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You’ve upgraded to Windows 10, or you’re about to. But once you’ve made the change, you want to be certain that you can backup and restore your data quickly and conveniently. System Restore and Factory Reset have been included in Windows 10, and are better than they were in Windows 8.x.

Windows 10 Has No Recovery Partition

Microsoft is so confident in the restore, refresh, and reset tools packaged into the new version of Windows that there is no longer a recovery partition. Whereas in Windows 8 you could use a recovery image 4 Ways To Factory Reset Your Windows Computer 4 Ways To Factory Reset Your Windows Computer A reset to factory conditions is the quickest and easiest way to return to normal. Not only does it get your computer clean, it will also run at optimal performance. Read More on a hidden disk partition to restore the operating system, this is no longer possible under Windows 10.


The reason? To allow users to maximize their available disk space, which in conjunction with file compression can save over 6 GB on 64-bit systems What Is 64-bit Computing? What Is 64-bit Computing? The packaging of a computer or computer hardware is crowded with technical terms and badges. One of the more prominent ones is 64-bit. Read More running Windows 10. This will be a considerable advantage to users on small capacity systems (such as the 64 GB SSD Surface Pro devices) upgrading to Windows 10.

As the recovery partition was the nearest thing to having the installation media, this is obviously not ideal. However, the reset, refresh, and reset tools should be sufficient to deal with the vast majority of issues, as long as you make the right decision between a system restore and refreshing Windows Should You Refresh, Reset, Restore, or Reinstall Windows? Should You Refresh, Reset, Restore, or Reinstall Windows? Ever wanted to reset Windows 7 without losing personal data? Between a factory reset and a reinstall, it was tough. Since Windows 8, we have two new options: Refresh and Reset. Which one is right... Read More .

Using System Restore in Windows 10

If you’re having problems with Windows 10’s performance, the first thing you should look at is your list of restore points. If one of these coincides with when Windows started to misbehave, then you can use the System Restore tool to reinstate the settings and software that were in place at that time.


Open Start > Settings and in the search box type create a restore point. Click the matching result, select the drive you want to use to store your restore point (typically the system drive) and click Configure > Turn on system protection. This action activates the system restore functionality. Click OK to confirm, and in the main window click Create… to create a restore point, and give it a name.


The system protection software will create the restore point, which you can revert to at a later date using the System Restore button and working through the wizard to restore your previous state. You may need to spend a few moments checking through what will be affected so that you can reinstall software and – hopefully – avoid any apps that caused the problem that prompted you to use System Restore.

(You can also restore backups created in Windows 7, using the Go to Backup and Restore (Windows 7) option.)

This video tutorial should help:

You can also find out more in our guide to creating a restore point in Windows 8 What You Need To Know About Windows System Restore What You Need To Know About Windows System Restore Imagine the trouble you could find yourself in, if your system failed! The Windows System Restore feature could save your butt. This article explains how to create and use Windows restore points. Read More .

But what if you need to roll back to a saved restore point, but cannot boot into Windows 10? The answer comes through Advanced Startup, which should be accessible by using a recovery drive or Windows 10 installation media (choose Repair your computer when Windows Setup launches).

In Advanced Startup, select Troubleshoot > Advanced Options > System Restore, and then work through the wizard to find and apply the restore point.

This makes System Restore the fastest solution; at the same time, however, it is also the least reliable, often unable to cope with the introduction of malware to Windows.

Refresh Your Windows 10 Computer

Was reverting to a restore point not enough to resolve problems with your computer? You need to refresh your settings, which will revert your system to a state similar to what it was when you purchased it or first installed Windows 10.

The only difference here is that you will be able to retain your personal data and settings.


Open Start > Settings > Update & Security to begin, selecting Recovery in the left-hand menu. Under Reset this PC, click or tap Get Started, and use the Keep my files option. A warning will be displayed; a second may appear if you have upgraded to Windows 10 from a previous version, and informs you that resetting will prevent you from undoing the upgrade. If you’re happy, proceed with the Reset.

You’ll need to wait for the process to complete, the length of which will depend on how many apps you’ve installed.

