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Has your Facebook account been hacked or did you forget your password and can no longer access it? You are not alone! Dozens of people turn to us with similar questions every day. Unfortunately, the answer to their questions isn’t straightforward. There are a few things you can try, depending on the situation with your account.

This article summarizes your options and outlines what you can do step by step.

1. Have You Tried the Default Account Recovery Options Yet?

Whether you forgot your password or your username or whether someone managed to hack your account and changed your password, there are several ways to reclaim your account. First, you need to identify your account. For this step you can use your email address or your phone number or you provide your full name and the name of a friend. Click here to get to the recovery page shown in the screenshot below.

recover facebook password

When you successfully managed to identify your account, you will be shown the reset password page (see screenshot below). Before you proceed to reset your password, carefully check whether this really is your account and whether the email address(es) and mobile phone number(s) listed are ones you can presently access.

If all is well, check the contact methods that apply, then click the Reset Password button and a password reset code will be sent to the respective email address or mobile phone number.


recover facebook account

If you manage to regain access to your account this way and if you suspect that your account was hacked, immediately change your password and update your contact information. Be sure to remove any email addresses or phone numbers that are not your own or that you can no longer access.

2. Do You No Longer Have Access To Contact Options Or Has Your Information Been Changed?

Often, it’s not possible to recover an account using the options above. Maybe you no longer have access to the email address(es) and phone number(s) or a hacker changed this information. In that case, Facebook allows you to specify a new email address, which they will use to contact you about recovering your account.

To start this process, click the link No longer have access to these? in the bottom right on the reset password page to start the recovery process.

recover facebook account

You will be given the option to answer your security question and reset your password on the spot. However, if you are able to answer your security question, there will be a 24 hour waiting period before you can access your account as an extra security precaution.

3. Do You Have Trusted Friends That Can Help You Recover Your Account?

If you can not answer your security question after following the procedure described under point 2, Facebook will let you select some trusted friends to help you recover your account. The friends you selected will receive a security code from Facebook. Once you have collected all codes from your friends, you can submit the codes to Facebook as instructed and reset your password.

You can find more information about the whole recovery process on this page in the Facebook Help Center.

4. Was Your Account Hacked & Is Sending Out Spam?

In the event that your account was hacked and is posting spam to your friends walls while you can no longer access it, you should report your Facebook account as compromised.

recover facebook password

This will actually start a similar yet different process as the one outlined under point one. While you will use the same information to identify your account, in the following step you will be able to use either a current or an old Facebook password to recover your account.

This is useful in case a hacker changed your password, but may also come in handy in case you forgot your new password.

recover facebook account

Find more security-related tips on the Account Security page in the Facebook Help Center.

Also have a look at my article 4 Things To Do Immediately When Your Facebook Account Is Hacked 4 Things To Do Immediately When Your Facebook Account Is Hacked 4 Things To Do Immediately When Your Facebook Account Is Hacked For most people, having their Facebook account hacked is a nightmare. Imagine if someone had access to all your private messages, could contact your friends, abuse your Facebook page, and delete your personal information. To... Read More for more advice on what to do if your account was hacked.

5. Is None Of The Above An Option?

Maybe your situation is different from the scenarios described above and hence the suggested solutions won’t work. In that case I recommend you view the Report Abuse or Policy Violations section within the Facebook Help Center for additional options in your specific case. The page contains comprehensive information on how to report impostors or scams and advice on what to do with accounts of deceased friends or someone who posted a suicidal comment.

Finally, if you need more help, you are more than welcome to submit a question to MakeUseOf Answers and we will try our best to help you in your specific case.

Please let us know in case this article helped you recover your account! Also, if you know of additional ways to recover a Facebook account, please share them with us.

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  1. charlotte
    April 22, 2017 at 11:53 pm

    I haven't been able to access my account for a while now. my account got hacked a few months ago, so i secured my facebook by changing the password. unfortunately, i've forgotten that password! when i press 'Forgot Password' it takes me to a page that reads 'Lets find you account' - it asks for me to put in my name, email, or number. all of which i have done, but to no avail. it says "no accounts match that information". does anyone know any solutions? it seems to be impossible to contact facebook directly. (my facebook page is still visible from my friends accounts, and they can message it etc so it definitely exists and i only have one email.)

    • Tina Sieber
      April 23, 2017 at 2:20 pm

      Charlotte, try to email Facebook: Include a link to your profile, which your friends who still see the account can give you.

  2. Malim G.A.
    April 21, 2017 at 3:18 pm

    After submitting the Photo as instructed, I am getting the under noted notation for last 7 days and unable to open my face book
    You Can't Log In Right Now
    Thanks for sending your photo. We'll email you within 72 hours if it meets our requirements.
    Right now, your account has been disabled as a security precaution.
    Its more that a week, I did not receive any email nor able to log in to my face book account
    Your help in needed urgently

    • Tina Sieber
      April 23, 2017 at 2:19 pm

      That's incredibly frustrating. No idea what to tell you, Malim. I hope the 72 hours was an optimistic promise and they will eventually get in touch with you.

  3. Mary Jhane Engnan
    April 20, 2017 at 7:49 pm

    I can't access my account since yesterday. I can't able to log in because it says that it is an incorrect password. My account has been hacked and somebody is using my facebook and trying to fish some important information about me through chatting my friends.

    I've tried to retrieve it but I also lost my access to my email account linked to my facebook account and I doesn't have any access to the contact numbers listed on this account since I moved here in Canada last October, 2015.

    I hope you can help me retrieve my account. Thanks

    • Tina Sieber
      April 20, 2017 at 8:44 pm

      Report the account as hacked, wait for Facebook to get in touch to verify your identity. You can also email More info see my comments below. Good luck!

      • Malim G.A.
        April 21, 2017 at 3:59 am

        7 days ago face book asked me to send the photo, they have posted the under noted notification
        Thanks for sending your photo. We'll email you within 72 hours if it meets our requirements.
        Right now, your account has been disabled as a security precaution
        7 days passed, I did not receive any email and I am unable to log in my account
        Your Help pls

        • Tina Sieber
          April 23, 2017 at 2:21 pm

          Facebook's support probably can't keep the 72 hours promise. Fingers crossed that's it and they're just slow in responding. Do let us know when you hear from them.

    • David Worthington
      April 21, 2017 at 8:55 am

      I'm having a similar problem. Facebook only seems to work on my phone at the moment, and when I try to login on a browser, it refuses.

  4. Mohan shresths
    April 18, 2017 at 4:04 am

    my facebook account is blocked and i have lost my mobile phone. now how can i receve account recovery code at new mobile number

    • Tina Sieber
      April 18, 2017 at 3:52 pm

      You can't. You'll have to find another way to confirm your identity. Try reporting your account as hacked and Facebook should be in touch to do that. Read my responses to comments below for more details.

  5. Abby
    April 8, 2017 at 5:02 pm

    I am not sure if my Facebook account was hacked or not. However, I was somehow logged off. I can't reset my password because my old email associated with my Facebook account can't be accessed. I know I should have updated my information with my newest email, but forgot. I have no way of recovering my account through email, phone number, or friend help. Is there any way of recovering my account? Thanks for any help!

    • Tina Sieber
      April 9, 2017 at 12:55 am

      Try getting in touch with Facebook and explain your situation.

      If you're lucky, they'll let you verify your identity to regain access to your account. Good luck!

  6. Betty Kilburn
    March 27, 2017 at 1:52 am

    They identifiesd my email address and I reset my password. The comment I received said to try again later. I had tried too many times. I have been shut out for several weeks. What is going on?

    • Tina Sieber
      March 27, 2017 at 9:07 am

      Betty, does that mean Facebook verified your identity and then allowed you to reset your password, but now you are locked out? Can you get in touch with them again via the email address? Other have reported that works. Good luck!

  7. Lenono Mofokeng Taoana
    March 26, 2017 at 5:48 am

    Hi I would like to delete my old Facebook account but I can't remember my username and password . Please help

    • Tina Sieber
      March 26, 2017 at 3:25 pm

      Do you remember the email address you signed up with? Have you tried to recover the account?

  8. Ezra
    March 23, 2017 at 2:30 am

    I don't have contact with two of my trusted contacts anymore and I forgot the password to my account. Ive tried everything and there's nothing I can do

    • Tina Sieber
      March 23, 2017 at 8:55 am

      You could try to contact and ask whether you can verify your identity to unlock your account. Good luck!

      If all else fails, just open a new account. Better to move on than to stress over it for too long.

  9. Harasiam
    March 22, 2017 at 5:54 am

    please help how can i recovery my Facebook account someone block my Facebook and I can't open without identify all information my Facebook I already give the ID until now no confirmation how i recover please someone can help me

    • Tina Sieber
      March 22, 2017 at 9:32 am

      If none of the methods above work, you can still try to report the account as hacked / compromised or contact Facebook directly via Good luck!

  10. A
    March 20, 2017 at 9:09 am

    Any help here? I have tried to login to Facebook but it says "The email address that you've entered doesn't match any account. Sign up for an account." I know the e-mail is written correct, because I can sign in on my collagues computer on one particular browser. I have tried to recover my account, but it always says the account doesn't exsist. What to do?

    • Tina Sieber
      March 20, 2017 at 9:26 am

      Are you saying you can sign into Facebook on someone else's computer, but not on your own? Can you log in there now and updated your information?

      • A
        March 20, 2017 at 10:04 am

        Yes, I can login in with my collagues computer but not my own even though I try it with different browsers. But what information to update when the e-mail address is right when I'm trying to login?

        The account I'm trying to login in is a organisation's page. But few weeks ago Facebook has changed the page to a person account. We can not post anything to the organisation's page. The page still exsists when I look at it when not signed in. Do you know anything about this?

        • Tina Sieber
          March 20, 2017 at 2:39 pm

          I'm not sure this is the same or two different problems. It all sounds very confusing.

          The problem with not being able to log in from your computer, but from a colleague's computer is very strange. So are you trying to log into your personal account or into the Facebook page, which is now a personal account?

          Also that Facebook would change a page to a personal account sounds unlikely. Did you have a password to log into the page previously?

          Is it possible that the page is attached to your colleague's personal Facebook account?

          Do you have a personal Facebook account and can you still log into that?

        • A
          March 21, 2017 at 6:03 am

          Sorry for writing a bit unclear.

          So, the first problem is that I can not login in to the organisation's page. Facebook always says "The email address that you've entered doesn't match any account". I've tried to recover the account but it doesn't work. I've also tried to login in with several browsers. However, my collague can login in to that same page with her computer. The e-mail and password are the same. The page is not attached to my collague's personal account. I have my own personal account and I can use and login in it normally.

          The second problem is that the organisation's page has changed to a personal account. I mean, my collague can login in to that page with the e-mail and password but it doesn't show organisation's page anymore, but a personal page. There are no "fans" anymore, but we can add friends to that page.. That really is weird. I've tried to contact Facebook about this several times but nobody answers.

        • A
          March 21, 2017 at 8:31 am

          My collague added a phone number to the account, and with that I got to log in to Facebook. The e-mail still works only at my collague's computer. We tried to log in with other computers as well, but only the one works...

          But the other problem still exsists. The page is a personal account even though it should be a organisation's page.

        • Tina Sieber
          March 21, 2017 at 12:00 pm

          Thank you for clarifying! Now it all makes more sense.

          I have no explanation for why your colleague can log into that account on her computer, but you can't on yours.

          Does it also work when your colleague uses a different browser on her computer? Or incognito mode in Chrome? If not, then I'd say there must be some cookie or another account logged in that lets her use this information to log in. If yes, then it's super weird.

          I'm not sure why the page was changed to a personal account. If you'd like to change it back, please refer to this resource:

          Maybe that will also solve the login issues. Good luck!

  11. Carolyn
    March 14, 2017 at 1:08 pm

    What can I do if I have access to my account on one computer, but can't log into my account on any other computer or device. FB works on my Mac using Chrome, but all other devices tell me I'm using the wrong password.

    • Tina Sieber
      March 14, 2017 at 8:13 pm

      While you are on it, make sure all your recovery options are in order, i.e. mobile phone number, backup email address, etc.

      Then you could try to reset your password on the Mac. Make sure you're not using any funny keystrokes you cannot reproduce on your other devices. That's really all I can think of. Good luck, Carolyn!

  12. sristi verma
    March 12, 2017 at 10:07 pm

    i have no access to my email because i dint respond to the mail send by fb to confirm my gmail so my fb acc is not associated with any gmail acc. now i am unable to login into my acc. and they are not sending any other recovery option also . what should i do they are not even sending any text on my number please help

    • Tina Sieber
      March 13, 2017 at 9:50 am

      Not much you can do I'm afraid. It was on you to set up recovery options while you had access to your account. If your account was hacked, you can report it as hacked. You can also try to get in touch with Facebook via and hope they will be in touch to verify your identity.

  13. Carolyn
    March 12, 2017 at 7:53 am

    My problem is that I can log into my Facebook account from Chrome on my Mac. But when I try to log onto FB from any browser on my PC, android tablet, or iPhone. It tells me I have an incorrect password. I know the information I entered is correct since I can log in using one device. But I can't get my password to work anywhere else. This problem started when I updated my password on my account. It logged me out of the other devices but I could never log back in. I have since reset the password again, but still no luck.

    • Tina Sieber
      March 16, 2017 at 11:45 am

      Carolyn, I only just saw your previous question. Did you enable two-factor-authentication or passcodes by chance?

  14. shahed
    March 10, 2017 at 5:40 pm

    Thank you
    Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can.

    have any solution?

    • Tina Sieber
      March 12, 2017 at 9:32 am

      Sounds like you will have to be patient and wait. Good luck!

  15. kate Stauffacher
    March 5, 2017 at 9:19 pm

    I have been getting Error 500 when trying to get into my Facebook.

    I have been getting Error 500 when trying to log into my account. Have even tried changing password. After identifying photos of friends, I continue and enter new password, click continue and window with unable to handle this request Error 500 appears.
    How can this be corrected? It is very disturbing to have this for a week, since Feb. 27th, not being able to enter my account.
    I have gotten this message in my e-mail each day for the past few days and still can not enter my page. From Facebook I get an e-mail saying since you have been gone you have 8 new messages, __request for friend, etc. and to login to Facebook. Again I get Error 500 when trying to do so.
    I have gotten a code to change my password and after doing so, I still get Error 500.

    What to do?

    • Tina Sieber
      March 12, 2017 at 9:35 am

      That's frustrating. I wish I knew how to get around it. Did you try to email Facebook? Good luck!

  16. noin
    March 1, 2017 at 2:10 am

    Since three days I receive an account recovery code (always the same 6-digits by the way) but this code does not work. Then I get the message that I used too many codes and have to try again later. I do not know what later is but it certainly is more than 12 hours.....

    • Tina Sieber
      March 1, 2017 at 9:11 am

      Did you request the recovery code each time?

      Facebook recovery is notoriously unreliable. Sorry for your troubles! You could try emailing them at Good luck!

  17. Destiny
    February 27, 2017 at 2:35 pm

    About 2 years ago I believe I had someone hack my Facebook and was texting other people saying " I tried to login to my account but I'm not this person who is his person " I had a good friend of mine text me an told me someone was texting them this stuff , whoever it was changed my password and email, I no longer have access to that email or phone # plz I need help to get back on there I have very important pic of me an my uncle before he died and my family I would like to be back on there should I contact Facebook??

    • Tina Sieber
      March 1, 2017 at 9:12 am

      Have you tried all the recovery options, Destiny? Did you report the account as hacked? Did Facebook ever get in touch with you to try and verify your identity?

      If you have tried all of the above, you could email them at and see whether you can get in touch with anyone to recover your account. Best of luck!

  18. Darlene Ward
    February 25, 2017 at 2:47 am

    Keeps saying i cannot he in to my email but I can but it will not let me get around this

    • Tina Sieber
      February 25, 2017 at 10:40 am

      Due to a typos in your comment, I'm sure what exactly the problem is, Darlene. You cannot ??? in to your email? Log into it? Facebook says so? Or the email client?

  19. hackedalot
    February 24, 2017 at 6:55 pm

    that's all fine and good when facebook works. but when your in the middle of recovering your account and it gives the error "Facebook is not working" then you're just screwed. hackers have your account because Facebook handed it to them.

    • Tina Sieber
      February 25, 2017 at 10:39 am

      Yeah, super frustrating and you're not alone. Wish I had good advice. Try emailing Facebook ( and hope they'll be in touch to confirm your identify for account recovery.

  20. Waqqas Anwar
    February 13, 2017 at 5:17 pm

    Hi there I have tried all the steps but no luck.

    My account is suspended for suspicious activity but I cannot appeal as it states you can only appeal if accounts which are disabled. So that doesn't work. Every time I log in, I'm taken to a security page which requires me to change password and delete comments/ activity on my account. I do this and I'm met by the same message. " my account needs to be reviewed.. suspicious activity" etc. PLEASE HELP!

    • Tina Sieber
      February 13, 2017 at 9:01 pm

      Try and explain your situation. Good luck!

      • Waqqas Anwar
        February 13, 2017 at 9:06 pm

        Thanks, but I got this reply...

        Your account has been disabled for not following Facebook's Terms. We disable users who send unsolicited messages and create objects for the sole purpose of promoting or advertising a product, service or opportunity.

        One or several of the pieces of content you're responsible for were identified as engaging in such activity. Some examples of this include...

        Unfortunately, we will not reactivate your account for any reason.

        You can learn more about Facebook’s policies by reading our Community Standards:

        View updates from your Support Inbox:


        *** I have sent an appeal but I don't know what will happen.

        ** is it possible to create a new Facebook account with new email ?

        • Tina Sieber
          February 14, 2017 at 8:22 am

          Sounds like a bunch of people reported you, could that be? Good luck for your appeal!

          Yes, technically you can create a new account with a different email address. I'm not sure whether that violates their terms though.

  21. Divya singh
    February 8, 2017 at 10:13 am

    Hii these article are useful but my problm is different actly someone hacked my account now i m able to access it i tried so many times but its not working because my gmail was not added with my fb ,i was using facebook by my number which is changed by the hacker thats why it is diffult for me to access my account plzzzzzz help me to access my account plz

    • Tina Sieber
      February 8, 2017 at 10:27 am

      Report the account as hacked:

    • Pamela
      February 11, 2017 at 4:18 am

      My FB has been taken by someone, or perhaps FB? Three days ago received email saying, someone added a weird email was it me? I responded with a NO. Have tried for three days to get back, when it wants to send a code it has the weird email attached to my account, not ME! When I did change everything ended up with a whole NEW FB with NO friends or pics etc. just my name.
      My old FB had two names I used, my name and a nick name. Whatever is going on has made me sick. Wish I believed I can get it back but I don't. If anyone else has had this happen and fixed let me know please?

      • Tina Sieber
        February 12, 2017 at 10:40 am

        This sounds frustrating, Pamela.

        Normally, when you get an email where they ask whether "this was you", there's either a link you click to confirm that it was you or you do nothing. It usually comes from a NO REPLY email address, i.e. no one will read a response.

        Have you tried the above recovery methods? Have you tried to report the account as hacked to get Facebook to confirm your identity? You could also email and try your luck.

  22. siddhant
    February 8, 2017 at 3:09 am

    My account is hacked but I use landline user name not receive sms

    • Tina Sieber
      February 8, 2017 at 8:30 am

      Hm, that sucks. Do you have other recovery options? You could try to report the account as hacked and wait for Facebook to verify your identity. That could take a while.

  23. Solene
    February 3, 2017 at 9:28 am

    Thank you for all the detailed information but sadly my account is still blocked. I did the Default Account recovery (step 1), I uploaded an ID and I reset my password but I keep getting the same message when I try to log in: ''We have successfully reviewed your ID and sent an email to the address you provided. Please click the link in the email to regain access to your account.''
    I don't get any email in the address provided and I cannot log in.
    Any ideas ? Do you know who I could contact? Thank you !

  24. Bibiana
    January 31, 2017 at 12:28 am

    My FB account was hacked. I no longer have access to my default email, cell phone number nor had I set the option of having friends as aback up to recover your account. I can not get to the option of sending an ID to FB to verify my identity. It seems like there are no options at all to get my account back. Any suggestions and help-I would very thankful. I am a traveler and thus FB is the only place I have pictures and friends info.

    • Tina Sieber
      January 31, 2017 at 10:16 am

      Bibiana, have you reported your account as hacked?

      • Bibiana
        January 31, 2017 at 12:06 pm

        Google and FB told me I had been hacked after all my accounts were locked. I am back into gmail, but not FB due to the issues I described on my previous post.

        • Tina Sieber
          January 31, 2017 at 12:41 pm

          Tricky. If you can't access the option to send your ID, try to self-report your Facebook account as hacked to re-activate the identification process. I can't think of another solution, sorry.

          If you do manage to recover your Facebook account, let us know what worked. Thank you in advance!

  25. Helen Notman
    January 30, 2017 at 7:38 pm

    I accidentally uninstalled my face book account how can I recover it?

    • Tina Sieber
      January 31, 2017 at 10:16 am

      How did you uninstall your Facebook account? Where?

      • Helen Notman
        January 31, 2017 at 1:24 pm

        Face book offered me an upgrade l didn't want it at that time so pressed the uninstall button and have lost my Facebook icon and cannot reinstall it. Help held TC y TV

  26. Rachid McCarthy
    January 28, 2017 at 12:12 am

    I don't get any response once I am logged into my e-mail account. I don't want to change my email password. I want to recover my facebook account.

    • Tina Sieber
      January 28, 2017 at 10:32 am

      Who said you had to change our email password, Rachid?

  27. Virani Parth
    January 25, 2017 at 6:54 am

    my email id and my phone number both are can be losted and also i did not access my facebook account how i can recover my facebook account

    • Tina Sieber
      January 25, 2017 at 10:53 am

      If the above methods don't work, i.e. if none of your recovery options work anymore, report the account as hacked and hope for Facebook to contact you in order to verify your identity. Patience and good luck!

