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It’s been a very busy fortnight for Microsoft with the launch of Windows 8 How To Get Windows 8 For The Lowest Possible Price How To Get Windows 8 For The Lowest Possible Price Whether the mixed reviews of the preview releases of Windows 8 have influenced pricing or Microsoft are simply taking a leaf out of Apple’s book isn’t quite clear, but the price of a new copy... Read More and the first ever Microsoft-branded Windows-toting computer, the Surface with Windows RT. Of course, “busy” doesn’t necessarily mean “good” and the Web has been rife with reviews and feedback on the Windows-goes-touch saga.

And so it’s time to turn attention to the Surface launch, what Microsoft are doing to inform their potential customers and the all-important reviews of Microsoft’s foray into first-party hardware. If you’re bursting to get your opinion about the Surface What Do You Think of the Microsoft Surface? [You Told Us] What Do You Think of the Microsoft Surface? [You Told Us] Microsoft took its time getting into the tablet market, primarily because it had to work on building an operating system that would offer a positive experience on the touchscreen form factor, which Windows 7 most... Read More or any of the videos in this article, be sure to add your thoughts in the comments at the end.

Microsoft’s Marketing

There has been a lot of talk on message boards and blogs concerning the confusion that potential customers might run into when asked exactly what the Surface is, what operating system it runs and what you can do with it. So, first up let’s take a look at Microsoft’s advertising campaign to see if it’s at least going some way towards putting those concerns to bed:

The video above sure shows the don’t-call-it-Metro UI, click-happy kickstand and touch keyboard cover, but it would be easy to see why customers would still be confused after watching it. Nowhere does it mention that the tablet isn’t really running Windows, at least not the Windows that your grandparents or non-tech savvy sister would know.

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The other Surface commercial doing the rounds is a rather expensive looking advert called “The Surface Movement” which features all manner of carefully choreographed kickstand opening and little in the way of features or unique selling points:

Once again Microsoft haven’t sent out a clear message with this advert either. Nowhere is there a mention of Windows RT aside from perhaps the too-small-to-read print. Never mind, maybe the “Learn more about Surface” video clears things up:

Yet again here we have a lot of information about the kickstand, and how Surface is portable, and how it’s apparently customisable – but only one mention of “Windows RT” with no effort involved to differentiate it from Windows 8 DOWNLOAD Getting Started: Your Guide To Windows 8 DOWNLOAD Getting Started: Your Guide To Windows 8 Windows 8 is coming! Be prepared - download our guide to Microsoft's newest operating system today. Become familiar with Windows 8. Whether you've pre-ordered a Windows 8 device or are just wondering what's new, we've... Read More .

So, did Microsoft help clear up the confusion? Erm, not quite no. For comparison of other product launches, here is the original iPad advert:

Like it or not the iPad is the Surface’s main competitor, and this video shows how Apple introduced the non-tech-savvy world to the idea of a scaled-down tablet PC.

To contrast with another tablet that was launched by a well-known company with a new OS, developing ecosystem and flashy adverts – the HP TouchPad:

So, how does the marketing stack up? Are Microsoft paying a price for not taking the stupidly simple approach? Save your thoughts for the comments.

The Reviews Are In

The good news (for Microsoft) is that no major media outlet has decided that the Surface is a bad device, with most praising a select few innovations while others remain lukewarm at best. The good news (for Apple and every other tablet manufacturer) is that most reviews agree on a few points, and most of those points are negatives. The ecosystem, the practicality of the touch cover and what, or rather who the tablet is designed for at this stage in the game.

Engadget: Probably the most sympathetic of all reviews, Engadget seem to genuinely like Microsoft’s new tablet complementing both the build quality and the software. The reviewer also hints that the confusion surrounding the included old-style Windows desktop and modern UI isn’t much of an issue.

CNET: Another fairly positive review on the whole, CNET also seem to see a lot of potential in Windows RT and the Surface as a device. The reviewer admits that like many he started out hating the new UI, then deciding he loved it but after a little more time settling somewhere in the middle. Concerns about the ecosystem seem to make up the biggest negative, though this was always going to be a problem for Microsoft.

The Verge: The Verge didn’t shine quite such a sympathetic light on the Surface with Windows RT, and specifically note non-software issues as drawbacks including the “awkward” screen ratio and jarring experience of what feels like two operating systems. Highlights include the UI and helpful nature of the live tiles, though the bottom line concerns the “do everything” nature a the device that doesn’t seem to quite do the job of a tablet or laptop.