Consider refreshing Windows 10 the second string to your bow. If your computer is running slow, if you find it crashes or freezes regularly, this is the option to take if you don’t have the time to back up your settings and personal folders first.

Reset Windows 10

The “nuclear option” when it comes to getting Windows 10 back to its best is to reset it, much as you would a smartphone or tablet. This action restores the operating system to the “factory settings,” leaving it seemingly as new. As such, you will need to back up your personal data beforehand, but bear in mind that any bloatware you have removed How To Remove Bloatware & Avoid It On New Laptops How To Remove Bloatware & Avoid It On New Laptops Tired of software you never wanted consuming your laptop's resources? Your computer isn't free ad space. Here's how to get rid of bloatware. Read More will be reinstated. This is a strong argument against using the factory reset option Why Not to Restore Your Computer to Factory Settings & What to Do Instead Why Not to Restore Your Computer to Factory Settings & What to Do Instead A factory reset restores the bloatware your system originally came with. It weighs down your system and you shouldn't have to put up with that. We show you how to avoid it. Read More .

On the bright side, since Windows 10 does not come with a recovery partition, software pre-installed by manufacturers is stored separately and skilled users can remove bloatware prior to refreshing their computer.


Find your way back to the Reset this PC option, and click Get Started. This time, instead of Keep my files, you will select Remove everything. Here you will have two options, Just remove my files for a quick reset, and Remove files and clean the drive; this option will take longer, but is more secure, therefore making it more useful for wiping a PC clean before selling or giving it away.

When this is done, you will have an OS that feels as if it has just been installed, and you’ll need to reinstate your account (or create a new local profile) and restore your data.


Again, if you cannot boot into Windows 10, this option is available from the Advanced Mode screen. After booting into Advanced Options, go to Troubleshoot > Reset this PC and you’ll find the options as discussed above.

How Does Restore, Refresh and Reset Compare with Windows 8?

For experienced Windows users, especially those that have upgraded from Windows 8, the refresh and reset tools will be pretty familiar. Meanwhile, a version of System Restore has been in Windows since Windows 2000 (most domestic users will recognize it from Windows XP, however, the operating system that somehow refuses to die Windows XP Refuses To Die, Android Apps Are Everywhere, & More... [Tech News Digest] Windows XP Refuses To Die, Android Apps Are Everywhere, & More... [Tech News Digest] Windows XP clings on, Arc Welder apps incoming, OnLive is now OnDead, killing Kinect for Windows, streaming music through Rithm, and watching how elders react to an emotional video game. Read More ).

Functionally, the system is more or less identical, but with multiple drives attached there is more of a chance that Windows will offer to wipe these as well as the system drive. This is a feature that can prove useful, but is also particularly dangerous. However, it isn’t new to Windows 10; it was present in Windows 8, but the regularity of its appearance seems to be related to the type of drives you have connected.

If Windows 10 offers to erase other drives on your computer, using the dialogue Your PC has more than one drive. Do you want to remove all files from all drives? then make sure you select Only the drive where Windows is installed.

Have you used the Windows 10 restore, refresh and reset system functions? Did you run into any problems, or were you impressed with how well it worked? Share your story in the comments.

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  1. FMStark
    February 25, 2017 at 5:00 am

    Used restore took about 45 minutes to an hour on a Toshiba AMD A4 win 8.1 upgraded to win 10 no issues all seems to be well

  2. Surya Bhai
    February 8, 2017 at 2:35 am

    After pressing reset it's showing nothing a black screen . I have waited for 10hours still not reseted and the same black screen , help me what should I do now??

    Taking you for the post

    • Tony
      February 9, 2017 at 6:41 am

      Mine did the same thing tonight. Black screen with a spinning circle for hours now. No idea what to do from here.

  3. Nicholas
    December 29, 2016 at 9:06 pm

    I want to sell my PC so I clicked "Remove files and clean the drive" ...about 40 hours ago.

    How much longer should this take?

    I bought the computer about 3 years ago and it has a i7-4770 prossesor.