  28. Cliff
    January 23, 2017 at 3:23 pm

    How long do I have to wait if I put in the wrong pass word to many times

    • Tina Sieber
      January 23, 2017 at 9:19 pm

      Wish I could tell you, Cliff. Please report back when you find out!

  29. Lisa
    January 23, 2017 at 2:19 am

    Hi Facebook I have been getting this messages that after log in that I need to send some form of ID but I can not get in the Facebook site to send you my ID do you have a email or text number that I could send you that information thank you Lisa

    • Tina Sieber
      January 23, 2017 at 9:10 am

      Hi Lisa, I'm afraid this is not Facebook. From what I know, you cannot get in touch with Facebook, they can only get in touch with you. Good luck on your quest!

  30. evelyn balla
    January 20, 2017 at 9:40 am

    i cannot recover my facebook account,please help me,any assistance you extend will greatly appreciated.God Bless. My facebook name is Jenn Elise,my picture in facebook was blue rose.

    • Tina Sieber
      January 20, 2017 at 12:11 pm

      Sorry, this isn't Facebook.

  31. Islam abd elmonem
    January 13, 2017 at 10:50 pm

    When i press no longer have access to email it just says we cant recovery ur account

    • Tina Sieber
      January 14, 2017 at 10:26 am

      What did you press?

      • evelyn balla
        January 20, 2017 at 9:43 am

        i cannot recover my facebook account,my name is Jenn Elise,please hepl me.God Bless

        • Tina Sieber
          January 20, 2017 at 12:11 pm

          Wish I could help. The above article and the below comments contain all the knowledge I have. Best of luck!

  32. Kathryn Ali
    January 12, 2017 at 6:45 pm

    About 4 days ago, facebook logged me out while I was reading in the timeline. Then for about 4 days, I could not log in at all. I kept getting this message:

    "Let's Check Your Device for Malicious Software
    Hi Kathryn, we're continuously working to keep your account secure. We've noticed that this device may be infected with malicious software. To continue to use Facebook, you can either use other devices or clean this device by downloading the scanner provided by Facebook and F-Secure." with a blue button to click with the words "Clean This Device" I did numerous scans with other programs and did not click the button provided in the message. I do not trust clicking that button. All these years, facebook has never told me to scan my computer and they should not. Facebook should not force us to use their product. I scanned a few times, I deleted history and cookies etc. I rebooted, my brower is updated. But it still won't let me log into facebook. Finally after 4 days, I got in.. for a day.. now today I get the same message. I can't believe this. I belong to groups to learn things like beading, gardening etc. How do I get back into facebook???

    • Tina Sieber
      January 13, 2017 at 9:59 am

      This sounds odd and I can't verify whether this is a genuine Facebook message. Have you tried logging in from another device / computer? Or from an incognito window within your browser? What happens then?

      You did the right thing not to click that button!

      Follow this advice from Facebook:

      It could be that you have malware which is enticing you to click that button. It could be an app you installed on Facebook. The next time you get in, scan your Facebook apps.

      If you find out what was causing this, please let us know. Thank you!

  33. Single
    January 12, 2017 at 10:16 am

    I have lost complete access to my mobile phone number.Then i sent report to Facebook and they removed my number from Facebook Text Messagges,and now i dont know what tobdo because i cant get code anywhere.I sent them again report yesterday but they dont answer...Any help?

    • Tina Sieber
      January 12, 2017 at 10:32 am

      Recovering your Facebook account is super frustrating. What's the time frame within which this happened? Facebook can take weeks to respond regarding account recoveries. If you don't hear from them within two weeks, you can try to report your account as hacked and they might get back in touch a little quicker to verify your identity. No guarantees. Sorry!

    • Single
      January 12, 2017 at 10:45 am

      Thank you,i lost access to my account about 5 days,and they said me that they have verify my name but didnt verify my photo and date.Then i sent them all.information and they still dont answer.

      • Tina Sieber
        January 12, 2017 at 10:47 am

        Verification will take time too. It's great that you've been in touch already. Be patient!

        And do report back once they got back to you. Let us know how long it took and whether it all worked out. This will help other readers who go through the same trouble as you do right now. Thank you in advance!

    • Single
      January 12, 2017 at 10:51 am

      Okay,thank you on advice!I hope they will bring me back as soon as possible mu account...

  34. Rama
    January 10, 2017 at 10:00 am

    Lost my mobile FB confirmation code send but I don't I want desert my FB password is:100006563470194

    • Tina Sieber
      January 10, 2017 at 11:09 am

      Better not use that password anywhere, now that it's public on the internet. Good luck, Rama!

  35. Angela
    January 9, 2017 at 9:11 pm

    After entering an old password and clicking on "secure my account" I'm guessing an email is sent. However, the email address has been changed by the hacker so I don't ever get it. The profile is still in control of whomever hacked it. All of the friends are now linked to an account you have no control over.
    This happened to my Mother and all I could do was click on her profile and report it as fake, hoping that someone at face book will resolve it. I warned all of our mutual friends that her account wasn't under her control. Unfortunately her face book logon is the same as her email login so they had access to both. She uses myway email and it is impossible to reset that password so I can't even secure that.

    • Tina Sieber
      January 10, 2017 at 11:19 am

      That's a pity. You did the right thing to report the account as fake or hacked. Now gotta be patient and wait for Facebook to deal with it. Not sure what you can do about the email address, haven't heard of that account. Good luck, Angela!

  36. bob riccio
    January 8, 2017 at 1:50 am

    everything you suggest does not work. getting very frustrated and no telephone number that I can call.

    • Tina Sieber
      January 10, 2017 at 11:21 am

      Unfortunately, some recovery methods seem broken, others only work when you set them up while you still had access, and should your account ever get hacked, you totally rely on the hopelessly overwhelmed Facebook team to help you out.

  37. vishnu
    January 7, 2017 at 4:58 am

    I have know my gmail account details and username of the facebook account. but i am not able to rest my password. When I am clicking on forgot my password link, i am not getting any password resetting links into my gmail.

    • Tina Sieber
      January 10, 2017 at 11:23 am

      That sucks, Vishnu. Did you check the Spam folder in Gmail or did you set up any filters? Could it be that the email account attached to your Facebook account was changed, possibly by a hacker? Have you tried any other recovery method?

  38. Arif Mondal
    January 3, 2017 at 6:01 pm

    I am using my facebook account for 6 years,facebook is important to me for educational purposes,I have many important group and pages there,I have all important documents related to exam .....since 25 December I cannot login my account. My phone number and password r still correct.Recently I changed my facebook username which is not my real name (real name-Arif Mondal,I changed user name-???????? ??????? ????????????).Due to unauthentic name my account is locked. I submit my all I'd,and documents.When I try to login,it shows " u cannot access your account while we're reviewing your ID's,we appreciate your patience,we'll get back to you as soon as we can". My question is that-will I surely get my account back?? If yes....then how long time facebook takes to review ID's???? Reply me soon

    • Tina Sieber
      January 3, 2017 at 6:53 pm

      Unfortunately, I can't tell you how long it will take to get your account back, Arif. It could be weeks. I hope it won't be that long. Please let us know once you have your account back!

  39. Kasey
    January 3, 2017 at 3:36 pm

    Please help me I can't revover anything no acesss to phone number I email. Also no trusted contacts are correct

    • Tina Sieber
      January 3, 2017 at 3:44 pm

      Wish I could help, but this is not Facebook.

  40. Danyelle
    January 2, 2017 at 11:24 am

    Hi, I need ur help. Someone hacked my Facebook and changed everything , my password, email,phone number, even took off my verification messages I get. How do I get my fb back if they took that off? It keeps trying to send a gmail to the hacker.

    • Tina Sieber
      January 2, 2017 at 7:23 pm

      Report account as hacked, hope for Facebook to get in touch to verify your identity. Good luck!

  41. Sylvia Humble
    January 2, 2017 at 9:08 am

    I need my original face book account book back x

    • Tina Sieber
      January 2, 2017 at 7:23 pm

      Hint: This is not Facebook.

  42. Terry Abrams
    December 30, 2016 at 4:18 pm

    I hope that you can help me because I have tried EVERYTHING to unlock my fb account.
    About a week ago I received an email from my yahoo account asking to log into my fb account. I assumed for security purposes since I had a fb app and always went to my page through there. After I logged in my profile pic had been replaced with a silhouette. I assumed I had been hacked and therefore began the endless process of deleting and resetting which only has made my problem much worse. My security question doesn't even work. I sent my driver's license as Facebook asked but I got a reply from fb through my Gmail account stating that would get back to me and it has been several days and I still had not gotten a response. I opened another fb account using a different email address because that's the only way my family communicates. Thanking you in advance. Terry

    • Tina Sieber
      December 31, 2016 at 9:40 am

      You've already mastered the most difficult step, Terry, you got in touch with Facebook. It's a slow season -- lots of people are on holidays between Christmas and the New Year.

      Be patient and I'm sure they will get back to you eventually. It could take a couple of weeks. Once they have, do let us know how long it took!

      Hope you'll get your account back!

  43. Rebecca Bailey
    December 29, 2016 at 11:28 am

    i get so far with entering my name, new pass word then it ask for a code from my phone. it wont give my code.

    • Tina Sieber
      December 29, 2016 at 11:31 am

      Sorry to hear that, Rebecca. Is the phone number correct? Did you change it since setting up your account?

  44. nushiruan
    December 24, 2016 at 6:49 am

    I have several facebook accounts managed for games purposes. I have non active account and I tried to retrieved back. But It shows that facebook username not exist anymore. I never remember deleted that account. Please kindly give me how I can access to this account. Its even using my current name in ID card and passport.
    Have an important family contact and matters in this account.
    Please help

    • Tina Sieber
      December 24, 2016 at 12:24 pm

      If none of the above worked, mark the account as hacked and hope that Facebook will be in touch to verify your identity. Good luck!

  45. Alex Benitez
    December 22, 2016 at 4:13 pm

    Okay, I have an unusually situation mostly because i don't remember the email address nor the username or password but I remember the phone number which was my old number but even that doesn't help with out the password is there anyway they can give me my password or something cause I had to create a whole new one and i really want the old one back.

    • Tina Sieber
      December 24, 2016 at 12:23 pm

      This ain't Facebook. Sorry Alex!

  46. Kailash
    December 17, 2016 at 4:04 pm

    I I'm blocked from posting into groups for 15 days. So I created a new account on my name for temporary use as I share my business products on Facebook businesses groups. Then suddenly after sometime when I tried to log in to my old account I couldn't able to login on desktop and mobile browser but except in my mobile application. It's been 24 hrs of arising this problem to me. What should I do?

    Ps: I deleted the account which I created temporarily after I got this problem.

    • Tina Sieber
      December 18, 2016 at 10:07 am

      That's an issue I haven't heard about before. Do you get an error message when you try to log in? You might just have to wait it out. Sorry!

      Let us know if you find a solution!

  47. rabia ali
    December 16, 2016 at 1:35 am

    After submitting my id to facebook i still have'nt logged into my account ..
    What to do next ?

    • Tina Sieber
      December 18, 2016 at 10:06 am

      Wait patiently.

  48. Jackie Clodfelter
    December 14, 2016 at 9:00 pm

    I purchased a new phone and tried to load Facebook onto the new phone and to many attempts were made therefore I am unable to get my account onto my phone, I have my account on my desktop with no problems. Please help me get my account back onto my phone. Thank you in advance.

    • Tina Sieber
      December 15, 2016 at 10:49 am

      Not sure I can help you, Jackie. You might be better off asking this question in a forum.

      But while you're reading this, what type of phone do you have? Is it an Android phone or an iPhone? Did you download the Facebook app?

  49. craig rendle
    December 12, 2016 at 8:29 pm

    please please help, i cannot access my Facebook everytime i login it says 'something went wrong', i cannot access support or help as you need to login to get that (good one Facebook!) Basically the other day my Facebook decided to upload a number of old pictures i had posted a while back onto my wall, which i found very strange indeed. anyway today i noticed a box above one of said pictures asking me if this picture is a spam post to which i thought well yes ok so i click 'yes'.. now this is the fun part..

    it immediately kicked me out of my account, when trying to login it comes up with 'something went wrong, we are trying to resolve this' but it is just doing the same over and over and over. Now after reading up on this 'something went wrong' issue i am quite concerned as a vast amount of people have had the same issue and haven't been able to get back into their account! Facebook what are you doing?! how the hell am i sops to get help and a solution when you cannot access help features i.e contact help with logging in.which i can't!

    please if someone fro Facebook is listening could you please contact me or if anyone has any help (tried the whole deleting history thing) please let me know.

    if someone from Facebook is listening could you please look into this for me

    i have also changed my password with no joy it allows me to do that lol sends me the link to reset etc and i do it but same thing!

    • Tina Sieber
      December 15, 2016 at 12:54 pm

      This is not Facebook and I'm afraid publishing our email will only get you tons of spam. Don't pay someone to hack your account for you. Let me know if you'd like me to remove your email address from this comment!

  50. charmaine paiso lopez
    December 11, 2016 at 11:12 am

    hindi ko po tlga makuha ung account ko. nawala po kc pati cp number ko. please help me..

    • Tina Sieber
      December 12, 2016 at 12:49 pm

      Kahit ang Google Translate ay hindi lubos na maunawaan kung ano ang iyong sinasabi. Ano ang numero ninyo mawala? Iyong numero ng telepono?

      English: Even Google Translate doesn't quite understand what you're saying. What number did you lose? Your phone number?

  51. din*
    December 10, 2016 at 5:50 am

    I bought a new phone of which I wanted to download Facebook with so it turned out tht I was given a new account n couldn't have access to my old one please help guys I dnt want this new account

    • Tina Sieber
      December 12, 2016 at 12:47 pm

      What kind of phone was that? Sounds strange. Can't you log out of the Facebook app and log in with your old account?

  52. Eleanor Nilo
    December 9, 2016 at 12:22 pm

    I accidentally opened two fb accounts how can I merge the two to one?

  53. Sonia
    December 9, 2016 at 10:57 am

    how to recover account if it is deactivated nd u forgot the id and psssword nd number nd email is not registered

    • Tina Sieber
      December 9, 2016 at 12:10 pm

      Tough luck Sonia. You can try to report the account as hacked.

      • Sonia
        December 9, 2016 at 12:46 pm

        How to report account as hacked and would this help in any way?

        • Tina Sieber
          December 12, 2016 at 12:44 pm

          It could trigger Facebook to manually check your records and verify your identity. And that way you could prove it's your account. Not guaranteed to work and it could take forever for Facebook to get in touch with you.

          Check here for how to report your account:

  54. Amit Raj
    December 5, 2016 at 8:49 am

    My Facebook Id has been blocked
    I also use my trusted contact but nothing happens
    Plzz help me
    I love my Id too much
    This is my 4 years Old Id

  55. Lethukuthula Maduna
    December 3, 2016 at 5:15 am

    I'm trying to retrieve my facebook account but I can't remember the login details. Does this mean I won't be able to use it again?

    • Tina Sieber
      December 3, 2016 at 10:05 am

      I'm afraid so. If you can't even remember the username or email address you used to sign up for the account, how can you expect to log in or recover the account? Tough luck.

  56. Tresheem Thomas
    November 30, 2016 at 6:43 am

    My Facebook account has been locked and I didn't receive a unlock code to regain access can you please help me . I did everything that was ask but still haven't received a email with a unlock code .

    • Tina Sieber
      November 30, 2016 at 11:18 am

      Facebook recovery methods are notorious for not working; several dozen comments below confirm this. Often, the unlock code is never sent and I have no clue why this fails. Maybe your phone number or email address are not current.

      If you've tried all other recovery methods, and waited for a reasonable amount of time, say a week, there's one last way: Report your account as hacked and hope that Facebook will try to verify your identity. Good luck!

      • Asim Ali
        December 3, 2016 at 9:16 am

        Dear Tina,

        Good Afternoon,
        I am Asim i hope you will be Fine.dear Tina i Have A big problem about my f.b i was Create my Facebook Account Direct without any Email or Mobile Number now my Facebook is Hacked so what i do then how can i get back my Facebook Account because i can not get code or any thing from Facebook Kindly help me am to much worried about my Facebook to much my families photos specially of my are also girl so please help me on this email..
        thanks full

        • Tina Sieber
          December 3, 2016 at 10:04 am

          See my article above and comments above and below, Asim. There's nothing else I can do for you. Sorry.

  57. syntia
    November 26, 2016 at 9:22 pm

    hi i have an old facebook account before, and i was deactivating it last 3 years ago now, and i tried to log in again but?its says (enter my new password?) i dont even remeber changing it, and i already deleted the email account listed on it. and now theres no way to get my account back?what do i do?im wealing to give proof thats my account, what the best to do to take my old fb account ?thank you

    • Tina Sieber
      November 28, 2016 at 9:47 am

      Report the account as hacked, Syntia. Then hope Facebook will reach out to you to confirm your identity.

      I don't know of another solution if the contact information in your account is outdated. But if you do find one, please let us know!

      • Asim Ali
        December 3, 2016 at 9:17 am

        Dear Tina,

        Good Afternoon,
        I am Asim i hope you will be Fine.dear Tina i Have A big problem about my f.b i was Create my Facebook Account Direct without any Email or Mobile Number now my Facebook is Hacked so what i do then how can i get back my Facebook Account because i can not get code or any thing from Facebook Kindly help me am to much worried about my Facebook to much my families photos specially of my are also girl so please help me on this email..
        thanks full

  58. Martin McCurley
    November 26, 2016 at 6:45 pm

    facebook locked me out of my account,because my cellphone number is no longer valid,I can and have changed my password several times.they then ask for a reset code that was sent to the phone that was the one they said is no longer valid.which was apparently the problem in the first place,there is no option to submit a new cellphone number.

    • Tina Sieber
      November 28, 2016 at 9:46 am

      See comments below. This is a really common issue when people don't keep their security information updated. The only hope is to report the account as hacked and hope that Facebook will get in touch with you to confirm your identity.

      If you do find another way in, please let us know! Thank you.

  59. Daniel
    November 24, 2016 at 1:56 pm


    My English is not good and because of this I apologize.
    When I log on facebook show this to me:
    (A confirmation code was sent to 070 668 497. To confirm your identity, please enter the code here once it arrives.)
    That's my old number who do not use long time.
    Without this code can not not log.
    Please if anyone can help me it would be grateful


    • Tina Sieber
      November 28, 2016 at 9:45 am

      Sorry, Daniel. Unfortunately this is a common problem without a clear solution. You could try to report the account as hacked and hope that Facebook will be in touch to confirm your identity. Good luck!

  60. Mike
    November 18, 2016 at 4:06 pm

    No one will contact or respond to my emails can not login into my account

    • Tina Sieber
      November 19, 2016 at 11:22 am

      That sucks, Mike. Unfortunately, Facebook appears to be inundated with people like you who can no longer log into their account. Not much you can do, but have patience. Sorry!

      If none of the recovery methods work, have you tried reporting your account as hacked? That could trigger Facebook to try and verify your identity. It's worth a try if you've exhausted all other methods. Good luck!

  61. Alexoiu Alex
    November 17, 2016 at 8:32 pm

    Two weekend ago my facebook account was temporarily blocked and when I try to log into facebook accound I get this message:

    "We’ve detected suspicious activity on your Facebook account and have temporarily locked it as a security precaution.
    It’s likely that your account was compromised as a result of entering your password on a website designed to look like Facebook. This type of attack is known as phishing. Learn more in the Help Center.
    Over the next few steps we’ll walk you through a security check to help secure your account, and let you log back in."

    And after I press "Continue" to proceed through security check I get this messege:

    "Sorry, something went wrong.

    We're working on getting this fixed as soon as we can.

    Go Back"

    I tried to proceed to security check using more computers or phones but it doesn't work.
    I searched all over the internet but I can't find the answer to my problem.
    Please tell me how to get my accound back.

    • Tina Sieber
      November 18, 2016 at 10:42 am

      It sounds like an issue on Facebook's end. They must be inundated with account recovery requests. I'm afraid I don't know a solution, either. I would keep trying.

  62. Madeeha Mehwish
    November 14, 2016 at 4:18 pm

    I am highly disturbed I forgot my password and I am unable to recover it.I don't hv any friend n fb so how to recover plz help

    • Tina Sieber
      November 15, 2016 at 1:14 pm

      If none of the above worked, report your account as hacked and hope for Facebook to be in touch to verify your identity. Good luck!

  63. Jamie
    November 14, 2016 at 10:38 am


    I deactivated my Facebook account a short while ago.. upon trying to reactivate the account, through the app and my registered number, i am getting no login codes sent to my mobile number. I suspect this may be due to the account being deactivated.

    I have tried the browser login with my mobile number, and i received the following:

    "You currently have no phones listed on your account. Please log in from a recognised device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature."

    Would this be due to my Facebook account deleting/removing all recognised devices?

    The email address registered my account is no longer valid, i feel i won't get this account back now...

    • Tina Sieber
      November 15, 2016 at 1:16 pm

      Not sure what else you could try to re-activate your account. Sorry!

      Can you report the account as hacked?

  64. Faisal Rahman
    November 12, 2016 at 10:30 am

    I accidentally opened another account with the same phone number I used on my previous account. Now i cant log in to my prevous main account. Plzz help me if i can get my main account back plz

    • Tina Sieber
      November 14, 2016 at 10:21 am

      That sucks. Not sure what to do in that situation. If you have tried every other way listed above and elsewhere, the last resort I know of is to report the account as hacked. Then hope Facebook will be in touch to verify your identity (and maybe phone number). Good luck and PLEASE let us know in case you succeed!

  65. Teresa ann
    November 8, 2016 at 11:14 pm

    I have forgot my past word. & I want them to send it to my phone. I have a blue tank top on. My new number is xxxxxx

    • Tina Sieber
      November 10, 2016 at 9:45 am

      This is not Facebook. I've edited your comment to remove your phone number. I suspect you're playing a joke on someone.