New York Times: David Pogue of the New York Times 5 Ways To Get Around The New York Times Paywall 5 Ways To Get Around The New York Times Paywall Did you know that the New York Times spent an incredible $40 million on their recent paywall solution? Did you also know that it can be circumvented with all but a few clicks? If you're... Read More fits his review into less time than most Surface adverts and while there are praises to be had, he doesn’t seem convinced. The biggest gripe here appears to be the ecosystem which has (unsurprisingly) not got the richest lineup of software on the market. Still, if you only have 60 seconds to watch a review this one sums up the main points quite nicely.

Gizmodo: Gadget mag Gizmodo weigh up the pros and cons, and I hate to spoil it for you but conclude that you should most definitely wait before buying the device. Among a list of factors including a still-maturing ecosystem and lack of things to do on the tablet, they cite price as a big concern for potential buyers suggesting that money is better spent elsewhere for now.

TechnoBuffalo:  If you want to watch the best detailed overview of the Surface without the comments and criticism of a review then check out this TechnoBuffalo unboxing video. Watch this if you’re interested in how the whole package stacks up against the competition, from the design on the box to the unit itself  and first boot. If you’ve bought a high-end piece of tech recently and are interested in how Microsoft have taken to presenting their products, this is the video for you.

Teething Problems

Tech magazines have had upwards of a week to evaluate and decide what they think about Microsoft’s Surface with Windows RT, and a few consumers have also managed to get their hands on the new device, among them Brent Ozar. His blog post citing reasons for returning the tablet demonstrated some pretty big problems on Microsoft’s part, though fortunately most were software concerns. Personal preference surrounding the kickstand aside, Brent found a few problems with Office, including text lag:

A rather bizarre issue when saving a file:

The huge Reddit and HackerNews response to the post told him to update Office, though when he went looking for the update he found it in optional components. Similar issues were had with another Microsoft app, the Modern UI email client:

Brent conceded that he’ll be taking his Surface back, and you can read why in the full review right here.

So…

It’s been a bumpy beginning for Microsoft’s first venture into the tablet manufacturing business, and the question of whether or not the Surface and RT is a success or failure will take a few months worth of market data to find out. Public opinion seems polarized, reviewers seem to think there’s potential and there are still questions over where the Surface with RT is meant to fit into work and play time.

What do you think? Will Windows RT float lifelessly to the surface or manage to swim against the current offerings from Apple, Google and full-fat Windows 8 tablet manufacturers like Samsung? Cast your judgements in the comments, below.

  1. shaurya gupta
    November 7, 2012 at 2:54 pm

    Dont know why some guys don't like windows 8....i simpllly love it and the metro too..

  2. AP
    November 6, 2012 at 4:34 pm

    Well in this crowded world of tablets you can't ignore price tag, unless there's something extraordinary.

  3. Muo TechGuy
    November 6, 2012 at 1:15 pm

    We will have our own MUO review very soon I promise!

  4. Lisa Santika Onggrid
    November 6, 2012 at 11:08 am

    To be fair, Metro is an acquired taste.
    I think the highlight here is: 'It's still a bud.' Metro isn't as mature as Android or iOS, but would it have the chance to grow up? Time will tell. I personally think this'll attract more curious Windows semi power user than ordinary, non tech-savvy crowds.

  5. Boni Oloff
    November 6, 2012 at 7:04 am

    I think it will success,. Many people interesting about tablet so far. And Surface even better, it runs Windows in it.
    But, if i have more money to spend i still will try to buy an IPad instead.

  6. Terafall
    November 6, 2012 at 3:50 am

    They have that many commercials just for Surface?

    • Lisa Santika Onggrid
      November 6, 2012 at 11:08 am

      They tried a lot. Y'know, Microsoft isn't particularly popular lately, with so many controversial decisions.

  7. Rajaa Chowdhury
    November 6, 2012 at 2:13 am

    There were lot of excitement with Microsoft Surface device before the price annoucement, which seem to have fizzled out, once Microsoft pegged the pricepoint higher than what was expected by most of us. We would have so much loved atleast the RT version to be competing with the Kindle Fire or the Google Nexus at the price point.

    • Lisa Santika Onggrid
      November 6, 2012 at 11:09 am

      Indeed. People are less likely to fork out that much money on a foreign ecosystem. In fact, I think curiosity will push its sale had it not been that expensive.

    • Keefe Kingston
      November 6, 2012 at 4:44 pm

      Yeah...and if the Pro version had matched that of the iPad, then Microsoft may have had a better chance at nipping at Apple and Google's sales. They will a bit...however I think everyone is unwilling to pay that much, and so they'll go for other tablets instead. I wish i could have a tablet, but the problem is I want a Windows one, but can't afford it. It's really too bad Microsoft didn't listen to the feedback they were given. :/

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