    • Nikki
      December 29, 2016 at 10:50 pm

      Did you PC ever finish with recovery? I am at hour 5 with mine & trying to figure out if I should just try a hard shut down at this point

  4. Daniel
    December 25, 2016 at 9:55 am

    Hi, I just bought a Dell laptop XPS 13 L322x and it came with Windows 10 Pro and I want to resete it to factory settings to be safe from any malware or anything just to have peace in mind. Now, the laptop originally came with Windows 7 when it was bought from the store, but it was updated to Windows 10. If i reset it, will it go back to Windows 7? I want to stay with WIndows 10.

  5. Brooke
    December 20, 2016 at 10:51 pm

    Wow. Do I ever need help.
    Windows 10
    I have been getting the black screen with spinning dots as many have who have had the Anniversay update. Have tried a million things (going back to restore point, installing a patch that Microsoft said would fix it and many more things) all to no avail.
    I am now going to restore the whole thing to factory settings (I have Carbonite to replace files so all is well there) but do NOT have a windows boot disc. In trying to make one, I am now running in to difficulties!! My computer won't boot up enough to make the darn thing!!!
    The other computer I have is a Lenovo. Am I able to make a windows 10 boot disc from that computer and use it to boot this? I've been working on this for two days now and am at my wits end... help me! ;-)

  6. Jackie
    September 26, 2016 at 3:41 pm

    I just finished doing a reset and chose to completely wipe it clean. Now it's not letting me get passed the sign in screen... Shouldn't it be starting over like a new computer where I can creat a new account? My old login info isn't working either. Not sure what to do now.

  7. Shane Matkoskey
    September 21, 2016 at 6:03 pm

    Sorry Christian, I cannot find my comment to reply. I believe it is a standard ASUS laptop. I performed a factory reset.

  8. Shane Matkoskey
    September 21, 2016 at 5:42 pm

    I had reset my asus laptop 19 hours ago and it is still rebooting. I do not know what is taking place.

    • Christian Cawley
      September 21, 2016 at 5:49 pm

      That doesn't sound good. Is it a standard laptop or a hybrid? What sort of reset did you perform?

  9. Aaron
    September 12, 2016 at 5:22 pm

    Does restoring go back to HOME or does it stay at PRO. Because PRO is the thing i want to get rid of. It upgraded to pro from HOME and now i cant get back to it.

  10. Aaron
    September 12, 2016 at 5:19 pm

    So what to do if you upgraded to W10 Home, and then upgraded to W10 Pro with a faulty Key. Any way to go back to HOME, without losing files considering its the exact same just that PRO unlocks options and doesnt really do anything. Will a Restore to a recent update make it Windows 10 Home again or will it remain W10 Pro stuck un activated till i pay $300 for nothing compared to Home ($199) which is the same but still nothing and isnt worth $200.

  11. Hank
    September 6, 2016 at 12:55 pm

    "How does System Restore Work?"

    It doesn't!

    Seriously though, I've had issues with WSR. I've moved on to Snapshot programs. Microsoft seems to have unofficially stopped supporting Windows System Restore, and I get that, but with better performing alternatives (Comodo Time Machine, RollBack Rx) it's really hard to work with the imitations of the service.

  12. Kamal Ashraf
    July 7, 2016 at 1:43 am

    There are three drives in my laptop, C, D, and E. If i choose Just remove my files for a quick reset, and Remove files and clean the drive, will it also clean my D and E drives or just the C drive, because there are very important stuff in my D and E drives. Thanks.

    • pran
      July 25, 2016 at 11:59 pm

      No your D and E drives should remain intact.

  13. Peter Christie
    March 19, 2016 at 9:51 am

    Peter Christie
    I reset my computer about a month ago and it has never worked better. I upgraded from W8.1 immediately on purchasing it. Unfortunately the mother board had to be replaced and this caused the original W10 to possibly be corrupted. After this was replaced by the guy from HP W10 was reset and there are no further problems. I am wondering if a completely new copy of windows 10 is installed from the internet as there are several new features which were not there before. ln particular more space for tiles in the start area. Altogether better. It is now as though the computer was especially built for Windows 10.