  66. Sharon Lesher
    November 6, 2016 at 6:06 am

    I am so upset i don't know what happened to my Facebook account i had pictures i will never get back i do not know what happened please please help me

    • Tina Sieber
      November 7, 2016 at 9:16 am

      Sharon, what happens when you try to log into your account? Have you tried the steps described above to recover your account?

  67. Saaqib
    November 4, 2016 at 11:06 pm

    Hello there, my FB account is temporary blocked by FB for sending too many friend requests at the same time. I rest the password and tried to login again, its asking for the OTP which they send to the number on FB, unfortunately the number is no longer in use. I changed the email I'd and phone number and received the code however its still taking me to the same page where it's asking for the code sent to the old number. I tried every step reset the password many times changed the email I'd phone numbers but nothing worked for me, still the same page where it's asking for the OTP they send to the old number which isn't working.
    Could anyone help me how do I recover my FB account ?

    • Tina Sieber
      November 7, 2016 at 9:16 am

      This sounds like an error in Facebook's system. Based on what you (and others) describe, Facebook won't accept any second reset attempts until the first was successful. Catch 22. Technically, it's your fault for not keeping your information updated.

      The only way out I'm aware of (and I would LOVE to hear that I'm wrong) is to report the account as hacked and hope that Facebook will be in touch to verify your identity. This can take a long time. Good luck!

  68. Bill williams
    November 1, 2016 at 11:11 pm

    My friends account was hacked an password changed but it was under his phone number an he wants to get on his account that he has had for a while can u plz help us his phone number is xxx an my email is xxxx@ thank you

    • Tina Sieber
      November 2, 2016 at 8:29 am

      Please don't post your or your friend's personal information online like this. I have removed the number and email address from your comment for you.

      You can report the account as hacked to Facebook and hope that they will be in touch to verify the account holder's identity.

  69. bienard inghug
    November 1, 2016 at 8:59 pm

    My picture was stolen by one of my crew who have grave misconduct and used as profile picture using my name with malicious detail @ blackmail how can i recover that account to erase all the negative background. my account name was bienardinghug.7 the one who abuse is t-van lisondra

    • Tina Sieber
      November 2, 2016 at 8:27 am

      Report the account to Facebook. You could also consider legal steps. Speak with a lawyer. Sometimes, a polite but clear letter from a lawyer changes people's minds more quickly thank you can say please.

  70. Rose
    November 1, 2016 at 4:35 pm

    My information has been changed please sent me a link to specify a new email adress .

    • Tina Sieber
      November 1, 2016 at 8:31 pm

      This is not Facebook, sorry.

  71. natashaaasat
    October 30, 2016 at 8:34 pm

    i just cant get into my account nd i dont knw the reason behind it
    secondly i dont hav access to the registered gmail id as i deactiated it for some issue nd nw hav no option to reactivate it
    no cases from above
    wat shud i do now???

    • Tina Sieber
      October 31, 2016 at 9:20 am

      Try to report the account as hacked and hope that Facebook will be in touch to verify your identity. That's all I can think of.

  72. chaunny
    October 24, 2016 at 5:47 pm

    I sent my ID About Two Months Ago No Reply my account is temporarily Blocked Facebook is not replying to my emails what should i do

    • Tina Sieber
      October 25, 2016 at 10:30 am

      Stay away from hackers! The previous comment posted here was deleted. Following that recommendation could lead to identity theft or other frauds if you share personal details with the so-called hackers.

  73. Lori Abner
    October 24, 2016 at 3:45 pm

    thanks I'm texting him..I was hacked by a friend..I hope this will work..My problem is my farmville farm back..I'm waiting on his response

    • Tina Sieber
      October 25, 2016 at 10:28 am

      Lori, the above message concerning the hacker was not from me (the author of this article) and I recommend that you stay away from the hacker or at least not share any personal information with them; it may lead to worse crimes like identity theft. I have deleted the original comment.

  74. Lynda Allen
    October 23, 2016 at 4:37 am

    I haven't been able to access my Mellodollz Ragdolls and Lynda Allen accounts for 12 months now. I did open a new account, but the older accounts that don't work -temporally unavailable is what comes up.

    • Tina Sieber
      October 23, 2016 at 10:57 am

      Lynda, let me clarify how I understood your question because I'm not sure I got it right: You have two old accounts you can no longer access. You created new accounts with same or similar names. When you / people search for your name or business, the old accounts come up, but not the new ones. Is that right?

      You could report the old accounts to Facebook, for example as hacked or compromised. That might trigger Facebook to take those accounts down.

  75. sean
    October 22, 2016 at 6:31 pm

    Hey makeuse i been seaching every where for months to finf a way to get into my old faceboom account. A friend of mine hacked my account so i changed the password and forget it and to make matter waste the email not longer actived. I have tried everything listed and have failed. What shluld i do??

    • Tina Sieber
      October 23, 2016 at 10:53 am

      Report the account as hacked to Facebook. Continue doing that until they react.

      You might also want to consider legal action. But try to speak to your friend before you do that and let him know about your plans. Maybe that will move them to return your account to you.

  76. Tess
    October 22, 2016 at 4:58 am

    Hi Tina,

    I was wondering if you have heard of this problem before; After entering the incorrect password too many times I had to enter a new email address and answer the security question (because I no longer had access to the registered email and phone number). I received the link to recover my account but it wouldn't load so I tried going through the process again but now receive emails with confirmation codes only and the link has expired. I do not know what to do with the codes or how to get back into my account. Have you ever heard of anyone being able to get in touch with facebook for support?

    • Tina Sieber
      October 28, 2016 at 8:39 am

      Tess, it's notoriously difficult to get in touch with Facebook support, if not impossible. It almost doesn't exist. And I'm afraid I have no idea what else you could try to recover your account properly. I know this is frustrating.

      The next step I can think of would be to report the account as hacked. That way you MIGHT get Facebook into trying to verify your identity. But before doing that, I would just wait and try again after a few days. Maybe the account recovery will magically reset and work.

      • Alie
        December 7, 2016 at 5:29 am

        I have the same problem but in my case the recovery e-mails never came to my e-mail. And i don't know what to do.

    • Tina Sieber
      October 28, 2016 at 8:39 am

      Please do give us an update if you somehow manage to recover your account! Thank you.

  77. anita mason
    October 16, 2016 at 12:43 pm

    I am having a lot of trouble with my Facebook account. Even after I changed my password. I can read other's posts and I can post but it will not allow me to comment on posts. I need this for so many reasons. Can you help me?
    Anita Mason

    • Tina Sieber
      October 16, 2016 at 7:29 pm

      That's a strange issue, Anita. Can others comment on your posts?
      It sounds like you were blocked from commenting.
      Did something happen when you were last able to comment?

      • elisa.ito
        October 17, 2016 at 11:42 pm

        look i need to go on facebook i cant i need a page and can u help with it please.

        • Tina Sieber
          October 23, 2016 at 10:50 am

          Sorry Elisa. The articles I've written are all the help I can provide. I'm not working for Facebook and I don't have any insider knowledge. I also can't provide technical / Facebook support.

  78. Dale Johnson
    October 14, 2016 at 6:55 pm

    I got a new phone and it gave me another email , honestly don't know how that happened. Please help me

    • Tina Sieber
      October 16, 2016 at 10:47 am

      Dale, your comment raises many questions.

      Are you saying your new phone gave you a new email address? For your Facebook account?

      Do you remember your old email address? And can you access it through another device? Or maybe through your phone's browser?

  79. Becki Smith
    October 14, 2016 at 5:04 pm

    Hello i want to retrieve an account from years ago. As far as i am aware i deactivated it not deleted it can you tell me how i can do so with no info on the account?

    • Tina Sieber
      October 16, 2016 at 10:46 am

      Becki, I'm assuming you forgot your login details for that account. If you remember your login user name or email address *and* still have access to the email address or phone number you registered it with, you might be able to recover your password using the instructions above.

      This is what Facebook has to say regarding your question:

      Hope this helps.

  80. Karen
    October 12, 2016 at 11:21 pm

    I received a message that said I needed to verify my phone number. I shut everything down and restarted FB to no avail. I then changed my password was sent a conformation text number that I then entered onto FB. Now I have an error message that stays something went wrong. How can I recover my FB account.. No matter how many different ways I have tried to recover FB, I always end up with a prompt that tells me to update my number. When I attempt to enter my true phone number I then get an error message stating Something went wrong.

    Any help would be greatly appreciated,


    • Tina Sieber
      October 13, 2016 at 9:06 am

      Karen, this sounds like an error on Facebook's end. You can keep trying and hope they'll eventually fix it. In the meantime, I'd just set up a new account. Good luck!

  81. Please Answer
    October 12, 2016 at 9:52 am

    How do I know my email? because it was a long time I no longer know my email that I used in my facebook account. And when I try to recover its has *****, how would I know if I don't even remember my email?

    • Tina Sieber
      October 13, 2016 at 9:04 am

      Tough luck. If you don't know the email address of that account, chances are you're not really the owner of the account. That's the logic Facebook is applying and hence people who even forget their own email address are out of luck.

      Your only chance is to prove your identity. The challenge there is to get in touch with Facebook. Unfortunately, I don't know how to do that.

  82. Angela t.
    October 7, 2016 at 5:22 pm

    My 3 trusted contacts gave me their codes bu when entered facebook says they are incorrect

    • Tina Sieber
      October 11, 2016 at 9:58 am

      That sucks. Can you retry with the same codes?

  83. Prince
    October 5, 2016 at 1:55 pm

    "Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can."- I am facing this when i login.plz sir help me as soon as posibble?

    • Tina Sieber
      October 5, 2016 at 2:42 pm

      Did you submit additional documents? If not, I'd worry. If yes, be patient.

    • kilta
      November 4, 2016 at 7:39 am

      im having the same problem its been 3 months have you since been able to login.

  84. Sameer Raj
    October 1, 2016 at 10:02 am

    Please help me I am no longer access to my phone number and forgetten my password . No security questions are being asked please help me

    • Tina Sieber
      October 1, 2016 at 3:08 pm

      Tough luck. I don't have more advice than the article above.

  85. Don
    October 1, 2016 at 8:58 am

    Facebook email responded said password has been reset, but doesn't tell me to what.

    I followed their reset process using my email address to recover a password that no longer worked for some reason. There was no opportunity provided to create the new password, just the above.

    Assistance please? Thanks

    • Tina Sieber
      October 1, 2016 at 3:09 pm

      Usually, when you try to reset your password, they send you a password reset link to the address on file. Maybe it was sent to a different address as mentioned below?

  86. Don
    October 1, 2016 at 8:55 am

    Facebook email said password has been reset, but doesn't tell me to what.

    • Tina Sieber
      October 1, 2016 at 3:05 pm

      Did it give you a scrambled preview of what email the new password was sent to? You may have given an alternative account or -- if you were hacked -- the hacker may have changed your email account.

  87. Mayo padama
    September 30, 2016 at 9:44 am

    Please help me i have no longer access in my fb account.please!

    • Tina Sieber
      September 30, 2016 at 3:16 pm

      Sorry to hear Mayo. My help is the article above. Facebook also has detailed Help pages. Not much more I can do. Good luck!

    September 28, 2016 at 5:43 pm

    my account name is Natty Roons & it looks as if i lost it.Please help me recover it.It's very important to me that i do.PLEASE HILP!!!

    • Tina Sieber
      September 29, 2016 at 7:39 am

      Please try to follow the steps outlined above and if that fails, try to get in touch with Facebook or a Facebook-related help forum. Unfortunately, we cannot provide individual tech support here.

  89. Malina vosburgh
    September 26, 2016 at 8:56 pm

    Please help me! I havent been able to access my facebook for almost a year! I dont know my passwords for gmail or facebook! The only question they are asking is when i made the account a which was like 9 years ago! I dont have access to that old phone number either. When i tried to change password for gmail it hasnt let me either. I think an ex boyfriend screwd it all up! Plz help!!!

    • Tina Sieber
      September 27, 2016 at 10:48 am

      Malina, the article above is all I can offer to help. If you didn't set up additional recovery options for neither Facebook nor Gmail, if you weren't careful enough to set up Login Approvals, and if you allowed people into your life that would screw you over like that, then I'm afraid I can't help you. Getting in touch with Facebook directly is your only hope. Good luck!

    September 26, 2016 at 7:44 pm

    Everything is fine until I get to the last question--I click OKAY. OKAY doesn't work. A line runs across the top of the page, but nothing happens. The next screen does not appear. Yesterday I was irritated, and I clicked it five times. I was locked out for 24 hours. Today I went through the process again. I even set up a new email address, because FB wrote that I was using someone else's information. Yes, I was--MINE. Everything was fine until I got to the last screen--I guess. I clicked OKAY, but nothing happened. I waited. I clicked it again. Nothing. I clicked OKAY again, and now I'm restricted again. If I didn't have my pictures on FB, I'd shut it down and walk away. I have no idea what my username or password might be; I've had to change it so many times.

    • Tina Sieber
      September 27, 2016 at 10:36 am

      The Facebook account recovery process is very frustrating, I hear you! Hope you'll get it sorted out eventually.

  91. A M DAS
    September 24, 2016 at 5:37 pm


    • Tina Sieber
      September 27, 2016 at 10:37 am

      Sounds like your account was hacked. You should report it and hope that Facebook responds.

  92. Eap oun
    September 23, 2016 at 4:12 pm

    Dear sir
    I so regret for my facebook
    I forgot my password. It need the confirmation code in my phone number but my phone number not process. How should i do to get my account back

    • Tina Sieber
      September 27, 2016 at 10:42 am

      It's probably easier to fix the phone number than to recover your Facebook account if that's the only recovery option you set up for yourself. Sorry!

  93. Bobbi
    September 22, 2016 at 10:53 pm

    My account was linked to my work email since my son was using ours. My employer
    recently changed to our full name on our email, now Facebook will not recognize my old one since it is no longer active. It won't let me change it to my new one.

    • Tina Sieber
      September 27, 2016 at 10:43 am

      Can you ask to temporarily get your old email address back?

  94. Sher khan
    September 20, 2016 at 5:30 pm

    Name problem, this time see this massage, I send orignal id pruf but no response

    • Tina Sieber
      September 27, 2016 at 10:48 am

      Might take some time to process.

  95. Sher khan
    September 20, 2016 at 5:27 pm

    TThe page you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may be broken or expired, or you may not have permission to view this page. my Facebook Id problem

    • Tina Sieber
      September 27, 2016 at 10:49 am

      Yeah, that sucks. Hope you'll figure out a way to get in again!

  96. Dianna Gantz
    September 20, 2016 at 3:44 pm

    i have tried everything mentioned, says my phone number is wrong, and i cannot put any passwords in, i do not want a new acct, i want to access my old one?

    • Tina Sieber
      September 27, 2016 at 10:50 am

      Keep trying then. Getting Facebook to request your ID might be your only hope.

  97. Ahmed Salami
    September 19, 2016 at 9:01 am

    Hi, I have a business account/page that was created few years ago like 2 years and i was made the editor and the guy who created it was the administrator. The problem i have now is that the guy has left to another country and he didnt leave any contact details to be contacted and also i cant do anything to the page like close it or use it because am not the admin. Although i have created another new business page but the former page is still running and i would like to close it or get it back, is their anything i can do to get the page back or close the page (like reporting to facebook through an email or just reporting it). Any assistance will be greatly appreciated. Thank you

  98. Dennis
    September 19, 2016 at 4:22 am

    Due to hackers frequently messaging my main Facebook account with links, I had made my alt account the admin on my pages and made my main account the editor. Later, my alt was reported for nudity and that account has been permanently deleted, leaving no actual admin on the pages. What can be done?

  99. Steven Harper
    September 18, 2016 at 12:04 pm

    I was sent two access codes to my mobile at the same time. None of them worked

    • Tina Sieber
      September 18, 2016 at 12:45 pm

      Sounds like a mistake. Try again and hopefully you'll only receive one code that will work. Good luck!

  100. sam holmes
    September 17, 2016 at 5:31 pm

    Dears Sirs and Madams, I was trying to recover my facebook account, but have many road blocks. The main one is I was sent a link on another phone but its not a smart phone. I got that far... Please help me. my Identity has been verified

    • Tina Sieber
      September 18, 2016 at 10:19 am

      Sam, what link was sent to your phone? Is it a mobile phone at least? Or is it a landline? Facebook usually sends a text message with a recovery code, which any kind of mobile phone, even if it's not a smartphone, should be able to receive.

  101. Renee' Ealy
    September 17, 2016 at 5:28 am

    i am trying to access my facebook account, i have changed my password several times, they say they have to confirm my name, they also wanted a photo ID such as a driver's license, Ha,i sent them a pic of my dog! so i opened another account under a different email. i need to recover my old account, it has all my photo's and i have been working at this now for 16 hrs. .i found this....To report an old account, or get help recovering it:
    1Click in the top right side of the account's profile
    2Click Report/Block
    3Choose This is my old profile, then select an option:
    •If you select Recover this account, it's hacked, you'll be logged out of your current account and taken through steps to help recover the hacked account
    •If you select Close this account, the profile will be reviewed and deactivated after we're able to verify that it's your old account
    Learn more about hacked accounts and reporting things to Facebook.
    Note: You can only use the This is my old profile option if you aren't friends with the account. If you're friends with your old account, you'll need to unfriend it first. ***problem is, i cannot find any of these options.

    • Tina Sieber
      September 17, 2016 at 10:09 am

      Renee', which options can you not find? The Recover and Close account options? Can you choose the Report / Block > This is my old profile options from your old account, as described?

      Facebook is frequently changing its recovery options. It could be that this has changed. Good on you that you just opened a new account. It's a lot less hassle. Good luck with the recovery!

  102. Donald Hilary Brown
    September 17, 2016 at 4:25 am

    I have had my Facebook account closed for absolutely no reason other than to verify if it is really me trying to login to the account. They want me to take a picture of my drivers license or passport or other Government ID . They expect me to put my drivers license over the Internet and not worry about identity theft. I mean get real. Ask me personal questions when I sign up but my drivers license. GO TO HELL FACEBOOK

    • Tina Sieber
      September 17, 2016 at 10:02 am

      They didn't ask you to recognized photos of your friends and family first? Usually, that's a first step before they ask for personal ID. And I agree, it's a bit disturbing that they expect you to share your personal ID this way. I would just set up a new Facebook account.

    • Don Brown
      September 17, 2016 at 3:48 pm

      Thanks Tina
      I am really sick of this be safe bull that you keep hearing from everyone about identity theft. Yet you are asked to plaster your ID on the WWW just to take the gamble it won't be stolen.
      I am 61 years old and lived a long time without the WWW and the likes of Facebook . No one's site is that secure .
      Thanks Tina
      Maybe when all of this ends when someone finds the main power supply and shuts this all down.
      I will send you a good old fashioned LETTER ON PAPER WITH A PEN.
      Thanks again
      Yours forever
      Don Brown

  103. Roy wils
    September 16, 2016 at 11:42 pm

    I've forgotten my password but my email and phone recovery won't work either. I've tried all these steps and am wondering if I can contact someone to fix this I just need to change my recovery email for my face book. But I can't get into it

    • Tina Sieber
      September 17, 2016 at 10:06 am

      That sucks, Roy. Lots of people have the same issue and it's almost impossible to get a hold of someone at Facebook. Are the recovery options not working because the contact data are outdated? Or does it fail for other reasons?

      I would recommend to try all the links you can find for recovery and reset. And if all else fails, set up a new Facebook account. It's free and you can start fresh. Do set up Login Approvals and make sure all contact information is current.

  104. christina williams
    September 15, 2016 at 10:30 pm

    I can't access my brings up my name but not the full page

    • Tina Sieber
      September 16, 2016 at 3:55 pm

      Do you remember your password? Did you try to log into your account in another browser or on another computer? Try to clear your browser cache and cookies.

  105. sanjoy
    September 15, 2016 at 9:49 am

    my account was compromised. I shared email and password with someone but they restricted me from accessing my account. I tried the default recovery option. there is a security question "what was the last name of your first grade teacher?" if I can answer this ...I can create a new password ..that's awesome feature ..somehow it has not me who set up that security so I was not able to answer those question. i can provide anything beside this security question.. like id proof or something.
    they remove my phone no which I can get the password reset code.
    I'm having a hard time trying to recover my account. plz help!!

    • Tina Sieber
      September 16, 2016 at 3:36 pm

      Sounds like you didn't set up Login Approvals (Facebook's version of two factor authentication). I can't think of anything else you could do, other than trying to get help from Facbeook, which is very difficult. Best of luck!

  106. Nik
    September 11, 2016 at 6:46 am

    why does facebook not give me the option to type in an email or phone number to reset my password?

    • Tina Sieber
      September 16, 2016 at 3:37 pm

      I don't know. Are you asking because you need to recover your password or are you trying to set up backup contact information in case you will need to recover your password sometime in the future?

  107. Yelitza
    September 10, 2016 at 8:07 am

    I changed my password and I deactivated my account. I have no access to it and I forgot my password. No phone number on the account either I only have pictures of me and my son. I need help please!!!!!

  108. faizan
    September 8, 2016 at 5:58 pm

    This is faizan.
    Some one changed my all details on facebook! Thr is no recover option and also i tried using the default option of facebook sending the gov id's but thy dint help me to get my account back! Pls help

    • Tina Sieber
      September 16, 2016 at 3:39 pm

      If Facebook won't help you then there's not much anyone else could do for you.

  109. John Meyers
    September 6, 2016 at 5:19 pm

    When I try to log on it says I tried to many times and to try again later .This has been happening for three days .

    • Tina Sieber
      September 16, 2016 at 3:40 pm

      John, did you solve this issue in the meantime? I couldn't think of a solution either. Maybe try to clear your browser cache and browser cookies or try to log into Facebook from another browser or computer.

  110. Nora Onchie
    September 5, 2016 at 5:18 am

    My facebook was deleted

    • Tina Sieber
      September 16, 2016 at 3:41 pm

      That sucks. Fortunately, you can just set up a new account. Make sure to enable Login Approvals and alternate contact / recovery options. Good luck!

