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Skype has suffered a worldwide outage today, with users globally unable to use the application to make calls. Skype.com has been down for part of the day and there have been issues with the Skype applications also. Users of Windows, Mac and Linux clients have all been affected by the outage.

Skype has now identified the problem and hopes to have it fixed soon. In the meantime, they have issued some technical instructions on how to fix the Skype client errors some people are still experiencing.

A less technical fix is also in the works, so keep an eye on the Skype Twitter account for immediate notification.

How To Fix Skype Application Crashes

Windows Vista & Windows 7

  1. Close Skype. Right-click the Skype icon in the system tray (at the bottom right of the screen). Choose Quit.
  2. Ensure that “Show hidden files and folders” is switched on. Click Start, type run and press Enter. Type control folders and click OK. Select the View tab and ensure relevant entry is enabled.
  3. Locate the shared.xml file. Click Start, type run and press Enter. Type %appdata%\skype and click OK. Delete the shared.xml file.
  4. Restart Skype. The shared.xml file will be recreated.

Windows XP

  1. Close Skype. Right-click the Skype icon in the system tray (at the bottom right of the screen). Choose Quit.
  2. Ensure that “Show hidden files and folders” is switched on. Click Start and then Run… Type control folders and click OK. Select the View tab and ensure relevant entry is enabled.
  3. Locate the shared.xml file. Click Start and then Run… Type %appdata%\skype and click OK. Delete the shared.xml file.
  4. Restart Skype. The shared.xml file will be recreated.

Mac OS X

  1. Quit Skype.
  2. Go to the folder ~/Library/Application Support/Skype/
  3. Delete the file shared.xml (it will be recreated once you open Skype again, this is fine).
  4. Start Skype.

The ~ sign means your home folder. Open Finder and select Go > Home from the menu bar to find your home folder.

The Skype outage comes just weeks after ethical hackers noted a security hole for the Skype Mac client Ethical Hackers Find Skype Security Hole For Mac [News] Ethical Hackers Find Skype Security Hole For Mac [News] Skype will soon issue an update for all Mac users, due to security concerns in Skype version 5.x for Mac which allows a malicious user to activate code on the victim’s computer. Ethical hackers alerted... Read More .

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Source: TheNextWeb

Have you been affected by the Skype outage? Did these instructions solve it for you? Let us know in the comments!

  1. Mindwipe18
    July 8, 2011 at 5:06 pm

    i followed the instructions but it didnt work the file keepz poping back up and it wont fix itself it wont even got to the start page at all it starts to load then disapears

    • Angela Alcorn
      July 9, 2011 at 7:31 am

      I think both the Windows and Mac clients have been updated since this glitch. Try getting the newest version for your OS and the problem should be fixed.

  2. Jack Cola
    June 4, 2011 at 6:34 am

    I was using Skype all that day, and didn't notice any outage. Lucky, because I was having an important call that day.

    But I am not sure if anyway was faced with the EasyBits Go software. This is where Skype, without your permission, even if you said no, installed software on your computer. If this happened to you, I have posted some instructions to uninstall it, because Skype mentioned in their official statement, that simply uninstalling it from Control Panel does not do the trick.

    http://www.jackcola.org/blog/165-skype-installing-crapware-automatically-on-your-pc-easy-bits-go

  3. AJ
    May 26, 2011 at 7:40 pm

    doesnt work tried it many time :(

  4. Tina
    May 26, 2011 at 4:50 pm

    There is some humor in this! No sooner had Microsoft purchased Skype than it started to behave like one of their products...

    • Angela Alcorn
      May 26, 2011 at 4:58 pm

      There is a rumour circulating that it was the migration to Microsoft's servers which caused all the problems today. It makes sense too, with the servers down and other problems.

      • Tina
        May 26, 2011 at 6:31 pm

        Why doesn't that surprise me! lol
        That's almost as hilarious as Windows 98 crashing with a BSOD while first being introduced on live TV: http://www.youtube.com/watch?v=z6b9ToIRbgM

        • Mark O'Neill
          May 27, 2011 at 7:18 am

          Watch out for Skype being renamed Windows Live Voice and it getting its own BSOD!

  5. Mark O'Neill
    May 26, 2011 at 2:57 pm

    My wife, whose work computer runs XP, did the instructions provided by Skype and she is now back online.  So they do indeed work.  One of her colleagues though said that the instructions could have been written a bit clearer and easier.

  6. Anonymous
    May 26, 2011 at 2:55 pm

    thought it was something with my XP. Thanks for the tip! Already reinstalling the software though...

  7. Utkarsh Rao
    May 26, 2011 at 2:38 pm

    For linux, it starts and then just closes immediately. Is there a way to fix it?

    • Angela Alcorn
      May 26, 2011 at 2:51 pm

      Skype haven't released a fix for Linux yet, but I presume if you can locate and delete the shared.xml file (or something by a similar name) as per the Mac/Windows instructions it might do the trick. But - save a copy of the xml file first just in case!

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