Comments on: Remote PC Assistance with Crossloop

By: Teddy

Teddy — Wed, 15 Oct 2008 19:44:22 +0000

techinline is NOT FREE….come back and post when you can compete with FREE product like CrossLoop

By: Jeff Bellamy

Jeff Bellamy — Tue, 15 Jul 2008 19:51:47 +0000

Another great product for remote support is Techinline (www.techinline.com).

It’s browser based so you are not tied to any computer, and since you do not have to install anything, you can run it from any computer at any time as long as you have the login details. Price-wise, I find it a great low-cost alternative to GoToAssist or LogMeIn

By: Greg

Greg — Mon, 24 Mar 2008 04:04:04 +0000

Just installed Crossloop, tried it on a guy that is not very computer savvy. Worked Flawlessly! 100% recommenced!
Thanks for the info mark!

By: Mrinal

Mrinal — Wed, 12 Dec 2007 13:57:02 +0000

Mark - sorry for the delayed appreciation but I was on the road for a while.
Your support inspires us all at CrossLoop and we look forward to bringing more exciting enhancements in the future for all our users.

By: Mark O'Neill

Mark O'Neill — Thu, 06 Dec 2007 19:12:32 +0000

1. Yes, you connect to the other computer remotely through the internet. As for security, as I pointed out in the article, the person granting remote access has to let you through their firewall and also provide you with a unique password (generated by Crossloop). No Firewall permissions and no password = no access.

2. Yes it is free.

3. The speed in which it works depends on your connection speed. If you have broadband, it’ll go fast. If you have dial-up, it’ll go slow.

By: James

James — Thu, 06 Dec 2007 07:05:58 +0000

Hi..nice info..my questions is :
1. Did you mean that we can connect remotely through internet? If yes, what about the security issue?
2. Is it distributed free like Microsoft RDC?
3. What about connections speed? If we connect through internet we need to have a broadband connection to establish a remote connection.

Cheers,
James

By: victor hoffman

victor hoffman — Thu, 06 Dec 2007 00:14:03 +0000

I believe ‘remote-access’ is possible through MSN Messenger as well. haha

By: Aibek

Aibek — Wed, 05 Dec 2007 23:27:56 +0000

I am 100% with Mark on this one, CrossLoop is an excellent tool. And best of all, it’s absolutely free.

By: puiu

puiu — Wed, 05 Dec 2007 20:21:31 +0000

Thanks! nice and usefuly informations

By: Syahid Ali

Syahid Ali — Wed, 05 Dec 2007 16:44:17 +0000

I’ve downloaded this but haven’t had the opportunity to test this out. Your review makes me want to digg out this and tried it myself!

By: Mark O'Neill

Mark O'Neill — Wed, 05 Dec 2007 16:16:50 +0000

Communication while the IT person is viewing the other computer via Crossloop? Well you can just talk on the telephone or instant messaging program or Skype I suppose….

By: jenny

jenny — Wed, 05 Dec 2007 12:22:49 +0000

What a great! Thanks
EzyPzy Websites

By: Linda

Linda — Wed, 05 Dec 2007 10:35:13 +0000

CrossLoop sounds pretty impressive and definitely worth a try.
(Also love your sense of humor Mark!)
So how is communication between the IT person and the customer handled?

By: UrStop

UrStop — Wed, 05 Dec 2007 08:03:01 +0000

Nice Information