  111. Ruth McLean
    September 4, 2016 at 10:08 pm

    My fb was suddenly disabled. I tried to notify fb and make a query but emails from fb insisted I'd used wrong channel. This happened 3 or 4 times. It was impossible to communicate w them. I'd like someone to hack back into my page for me. Thanks

  112. jackie davis
    August 21, 2016 at 1:28 pm

    went to reset password did that ok but it started me new account would like my old accouback with everything on it

  113. Aani
    August 20, 2016 at 11:35 am

    One day i continuously liked many pages. I had received no warning from fb though. But next time when i logged in it said you are blocked. Put in your mobile number. and my fb account started again. but after 2 days again they blocked me and asked for id. i posted library id with no pic on it. Now whenever i log in they say """"We'll get in touch with you at the email address you provided after we've reviewed your ID""" Now you will be log out. Don't know what to do...please help....
    It's already been 15 days now.

  114. Kalinvourng
    August 19, 2016 at 5:43 pm

    What about this "We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation." How can I get it back ?

    • Tina Sieber
      August 20, 2016 at 9:58 am

      Congratulations for getting this far. Patience now. Chances are your account will eventually be restored. I would love to know how long that takes. Could you please report back with updates? Thank you!

  115. Natalie kenneh kwesiah
    August 18, 2016 at 9:07 pm

    I having trouble getting verification code my account i used for 3years please help me recover my fb acc again please

    • Marshall
      August 31, 2016 at 7:41 pm

      I'm having the same problem but I broke my phone and it says it is sending me texts of the verification code is there a way around this without my phone

  116. abharna
    August 13, 2016 at 1:38 pm

    when i enter my id and password its loading but the page is blank. its not displaying anything ...if i try to log into some other account its fine..only my account is nt displyed wat should i do help me

  117. saiful
    August 6, 2016 at 6:31 am

    when I entered my account... "you are no longer in facebook & logged out".then the apps said to ensure my identity by NID photo and I did so(the birth date isn't similar). then the reply is we'll send you a mail after verify.
    after 3 days I didn't get any mail
    whatever I do now???

  118. parsa
    August 5, 2016 at 8:30 pm

    How can i regain access to my fb account using my old passwords. Someone has hacked my accounts and i have no longer access to them. This is the only way i think i can access my accounts but its not working. What should i do now?

  119. Adeel Kayani
    August 4, 2016 at 9:08 am

    Hi Tina,

    Someone has changed my phone number to his or her own email address and i couldn't get access to my account nor they are giving me options of adding new email addresses. what should i do ?

  120. Lalendra Jerome Dias
    August 1, 2016 at 2:14 am

    My Friend having trouble getting verification codes from trusted accounts while recovering her facebook account. Trusted account holders said they aren't receiving any verification codes to recovery the account. What my friend can do next?. She haven't set any other recovery options in her facebook account.

  121. John
    July 30, 2016 at 7:03 pm

    Tina Sieber, I have the same exact problem, I dont have access to the Email nor the Phone number, but I've sent some ID to Facebook (Passport) Showing the picture, birthday and full name. How long will It take them to respond, I saw a thread where people have waited a week to 6 months. And I'm afraid. The hacker can't access the account though cause It's comprimised.

  122. Irma
    July 29, 2016 at 2:05 pm

    Hello Tina,

    I sure hope you can help me. I believe you may be my last hope. My issue is strictly with Facebook. My husband created a personal account and then created a Business Page within that account. It was directly linked to his business website. Previously I had been "practicing" opening a business account on FB and used the same name as his business account. I then deactivated that account. In trying to add/post additional pictures to my husband's business page, I mistakenly logged in using the "practice" log in. I believe that sent a Red Flag to FB and they might have deleted my husband's account as is cannot be found any longer. We have tried everything. We can see the business page, but cannot access it to edit it or anything.

    We are trying to recover and gain access again to the business account at the very least. My husband desperately wants to keep the same URL. The only thing we come up with is that we will need to start from scratch and use my "practice" account to re enter everything, but of course that has a different URL attached to it. We have emailed FB, but from what I've read they are hit and miss as far as responding and helpfulness.

    Thank you for your time


  123. Carie
    July 25, 2016 at 3:13 am

    Hi Tina

    I have a problem on my sister's account. i was able to recover the password and account but it wants me to identify her 'friends' because she locked the account on a specific device. I have no idea who those people are. Now it says i have to wait another hour. is there any other way to get her account back? like straight email to facebook center?

    • Tina Sieber
      July 25, 2016 at 6:14 pm

      Not that I know of I'm afraid. It's another security step and a really tough one. Can you not get your sister to identify her friends herself?

  124. kaifafridi
    July 24, 2016 at 7:57 pm

    frist my facebook account doing always trouble and then i make new facebook account with same mobile number but now i want to recover my old facebook account how i do this pls help me

    • Tina Sieber
      July 25, 2016 at 6:14 pm

      Did you set up an alternative email address you can use to recover the old account?

      • John
        July 30, 2016 at 7:03 pm

        Hi Tina

  125. Sheena
    July 24, 2016 at 6:03 pm

    i got "We noticed some suspicious activity on your account that needs to be reviewed. Until then, you won't be able to access things like your News Feed or messages. Learn More about why your account might be disabled." and it's been 4 days now and there are no news about it even in my mails. I tried sending an appeal but it gives me an error about incomplete form when I actually filled everything up with the proper details?

    • bilal khalid
      July 25, 2016 at 5:54 pm

      i am having the same problem i am using my account from 9 years and now they asking me about i need to prove my identity even i gave them on 13th july and seriously its disabled again last night.i dont know what to do now

    • Tina Sieber
      July 25, 2016 at 6:12 pm

      Sorry Sheena and Bilal Khalid, not much advice I can give you. Facebook must be inundated with requests and thus is moving slowly. Keep trying to get in touch. Good luck!

      Please let us know in case you were successful or how long it took until Facebook let you access your account again. Thank you in advance!

  126. Dinesh Pargai
    July 24, 2016 at 1:16 pm

    my fb account is not opening because my sister made another account by same mobile no. so i cant log in my account. pls give me any idea and suggestions to open my account

    • kaifafridi
      July 24, 2016 at 8:02 pm

      same problem if u success plz gave me suggestions also

    • Tina Sieber
      July 25, 2016 at 6:10 pm

      Did you set up an alternative email address that you can use to recover the account?

  127. priscila esteban
    July 22, 2016 at 9:56 am

    hello i tried to use sms to recover my account. facebook sent me the code then when i used it as my password it says i encoded wrong password. what shall I do I need to recover my account very badly. please help me. my friends told me that my account cannot be accessed anymore.

    • Tina Sieber
      July 25, 2016 at 6:10 pm

      Priscila, the SMS code is meang to reset your password and can't be used like a password. After requesting the SMS, you should have been redirected to a page with a field specifically for the code sent through SMS. After entering the code, you can reset your password, then use your new password to log into your account.

      If this is what you tried and it didn't work, you can fill in this form and report the issue:

  128. Christ
    July 21, 2016 at 12:02 pm

    hi Tina,
    suddenly my facebook was like this :

    You Can’t Log In Right Now
    We noticed some suspicious activity on your account that needs to be reviewed. Until then, you won’t be able to access things like your News Feed or messages. Learn More about why your account might be disabled.

    anybody can help? what should i do? does anybody know how long facebook review until i can log in again? i really need help

    • Tina Sieber
      July 21, 2016 at 5:09 pm

      I'm afraid you have to wait it out.

      This is probably an automated lockup. Maybe someone reported your account. Hopefully, it's no longer than a day or two until someone at Facebook looks into it.

      Do keep us updated about it!

      • christ
        July 22, 2016 at 9:16 am

        hi tina, thanks for your reply
        do you know a link or anything else where i can contact facebook? to explain i didn't do anything harmful

  129. Moses
    July 19, 2016 at 11:00 pm

    I deleted my facebook account, but i still sees it online, my friends still comment on my page, like wish me birth days and so on, and i even still view this my deleted account from my new account, although am not a friend of my deleted account with my new account. I have tried login in, but the email i use for that its no longer recognized. Please does anyone here have an idear of how i can get back into that account. i still have the email. but each time i put it, it replies me that the email is not associated with any account.

  130. Julius Vaughns
    July 19, 2016 at 4:14 pm

    Hello Tina. Wondering what you think about this one. I manage a Facebook account for a school district. Last week, I came in to work, logged on to our page as an administer (like normal) and everything was fine. Later that afternoon, I noticed that the system logged me out. When I tried to log back in, it brought me to a page where it's asking me to update the name of the account. It says that if the name isn’t approved, we might not be able to get back into our account. I have no idea what happened. This account (which is set up as an Organization fan page) is not tied to a personal FB account. I'm not sure if someone tried hacking into the account or what. Any suggestions on how I should proceed?

    • Tina Sieber
      July 19, 2016 at 8:44 pm


      Facebook might want to verify whether the account is legit. Maybe someone reported the account. Have they asked you for any kind of verification of the school's identity?

      Make sure the page you are being referred to is a legit Facebook page and -- provided that it is -- follow the instructions. Otherwise, you might have to report the account as hacked to Facebook, but to me it doesn't look like that's the case. That's all the advice I can give, I'm afraid.

      • Julius Vaughns
        July 19, 2016 at 10:55 pm


        Thanks for your insight. Facebook has not asked me for any verification identity at this point. The page I'm referring to is set up as a "fan page". I wonder if they may have cut off our access since the page, as far as I know, is not tied to a personal FB account. Just thinking of all the possibilities. Again, thanks for your help.

  131. pele10brazil
    July 18, 2016 at 1:10 pm

    Hi Tina , I can't access the email that the FB was made with and I forgot the FB password , but if I know the phone number of my account , can I acces it just with the phone number?

    • pele10brazil
      July 18, 2016 at 1:34 pm

      By the way , I'm logged on it on my PC and phone as we speak if that helps , but I can't log on it on other devices because I forgot the password.

      • Tina Sieber
        July 18, 2016 at 4:02 pm

        If you are logged into the account and forgot your password, go here and click the Forgot account link. It should show you recovery options, typically an email with a password reset link.

        Make sure you have access to all of the email addresses listed. If not, change them before you try to reset your password. You can change your contact information here.

  132. georgios poulidis
    July 17, 2016 at 3:16 pm

    hi there,

    my fb account was hacked today and this is a very strange situation:

    it looks like my account has been split in 3 pieces. I can have access on the two of them but not on the third which has my real profile picture and (may be) all the other data that i lost. The hacker changed my email address by using a similar one and got logged on and stole some of my data. Actually from the account that I can still access ( I got connected to that by using the security procedure via email, but it seems that it was too late, the attack happened during the night, i only found out 6 hours later), I have no friends, some photos and posts have disappeared, and I don't know if the hacker can still access my account. I reported all to fb but i don't know how long would it take for an answer. Of course i set to this "new" account a new password AND e new email address, but it's not really my account... Is there a restore point of fb? Do you think it's possible to recompose the 3 pieces, or to access the old account, before the hacking?
    Please notice that I have already followed the recovery procedure of fb, but of course when I select my "old" account that still appears on the recovery page, the email address connected to it it's not mine, so I get no access to it in order to reset password. I tried to log onto this new email but access it's denied, it's registered somewhere in Indonesia, where the attack came from.
    Thanks a lot!

    • Tina Sieber
      July 17, 2016 at 3:43 pm

      This all sounds very strange. I've never heard of a Facebook account being split into 3 pieces and don't really understand what you mean. I'm sorry, but I don't have any helpful advice. I hope Facebook will respond and help you recover your account. Good luck, Georgios!

      • georgios poulidis
        July 17, 2016 at 4:04 pm

        Thx so much for your reply!
        I'm trying to understand what has happened really. May be my account it's not really split in 3 pieces. I explain this a little better. I have these 3 elements.
        1. This morning I got access to an account (by security procedure) which had a different name than mine, which has many of my data but not posts of the last two days and only 100 friends (when i click on them the system says "account deactivated", although they are real people I know). On this account I changed name, password and email.
        2. The hacker has created another fb profile with my name, putting onto only some random infos. No friends, no photos, only bio random infos. Important: I can access also this account by using my old email and password (!), the ones I used before the attack.
        3. My real account, the one with my profile picture (it still appears when i search "account recovery") , is now related to an email which is not mine, so I can't have access on it, it's totally taken by the hacker. But still I can't understand how can I have access to most of my data, as described above in point 1, from this other profile.
        May be now is a little more clear.
        If you have any tip, please help!
        Thanks again, bye

    • Tina Sieber
      July 17, 2016 at 4:29 pm

      It sounds to me as if you recovered two different accounts, none of which are the account that got hacked.

      Did you ever deactivate your account, then create a new one? Are the friends on that one account people you know? I would speculate that the hacker created at least one account in your name with the password they hacked. It could be a distraction.

      • georgios poulidis
        July 17, 2016 at 4:38 pm

        i never deactivated my account. the people that compare as friends in the account which has most of my data, are all people that exist and I know, but when i click on them it says "account deactivated". When i do a research for one of them, their profile is ok but as you can understand we are not friends on fb. What you mean by distraction? notice that some of friends reported today the profile i can't access, saying that someone else is using it. Is this enough, or should I report the profile I can access, too?
        On the profile that i cannot access though, profile pic and cover photo (which are the once I used before getting hacked) are updated at the time of hacking.
        Tina thx som much!

        • Tina Sieber
          July 17, 2016 at 4:43 pm

          A distraction in that it could have made you think you recovered your actual account, although you only recovered a fake one, which was set up by the hackers.

          I don't think you have to report the accounts that you have access to.

          Regarding the deactivated friends accounts, maybe the hackers set up fake accounts for them too and deactivated them straight away. Your fake account was probably deactivated, until you recovered it. Anyway, I'm just speculating and it doesn't really help you recover your main account. Wish I could help.

        • georgios poulidis
          July 17, 2016 at 4:53 pm

          ok Tina thx so much!
          One last question, regarding your experience: do you think Facebook can recover my account after i reported the problem from the account i can access? Do I need to report my real account from the one i'm using now, too?

        • Tina Sieber
          July 18, 2016 at 1:43 am

          I would report your real account as hacked or compromised; whatever the most appropriate option.

  133. Dimitris
    July 14, 2016 at 12:00 am

    hey Tina, mysterious prooblem there. Changed both fb and e-mail passwords at the same time, then logged in with the new passwords and everything was working fine. I left the house for 2 hours and when I came back, tied logged in but messanger app in my phone popped up "Session Expired" etc. and when i re-logged in to facebook the password WAS CHANGED 1 hour ago and the e-mail's password wasnt the right one, even though 5 hours before I was logged in with the exact same passwords!
    HELP, imma go crazy...

    • Tina Sieber
      July 14, 2016 at 4:23 am

      Sounds like someone else changed your password in the meantime. Could that be? If your password no longer works, try the recovery options. Not much more I can advise.

      • Dimitris
        July 14, 2016 at 1:12 pm

        Could you send me a link of the ''recovery options'' manual?
        (Btw I never verified my e-mail account nor fb with phone number if that counts and I'm pretty sure that no-one changed my passwords yesterday, nevertheless lots of doughts...)

        Thanks a lot sweetheart xxx :)

        • Tina Sieber
          July 14, 2016 at 6:30 pm

          I was talking of the recovery options covered in the article above. :)

          That said, I'm sure there are other manuals out there (try Google) and Facebook has a Help section with solutions too. Good luck!

  134. rean
    July 11, 2016 at 6:32 pm

    someone please help me i forgot my password of my fb at the same time my email address and my phone number is gone there are way to get my fb back

    • Tina Sieber
      July 11, 2016 at 11:09 pm

      Sounds like tough luck, buddy. You could try to let Facebook verify your identity with an ID.

      • rean
        July 12, 2016 at 11:44 am

        i try in identity with my residence id and some msg that prove that thats my fb account but im waiting for actions until now theres no msg

    July 5, 2016 at 6:54 am

    Hi i need help i got stuck on one page and they are wanting my number andi dont want to give my number on that account and when i click log out it kepps just getting on same page and i cant log out plz help

    • Tina Sieber
      July 5, 2016 at 5:39 pm

      Where is this? Just close the Facebook page or app if you don't want to log in.

  136. Mee
    July 4, 2016 at 1:15 pm

    I lost my phone. I cannot log in because of log in approval even I know my passoword

    • Tina Sieber
      July 4, 2016 at 7:16 pm

      Mee, do you have any saved codes? You can use one of those. If you don't, remember to save some for the next time this happens.

      Alternatively, are you logged into Facebook on another computer or device? If you are, you could change your phone number or turn off login approvals.

      In the worst case, fill in this form to contact Facebook and initiate a recovery:

      Hope one of those routes works for you. Do let us know how you solved it. Good luck!

  137. mehtab
    June 24, 2016 at 6:01 am

    Hi my fb account no login and no email and no phone no. Open your fb account plz sir
    my email plzz reply

  138. Ester
    June 20, 2016 at 11:00 am

    my problem is not actually on a Facebook account but a Facebook page. This page was administrated by someone we don't know. So the page was administrated with an account we don't know, and we don't know the passwprd either.

    The thing is they don't administrate the page anymore, but now we do, through another app (so we can just publish but not change anything of the page).
    So the question would be, how can you get back a page without knowing who it belongs to? Or how can you know who the page belongs to and recover that account?

    I know it might be difficult or not possible... Thank you

  139. AbiiSSS
    June 15, 2016 at 11:13 pm

    None options its like me because, my error account when i try to enter is..
    Thanks for your help
    We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.
    After that i can only disconnected since, just let me to do and nothing else
    That's why can someone help me to recover my account facebook? beg you.

  140. wilma loyal
    June 6, 2016 at 11:38 am

    hi i wonder if you can help me i changed my email address and password also give them my new mobile number when i tried to get in my account it wouldent let me so i tried a few times to get in so now they have blocked me no matter what i do it still wont let me in could you help me please

  141. AR
    June 5, 2016 at 3:33 pm

    Hello Ms. Tina

    Actually i had updated my contact no as an login id on fb and haven't updated any email id and later on i forgot my password so now i cant reset my password and i cant login my account as well, as now my trying to login my account with registered phone no it gives an error stating phone no is not registered with any account.

    is there any solution where in you can help...

    thnk u......

  142. Larry Tuell
    June 4, 2016 at 2:52 pm

    When I click on Facebook, even any of the above links. All I get is a Code appearing page.

  143. Samuel Pateño
    May 29, 2016 at 2:27 pm

    Sir Ma`am can help me .... my facebook of my Friend are hacked ,,,
    The Facebook Email Cannot Change But the Password is Change.... Help me Please For my Friend,,, Just Pm Me,,,,, :( :( :(

  144. newell corey demarcus
    May 25, 2016 at 8:24 am

    someone has hacked my facebook account and changed my email address and also changed my password please i need help

  145. Doug Singleton
    May 15, 2016 at 9:17 pm

    I've tried to reset my password even using the temporary one sent to me, without success. Why?

    • Doug Singleton
      May 15, 2016 at 9:19 pm

      When will I receive a soluble solution?

    • Tina Sieber
      May 16, 2016 at 11:37 am

      Facebook is notorious for being tough to recover. We shared what we know. Unfortunately, we can't provide free customer support for Facebook. But we'll look into updating the article.

  146. angel
    May 7, 2016 at 6:13 am

    hey Fb. i have this friend she's been using her nick name at fb... she cannot retrieve it anymore because her i.d's doesn't matched with her name at fb beacause it is her nick name.. how can i help her retrieve her FB?

    • Tina Sieber
      May 16, 2016 at 11:39 am

      This is not Facebook. We are an independent website trying to help people solve their Facebook login issues.

      Please ask your friend to try the methods described above to recover her account. Or maybe she can convince Facebook to unlock her account if she uses her real name. By using a nickname, she violated Facebook policies. Good luck!

  147. Rashaad
    April 29, 2016 at 1:51 pm

    Facebook is telling me my account is temporary Locked we need to confirm ur identity
    An I changed My identity plz someone help me

  148. Jonathan Robinson
    April 26, 2016 at 9:29 am

    I have changed my PASSWORD 9 times and still can not get rid of this VIRUS . Now the last password I chose isn't working . I am really starting to hate FACE BOOK . They are arrogant offer no help . At least APPLE has a telephone number you can call and get help .

    • Lawrence
      May 2, 2016 at 12:54 am

      I am having the same issue with the VIRUS. Did you get any assistance to get into fb?

  149. HAMID
    April 24, 2016 at 6:21 am

    help me pls This Feature is Temporarily Blocked :(

  150. timac
    April 18, 2016 at 1:59 am

    why im i not getting this form to identify who i am? So frustrated after spend 7hours trying to recover it??

  151. Maria Peters
    April 13, 2016 at 11:32 pm

    trying to fix an issue with creating 2 facebook profiles and would like to merge the 2. pretty sad that facebook can't help resolve issues like these. Not even sure why they would let the same phone/email create 2 profiles if you are only supposed to maintain 1 to begin with. Looks like I have lost the profile I would like to use and need to just ignore that the other ever existed.

  152. danamkael
    March 25, 2016 at 10:46 pm

    help me pls This Feature is Temporarily Blocked :(

  153. andrea anne avila
    March 14, 2016 at 8:53 am

    how can i receive the security code via email for my fb password recovery if i forgot my email password

  154. Rommel Rombon
    March 8, 2016 at 10:26 am

    I don't have my phone number, I changed it but forgot to use the "old" to secure my account. Now facebook disabled the account, what am I supposed to do to recover it, assuming that I have a new number and the old number was gone? HELP PLEASE. THANKS.

  155. It'sMe
    February 23, 2016 at 12:29 pm

    I am in exactly the same situation as ZUNAISH JUTT and Hara Das

    Stonewalled at -

    Before you can log in to Facebook, we need to verify who you are. To help us confirm your identity, you need to be able to access one of the email accounts associated with your Facebook account.
    Facebook User
    Need help accessing email?

    If you’ve lost your email password, follow one of the links below to learn how to reset your email password with major email providers:

    Windows Live Hotmail
    Yahoo! Mail

    If your email was provided by a school or business, please contact that organization directly.

