And like any marketplace, there are times when you need to get a refund for something you’ve purchased.
But the refund process on Facebook isn’t always easy to understand. How you go about getting your money back depends on what avenue you used to make your purchase. Let’s take a closer look.
Facebook Page Purchases
If you have used Facebook’s internal payment processing systems to make a purchase through Facebook page, here’s how you get a refund:
- Click the arrow in the upper right-hand corner of Facebook and choose Settings.
- Select Payments in the left-hand panel.
- Click on the item you want refunding.
- Choose Contact Seller.
- Fill in the popup form.
- Hit Send.
If you’ve paid for a game or an in-game item, you first need to be aware that it can take up to four hours for your item to be delivered to your account.
If you want a refund, following these steps:
- Go to Settings > Payments.
- Click on the payment in question to make sure it’s been processed.
- Open the receipt.
- Click Dispute and fill in the information.
If you and the seller cannot come to an agreement, Facebook will act as a mediator (according to its Sales Policy).
If you bought something in a specially designated “Buy and Sell Group,” you are not covered by Facebook. The company cannot issue you with a refund.
The decision to issue a refund lies directly with the seller. As such, make sure you do due diligence before committing to any purchase.
Have you requested a refund through Facebook? Was it a smooth process? Share your stories in the comments below.