the system, try booting into Safe Mode to remove it.

To boot into Safe Mode in Windows 7 How To Start In Windows Safe Mode & Its Uses How To Start In Windows Safe Mode & Its Uses Read More , hit the F8 key while the computer is booting up and before the Windows logo can be seen. You know you hit the right moment, when you see the advanced boot options screen.

Windows 7 Safe Mode

When Windows 8 or 8.1 crashes repetitively, it should at some point boot into Automatic Repair How To Boot Into Safe Mode In Windows 8 How To Boot Into Safe Mode In Windows 8 In Safe Mode, you can troubleshoot and fix Windows issues. When you enter Safe Mode, Windows loads a minimal environment that ensures a stable system. Read More . Select Advanced options to access Safe Mode.

Automatic Repair

You can manually boot into Safe Mode How To Boot Into Safe Mode In Windows 8 How To Boot Into Safe Mode In Windows 8 In Safe Mode, you can troubleshoot and fix Windows issues. When you enter Safe Mode, Windows loads a minimal environment that ensures a stable system. Read More by pressing the SHIFT key while clicking Restart and subsequently click Restart under Sartup Settings, found under Troubleshoot and Advanced options.

Once you are in Safe Mode, you can navigate to Windows Update via the Control Panel and remove the most recent updates, see instructions below.

Uninstall Windows Updates In Windows

Uninstalling updates from within Windows is very simple. Briefly, navigate to Installed Updates (View installed updates under Windows Update or Programs and Features) in the Control Panel, select the problematic update, and click the Uninstall button or right-click it and select Uninstall.

Uninstall Windows Update

Uninstall Windows Update Via Command Prompt

When an issue with a Windows Update prevents your computer from booting, not even into Safe Mode, things get tricky. You will need a Windows boot or recovery disk to launch into repair tools (Windows 7) or advanced options (Windows 8), from where you can access the command prompt.

Assuming your system drive is C, type the following command to find the package names of the offending updates:

dism /image:C:\ /get-packages

Search the results for the update that needs to be removed and note down the package name. Then use the following command:

dism /image:C:\ /remove-package/PackageName:Package_for_insert_exact_package_name_here

Example: dism /image:C:\ /remove-package/PackageName:Package_for_KB2976897~31bf3856ad364e35~amd64~~6.1.1.0

After removing the update, try to reboot and fingers crossed all will be well.

Hide Windows Updates

Sometimes, updates are known to cause problems before you apply them. Or maybe you don’t accidentally want to re-install an update that made your computer crash. Navigate to Windows Update in the Control panel, right-click the troublesome update, and select Hide update.

Hide Windows Update

To restore a hidden update, click the respective link in the Windows Update sidebar.

For a full walkthrough with screenshots of the process, see Windows SevenForums.

None Of The Above Works

The issues you’re experiencing may go deeper than a Windows Update bug. Please consult our guide on troubleshooting Windows 8 crashes Windows 8 Crashing? How to Easily Troubleshoot Blue Screen & Other Issues Windows 8 Crashing? How to Easily Troubleshoot Blue Screen & Other Issues Windows 8 isn't perfect. That said, most blue screens and application crashes aren't Windows' fault. Our tips will help you identify exactly what's wrong with your PC and fix it. Read More . Windows 8 boot issues How To Resolve Windows 8 Boot Issues How To Resolve Windows 8 Boot Issues Windows 8 uses a new "hybrid boot" feature to improve boot times. When you shut down, your computer doesn't actually shut down normally - it performs a sort of limited "hibernate" that stores a state... Read More can be easy to resolve, but an infinite reboot loop How To Fix A Windows 7 Infinite Reboot Loop How To Fix A Windows 7 Infinite Reboot Loop Have you ever encountered an infinite reboot loop? It is instantly recognisable by the failure of Windows to correctly load up after switching on your PC or laptop. Fortunately thanks to the way in which... Read More may require a system recovery. If you’re able to boot into Windows 8 Advanced Startup Options, you can try to repair, restore, refresh, or reset your PC How To Restore, Refresh, or Reset Your Windows 8 Installation How To Restore, Refresh, or Reset Your Windows 8 Installation In addition to the standard System Restore feature, Windows 8 has features for "refreshing" and "resetting" your PC. Think of these as ways of quickly re-installing Windows -- either keeping your personal files or deleting... Read More .

Troubleshoot Windows 8

Has Windows Update Caused You Pain?

Have you ever had to resolve issues caused by a Windows Update in the past? How did you do it?

Let’s hear your experiences in the comments!

Leave a Reply

Your email address will not be published. Required fields are marked *