    Hello, can anyone help us. The facebook "help" is next to useless too.

  156. Jermaine
    February 14, 2016 at 7:10 pm

    I don't remember my passwor for Facebook. They said they would text it to my phone. They haven't, and I don't have access to my email account

  157. Ash
    February 11, 2016 at 7:58 pm

    Any info on locked out accounts

  158. Ash
    February 11, 2016 at 7:29 pm

    Have the one here you HaD to confirm identity and help on that one

  159. A-j Ancheta
    February 5, 2016 at 7:34 am


  160. Max
    January 29, 2016 at 12:59 am

    Hi My wife I believe because she has my email address as her main one into her modem can go into my person computer say go to face book type my email in and it brings up my password and she's in easy is it for her to take something from my page and send it to her messenger?

  161. Chrl
    January 22, 2016 at 5:19 pm

    Log in from a recognized computer
    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:
    Contact the Facebook Help Team

    That's it what should i do ?

    January 21, 2016 at 2:42 pm

    I forget my last given password. I can access my email address but i can not get facebook email recovery option. i get

    Before you can log in to Facebook, we need to verify who you are. To help us confirm your identity, you need to be able to access one of the email accounts associated with your Facebook account.
    Facebook User
    Need help accessing email?

    If you’ve lost your email password, follow one of the links below to learn how to reset your email password with major email providers:

    Windows Live Hotmail
    Yahoo! Mail

    If your email was provided by a school or business, please contact that organization directly.

    Please help me how do i recover it. Please help

  163. Hara Das
    January 20, 2016 at 4:44 pm

    I forget my last given password. I can access my email address but i can not get facebook email recovery option. i get

    Before you can log in to Facebook, we need to verify who you are. To help us confirm your identity, you need to be able to access one of the email accounts associated with your Facebook account.
    Facebook User
    Need help accessing email?

    If you've lost your email password, follow one of the links below to learn how to reset your email password with major email providers:

    Windows Live Hotmail
    Yahoo! Mail

    If your email was provided by a school or business, please contact that organization directly.

    Please help me how do i recover it. Please help

  164. anj mirador
    January 20, 2016 at 2:07 am

    i only have username to email,phone-number,and password has change

  165. Trenna Bowden
    January 10, 2016 at 8:52 pm

    No longer have access to old email to log into Facebook, I have a new email bowdentrenna

  166. hamza
    January 6, 2016 at 9:51 am

    my account has been hacked on my account no email and no number how can I recover my account can u please help me

  167. Aliza
    January 1, 2016 at 5:39 am

    Hi,am having problems to recover my account because am using my gmail account to sign up and my gmail account now is deactivate so i cant login,please can you help me recover my facebook account.

  168. htunlinaung
    December 18, 2015 at 8:23 am

    i can't access my account.please let me me.i did recover for my account but i don't remember my gmail password and facebook did recover with look truest firend but not reach to me message for code.please help me.
    thank and regrard

  169. Evelyn wyatt
    December 2, 2015 at 4:04 pm

    Hi,I lost my account with Facebook yesterday.I am having real problems with my memory . Tried entering a pass word a couple of times,and now I am locked out I would like to keep my original account.please help thanks. Evelyn.

  170. joana dalaygon
    December 2, 2015 at 2:56 am

    i can't access to my account.
    if i want to log in it says " Our systems shows that this email address was recently removed from your account"

  171. Pambh
    November 27, 2015 at 8:23 pm

    Having a similar problem, only i cannot get into my acct. cuz i have been locked out for my security, that it may have had a password attempted on a fake page, phishing. I have gone thru every single resetting option to prove my identity, reset password, and it still comes back up to the same locked out screen, and its a loop, i go from there to doing the capcha symbol thing...and i still cant get in and its been a couple days, am concerned i will never regain access to my OWN acct, i have alot of history and pics in there since 2007! This is grossly unfair and screwed up,how they can just take it away from you with no warning for no good reason and there is no number or email to directly contact the asses that run the show! Pretty mad here.

  172. Mark Sion
    November 3, 2015 at 12:46 am

    Hi,am having problems to recover my account because am using my yahoo account to sign up and my yahoo account now is deactivate so i cant login,please can you help me recover my facebook account.


  173. Margaret Davies
    October 10, 2015 at 1:35 pm

    Like others I just have a blank white page can anyone help? Glad I'm not alone

  174. skywalker deflepfollower
    October 8, 2015 at 7:39 am


    Today, on Oct 8, when i'm trying to log on to my FB account, i'm suddenly asked by FB to change to a real name by confirming my FB profile name, which need me to submit some identification documents.

    i've been a FB user for almost 10 years and have been using a nick name for my FB profile
    without any issue, until NOW when things suddenly block my access to my FB profile !!

    PLEASE ! i do not want my real identity to be exposed on FB, and
    just want to keep using my existing nick name for my FB account and get all the access i have as in previously.

    I HAVE BEEN A FB user to 10 years using NICK NAME !!

    PLEASE RESUME MY ACCESS to MY FB account that allow me to continue using my existing nick name !!

    • jeannie lynn
      January 14, 2016 at 3:19 pm

      i can't access my regular accout and business account using my email address and it says something about converting accounts i dodn't want that i want my accounts back please help

      • jeannie lynn
        January 14, 2016 at 3:20 pm

        i have been using these accounts for years please tell me how to get my accounts back

    • jeannie lynn
      January 14, 2016 at 3:21 pm

      did you get your account back up

  175. April Morgan
    October 7, 2015 at 8:39 pm

    The problem with this article? YOU CAN'T ACCESS FACEBOOK so going to their Help center, or Report abuse, etc., doesn't work. You can't get there from here. How about someone actually explaining why the White Page of Death happens to begin with? I've yet to find an answer.

  176. Sylvana Mansell
    October 7, 2015 at 2:00 am

    I too have not been able to access FB. Blank screen since october 1st. Same thing as all other posts here. I am most concerned that my account is still open but totally beyond my control! How do we contact FB if we cannot access any related sites? Has anyone had any luck getting it back? Please keep posting if you find a solution!

  177. Lois Babcock
    October 6, 2015 at 8:10 pm

    my husbaqnd is having the same problem Stephen Babcock

  178. Lois Babcock
    October 6, 2015 at 7:56 pm

    Same thing-- blank screen -- come on facebook get it together!

  179. bitobonnie
    October 4, 2015 at 6:34 pm

    I am having the exact problem as Traci and Sheryll, and it started around the same time. This is day 5. I haven't violated any terms, and I have done all the steps I have read to do, but if any address starts with I can't get in. I was able to go to (mobile) on my laptop, but again, I could only access the login page and tried to change my password which I did successfully, but still got the "we're trying to fix this" page when I tried to use it and otherwise, just the blank white page with not even a banner. This is so frustrating. I keep reading that it might just be a case of waiting, but nobody has the same answer for how long, some say a day, some say 3, some say a week, some have even said a couple of months. That's not acceptable.

    • April Morgan
      October 7, 2015 at 8:36 pm

      Exactly Bitobonnie! Ditto here - the only way I can get to FB is googling "Facebook" and then clicking on "Welcome to Facebook". It immediately takes me to my page but it looks to be a mobile phone view - I'm on a PC and always have been. Can't get to my "Home" and no newsfeed or games, but am able to do other things.

  180. Traci McDonough
    October 4, 2015 at 12:55 pm

    I'm having the same blank white screen as others here and have tried all the same and then some. All other internet works, this is FB specific. Does anyone answer these questions or people just come here to vent? HELP!! Four days now, having withdrawal!!

  181. Sheryll Lisa Post
    October 3, 2015 at 1:35 pm

    I am having the same problems as the latest users...a blank page. For two days now, I haven't been able to access my account and it looks like something that has been going on awhile, the earliest trouble reported here goes back to Sept 5th and its Oct 3rd now!! I have tried 4 different browsers, I have cleaned out my entire computer, scanned for viruses, malware, adware, etc and cleaned computer cache and browser caches but I still get a blank page. I can sometimes get the log in page but then it just goes to that blank white page again. When I try to directly access Facebook help pages, I get "Error: we're working on that". Someone with access to Facebook needs to contact the developers and tell them that they are locking out users left and right! I don't want to be a conspiracy theorist but it seems like only certain people are getting licked out...I hope I'm wrong...

  182. Gulshan Kumar
    September 30, 2015 at 12:47 pm

    I don't understand why do you provide such outdated information. Kindly update it with new one or you can simply delete this post.

  183. Mistral Dawn
    September 12, 2015 at 10:58 pm

    Everytime I try to login to Facebook I get a blank page. There's nothing wrong with my login information. I think the problem is on Facebook's side, but I have no idea how to contact them. Can anyone help?

  184. Patty Kennedy
    September 5, 2015 at 5:43 pm

    Hi, For the last three days when I try to sign into my Facebook account I get a blank page. After trying with 4 different devices and failing, now I cannot even go to the sign on page or even the recovery page from any of these devices; so I could not even start a new page. I did access recovery briefly with my iPhone; which was not listed on my page; and changed the password using the code. But when I tried to sign in I got
    "Error Facebook is working to correct this".
    I can see my page from my husbands device and facebook page; but I am afraid to try and sign in from his computer in case this glitch, virus or whatever spreads to his page and prevent him from accessing his acct.
    I may have angered a few trolls in the days previous, but that's all I can think of as a cause.
    I have spent the last few days sitting at his computer and downloading our family albums from my page to our linkstation in case I can't recover the page.
    If you have any advice for me, Please contact me at
    Thank you,

  185. Ujvarosi Beatrix
    August 2, 2015 at 9:06 pm

    Hello there.
    I am having trouble accessing my Facebook account.
    I know my e-mail address and password but Facebook does not recognize it. When i try and click on forgot my password, and introduce my e-mail address it appears like it does not exist.

  186. Mary Lane Allen
    July 29, 2015 at 2:39 pm

    My son cannot access his account even though he received an email saying it was unlocked. He received a message saying this email address or phone number is already in use. What do they want??? It's HIS email he's used forever!! I have send trouble tickets and emails because he can't get logged in to do it himself!!! Any suggestions?

  187. ujmka542
    July 23, 2015 at 7:07 am

    sir i am facing a problem in my facebook account that is verificaton by government or students identity card issued by your country or institution, i have submitted but i can't open my account so plzzz help me for accessing my account quickly

  188. Yameen Ahmad
    June 28, 2015 at 7:14 am

    i recover my account but i can't access my profile becouse i don't have any government issue id...Can I get my account back if I don't submit an ID???
    i can provide every information ( e.x.. my cell nmb email and securty question else any id)...

    • ujmka542
      July 23, 2015 at 7:08 am

      apka account recover hogaya??

  189. Anonymous
    May 24, 2015 at 1:45 pm

    how can i provide the information code if i otside of the network

  190. Shahzad
    May 23, 2015 at 11:05 am

    i forgot my password. when i go to reset pasword there is a problem that i did not recieve any message from fb on my email address fb send code but when i go to check code from my email account there is no message from fb. even fb send me all the activities which is carry on my fb but in the case of password setting there is no even a one message from fb plz help me to access my fb account

  191. golu kumar
    May 20, 2015 at 1:33 pm

    my phone was lost what can I do for know password

  192. sky
    May 20, 2015 at 10:13 am

    Can you help me with my account it says. I'm missing something when I try to put in my name . Am I doing something wrong?

  193. sankar
    May 19, 2015 at 4:20 am

    please some one hack my account
    remove my facebook account create advert page
    plzz remove advert page
    restore my old personal account
    because miss u lot of friends

  194. rasheda
    May 7, 2015 at 11:32 am

    I'm need help my account was hacked sometime between 5:12pm-5:20 pm yesterday and my hacker changed my password along with my associated emails I clicked recover emails but to no avail my email address on facebook is my gmail account when I try using gmail it saying browser pop-ups blocked that I wasnt logged in when I was where do I go from here? How can I get access to my trusted friends that xould help? Ive tried all I could and nothing worked

  195. waqas shafiq
    May 2, 2015 at 5:47 pm

    hi .my fb id is temporary locked.admin is asking me to upload my govt id .but i cant upload my id process is not getting cmplt.plz help me to open my id

  196. Eric
    April 27, 2015 at 5:45 am

    I can't get in my Facebook it won't let me change my password either o notice when I got on it it said I won a prize on Facebook o knew then I was in trouble.....I don't know what to do.


  197. Freemont
    April 26, 2015 at 10:50 pm

    The problem I have is when I go to have Facebook send me a new password, the email it has is deactivated and Gmail says I can't reactivate it. I was hoping for another way to get back into the account and reset the password myself.
    Please help.....

  198. navjot kaur
    April 26, 2015 at 9:05 am

    And hoe to get 1 option that you mentioned ???

  199. navjot kaur
    April 26, 2015 at 7:57 am

    i am in big problem i did changes on my friend's facebook and i put my number there as well changed password now i forgot password and number i put on there facebook not considering and the email id my friend put while he join facebook he also forgot that id as well passwoed is there any solution to recover his facebook. Awaiting.

  200. precious rose
    April 18, 2015 at 10:03 am

    kindly guide me below regard, what should i do?

    We'll take a look at your documents and will let you know as soon as we've made a decision.

  201. Stoyan
    April 18, 2015 at 7:29 am

    "We'll take a look at your documents and will let you know as soon as we've made a decision."
    Well how long must one wait?

  202. rhose sison amican
    April 11, 2015 at 2:23 am

    i can't connect to facebook... what should i do? please help...

  203. Vanessa Vea
    April 1, 2015 at 10:10 am

    And her fb was not hacked anyone :(

  204. Vanessa Vea
    April 1, 2015 at 10:09 am

    i HAVE A FRIEND That has a problem in facebook .. when we try to log in it something pop up and says she changed her password yesterday ..But she didn't remember changing it ..we try those intructions given but we cannot verify the account we even try to get codes from mobile but she doesn't have the old number .. how can i solve this we try to sign in with yahoo but yahoo says her account was deactived and been recycling .. she can't even get codes from trusted friends because they can't find her account can you help her ?

  205. venkata kumar kandrakota
    April 1, 2015 at 4:27 am

    ple how to recover my facebook account?

  206. mustafa
    March 25, 2015 at 7:10 am

    For security reasons your account is temporarily locked so what can i do

  207. keshava
    March 17, 2015 at 4:04 am

    hi there im keshava
    whenever i log into my facebook it shows this
    We'll take a look at your documents and will let you know as soon as we've made a decision.

  208. Hein
    March 16, 2015 at 6:07 am


    I've been trying to log in and as soon as i enter my password it goes to a page with the following address // and there it stays

    • keshava
      March 17, 2015 at 4:09 am

      yup its the same thing is happening to my facebook

  209. Arun Kumar
    March 14, 2015 at 4:32 pm

    any one hacked my facebook account and see cerat a new account by my number. now i open my account so my number,name or mail with my password so its open another new acc its not my account. how can open my my account.........

  210. sofia philem
    March 14, 2015 at 9:07 am

    to get ma account recovered im getting the first option alone,how can i get the other two options so that i can try them also.

  211. Iftikhar Ahmed
    March 10, 2015 at 11:14 am

    mojay nombr b yad ha aor passaword b lakin khol ni ri id pls help

  212. Richie
    March 8, 2015 at 4:59 pm

    I lost my email account for face book now I had to create a new account which means I've lost my photos to my old account even thro I used the same email again it's still opened a new face book what happened to my old 1

  213. charnell
    March 3, 2015 at 3:58 am

    I have entered the 6 digit code the sent me at least 10 times and it keeps saying it is the wrong code.

    • george
      March 24, 2015 at 6:49 am

      facebook is doing same thing to me on one of my mobile phones

  214. Odebiyi
    February 27, 2015 at 6:50 pm

    I mistakenly entered wrong password on my facebook account of ODEBIY SULAIMON KAYODE which i was told to choose one this following methods to my identity
    I was told to identify photo of friends ( hourly limit exceeded ) if i click on continue it was not going.... pls i need solution

    • george
      March 24, 2015 at 6:51 am

      Need to have facebook investigated by the FCC and FBI

  215. saim shah
    February 27, 2015 at 7:43 am

    please tell me how to i identify our account

  216. mackey
    February 26, 2015 at 4:28 pm

    i lost my yahoo password, and phone my facebook id has been hacked, how i access my account?

  217. mackey
    February 26, 2015 at 4:28 pm

    i lost my yahoo password, and phone my facebook id has been hacked, how i access my account?

  218. kalthoom sangar
    February 23, 2015 at 6:12 pm

    hi i used my phone number to create fb account with out email but now i cant access my account plz help

  219. Bethany Jun
    February 16, 2015 at 8:14 am

    How do I login back into my account if I no longer have access to my email address that is used for Facebook and I have forgotten my password. I do not have a phone number that is set up in my Facebook account.

  220. Pop N Sh AG
    February 15, 2015 at 9:41 pm

    i have change my name after 2 days whrn i log into my account they said that ur name will not allowed on facebook pls change ur name or send ur document so i changed my name and i have sended wrong documents so now i cant use my account when i log in it shows
    thank you
    well we will see ur documents and notify you as soon as possible but i wait 2-3 days but its not opening what should i do plss help me requesting u...

  221. IBP-Batangas Chapter
    February 13, 2015 at 1:57 am

    Thank you
    We'll take a look at your documents and will let you know as soon as we've made a decision.

    This is always the message of facebook everytime I log in... what seems to be the problem?

    • Tina Sieber
      February 13, 2015 at 8:59 am

      Did you initiate a recovery process and submit your documents?

  222. Capsule Masum
    February 12, 2015 at 5:04 am

    I cant use my Facebook profile. When I login in facebook I See "Thank You,
    We'll take a look at your documents and will let you know as soon as we've made a decision." that message. Now what can I do ??

  223. Jon
    February 10, 2015 at 9:49 pm

    I just recovered my account but i can't log in because i need to verify it since i'm using a new device, i'm being asked for a code sent to my phone number which is no longer accessible, obviously i can't generate the code in the code generator because i'm not logged in...i am hoping it will just bring me to verify my account by asking me the security question, just like what it did when i recovered my account.

  224. Luke
    February 10, 2015 at 9:40 am

    Hi, I was wondering anybody can help.
    My account has been hacked and the hackers have changed my password. Now I can't reset or get the confirmation ema from Facebook because the hotmail account I used to create Facebook no longer exists. I have tied every avenue

  225. Tarique Ansari
    February 6, 2015 at 6:58 pm

    When i log in than it says
    (We'll take a look at your documents and will let you know as soon as we've made a decision)
    I remember i was request to change my name after this i can't login my account plz someone help me

  226. scott
    February 4, 2015 at 2:25 pm

    um ok... so I kinda have problem I forgot my password so I try to oog on yahoo but it says my accounts has been recycled and I do not have a phone so im kinda stressed what do I do next I don't want to make another 1 im stressed plz help

  227. Khalid Nisar
    February 3, 2015 at 3:42 am

    Dear Tina, when I log in to my fb account, a msg comes reading:
    Your Computer Needs To Be Cleaned
    It looks like your computer is being affected by malware. We’ll help you fix the problem to keep your account secure and prevent malware from spreading to friends.
    Malware is software that tries to steal personal information and causes problems when you use Facebook. Clicking or sharing links that contain spam can give your computer malware.
    I tried all options advised further but in vain. Please help me in recovery.

    • hiral
      February 3, 2015 at 10:19 am

      Hi tina my old all msg to delet plz restor and back up trick

    • hiral
      February 3, 2015 at 10:21 am

      Plz tina my old massage to delet plz back up plz help me plz help me plz help me.


  228. tan yew hwa
    February 2, 2015 at 1:10 am

    how can submit the codes to Facebook as instructed and reset my password?
    i was receive 4digit code from friend but i don know how to key in and need key in at which page or which link
    now i use my friend facebook id to take look my profile but cant see my own profile detail already
    can u please teach me how can i do?

  229. tan yew hwa
    February 2, 2015 at 1:05 am

    need help i already collect code from my friend but how to i key in the code to reset my facebook password?

  230. Mak
    February 1, 2015 at 11:20 am

    Hi ,
    while browsing around, My account suddenly logged out by itself.Now it says account temporarily locked. It requires to recognize photos of friends but I cant becouse they are all of some celebrity or a landscape scenery...... I have acces to my primary email .so I have tried changing password of my account. The password changed succesfully but the account is still locked.
    PLEASE help me
    :( :( :(

  231. Marlon XD
    January 30, 2015 at 4:23 am

    de kuna magamit yung account na yan please heip me

    • Tina
      January 30, 2015 at 11:54 am

      Marlon, it might help if you posed your question in English. :)

  232. matthew
    January 29, 2015 at 6:12 pm

    HI Tina!
    I have received the three codes from my friend for the fb recovery process but im not sure where to enter these codes??? do you have any advice??

    • Tina
      January 30, 2015 at 11:56 am

      When you choose the trusted contacts recovery method, there should be a way to insert the codes. I haven't done this in a while, so I'm not sure whether or how this has changed. Maybe the Facebook Help Center can point you in the right direction:

      Let us know if you figured it out. Thank you!

  233. gwyneth fernandez
    January 29, 2015 at 1:40 pm

    I have a problem in security check, - i have to choose between 2 phone numbers i have, but now i have another new one. so i cant choose because the 2 old one is lost. so how can i solve ittt? i need my account nowww. i cant make a new one :(((

    • Tina
      January 30, 2015 at 11:57 am

      I'm afraid if you no longer have access to these phone numbers and there is no way to gain access to them, you'll need to find another way to recover your account.

  234. kenith
    January 28, 2015 at 6:49 pm

    I Used My Nick Name As My Facebook Name And Someone Reported Me What Do I Do

  235. Suraj
    January 28, 2015 at 4:09 am

    How do I find out that when was the previous 3 password was changed on facebook ?