  14. David
    March 8, 2016 at 8:30 pm

    I used the reset feature to reset to the like factory new state. Everything went fine until it reached the 99% reset, at which time it restarted. After restart it tries to load windows I assume but eventually I get an error message stating:The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. to install windows, click OK to restart the computer, and then restart the installation. It just repeats the error message every time it restarts. Any ideas??

  15. Akash
    February 8, 2016 at 10:37 am

    Hi VikkStar123,

    Firstly you try these step.
    After that you come to me I will give you perfect steps for repairing to you.

    Don't try these step guys you will loss your system.

  16. Ron
    January 22, 2016 at 10:18 pm

    Windows 10 has shut down can't access anything, can't get inside to do a factory reset to see if this fixes it. Have the blue screen saying window has shut down to prevent damage to my computer. Please help and remember I cannot get to anything inside my computer. Please help

  17. jow
    January 2, 2016 at 5:52 am

    I use windows 10 and it uses a recovery partition. I am not sure I can trust this article.

    • Christian Cawley
      January 5, 2016 at 1:42 pm

      Did you upgrade, or was W10 preinstalled?

  18. Candy Ray
    December 15, 2015 at 1:24 am

    I spent a lot of time to follow the tips, but still failed. No changes. Then I used Driver Talent, which I downloaded before. It helped me to restore and recovery with just clicks. Anyway, thank you for sharing the information.

  19. Robin Hansen
    November 9, 2015 at 10:03 am

    When i choose "Remove everything" it just states "No changes were made" and i cant do anything. i dont know what to do

    • azar
      December 12, 2015 at 10:27 am

      same problem with me ...any one have solution?

    • Christian Cawley
      January 5, 2016 at 1:43 pm

      One thing this suggests is an incomplete or corrupted install. Might be worth running Check Disk to check for errors before trying again.

      Did you upgrade or was W10 installed fresh?

  20. nishad gujar
    October 2, 2015 at 6:32 am

    will restore factory settings in windows 10 (Third option under 'Reset this PC')delete all hard drive data, or just remove the data that is stored in the partition where windows is installed(C drive).in others words wil it format my D or E drive or just the C?

  21. Anders Gyllenhoff
    September 8, 2015 at 3:02 pm

    Hi, I tried to reinstall windows 10 after installing it on my (originally) windows 7 computer. The reinstallation failed at a little bit after 50%. Now when I start my computer there is a black screen:

    An operating system wasn't found. Try disconnecting any drives that don't contain an operating system.
    Press Ctrl+Alt+Del to restart

    Is this normal?

  22. Colby Smith
    September 7, 2015 at 7:02 pm

    I did the reset computer option, but at 99% an error popped up saying "The ordinal could not be located in the dynamic link library C:\Windows\System32\MSASN1.dll." and now the mouse and keyboard aren't working and I can't do anything.

  23. Dessie Harper Voigt
    August 28, 2015 at 8:32 pm

    This information was very helpful so far. I am in the middle of doing the factory install (my son had deleted random operating system files and programs and messed it up) so we will see what happens. I do recommend reading the whole article before proceeding. I did not and chose the delete from all drives instead of just the drive with windows. Wonder what that will do...?

  24. Hao Zhang
    August 18, 2015 at 8:25 am

    Thanks a lot for your nice article, Christian. It prevents me from doing a Refresh/Reset, which could be a nightmare. Just for your information, there is another way to repair the system while keeping all the personal files and apps untouched. I found it online (see links below) yesterday and tried it myself.
    It works just fine.

  25. L3 CM
    August 14, 2015 at 4:44 pm

    According to MS, you do need to create a recovery drive if you hope to do proper recovery.

    Also note in the "Go back to your previous version of Windows section" that you need to do a few things prior attempting this recovery method (a "downgrade").

    The only stated issues so far of downgrading - when done properly - is that some 8.1 apps may not work. To fix them, just re-download them from the MS Store.

  26. Wei Hao
    August 14, 2015 at 3:12 pm

    Hi, I had just apply a system restore lately, but after the system restore, I found that the microsoft store store can't be open and all the apps along with it such as groove music, mail, calendar can't be open. It said that contact your system administrator about repairing or reinstalling it.

