I’ve been a fan of LogMeIn Free for quite some time and I know that it has been mentioned several times in MakeUseOf articles. LogMeIn, if you haven’t heard, is a remote desktop application which allows you to access and control a computer from any other computer with internet access and a browser. The uses are multiple but a few have to do with accessing information at home from a remote location (hotel or such) and remote IT support (if you ever need help when you’re away from the office).
Well, now LogMeIn has come up with yet ANOTHER free product for us to try called LogMeIn Express. So far I love LogMeIn Express because it overcomes one tedious obstacle that LogMeIn Free has, and that’s the installation on the PC to be controlled.

Say your grandma who lives in Florida calls and needs you to show her how to find a lost Word document or how to update her status on her new Facebook account. And say YOU live in Maine. Well, you’re not there with her to install the LogMeIn program for her and she doesn’t have the “know how.” Read this article to see how easy it really is for her to share her desktop remotely with you using LogMeIn Express.
If you want to share your desktop with someone, head on over to the LogMeIn Express website, click the “share” button, download the very small file (under a meg), and run it.

I’m obviously running Firefox but the idea is to download the LogMeInExpress.exe file and run it. After you run the file (may I again mention how incredibly small the file is?), you’ll get a little black box giving you a type of control center to share your desktop remotely, including a session code to share.

In the blurry area at the top of the control box would actually show a session code (I blurred it, just for fun!). Notice the two icons next to the code. There you have several options to help you share the code. The first one copies the list of numbers to your clipboard so all you have to do is paste it someplace like an email message or IM program, etc. The second icon (looks like a letter envelope) will open a new email message from your computer’s default email program (example: Outlook). You can also put a chat name where “Presenter” is highlighted.
Once you’ve shared the code with whoever is planning on viewing your desktop, direct them to the LogMeIn Express homepage. When they enter the code and click the “view” button, they can view your desktop.

As you can see, there’s also a nifty chat area for communicating what’s going on. Another cool thing about LogMeIn Express is that you can also share files AND remote control with a viewer. You can ALSO have multiple viewers.

I have to share several observations with you. First of all, realize that this service is currently in beta, meaning you’ll probably find bugs. I didn’t have any problems when I used it but don’t give up if you run into a small obstacle and share feedback with them.
My other observation is just a small annoyance for me but I understand why it’s there. When you are sharing your desktop, your cursor blinks. I’m sure this is to make sure you know your desktop is being shared. I just found it annoying. In my opinion, it is a SMALL annoyance and NOT something that will keep me from using this new tool.
What do you think? Is it user-friendly enough for you to share your desktop remotely? Do you already use it or do you use an alternative service?
Tagged: remote access • remote control • remote desktop • tech support • troubleshoot • vnc