  236. Subash Adhikari
    January 25, 2015 at 11:47 am

    Hello Dear, I have forgotten my facebook password, and while trying to recover my account, the account recovery link was sent to yahoo id(for facebook). But I cannot recover my yahoo id as well, as I no longer use the cell phone I had put on yahoo and dont know the password either. The selection of three trusted friends in facebook also doesnot work. Please let me know if there is any way possible.

  237. victoria Pei
    January 24, 2015 at 4:06 pm

    hello,iam a Chinese, so i am not good at English.
    when i login my Facebook,it always tells me that my network is available,but i checked my Internet and i am pretty sure there is nothing with it.
    i want to kno how i can login my Facebook again.

  238. victoria elizabeth frost
    January 24, 2015 at 12:16 pm

    im having trouble. my phone was stolen and I have a code generator on my facebook so that other devices can not log on to it. ive tried logging into my fb and it says you have not logged on using this device before please use code to log in but I cant because I don't have my phone to get it. please help!!

  239. Paulo Aniceto
    January 22, 2015 at 11:39 am

    Please reply me. I need my facebook account immediately but i can't open it. When i enter my email & password it can't working. How can i use it? Please i need it for my job.

  240. love
    January 21, 2015 at 11:33 am

    i dont know what's going on my account.its just been two days i cant access my account!

  241. love
    January 21, 2015 at 11:23 am

    no one in here can able to recover my account.what should
    i do?

  242. dlshad
    January 19, 2015 at 1:11 am

    i cant accsess to my account facebook.
    i cheang my phon number.
    my old number is out side of serves.
    i have new number.
    please can you send securety code to my new number?
    my old no.: 07707967075
    my new no.:469-386-2467

  243. Pauline
    January 17, 2015 at 5:16 pm

    I cannot get in as it says COOKIES REQUIRED. Cookies are not enabled in your browser. Please enable cookies in your browser preferences to continue. I can't access my email at this point either!

  244. Nurul Alam
    January 11, 2015 at 5:21 pm

    Hello everyone,

    My email id and facebook id was hacked about a month ago. I was very busy and did not use facebook for few weeks. Last week when i tried to sign in to facebook i got to know that my account was hacked. I did not know how to recover my id so I told some of my friends who have great knowledge about information tenchnology but no one was able to recover my id. They says the hacker is professional and he had left no way to recover my id. I was hopeless and started searching internet for solutions. I read a great article in this site and tried every steps you guys suggested one by one, but no luck. So i thought i should share my problem with you all. Who knows i might have missed something or there may be a way which u all forget to publish in this website.
    One of my friend created my email id in 2009 and also registered a facebook id by using that email. Since then i was using facebook. I never used my email for anything else. I don't know the altenate email or any other information about the email address. I just knew the id and password. My facebook password was same as my email.
    Let me make some points what the hacker done with my id after hacking.. so that you can get a clear idea and think of a solution.

    1. He changed my facebook password.
    2. Changed my email id password.
    3. Removed my email id from facebook.
    4. Changed my facebook name.
    5. Deleted my email id from yahoo server. ( i talked with yahoo customer care and they were unable to find my id. They said the id was deleted from their server.)
    6. I tried to recover it by using the "3 trusted friends" option but it says there is a request already in progress. I asked my friends but no one tried it. ( which means the hacker made a request to recover the id by using the "3 trusted friends" option. I think i don't need to explain it to you why would the hacker do that when he already has my id.)
    I don't know what to do now. Please help me. I need my id back, i dont know what the hacker is doing with it.

    • Mark stammer
      January 17, 2015 at 4:51 am

      Hello every on am having problem with my account ,,,they said i should upload an id i did but my account not still open so what do i do

    • Mark stammer
      January 17, 2015 at 4:52 am

      My friends ,,,what i should i do for my Facebook not to be block

  245. wendy connon
    January 10, 2015 at 12:42 am

    i keep getting.....this is not you.....u are not authenticated as a real says confirm your id......i done that when i set up my fb page ..5yrs can i not be real when i am?

  246. jovely anne glodobe
    January 7, 2015 at 9:03 am

    my password i forgot? plz help me ?

  247. jovely anne glodobe
    January 7, 2015 at 9:03 am

    my password i forgot? plz help me ?

  248. Rose Munini
    January 3, 2015 at 10:14 am

    What's happening to my fb account because I can access it but they tend to say it's not my account then they can't send me the reset code have tried too many times , please help

  249. Sandie
    January 2, 2015 at 2:16 am

    Ok I've got as far as "how would you like to reset your password"? My option is either "CONTINUE" OR "not my account "
    I click continue as this is my account i actually hit continue a zillion times and that doesn't work. i hit "i no longer have access to these" and it takes me to the next screen. .."how can we reach you" i submit my email address which it then takes me to a blank screen.....i have been dealing with this for 2 days....any help i would appreciate it

  250. Mary
    December 30, 2014 at 10:47 pm

    Hi.. Pls help...
    My Facebook account suddenly log out in my cellphone android browser. I ask my friend to search my name in their Facebook but they can’t find it. Even they told me our personal message can’t be access. And can’t even search my Facebook name in Google. As I remember am not sure if I log out my Fb account in a computer cafe that I rented on that day.
    When I try to log in. I can’t log in anymore and it says incorrect. So I click “forgot password ” using my android phone and follow the step. But since my Internet is kinda slow I guess I ask to reset my password 3times.. As the last attempt was successful. When I try to log in my to phone. It says Temporarily Unavailable.. I was ask to do the log in through computer and I do so.
    Using computer when I log in to Facebook using my new password. It brings to a message box telling me ” Convert my profile to a page ” ?
    Why it become like that? And there’s nothing like yes or no to choose from but must follow the steps. I don’t want to proceed that am afraid to lost all my contacts and content.
    I don’t understand what happen to my Facebook account. Your help is appreciated. Thank you.

  251. emmie juns
    December 30, 2014 at 5:12 am

    i turn on log in approvals and suddenly i change my phone and i forgot to change it on facebook log in approvals and all the recognized device that i use for facebook all ask for security code how can i retrieve my facebook with this problem.. i always delete my cookies on my phone thats why it always ask for security code. anyone can help me pls

    • Tina
      December 30, 2014 at 10:07 am

      Did you set up any other form of verification? For example your home phone number? If not, then you're stuck and will have to confirm your identity manually. Not sure what the current process is.

  252. cheyenne winning
    December 29, 2014 at 7:11 am

    My iPhone broke and I got an android and I can't remember my password it will not give me any options on how to reset my password I even tried the my fb has been compromised but it won't let me send a temp password it just says how would you like to reset your password and the continue button I have lots of pic if my kids that I can only get from there now since my phone broke why won't it let me reset the

  253. maroof
    December 28, 2014 at 8:04 am

    sry to say but yeah when i try to see my profile frm others acc(my sister's and brothers's acc) and then i find that frm my sis acc i can see my acc but it is not loading but frm my brothers and cousins acc they r not able to find my acc

  254. maroof
    December 28, 2014 at 8:02 am

    hi tina
    i am havving prb with ny fb acc when even i gibe my e mail and pass and try log in then it says "to log into ur fb acc i need to indentify urself first" but i did with my browser chrome gave my name and as for a document one of my photo then it says we will send u a request after we procide bit they said it before almost 4 or 4+ days but still today i can't logg in :( i really need to log in but can't plz plz plz try to solve it plz
    thank u very much tina

  255. jerimar
    December 27, 2014 at 2:58 pm

    I know the password of my account but it says that its been change by the time 9:28 but i am the one who change it but when I put the password it always say old and even my friends said that i am no longer in their friend list and cannot even search me Please i need help

  256. jasminko
    December 24, 2014 at 10:21 pm

    You have tried entering too many codes. Try again later.
    Check your email - we sent you an email with a six-digit confirmation code. Enter it below to continue to reset your password.

    and i dont get on my e-mail nothing?

  257. Mohammad Haidar Ali
    December 24, 2014 at 11:10 am

    I have got an email in my id when i changing my paaword secure your account then i clicked and secure my account but my all id was wrong my birthday was not same what will i do

  258. JV
    December 16, 2014 at 1:35 pm

    My facebook account is about 5 years old. Never had a problem until a message appear saying that my session expired. must log in to continue. And then when i tried to log it in, it says that i have to verify my identity. i enter this confirmation code then it tells me to choose a method to verify my identity but it only offers one method IDENTIFY PHOTOS OF FRIEND (HOURLY LIMIT EXCEEDED)

    And i dont know what to do anymore. The only method is not available. I cant even click it to continue! What should i do? I hope you can read this! Thank you so much.

    • KZ
      December 17, 2014 at 10:19 am

      ^ we have the same problem and it also happened to me yesterday. sigh

    • Rhanil
      December 22, 2014 at 8:28 am

      Why is it my facebook having a security check then when you submit it there's no identifying photo appear? It keeps freezing! I can't accept the fact that my facebook was gone because it is so important to me especially communicating my family to the other country!

    • Rhanil
      December 22, 2014 at 8:30 am

      We are the same! Gadd. how to do this :(

  259. Gâûrâv
    December 12, 2014 at 4:48 am

    i m using fb for 5 nvr block,lock present my account has been locked nd i m totly unable to recvr it....i hv lost my number also....what should i do???

  260. Sarah
    November 2, 2012 at 3:16 pm

    Hello tina,
    so i deactivated my fb 2 years ago and i decided to reactivate it, but i forgot my password so i did as you mentioned and fb said that they would send me an email when i reached to " How can we reach you?" and entered my new email address but they havent sent anything yet itd been 3 days or so. I tried using different email addresses and they still havent sent anything. What should i do?

    • Tina
      November 2, 2012 at 11:48 pm


      I wish I had an answer for you. Sadly, Facebook doesn't always work the way it should. This is frustrating for the user and people like me as well. I wish I could tell you how exactly it works, but unfortunately, I have to rely on what Facebook says how it should work...and that apparently works sometimes and not other times. Sorry for the frustration and fingers crossed you will receive a response soon!

  261. naqibullah
    November 1, 2012 at 11:56 am

    what iam doing my face book password is no wor but computer som qution for meking What was the last name of your first grade teache but iam forget what am i doing

    • kowsar mohamed
      November 2, 2012 at 4:24 am

      please can u help me my account face book is hacked the number I was open in my account is lost I cant open in my account

  262. Sophia
    November 1, 2012 at 2:16 am

    Hello, I had forgotten my password and did not have access to my email address anymore (the one I used to login on Facebook)., So I followed the "Friends" process to reset my password, entered the 3 security codes, reseted my password and waited for 24 hours as requested., Today I received, the email bellow but when I try to login with my email address the error message says : We're sorry. The email you used to start the account recovery process is already in use. Please restart the process with a new email address.
    And when I try with the one I used to reset my password it says : Incorrect Email -The email you entered does not belong to any account.

    What should I do ?

  263. jackey
    October 31, 2012 at 3:53 pm

    The first thing, is the above given name is not mine.
    I have two accounts in facebook. But i forgot my old accounts username and password but i got the ID from the URL and i tried to login using that, but i already said that i forgot my password of that account, and one more thing i forgot the email id which is given to that account.

    pls help me to know how to do all these things

  264. Sateesh
    October 31, 2012 at 11:13 am

    when i tried to access my fb account from abroad, my account gets locked temporarily and displays the there any provision to login my account from anywhere without ny trouble? if so, please help me

  265. Lee
    October 30, 2012 at 11:45 am

    Hi, my account has been disabled a while ago.. and i forgot my password.. now everytime i click on "forgot ur password" i get this : (Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.)
    i want to recover my facebook account by entering my phone number.. but i can't cuz there's no password! please help.. :(

  266. Mindy Doe
    October 27, 2012 at 2:15 pm

    My account has been disabled for almost a month now(faked name). I've tried to reactivate my account filling up a form from facebook. but after i have filled it up it direct me to facebook help and on the above row it appeared a notice saying - "YOU SHOULD RECEIVE AN EMAIL RESPONSE SHORTLY. YOU MAY NEED TO RESPONSE TO IT BEFORE BE CAN ASSIST YOU". But sadly to say never receive any email response. what should i do?

    thank you in advance

    Mindy doe

  267. Ary Kusumadjaya
    October 27, 2012 at 11:57 am

    I had a problem with adding my work on my facebook profile, how to change finished editing into edit ? because I can not save my new job on the timeline.
    Really appreciated your quick reply, Thanks...

  268. Sejdina
    October 26, 2012 at 11:01 am

    i`m desperate i need someone`s help i had logg in approvals and i remmove my phone number from account and i tried to many thing i could think about but stil saying to contact facebook team i need the code or to logg in from reconized device but i dont have one...i allready send them report like milion times but noone didnt replay anything can anyone help me plesase

  269. Nikos Makarezos
    October 26, 2012 at 10:06 am

    I have forgotten my my facebook pass and i was wondering if facebook could give it back to me not any link to change my pass just give my current one?

  270. Nikos Makarezos
    October 26, 2012 at 10:04 am

    please i want you to give me my current pass please on facebook not a new link to change my pass my current one please thank you

  271. Michael
    October 25, 2012 at 5:16 am

    I can not access my account, and in order to put in the code they want to get back in it they try to send it to a phone number i no longer use or have access to. So the question I have is how can i get into my account.

  272. chathu
    October 25, 2012 at 2:34 am

    how to log my facebook account, i can not idintify photos,Because i have about1000 friends. their is a security chek. pls help me :(

  273. ashlee
    October 24, 2012 at 8:41 pm

    my cell phone is out of service and it keeps telling me its sending a verification code to it, i am no where near a device that is recognized by my facebook and facebook keeps sending me emails saying my old cell number has been removed but when i try to log on again it says it sent a verification code to the same number it said it had just removed?! i have tried EVERYTHING and im not having any success i NEED to get onto my account please help!

  274. sandeepgusain
    October 23, 2012 at 8:14 am

    i lost new facebook password. please give me a my old fecabook password

  275. zeena s. marquez
    October 23, 2012 at 3:21 am

    losers this does`nt even help me......................!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  276. Ashleigh
    October 22, 2012 at 10:03 pm

    HI. Everytime i go and visit facebook on my apple mac laptop, the page is completly white, everything pushed the to left hand side.
    i cannot view my profile, notifications, or anything really.
    Ive tried clearing my cashe, cookies, and history. nothing is working.
    please help !

    • Tina
      October 23, 2012 at 7:18 am


      What browser are you using on your Mac? I think the default is Safari. Are you using any browser add-ons that may interfere with the Facebook site layout? Have you tried to access Facebook through a different browser, like Chrome or Firefox for the Mac?

      Since this question is unrelated to the article above and I don't have a straight answer (not a Mac user), I recommend posting a question on MakeUseOf Answers. Good luck!

  277. Richard Williams
    October 22, 2012 at 2:25 pm

    I try and log on with my PC but "Incorrect e-mail; address" comes up which is odd because my Googlemail still allows me in. I can also access FB from my mobile but cannot send messages. When I try the incorrect password , another email account it keeps telling me that no account is registered with this address. When, somewhere down the line I get to "Is this you?" I click yes and ask for an e-mail linkfor a new password to be sent no email is ever sent! I have done a system restore even on my PC in case but nothing happens. H E L P.

  278. Ravi shastri
    October 22, 2012 at 2:03 pm

    hi...actually today when i am entering in my facebook account it is not letting me enter it says that your email has been changed .....when i see from other friends account it shows that my facebook email has been changed to ********
    i am sending the code to recover but it is not going in my email .....
    no method from above is happening....
    tell me what does it means??????????????

  279. Dia Khan
    October 22, 2012 at 7:36 am


    I know all my Facebook details but i forgot the security question`s answer .. i can access to my email and phone what can i do now?? now id message show
    Your account is temporarily locked. also i saw for security issue hucker person added this mail id to recover password. what i will now for this condition. my egular email means valid id in my control .
    please help me. please help me to reactive my account.

  280. Demon
    October 21, 2012 at 11:48 pm

    Awww there is nothing to help me, Im stuck at the checkpoint where it sends a code to your phone number, my phone is no longer in use so i can't use it and that means i can't acess it.

  281. leo qin
    October 21, 2012 at 8:14 pm

    there's a problem due to my account i can't log in at this time is there any effected? or do need to reset my account or password to reinstall back my own account?

  282. Zainab Zaman
    October 19, 2012 at 5:54 pm

    I have no any recognized device this time for facebook account and i cannot login because they are shoeing the message to login from a recognized device.I also had removed the what can i do please help me out..I knoe my email and password

  283. akshay kumar
    October 19, 2012 at 5:02 am

    my account is temporaily locked and to unlock that it needs a security code sent on my mobile number but that mobile number is lost.what can i do to unlock

  284. Blake
    October 18, 2012 at 5:29 pm

    We have lost control of our company Facebook page when the employee who set it up left us on bad terms, and changed the password. We still control the email address the account is connected to, so I tried to reset the password, but know one knows the answer to the security question. I have sent dozens of reports to facebook about my login issue, with no responses. Since it is a company page, we have no friends that can validate us.

    We desperately need to regain control of this page, or shut it down and start a new one. Any advice on how to fix this?

    • Tina
      October 18, 2012 at 7:09 pm


      Other than continuing to hassle Facebook for a solution or pursuing legal actions against the employee who is withholding the login information from the company, there is no other way I can think of. Sorry and best of luck!

    • shaeel baloch
      March 7, 2015 at 5:14 pm

      dear i am forget my fb password what am i do

  285. sreena sivadas
    October 18, 2012 at 10:05 am

    i forgt my face book passward and also i lost my mobile phone then how can i recover my google account and face book account

  286. Jessi
    October 18, 2012 at 3:18 am

    I was on my page and all of a sudden it asks me to log in because I wasn't. At first I thought it was just going to say I'm blocked from commenting so I log in and its asking for a security check code. It says put the code we sent to your phone number. The problem is the phone number doesn't exsist anymore because I had to change it. I tried logging in from my cumputer/phone/ipod/ and tablet but it just says your account is temporarily unavailable. I put that it was hacked still nkthing all it does is change my password. Is their any way to get my account back or change the number to my new number?

  287. Jaya
    October 18, 2012 at 3:15 am

    Hi there,Please help me out.I am unable to access my FB a/c.Its showing the msg "Your a/c is Temporarily Unavailable".whts that mean.would i ever able to access my a/c.please help.:-(

  288. nima
    October 17, 2012 at 4:06 pm

    PLz help me ....

  289. Arron Green
    October 17, 2012 at 2:48 pm


    my account has been hacked i have gone throught the process of securing it and they send me a 6 digit code to put it to change it back, but everytime i put the code in it does not work even tho facebook sent it me 10 seconds before, what can i do ?

  290. anita mason
    October 17, 2012 at 2:44 pm

    I have been locked out of my facebook account for 12 hours saying someone tried to access it from where I live. Well that was me. Now I have tried to put in the code they have sent me and they say they are working on it. This message has been there all day and now I am worried as I have requested a new code 6 times and all 6 are different. I need my facebook account urgently.

  291. Mel
    October 16, 2012 at 3:55 am

    Hi Tina, here is my situation:
    I got a phone call from my family that I was asking money from them and so I figured it was compromised. I then immediately deactivated my account then reported it as compromised. Weeks later after many failed attempts to recover my password, I got to the point where it says that my email address was removed from their system. The only way for me to locate my account is when I go to the page where you want to report a compromised account and lock it. I then again tried to recover my password through "help from friends" and "no longer have access to the email address" but gives me this message when I press next: "Sorry, your account isn't available
    Your account is temporarily unavailable. Regain access by logging into your account from your computer's web browser:". I've used the same computer for 4 yrs except I restored my computer to its Factory Settings for security reasons. Same thing happened to my wife's facebood but she recovered hers by sending a copy of her drivers license but in my case, I can never get to that point/page where it asks you to scan your valid ID. I don't know what else to do.

    • Tina
      October 16, 2012 at 7:09 pm

      Mel, I'm sorry but I cannot think of any sure way you could use to recover your account. I hear that sometimes Facebook responds to feedback submitted via their Help section. No guarantee, but that is the only other thing I can think of. Good luck!

      • Mel
        October 29, 2012 at 9:39 pm

        Thanks Tina for your reply. Appreciate it. Sad that facebook can't help my kind of situation.

  292. carl ohnmeiss
    October 15, 2012 at 5:17 pm

    some one tried to access my account so they sent a pin code to cell number i no longer have and can't get into my facebook account with out it and can't get in toch with any one at facebook

  293. Armando Solorzano
    October 15, 2012 at 7:28 am

    Someone hacked my facebook account. I cant log in no more. My facebook was inportant to me because i could contact friends and family.

  294. Palakshi
    October 14, 2012 at 12:27 pm

    Hey Tina, please help me how to regain my facebook as it is temporarily blocked and the code that was send at my number, i no longer used number.

  295. rida
    October 13, 2012 at 5:49 pm

    my facebook account is not resending verification code on my number

  296. Floren John D. Carpio
    October 13, 2012 at 12:44 am

    what should i do i lose my cell phone together with my cell phone number my account is temporary block in facebook, i need the security code to retrive it what should i do i losee my number.

  297. Floren John D. Carpio
    October 13, 2012 at 12:44 am

    what should i do i lose my cell phone together with my cell phone number my account is temporary block in facebook, i need the security code to retrive it what should i do i losee my number.

  298. Emmett Gulley
    October 11, 2012 at 9:26 pm

    Facebook isn't helping anybody to recover their accts PERIOD! I have been trying to get past the security check that wants to send SMS's to numbers that are no longer valid and I have sent my id to them 14 times in a 3 day period and nobody is doing a damn thing. I need this acct back pronto. what else can i do?

  299. cata
    October 11, 2012 at 6:02 am

    my account is not working and it kept saying that i needed to put a security code in from my phone, but they dont send me the code

  300. Sudhir
    October 10, 2012 at 2:29 pm

    In order to recover my account i have tried everything but when i am trying to get help from friends then after selecting 3 trusted friends when on clicking it is giving an error like

    "We failed to send an email to the address you selected. Please try again later. If this error continues to happen, try restarting this process with a different email address"

    so i tried many times even with different email address but every time facebook is throwing the same error. Now what to do i am badly stucked.
    please help....