  27. Keith Drozd
    August 14, 2015 at 2:31 pm

    I have been lucky so far with my Windows 10 upgrades. I have currently upgraded 16 systems ranging from laptops, desktops, and Surface tablets. I always perform the upgrade first. I then on a few systems performed a reset wiping everything for a complete fresh load of Windows 10. Now, on all of my systems I have a secondary drive that I use for storage and point the User Documents, Download, Music, Videos, and Picture directories. This prevents me from having to back that data up before a reload of Windows. My OS drive (root and/or C) only contains the OS and programs. I store everything else on the storage drive. Anyway, each go has been successful for me. I'm not sure if it is because I upgraded the systems first or not. Each system had the latest build and updates of its respective Windows OS whether it be Windows 7 or Windows 8.1. In fact, I think only one system had an issue with the antivirus so I just reinstalled the antivirus and it worked fine. I will say though that if I do run into a problem or glitch I find the recent version of Windows quick to reinstall compared to the past versions. Good luck and Godspeed.

  28. Alan Trinder
    August 14, 2015 at 12:03 am

    Use system restore to get rid of a critical error (and the useless error message that just came back each time despite promising a fix). Worked a treat.

  29. Sharon Dubois
    August 13, 2015 at 4:40 pm

    I am not technical- I went from windows 7 to windows 10. Now I cannot access any file using explorer.exe. I have tried all the suggestions using the power shell and the task manager-explorer.exe just keeps crashing so I cannot access START or the ACtion Center or Edge. I want to go back to windows 7 and get rid of this but HOW since I cannot access action centre??( I can asccess task manager) should I try a system restore? how does that work - if you can help this old lady get her computer back, I will be very greatful

    have a good day

    • Christian Cawley
      August 13, 2015 at 5:48 pm

      Hi Sharon

      This is very disappointing for you, I'm sure, and I wish I could help you more directly. The best suggestion I can make is - if system restore doesn't work (the steps above should help) is install Windows 7 from scratch again.

      Your old Windows 7 *should* still be on your system, in a folder called Windows.old. By the sound of things your upgrade has more or less failed, so you may well need some on-site assistance.

      • Sharon Dubois
        August 14, 2015 at 2:03 pm

        thanks so much for your reply. For some reason, today, when I logged on, exporer.exe worked and I was able to access the action center. Taking no chances, I immediately instructed it to restore my windows 7! now I have windows 7 problems ( for some reason all my files have become read only although the properties don't show that , but at least i got rid of windows 10 - I am fearful about letting my windows 8.1 laptop upgrade so I may try to stop that when ad if they tell me it is ready

        I truly appreciate your help. hve a fun day

    • Keith Drozd
      August 14, 2015 at 2:40 pm

      Sharon I am not sure on this but did you have bitlocker or other encryption software on your system? If it was a Surface tablet then bitlocker was on by default. Anyway, I ask because I read some posts on other sites that subjects with encryption software on their systems were experiencing some problems when upgrading and/or performing resets. I have done several Surface tablets but I always turn off bitlocker because one I do not need the encryption protection and feel the performance hit is not worth leaving it on.

      I would recommend if you upgrade to Windows 10 after it fully boots in for the first time I always do a restart before moving around the system. I found in the past sometimes things are a bit corky and that restart helps straighten things out. Good luck and Godspeed.

      • Sharon Dubois
        August 15, 2015 at 2:16 pm

        nope no bitlocker that I am aware of but thank you for your answer!

        I have searched the web and found many users over the years that have encountered this problem with files. I have accepted the easiest solution they offered. Some claim the problem lies in USER so they recommend creating a new folder under c :- when I went to C: I found a my doc folder there and I was able to save to it from word so, since I have no real need for old files, and, if I need them I can resave to the new folder, that will work or me.

