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Skype has suffered a worldwide outage today, with users globally unable to use the application to make calls. Skype.com has been down for part of the day and there have been issues with the Skype applications also. Users of Windows, Mac and Linux clients have all been affected by the outage.

Skype has now identified the problem and hopes to have it fixed soon. In the meantime, they have issued some technical instructions on how to fix the Skype client errors some people are still experiencing.

A less technical fix is also in the works, so keep an eye on the Skype Twitter account for immediate notification.

How To Fix Skype Application Crashes

Windows Vista & Windows 7

  1. Close Skype. Right-click the Skype icon in the system tray (at the bottom right of the screen). Choose Quit.
  2. Ensure that “Show hidden files and folders” is switched on. Click Start, type run and press Enter. Type control folders and click OK. Select the View tab and ensure relevant entry is enabled.
  3. Locate the shared.xml file. Click Start, type run and press Enter. Type %appdata%\skype and click OK. Delete the shared.xml file.
  4. Restart Skype. The shared.xml file will be recreated.

Windows XP

  1. Close Skype. Right-click the Skype icon in the system tray (at the bottom right of the screen). Choose Quit.
  2. Ensure that “Show hidden files and folders” is switched on. Click Start and then Run… Type control folders and click OK. Select the View tab and ensure relevant entry is enabled.
  3. Locate the shared.xml file. Click Start and then Run… Type %appdata%\skype and click OK. Delete the shared.xml file.
  4. Restart Skype. The shared.xml file will be recreated.

Mac OS X

  1. Quit Skype.
  2. Go to the folder ~/Library/Application Support/Skype/
  3. Delete the file shared.xml (it will be recreated once you open Skype again, this is fine).
  4. Start Skype.

The ~ sign means your home folder. Open Finder and select Go > Home from the menu bar to find your home folder.

The Skype outage comes just weeks after ethical hackers noted a security hole for the Skype Mac client Ethical Hackers Find Skype Security Hole For Mac [News] Ethical Hackers Find Skype Security Hole For Mac [News] Skype will soon issue an update for all Mac users, due to security concerns in Skype version 5.x for Mac which allows a malicious user to activate code on the victim’s computer. Ethical hackers alerted... Read More .

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Source: TheNextWeb

Have you been affected by the Skype outage? Did these instructions solve it for you? Let us know in the comments!

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