  301. John
    October 10, 2012 at 12:21 pm

    how can i tell that my confirmation id really got sent because everytime i click send on it just fades color it doesnt tell me if already got sent idk what to do pls help me :)

  302. dima
    October 9, 2012 at 9:09 am

    hi, i have a social page and forgot the pass and email. what could u suggest me to do to get my page back in control? thanks

  303. adil khan
    October 8, 2012 at 6:44 pm

    Hello, How are you there? I want to know how can i get all incoiming and out going messages from my facebook account to my email id which saved in option email id not primary email id. can u help me plzzz

  304. phillipine
    October 8, 2012 at 1:52 pm

    hi, please try to help people who are using face book for the first time to complete what ever they need to I have a problem with my account and I can not get hold of anyone or see how to fix it. my problem is that I dn't know my confirm code and thats the reason I cn't get through my facebook. so please make your forms well.......

    thank you

  305. batunde segun
    October 7, 2012 at 3:36 pm

    i forgot my password and my reset code

  306. rami
    October 4, 2012 at 8:34 pm

    help!!! my facebook acount shut down !!!
    i have no access to my mail so i a cant reset my passwod
    i did the thing with the 3 friends and the web clopased !!! now i cant do it again it says that i a middle of the process !!!
    what should i do ???
    pls help!!!!

  307. jehanzeb
    October 3, 2012 at 9:29 am

    please tell me what i do and how me open my account

  308. jehanzeb
    October 3, 2012 at 9:29 am

    Your account is temporarily locked.
    It looks like someone else may have accessed your account, so we've temporarily locked it to keep it safe. For your privacy, others cannot see your account while it is locked. To unlock your account, you may need to pass a security check.
    Note that attempting to access someone else's account is a violation of Facebook's terms. It may also be illegal. If you are not ?Jehan Zeb?, press Cancel.

  309. Gary keating
    October 2, 2012 at 10:28 pm

    i logged out of Facebook and i can't log back in ask me my secret question

  310. apeksha
    October 2, 2012 at 3:09 pm

    i m not able to access my fb account as it is showing "google chrome cannot connect to" . I tried logging in with other browsers too but it is showing the same result. Plzzz help

  311. Stephanie
    October 2, 2012 at 1:47 pm

    Hi. Someone got into my facebook account and changed the password and email. I went to reset my password, answered the security question correctly and reset the password. Facebook said they would send a message to my email about how to recover my account but I never recieved an email. I waited 24 hours and followed all the tips they suggested and tried again with a different email and it still isn't sending me anything. I used a yahoo email and gmail. The person that hacked into my account deactivated my account so I don't know if that makes a difference. I am trying to restore my account through friends but it isn't giving me that option. Please help!

  312. muzaffar john
    October 1, 2012 at 4:12 am


  313. megan
    October 1, 2012 at 2:27 am

    When i try to choose friends t secure my account i get a message saying "Sorry, your account isn't available
    Your account is temporarily unavailable. Regain access by logging into your account from your computer's web browser:"

    even though i am on a computer. What can I do to get past this road block?

  314. Mistika Diaz
    October 1, 2012 at 1:33 am


  315. She
    October 1, 2012 at 12:56 am

    hi pls help me everytime i tried to open my facebook account it says temporarily close you have many codes pls try it later....i need to acess now what can i do....I already know the confirmation code

  316. shabana kamal
    September 30, 2012 at 12:30 pm

    my facebook account is existing and i want confirmation code for facebook account and they not send me the code number to my email and i tried to have one facebook account sorry not two or three please help me

  317. Ash
    September 30, 2012 at 8:30 am

    I forgot my password and when i tried recovering my account i dont have access to my email address.Then I enter a different email address.When i was asked my security question I forgot the answer.How can I recover my facebook account?

  318. Ahmed Tejan Jalloh
    September 29, 2012 at 9:31 am

    My facebook account has been blocked yesterday, when i am trying to log into my account am always prompted that i should provide a security code , which they said they have sent it into my phone number, and the number i am no longer using it. so i want you to help me send the security code into my email account.

  319. lhyn
    September 28, 2012 at 5:35 am

    how can i get back my old facebook account blocked for 7 days

  320. Bilal Shaukat Khan Sarbaan
    September 26, 2012 at 6:13 pm

    Log in from a recognized computer?
    Please help you so i will access to my account

  321. dipika sharma
    September 25, 2012 at 3:22 pm

    Today my account abuse report deactivated nd not loggin .please help me

  322. viju
    September 23, 2012 at 2:15 am

    i cant able to open my fb account.i deleted my gmil account also..i tried to recover through friends.but everytime when i tried to send code to friends,an error is coming and say try later....i am frusturated ///pls say what to do....

  323. Abhishek
    September 22, 2012 at 3:19 am

    can i get my 3 years facebook messages back which i have deleted

  324. Celarious
    September 20, 2012 at 7:08 pm

    I have a HUGE problem. My Facebook account asks for a security code every time I try to login. Earlier, I logged in using the exact same device on the exact same browser. After I cleared my browser cache, it asked me for a security code, even though the IP address was the same. My problem is that the SIM card which has the number that the security code is being sent to is not in use anymore, so I have no way of getting the security code. Therefore, I have lost access to my account.

    Someone please help, I need that account, and I've tried filling in feedback forms for security codes on the Facebook page before and I'm waiting for a response.

    • Tina
      September 20, 2012 at 11:14 pm

      Are there any recovery options that allow you to get around the security code? I haven't tested that myself, yet. Well, may be worth an article, so I will look into it when I get a chance. Meanwhile, good luck and try MakeUseOf Answers.

      • dancehallvid
        September 26, 2012 at 1:43 am

        i have the same going to try step 2 and see if it will work

      • Arian
        September 27, 2012 at 8:40 am

        I have a facebook account Iam forget passowrd email and passowrd facebook please hellp me :(
        :( ?

  325. soran chamchamalle
    September 20, 2012 at 4:28 pm

    i been hack it now i dont know how to sign in and i forget my password for hotmail now i dont know what to do with it and i got lots of pictuer of my littil girl im really worry i need help piz thank u soran ahmed

  326. Marjolein Caljouw
    September 20, 2012 at 3:45 pm


    I have a big problem here, hope you can help me. I changed my personal Facebook page into a fanpage and I didn't download the information (as a backupfile) I thought I would get a 'subscribe' button on my page.

    But now all my photo's, messages in my inbox, my history, comments, everything is gone! I want to get my personal page back, so I can make a seperate fanpage. But Facebook support doesn't answer me. They have no telephone helpdesknumber.

    Any tips are helpful! Thanks a lot.

    • Tina
      September 20, 2012 at 3:55 pm


      I have no idea what happened there. I recommend you to ask your question on MakeUseOf Answers for a quick response with solutions.

      • abhishek
        September 20, 2012 at 4:40 pm

        hello tina.
        i forgot my facebook password and when i try recover it through the recovery options.when i enter my name and my friends says no results fount about the account...
        also i know longer have access to my phone no. and email id.
        what should i there any other option.
        pls reply fast.

      • SantoshKumar Behera
        October 2, 2012 at 5:52 am

        Hi Tina .my prob is that when i am accessing my a/c then its showing "sorry we got confused
        pls try refrashing the page or closing and reopening your browser window" me..why these happens..

  327. Mimi
    September 19, 2012 at 9:48 am

    Tina, I commend you for your patience!
    Some of us here seem to be either too lazy or read too st...d to understand your article. How anyone could think that you work for Facebook is truly beyond me.

    ps--My account was locked as well, and despite following all your tips I have not been able to re-open it. But I much appreciate your insights.
    Oh, and FB really does request government ID's to verify accounts. Absurd, but true.

    • Tina
      September 19, 2012 at 3:34 pm


      Sorry that the tips above didn't work for you. As I mentioned in the comments, it's everything I know for sure, i.e. the official and published paths Facebook offers to recover accounts.

      Thank you for confirming the point about government ID. Were you able to unlock your account that way? I do hope you were able to get your account back and if you did, it would be awesome if you could share how you did it.

      • Mimi
        September 20, 2012 at 10:07 pm

        No, I have not. Been browsing on the net and from what I've read, I doubt that I will ever get it back. Too many folks being locked out and virtually no support from Facebook.
        On the off-chance that they do accept the government ID that I sent (reluctantly) and they do re-open my account I will be sure to let you know.

        I actually got locked out while writing a private message to a friend in Papiamento language (Aruba). Facebook's robots interpreted this as 'offensive language'. It was a very friendly message to a family member, but go tell the robots that.....

        • Tina
          September 20, 2012 at 11:12 pm

          Well, unfortunately that is so typical of automated systems. They make silly mistakes. It's a drama though that with Facebook the consequences are so drastic.

          Hope you will get your account back, Mimi. Please do update us in case you are successful. It would give others hope, make them push Facebook harder and maybe one day they will install a proper help system for such special cases where clearly they messed up, not the user.

  328. dancehallvid
    September 19, 2012 at 2:08 am

    cant verify my account because of phone number change

  329. arsalan
    September 18, 2012 at 5:05 pm


    my account is temporarily locked. and i forgot question's answer. please help me how i can unlock my account

  330. sandeep
    September 18, 2012 at 2:51 am

    some body change my gmail id in facebook
    i know my gmail id and last facebook password

  331. Lucinda Peters
    September 17, 2012 at 7:27 am

    Absolutely useless- still asking for current password to reset password like drrrrr.

  332. Imran Kharadi
    September 16, 2012 at 11:27 am


    Someone has hacked my FB account, and changed the email_Id, phone #, Security Question and all the information.. how Can I retrieve my a/c.

  333. robin
    September 16, 2012 at 3:13 am

    ok i didnt have accsess to the email that was on my account and i got it sent to another account and also got three friends to get security codes for me now im at the part where you change your password and everytime i put the password in it just goes blank again wtf?

  334. Ljupce
    September 15, 2012 at 9:46 pm

    How can i get back my old Facebook profile, i ve created a new one with email adress from my old profile, now i cant use that FB profile, please help

  335. Judith Hole
    September 15, 2012 at 4:27 am

    What if none of the above work, and you just get taken around the merry-go-round again? and again? and again? ad infinitum. I cannot even find a way or an address that works to cancel my account. I don't know what I did or anyone else for that matter. I just keep reading the same type of stories as mine. Any suggestions I haven't heard.
    The one thing I have yet to try is pray. Why is that so often the last thing I try instead of the first? Why waste so much time on this stuff anyhow?

  336. abdurahman mohabat
    September 14, 2012 at 5:31 pm

    i can't to open my facebook write this message No verification methods are currently available. Please come back later. what can i do?

  337. yogesh
    September 14, 2012 at 2:10 pm

    hi tina, i forget my facebook password but i don't want to reset it. how can i access that old password on my email address which i am using for facebook log in

  338. Amy
    September 13, 2012 at 7:52 pm

    Hi Tina,

    I recently deactivated my account (to eliminate distraction during an especially busy schedule), but when I attempted to reactivate it, I received a message stating "this account is already confirmed." I'm essentially locked-out and can't get into it. I've gone through a friend security check and changed my password, but nothing has worked. I still receive the same "account confirmed" message. Have you heard of anyone else experiencing this issue?

    I've sent a few reports to Facebook, but haven't received any feedback or solutions. Any advice?

    • Tina
      September 14, 2012 at 5:38 am


      As I have mentioned in response to many comments above, I do not know more than what I wrote in the article. If these steps don't work for you, then I'm at my wits end and can only give advice based on guessing. So I am sorry, I cannot help you.

    September 13, 2012 at 5:45 pm


  340. jeanette heredia
    September 13, 2012 at 5:25 pm

    i am locked out of my facebook and am trying to recover my account. its making me choose 3 friends to send the security codes to.. i dont have any way to get ahold of these friends. we were just friends on facebook. how do i pick specifically the friends i want the code to. like my sister, babys father, cousin.

    • Tina
      September 14, 2012 at 5:46 am


      I'm not sure why Facebook doesn't let you choose your friends. That is not how the process is described officially and how I experienced it when testing it. Sorry that I cannot be of great help.

      Did you watch the video on how it is supposed to work? Does it differ greatly?

  341. shekhar
    September 13, 2012 at 4:27 pm

    I forgot answere of my security question on to recover the answere?

  342. Luka Nikpalj
    September 13, 2012 at 3:34 pm


    I have the problem already listed in comments, hope you'll know how to solve it.

    My facebook account needed to pass security check (... don't know why, not using multiple accounts), and so I'm stuck.
    I can't login in my account anymore... I keep getting this message:
    Enter confirmation code

    A code was sent to your following number: ******** my phone number (without leading zeros or any other symbols)

    Once you've received your confirmation code, please enter it below. This will help confirm your account ownership.

    ... But I'm not getting any code on mobile phone. I tried reseting password thousand times.

    Also, I send them my governmental ID about hundred times since yesterday and nothing really happens.

    Any other solutions or help?
    I can reach both my e-mail and mobile phone, but I'm not getting any help from Facebook.

    Thank you

  343. Fatima Charlton
    September 13, 2012 at 7:51 am

    I tried all the instructions, nothing is working. I need help to recover my access to facebook. The am unable to get the code to my email. When I chose the 3 friends it says a internal error occur.

  344. Ucchasha
    September 12, 2012 at 7:19 pm

    My fb time didn't match with my country time.what can i do?

  345. Lauren
    September 12, 2012 at 7:12 pm

    My account was hacked and the email, password, security question, etc were all changed. I tried to identify my account and it couldn't even find it. No one can see my account either. Is it completely deleted???? If not, is there any way for me to get in to it?

  346. Shahid Ali
    September 12, 2012 at 8:03 am

    Please help me out because i have tried out everything above given in the article .... i but still cannot found solution ...... i have been shown tagged photos of friends ... after doing all that the message comes ..... "No verification methods are currently available. Please come back later." so anyone help me out in this regard please .... how i can retrive my account plz help help help

  347. mildred
    September 9, 2012 at 10:38 pm


  348. Jamie Bush
    September 9, 2012 at 10:15 pm

    I am unable to log into my facebook account on my computer. However, I can log in on a different computer. It continues to tell me that my email address is not valid, or not recognized. I have both my email, and password correct. Please advise. Thank you!

  349. wybri
    September 9, 2012 at 3:40 pm

    Where is the specific link to this solution? Not just a general 'help desk' link, which we all know is not helpful. Thank you.

    "3. Do You Have Trusted Friends That Can Help You Recover Your Account?
    If you can not answer your security question after following the procedure described under point 2, Facebook will let you select some trusted friends to help you recover your account. The friends you selected will receive a security code from Facebook. Once you have collected all codes from your friends, you can submit the codes to Facebook as instructed and reset your password."

    • Tina
      September 14, 2012 at 5:43 am

      There is no direct link to starting the recovery process with the help of your friends. You have to go through the steps described previously in the article. The link is to a Help Center page that describes the process in more detail. It also explains, how to start it. There is also this Help Center page, which has even more information and a video depicting the process.

  350. kabeer ahmed
    September 9, 2012 at 11:04 am

    i forget my password

  351. john david
    September 9, 2012 at 10:14 am

    How can i change my number in Facebook if i cant access my account? My account is locked and the only way to verify my account is the code that they send to that mobile number, but I lost my mobile.

  352. Ahmed Sror
    September 8, 2012 at 9:23 am

    Please complete a security check
    Security checks help keep Facebook trustworthy and free of spam.
    Enter confirmation code
    A code was sent to your following number: 201065767983

    Once you've received your confirmation code, please enter it below. This will help confirm your account ownership.

    Resend code

    Security Code:

    Why am I seeing this?

  353. Ahmed Sror
    September 8, 2012 at 9:22 am

    How To Recover Your Facebook Account When You Can No Longer Log In

  354. Ahmed Sror
    September 8, 2012 at 9:22 am

    How To Recover Your Facebook Account When You Can No Longer Log In ?? Plz Reply Me

  355. darshan
    September 8, 2012 at 6:44 am

    my facebook account is not coming it is asking to confirm a yahoo mail

  356. adekoya badejo
    September 7, 2012 at 10:18 pm

    i dont have an access to my facebook account because my phone number +2348060898225 have been blocked, and i can not get any message through ,what can i do?

  357. balqish
    September 7, 2012 at 12:39 pm

    i've tried to log in just now. but it says tht my email is incorrect, this was a bit weird cause yesterday it was all fine. please help me

  358. Donita harpster
    September 6, 2012 at 10:51 pm

    I need help my daughter passed away five weeks ago her facebook account has been disabled. I can not get it back. I dont know what to do! It was a way of me feeling a part of her was still here! I tried everything right down to being ripped off 150.00 by a scam artist. Please someone help me

    • Tina
      September 7, 2012 at 12:49 am

      Sorry to hear about your loss, Donita! This is tragic and I understand why you would like to keep the account.

      If none of the methods described above and in the comments worked, I can only recommend to try and get in touch with Facebook. Unfortunately, there is no direct way, you can only try indirectly through the Help section.

  359. madhu
    September 6, 2012 at 4:56 am


    Some one help me pls,
    i forfot my facebook password and the email password and mobile no also but i know old password so how can i get back my facebook pls help me thx

  360. Surya Dubey
    September 5, 2012 at 4:05 am

    I have prolem in facebook when i login my email id ,it give confermation code but can't know code.

  361. Benjamin o. Awoke
    September 5, 2012 at 12:23 am

    My facebook can not open since i reset one setting that sew in my memory card please help me i dont know that the setting can affect aprication an order thing in my phone so please help me

  362. Rick
    September 4, 2012 at 10:56 am

    You can always attempt to 'hack yourself' although i wouldnt call it hacking as you already own the account. All you need to do is go to a web-based site like so: that requires No downloads (do not downloads ANYTHING as to avoid viruses!!) and enter your facebook ID and it will retrieve the account info for you.

    Hope this was helpful to any of you guys!
    RIck, IT support manager

  363. redwan
    September 4, 2012 at 9:39 am

    i forgot my confirmation code now i can access my account as i knw the password but i cant use it as it is activate it i need the confirmation code.what can i do?

    • Tina
      September 5, 2012 at 10:25 pm

      What confirmation code are you referring to? Do you mean a security code? Can you not resend the code?

  364. jody
    September 3, 2012 at 3:38 pm

    this is what i am getting when i attempt the step 1 above, it does not even make it to
    step 2, any solutions?

    ""Were sorry you're having trouble recovering your email address. Unfortunately, this means we can't verify who you are or give you access to the Facebook account you're trying to log into. We may hide the information on your Facebook account if we detect that you cannot regain access to it.

    To learn more about how to access your Facebook account, please see our Login Problems Help Page""

    • Tina
      September 5, 2012 at 10:24 pm


      All I can say is that you should follow the advice. If they ask you to see their Login Problems Help Page, then that is the best thing you can do. Try all options there and if they are exhausted, then I really don't know what else to do. Unfortunately, there is no direct way to contact Facebook.

  365. sohail abbasi
    September 3, 2012 at 6:08 am

    I had my older account,I deactivated my a/c because I was no longer interested in facebook,facebook security code was activated,I lost my sim card,& now even having password of email address & my facebook a/c,why I can't find an easy way out to recover my account,they are asking for id card & all other shit,huh....there are so many fake accounts out there,they don't do anything,even if they get reported,now the real owner wanna recover his a/c,facebook says give us your complete identification,are you kidding me?I've my email account ,then what the hell is problem?

  366. karan dhanwani
    September 2, 2012 at 2:40 pm

    hello, sir my facebook account is been hacked and i am trying to regain it back but no solution is made the hacker has changed my emailid, and password so please help me to regain it back

  367. Princy Arora
    September 2, 2012 at 10:11 am

    i am trying to access my account with my new laptop. but facebook is saying that my account is temporarily locked due to verification, because they are suspicious that it is me or not. then it asked me few security questions. and i answered them correctly, but due to slow network connection it took too much time, so it is saying try later.
    its been 3 days. i could not log in.
    cant it ask me another security questions?
    or can i have another option for verification?

    please help me.....

  368. neng
    September 2, 2012 at 3:22 am

    please help me am not liking the name provided by the hacker, she changed it with supporting i.d. please give back my original name

  369. aedan
    September 2, 2012 at 1:27 am

    hi, i deactivated my account but now when im trying to re activate it all i get is it saying i need to conform my number it says it sent me a link but it hasnt and i have no idea what to do ?

  370. aedan
    September 2, 2012 at 1:27 am

    hi, i deactivated my account but now when im trying to re activate it all i get is it saying i need to conform my number it says it sent me a link but it hasnt and i have no idea what to do ?

  371. reshiel
    September 1, 2012 at 11:56 pm

    How can i back my account pls help me when i always log in it showed this message "Thank you for providing your ID Thanks for your patience as we wor

  372. johnny green
    September 1, 2012 at 6:46 pm

    my account has been disabled what can i do?

  373. john forrest seniel
    September 1, 2012 at 10:29 am

    my facebook acount was hacked what should i do?

    • MR. X
      September 1, 2012 at 11:13 am

      guys if u knw wen u open ur profile on timeline see d url closely it shows ur username wich is very usefull wen u goin to recover ur account .....................

  374. Shahinur Rahman Himel
    August 31, 2012 at 10:32 am

    pls pls pls help me. I wanna get back my accnt

  375. Shahinur Rahman Himel
    August 31, 2012 at 10:31 am

    how can i get my fb account back? Because once i have delleted all device name and now when i want to log in,it says"Sorry, we don't recognize the computer or device you're using. Please check your text messages at ***** **9858 and enter the security code below.".But the code is not sent to the given cell number. Thats why i can not log in my desired account. Pls pls pls help me.

  376. Julia Young
    August 31, 2012 at 6:46 am

    Two weeks ago, Facebook listed my account as "temporarily blocked." I uploaded and later attached an official Driver's License photo and birth date, as requested, but have heard nothing since.

    I think my offense was clicking on a "message" to me and to many of my friends about a free iPhone. I won't click on such stuff again, but I wonder now if 1) I should wait for Facebook to reinstate my account, or 2) deactivate my personal account and begin another with a different email address. Advice?