        I am very happy to be back to windows 7 and I will follow the old adage- if it ain't broke, don't fix it!

        but I still haven't decided yet whether or not I will allow my win 8 computer to upgrade- I am leaning toward no but since I have to do techy things to stop it, I am concerned I may screw that up too!

        anyway thank you all for your support. I will bookmark this site as it is most helpful for an old untechy lady!!

  30. Todd Jeremy Jumper
    August 13, 2015 at 3:43 am

    I highly suggest not recommending the Windows 10 Refresh or Reset option on a machine that has recently been upgraded from Windows 7 or 8.1. Working help desk / IT support for a living I can tell you this has been a nightmare for myself and a lot of people, until Microsoft fixes whatever is wrong with the refresh option. Not only are you at danger of losing your files doing a reset, but your backup partition as well that came with Windows 8.1 computer.

    Every machine so far we have attempted to "Refresh / Reset" Fails to boot afterwards, going through a loop"was unable to start. The message also informs you the PC would gladly restart for you, and that sometime later, you could go online, and research the problem: Inaccessible boot device."

    If you are lucky, Windows 10 will revert back to the previous operating system and undo the changes made, unless you did a hard reset it may have wiped off your factory image! Then you are out of luck because you may not have the Windows 8.1 on a CD.

    This appears to be a problem with UEFI hard drives in particular and should have been addressed by Microsoft before release. Currently there is very little support in the Microsoft forums as well, showing they were not ready for this. This has cost the company I work many man hours.

    Best method for now would be to burn a Windows 10 install onto a USB or external drive / or CD and do a clean install. Make sure all your files are backed up always!

    • Christian Cawley
      August 13, 2015 at 5:41 pm

      "I highly suggest not recommending the Windows 10 Refresh or Reset option on a machine that has recently been upgraded from Windows 7 or 8.1."

      Todd, two weeks in and I am in complete agreement with you.

  31. grant behrendt
    August 12, 2015 at 3:36 pm

    I tried to reset my computer after having problems with WIN10. The reset started and then ran into a problem and could no longer continue. Now the computer will not even load up. It is stuck in a continuous loop telling me that Windows could not load, and needs to restart, Windows could not load, and needs to restart, Windows could not load, and needs to restart, Windows could not load, and needs to restart, Windows could not load, and needs to restart,
    You get the idea

    Any ideas?? I have no way of loading anything now and my laptop has become nothing more than a dust catcher.
    Apple computers are looking better and better

    • Christian Cawley
      August 12, 2015 at 4:06 pm

      Hi Grant, are you able to get into the Advanced boot menu? if so, you should be able to restore your previous OS from there (assuming you were on W7 or W8)

      • grant behrendt
        August 12, 2015 at 4:16 pm

        Yes i can get to that part and have tried each option with no success. From what im reading im not the only one. Unfortunately the usb backup i created with win8 doesnt even work.
        It keeps telling me there was a problem and needs to restart (again with the endless loop)

      • grant behrendt
        August 12, 2015 at 4:18 pm

        I got a big blue screen telling me my PC run into a problem, and was unable to start. The message also informs you the PC would gladly restart for you, and that sometime later, you could go online, and research the problem: Inaccessible boot device! It then restarted, and went into and absolutely endless cycle of restarting, displaying the same error everytime.

    • grant behrendt
      August 12, 2015 at 4:13 pm

      Yes i can get to that part and have tried each option with no success. From what im reading im not the only one. Unfortunately the usb backup i created with win8 doesnt even work.
      It keeps telling me there was a problem and needs to restart (again with the endless loop)

  32. Maxim Silentfoot
    August 10, 2015 at 2:32 am

    Hi Christian,

    Thank you for the very well written article! The info here will definitely come in handy for my Win 10 upgrades.

    Quick question though - if after upgrading to Win 10 I decide to use the 'hard reset' option where my files are removed, is my understanding correct that Windows will only delete the files on the partition that Windows is installed in? I use an SSD for my OS and one or two HDDs for backup/storing files. Just wanted to make sure when Windows does the reset and deletes my files it will only affect the SSD (I only have one partition for the OS on the SSD) and not the HDDs.

    Would really appreciate your input, take care!

    • Christian Cawley
      August 11, 2015 at 6:35 am

      As far as I understand it, you're right. Any files stored on secondary drive/partitions will remain intact. (if you're still unsure, you could always disconnect these drives.)

  33. Jeffrey Fluharty
    August 10, 2015 at 1:57 am

    I recently upgraded to Windows 10, from Windows 7 Ultimate, via the Windows update applet. The update went well, without problems. I reinstalled software as needed, and then like I always do, proceeded to tweak and modify things to better suit me. (I know, right?) When things started misbehaving, and I couldn't get them straight, I decided to try the "reset" feature built into the OS. Wow. What a nightmare! After what looked to be a successful reset, I got a big blue screen telling me my PC run into a problem, and was unable to start. The message also informs you the PC would gladly restart for you, and that sometime later, you could go online, and research the problem: Inaccessible boot device! It then restarted, and went into and absolutely endless cycle of restarting, displaying the same error everytime. My $3200 laptop was now a brick. What I had to do was use the system image provided to me by the vendor I purchased the laptop from, on a thumbdrive, boot from it, and start all over with Windows 7 again. Then all the updates, software reinstalls, etc, etc. What a royal pain in the you know what! So I'm finally up and running this time using Windows 7, waiting patiently for my Windows 10 upgrade to be ready again. In the meantime, I've been studying even more, and educating myself about Windows 10. I can honestly say, when I first upgraded, and all was working as intended, I really liked it. It did seem faster than previous OS's, and I liked the UI. I hope this next round of upgrading goes better, and I don't ever have to "reset" my PC!

  34. Ra M
    August 7, 2015 at 9:03 pm

    Upgraded to Windows 10 after doing a clean Windows 7 install.
    Clicking on "Troubleshoot" opens up the "Advanced Options" under which I just see the "Startup Settings" option.

    I don't have separate options for Reset your PC, Refresh your PC, System Restore, System Image Recovery, Automatic Repair or Command Prompt Options as described in this article.

    Even if I keep the "Shift" key depressed during reboot I still have the above issue.

    Not sure why I am missing all these.

    Also, how does one create a system image, etc. and if there is no recovery partition, how are the backups, installation media, etc. residing obviously in the open partition kept at bay from viruses ?

    Thanks for the replies.

  35. Jordan Adkins
    August 5, 2015 at 4:52 am

    If you ever plan on doing a reset or restore ALWAYS, ALWAYS make sure you boot up into safe mode first. I know some viruses target your restore but they won't be active if you boot in safe mode

  36. Cho CoMo
    August 4, 2015 at 6:42 am


    " since Windows 10 does not come with a recovery partition "

    My Windows 10 installation indeed DOES have a recovery partition, and it cannot be deleted..


    Upgraded from Win 7 and viola! there was a partition created called "Recovery..."450Mb

    • Christian Cawley
      August 5, 2015 at 10:21 am

      That's interesting. I suspect this might be common on upgrade devices - I've recently upgraded to 10 and my recovery partition was still there too, until I deleted it with Easeus Partition Manager.

  37. Dennis Lee
    August 2, 2015 at 9:32 am

    i did a reset to my pc after windows 10.. now my pc wouldn't even start or boot. i press the power switch and all it does is just lights up, blinks.. and nothing else is on, does not recognize usb even.

    • Rex Goeckeritz
      August 3, 2015 at 2:07 pm

      I had a similar problem when trying reset. It would ask me my keyboard layout during boot. However, windows wouldn't detect my mouse or my keyboard. Unplugging and plugging back into different ports wouldn't work either. So I had to force power off and restart the computer. I can't find a solution to this yet but it may be a conflict with usb detection in BIOS and windows 10.

  38. Zhong Jiang
    July 30, 2015 at 11:43 pm

    Does it really work in all circumstances including if there are situations when there may be missing system files and cannot reset Windows?

    • Christian Cawley
      July 31, 2015 at 7:27 am

      That's Microsoft's intention. I would recommend having an iso burned to USB or DVD however, just in case. Or a self-managed recovery partition.

  39. Yuri Morales
    July 29, 2015 at 7:41 pm

    Thanks. Great article.