  377. tariq ali
    August 31, 2012 at 6:12 am

    plz unblocked my account i am very upset .

  378. sushovan das
    August 31, 2012 at 4:06 am

    Please complete a security check....

    Plz open my facebook ...

  379. kalleya marut
    August 30, 2012 at 6:37 am

    I have been trying Loging my Facebook id from past 5 days, but, I couldn,t get through it. They Just Show me that your Acccount has been Temporarily Locked. I even tried to reset my Facebook Password but was of no use.
    Suggest me the solutions to Unlock My Facebook Account.

  380. denglaksamana
    August 29, 2012 at 8:14 pm

    someone has broke in and using my profile to login my facebook acc...and it has been blocked now...any other ways to know who was he/she?

  381. baba
    August 29, 2012 at 2:49 pm

    what can i do, if i cant get my account back cuz the're are sending the "security code" to the numbers i have in my profile & i changed my number already?

  382. philipsonchan
    August 29, 2012 at 10:42 am

    i had a problem in my facebook account, they give me code to my old cellphone number how can i change it to my new number?"

  383. veena
    August 29, 2012 at 9:51 am

    my fb is hacked by some one and i try to open but it is block for temporary but they ask my verification i had submit my school certificate with my name and date of birth. but i need to know after giving this information my id will open na and yes hw many day it will take

  384. veena
    August 29, 2012 at 9:47 am

    my fb is hacked by some one and its block for temporary close but i had give the verification of my name date of birth and my school certificate.
    after giving this information do i get to open the same id or not

  385. fahim khatib
    August 29, 2012 at 9:12 am

    my facebook ac has been lock

  386. rosa
    August 27, 2012 at 3:34 am

    hey i tried to log into my facebook but it keep saying your account is already confirmed. what does this mean?

  387. Preeti
    August 25, 2012 at 5:14 am

    Please help my facebook account security check : identify photo of your friend

  388. bikash
    August 25, 2012 at 2:27 am

    after recovering e-mail address they are sowing """"We're sorry. The email you used to start the account recovery process is already in use. Please restart the process with a new email address. """can any one say how much long time need for this??

  389. agila
    August 23, 2012 at 3:09 pm

    When I log in to my Facebook it is showing that my email address does not belongs to any account and my primary email address in Facebook has been changed.i tried all the methods above to recover my Facebook.But it shows that the link i sent is invalid.i even cant recover my Facebook through my friends.i cannot remember the answer for my security there any other ways to recover my Facebook?

  390. donna connolly
    August 23, 2012 at 11:04 am

    my account has been hacked and i cant get into it the hacker is after changing the information so im just wondering how do i contact facebook to get theem to delete my page asap as i dont no if there sending out messages but they have blocked my husband

  391. arnaz
    August 23, 2012 at 4:04 am

    i got a prob with fb.
    i cant get into my fb page.because of photo tag verification. the photos were tagged toomuch so cant get the correct answers. Is there any other method to get back my fb.please help(send me email or comment)

  392. Nanci Kerp Brand
    August 22, 2012 at 7:35 pm

    I recently changed my password to my yahoo email and thought FB. I tried over 3 times because I didn't write down my new passwords. I need my account for my business and i'm trying to move out of state. My real estate agents number is on my email. Now no security questions can be answered. Its locked. Can you help me please? I know my answers and no one did any hacking it was my very own fault. I do not have the cell that is listed so I am stuck between a rock and a hard spot. Please assist me if you can. I can't track any of my orders for my customers, nor can I book my flight to Vegas where I am moving. Sorry, I'm so upset and understand it's in our best interest.....ugh

  393. jhohary
    August 22, 2012 at 3:59 am

    when i log in my fb account they note..

    Account Disabled
    Your account has been disabled.

    how can i abled my fb account?

  394. Stephanie Silcox
    August 21, 2012 at 8:50 pm

    This was great. Thank you. Helped out a lot.

  395. laiba
    August 21, 2012 at 5:31 pm

    Hey i need help i can not login to my facebook when i enter my email address and pssword and i page apear and says enter your cell number to get a code Uff i am tyring to get the code but didn't recieve it at all and unfortunately my facebook name is different than my government issued ids i really need that acc :/

  396. Timothy Manchester
    August 21, 2012 at 3:48 pm

    i was hacked and i reported it . i have been locked out of my facebook and i have done everything they asked of me and still locked out i need help.....

  397. vishwajit mane
    August 19, 2012 at 5:17 pm

    (YOUR ACCOUNT IS TEMPORARILY UNAVAILABLE ON MOBILE.PLEASE LOG IN FROM A COMPUTER TO REGAIN ACCESS) this is the problem am facing on my facebook account...plz do help..:(

  398. ella
    August 19, 2012 at 12:21 pm

    My facebook account has been hacked and when i try to recover it by chosing three friends it then wont let me continue as it says i am using a mobile device when i'm not! I have tried this on different computers and it still says the same. Is there anything i can do?

  399. ZiZo
    August 19, 2012 at 1:10 am

    My fb account has been hacked today and the hacker deleted my primary gmail account to access my fb account. When I tried to reset my password, I noticed that he added his email in the "Email me the link to reset password" and deleted any other choice. But at the same time, I could send a reset password to a new email address with a new password as well as locking my account, however his email is still there.
    I couldn't find the "no longer have access to these?" link either. After choosing to Send to a new email option, I only have less than 12 hours to come back to my account. So what shall I do NOW to rescue my account?

  400. july ballaran
    August 18, 2012 at 8:08 am

    my Facebook was compromised and a yahoo email address was added .. but i have a y.m..resend mms

  401. Kingsley micheal
    August 17, 2012 at 6:46 am

    My facebook password .

  402. praveen bhatt
    August 17, 2012 at 6:45 am

    my id is bloked

  403. Kingsley micheal
    August 17, 2012 at 6:44 am

    I have forgoten my password.

  404. brenda
    August 17, 2012 at 1:32 am

    how can i start using an old e-mail address again

  405. Norma McIntyre
    August 16, 2012 at 7:13 pm

    I not only cannot access my facebook account, I have also disappeared from some of my friends friend list. I can't get a new pass word because I can't remember what password I used to open the account. What do I do now?

  406. Dhane Benjamin
    August 16, 2012 at 4:24 am

    My number on file has changed and now they need to send the code to my phone . I had to use the alternative method. How do I know if they even received my photo ID upload? I've tried it a few times but clicking send does not inform me as to whether anything actually went through or not. Is there some secret way to get their attention?

    • Abdu
      August 16, 2012 at 8:05 am

      I have the same problem!!
      I couldn't find a solution!!

      • jrc
        August 22, 2012 at 7:07 pm

        i also have this problem very frustrating, facebook have sent a code to an old phone number. i have tried everything including uploading id, and even then when i click on send it doesnt send the files. pain in the fucking arse facebook!!!! i have tried reseting password, changing email address, waited the 24 hours and got the same message. there is no other option to verify the account which is a fucking joke, no security questions, no way for me to contact the facebook team as no one knows a email address.
        Enter confirmation code

        A code was sent to your following number: 447950.......

        Once you've received your confirmation code, please enter it below. This will help confirm your account ownership.

        Resend code

    • Tina
      August 18, 2012 at 6:12 pm


      Unfortunately, I don't know of a way to get Facebook's attention for sure. What seems to work is to be a pain in their a** and re-send requests or messages via their Help page. Eventually, they will get to it, but you can never be sure if and when. At least that's what I have heard a few times now. No personal experience (fortunately).

  407. Andre Raud
    August 15, 2012 at 6:58 pm

    I have a problem. When I pressed button "leave from conversation" first time it logged me out and to get back in I had to do security check that consisted a face recognition.

    Stil I was in the group conversation. Second time I pushed "leave conversation" it logged off again and I had to do mobile phone and sent password security check.

    Again I was'nt sighned out from group conversation. Third was a charm. Again I was logged out and then it said that my account is temporarily blocked for 30 days.

    No warning that I did something wrong. Now where to write and ask help. This is not fair.

    • Michelle
      August 16, 2012 at 1:56 pm

      That also happened to me yesterday and I'm unsure as to what I did wrong. After all, I was the originator of the email and I was simply trying to leave the conversation.

    • Michelle
      August 16, 2012 at 1:58 pm

      Hi, Tina. My problem isn't hacking or disabling. However, my plight is my account was DEACTIVATED a week and two days ago... Facebook logged me out and then when I logged back in, I was asked to convert to a page. But I'm an individual. I've sent my ID 7 times and each time I send it, I get a response saying I will receive an email shortly; but I have yet to get one. I manage several non-profit pages and I am the creator of our HS Reunion Group, which I cannot access now and our reunion is in one week! I also would at least like to get access to downloading my kids pictures as I have no back up. Do you have any expertise in this issue?

      • Tina
        August 17, 2012 at 8:00 am


        I'm not sure what else you can do. Really sorry! Maybe create a new Facebook account?

  408. Alexa
    August 15, 2012 at 6:24 pm

    Hello I have a problem with my account I think someone tried to hack it and now facebook temporarily blocked my account but for how long? I will be able to get it bag after .
    Please help me

    • Alexa
      August 15, 2012 at 6:27 pm

      To get it back *

    • Alexa
      August 15, 2012 at 6:28 pm

      Keep it blocked and if you know what is the process

  409. bhanu prakash
    August 15, 2012 at 4:12 pm

    plz help me mine facebook account was hacked & now i know my password but my account is been locked so plz help me plzzzzzzzz.........

  410. Meseret tsegay
    August 15, 2012 at 7:09 am

    my facebook account has been disabled

  411. freddy ghit
    August 14, 2012 at 11:03 pm

    i have changed my password and when i tried to log in it said i need to upload my ID photo like a passport but I have a different name on my profile then my passport but the same last name should I still upload a ID photo?

    • Tina
      August 15, 2012 at 7:40 am


      If it's the only way to regain access to your account, then I guess you have to. Make sure this is really Facebook you're uploading to and not a scam site.

  412. durrell
    August 14, 2012 at 10:36 pm

    I recently had my account hacked and the hacker changed my password and email to theirs, i recently went to get into it and somehow remembered the email and password but its giving me error message stating im trying to log on from unrecognized computer . What can i do to recover my account =/ ...facebook never responds to my help emails!

    • Tina
      August 15, 2012 at 7:38 am


      Try to log in from a computer that you have previously logged in from successfully.

      Did you enable secure login and is it asking you for a security code?

  413. Mohsin Rasool
    August 14, 2012 at 12:13 pm

    Hey Tina,

    My Facebook account was hacked a week ago and the hacker also changed my primary e-mail account. I never set up my secondary email address or phone number. I just locked my account by following your article.
    To regain access to my account I got option 2 and 3... unfortunately, both of them are not working.
    For option 2, when I select "No longer have access to email account", the very next page said sorry to me and give recovery urls of gmail, yahoo and hotmail websites.
    For option 3, I followed the page, but it is a dead end too.
    Am I missing something? Or it is really a dead end?

    • Tina
      August 14, 2012 at 10:07 pm


      It sure sounds like a dead-end. Check whether you can find anything else on this page: You might want to report your account. I'm afraid I don't know what else to recommend.

  414. Abdu
    August 14, 2012 at 8:10 am


    I can't login to my account because when I enter my email and password it shows to me "

    Enter confirmation code
    A code was sent to your following number: ****************

    Once you've received your confirmation code, please enter it below. This will help confirm your account ownership."

    but they send the security code to my old phone number which I have changed it 2years ago!!
    so now I can't login to my account.

    can u help me plzzzz ?

    thank u

  415. Magson Fernandes
    August 14, 2012 at 12:29 am

    I forgot my password and facebook and nol i do not hav access to my email and i hve not added mobile number.

    What to do?

  416. Muriel Elmer
    August 13, 2012 at 5:41 pm

    my primary email on facebook is I want to delete that email and use my secondary gmail address. When i go into account settings on my facebook account and click on email edit. It won't let me delete that rcn email address.
    How can I do that?

    • Tina
      August 14, 2012 at 6:35 am


      First, you need to add a second email address. Then you can make this new email address your primary. And then you can delete the rcn email address.

  417. Jorge
    August 13, 2012 at 4:24 pm

    Suspend my account.

    • Tina
      August 14, 2012 at 6:34 am

      Sorry Jorge, I'm not Facebook.

  418. Mohammad Arifin Brams
    August 12, 2012 at 11:18 pm

    Dear madam, my account is lock, to unlock my account is a code from my phone number, but the number is already not in use..Is there any other way aside from texting code to my phone number? pls help i really need help. Thanks and more power.

  419. ahmed
    August 12, 2012 at 2:43 pm

    when i upload a normal picture and i lost it within few second or minutes..but why?i dint upload any indecent picture even!!but i cant watch my picture in face book!!!might someone delete it or may be else!!that what?.........thanks.

  420. Nomi Khan
    August 12, 2012 at 10:46 am

    my account has been blocked,,
    they need me to confirm my security while and are sending a confirmation code on my previous cell number ... to which i have no access,,, how could i help it,,,
    please give me any clue

  421. alfu
    August 11, 2012 at 10:25 pm

    I have gone through the recovery process with facebook. I waited 48 hours to log back in, and when I did it the page said “We’re sorry, The email you used to start the account recovery process is already in use. Please restart the process with a new email address.” I’m very confused on what to do from here. Do you have any ideas?

  422. sharavanan sivapuram
    August 11, 2012 at 6:51 pm


  423. kashyap
    August 11, 2012 at 4:00 pm

    i can't operate my facebook friends have not got the security codes..please help me..then i recover my facebook yahoo account also blocked.plz help me.......plz......

  424. Ashley
    August 11, 2012 at 5:28 am

    I deactivated my facebook acount, and cant remember my password, and do not have axcess to my email anymore... Idk what to do because my seciurty ?s have been changed and I think my ex might have done it, plz help me!!!

  425. Courtney
    August 11, 2012 at 2:49 am

    My account was hacked, then deleted. FB does not have a spot (that I have found) where I can write them asking for help. The account reset doesn't work, because the account is gone, so it says my link is invalid

  426. aleeyu
    August 10, 2012 at 6:03 pm

    Dear Tina, Goodafternoon!!! how are you? i hope you are fine. please i am sorry to bother you!!! . please i will like to ask you that if a HP WINDOWS VISTA BASIC is changed to WINDOWS 7 ULTIMATE please can it also be changed back to its previous windows version?

  427. aliyu
    August 10, 2012 at 3:25 pm

    dear Tina, how are u? i hope u r fine. i am using login approval on my facebook account and i would like to request if my security code could be sent to my email address which is connected to my facebook account. because i have changed the mobile carrier which i used in the settings.

  428. gourav bhagat
    August 10, 2012 at 1:16 pm

    anyone change my how do my accont recoverd..

    • Tina
      August 10, 2012 at 2:00 pm


      Did you try the solutions described in the article or some of the alternative ways suggested in the comments?

      If none of the above works because your account was hacked or otherwise compromised, I recommend to report your account and hope Facebook gets back to you with a solution.

  429. mel adriam melegrito
    August 10, 2012 at 12:19 pm

    i had a problem my user name and my password was hacked.if i login saying the email that i enter is not belong in my account.what is best thing to recover my facebook accnt.

    • Tina
      August 10, 2012 at 1:47 pm


      If your account was hacked and you have tried all recovery options described above and if none of them work, then I highly recommend that you report your account and hope that someone takes notice.

      Sorry, I don't know of any other secrets. Everything I know has been mentioned in the article above or in the comments. Please read!

  430. palwasha ayub
    August 10, 2012 at 11:12 am

    plz plz help me tina actually i deleted my facebook account 4 or 3 months ago but its still there but i cant get access to it this means after i have deleted my account somebody has hacked it because when ever i open my profile and see the comments and everything this shows somebody has hacked it plzz help me i want my account back plzzzzzzzzzzzzzzzzz help me .reply soon

    • Tina
      August 10, 2012 at 1:46 pm

      Unfortunately, I don't work for Facebook and I don't know for sure of any other methods than the ones described in my article above. If you have tried all these options, all you can do is report your account and hope that someone takes notice.

      Sorry, I don't know of any other secrets. Everything I know has been mentioned in the article above or in the comments. Please read!

  431. ahmad
    August 9, 2012 at 7:19 pm

    Hello ... :)

    i have a problem in my facebook when i login it say
    For security reasons your account is temporarily locked
    If this account reflects your real name and personal information, please help us verify it.
    " continue "

    and when i press " continue "
    it gives me 5 images to my friends some of them are general and not personal , don't show faces of my friends , it's such as famous person , flag of nation
    so i can't know them

    i hope that you can help me

    and i thank you for any answer you will give it to me

  432. shiz
    August 9, 2012 at 8:19 am

    Facebook is showing that my account was logged in by another device, now it's asking to recognize my friend's photos tag? i can't recognize all bcz my friends is above 150.
    Please help

  433. Deepak Sharma
    August 9, 2012 at 5:42 am

    my registered mobile no is no longer active and facebook is sending me a security code on that no. Now what should i do to log in my account

  434. rude
    August 8, 2012 at 8:43 pm

    how can i log on to facebook using secret question? i tried what is says on the site but it gives me
    We're sorry you're having trouble recovering your email address. Unfortunately, this means we can't verify who you are or give you access to the Facebook account you're trying to log into. We may hide the information on your Facebook account if we detect that you cannot regain access to it.

  435. Lyka
    August 8, 2012 at 7:54 pm

    can some body help me please....
    this is my case:
    Please complete a security check
    Security checks help keep Facebook trustworthy and free of spam.
    Enter confirmation code
    A code was sent to your following number: 639263709061

    Once you've received your confirmation code, please enter it below. This will help confirm your account ownership.

    Resend code

    Security code:

    **but then the MAIN PROBLEM is...
    ''ive lost my phone!''

    please help me... i dont know how to fix this ive done alot of request to facebook help with my valid ID but still they keep sending me a msg. to send a valid ID!
    i really dont know what to do!!! pleasseeeee helppppp

  436. Kira Maxwell
    August 8, 2012 at 3:35 pm

    to anyone that may be able to help,

    a day before I was unable to get into my account a screen came up after i logged into my account saying someone from japan logged into my account. since then after trying to log in it says its an old password. so i click "I didnt do this" then for the most ridiculous reason it shows the next screen saying,

    "It's unlikely that your password was changed by a malicious third-party because it was most recently changed from the computer you are currently using. We recommend that you reset your password or try logging in again.

    this is really irritating me, getting my password sent to my old phone number wont help since that number is way old.... and to top this off, my email i signed up on facebook with is now yet another account I haven't gotten into since 2009

    I would like to know if there's an actual person to talk to over the phone about this, or possibly an email address to write to that wont direct me to someone else. any help is HIGHLY appreciated. thanks

  437. Paige Roberts
    August 8, 2012 at 3:23 pm

    I cannot verify my cell phone as I have a new cell phone number. I cannot access my account to change the information. Can you please help?

  438. portia van wyk
    August 8, 2012 at 10:48 am

    hi my account has been hacked,ive tried to reset the password but still says my account is temporarily unavailable and i should try to login with a computer,it has been automaticaly sending and tagging my friends a spam message saying they can check who has been stalking their profile.please help me retrieve it back i dont want to open a new account.

  439. gizem kayahan
    August 7, 2012 at 3:27 pm

    it says Sorry, your account isn't available
    Your account is temporarily unavailable on mobile. Please log in from a computer to regain access.

    • dashinn lillie
      August 8, 2012 at 7:42 am

      hey dear am really v upset for i cant log in to my facebook anymore actually my problem is that my facebook account needs A security check's code nd they r sending a code to a number but we r not recving any number im so confused....

  440. angel
    August 6, 2012 at 4:49 pm

    Hi my fb account has been disable,can I enable it and if I can' can I use the same email to open another fb account?

  441. Flazo
    August 6, 2012 at 7:40 am

    I have problem with my facebook account, when ever i try to log in it says my account is temporary unavailable an is been a long time now. What can i do? pls help me with the link

  442. Flazo
    August 6, 2012 at 7:35 am

    I have problem with my facebook account, when ever i try to log in it says my account is temporary unavailable an is been a long time now. What can i do? pls help

  443. utpal barman
    August 5, 2012 at 11:29 am

    When I try to log in it says,"No verification methods are available. Please come back later". Came back "later" and it still didn't work.:(

  444. kalim abba
    August 4, 2012 at 2:24 am

    sir mam i want to know that my facebook account would not be open even i put every thing right i mean password and user name ,
    then too my account will not be opend what is the reason tel me sir that account is most impotent for me
    thank you very much i will wait you reply

    • komal zahra
      August 4, 2012 at 8:55 am

      Recently My account has been hacked by email id and password has been i hve identify my account by user name and my friends problem is that i cant access to my password bcause when i click on password reset code ..that code was send on that id which is hackers id and the message is not received on my email id what should i do to open my account..plzzzzzzzzzzzzz tellllllllll me

  445. iqbal
    August 3, 2012 at 5:39 pm

    Login Approvals Code Issues

  446. iqbal
    August 3, 2012 at 5:17 pm

    My name is iqbal khan
    i am facing a big problem i am not open my
    Facebook account please help me please please it's very very
    urgent .
    when i open my account only show a massage.
    massage is.....

    Log in from a recognized computer

    Didn't receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
    You can also login from a recognized device to approve this login.
    Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).

    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:

    Contact our User Operations team

  447. iqbal
    August 3, 2012 at 5:13 pm

    I am not open my facebook only show a msg......

    Log in from a recognized computer

    Didn't receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
    You can also login from a recognized device to approve this login.
    Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).]

    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:

    Contact our User Operations team

  448. priya
    August 3, 2012 at 2:59 pm

    i have a facebook id which i have made earlier i.e before 1 year and i have forgot my id & password so how can i deactivate my id becoz i want to deactivate it plz help. Can i deactivate my account from new id.

  449. Sachita Budhathoki
    August 2, 2012 at 7:10 am

    dear tina, thanks a lot for your previous reply. I am here to clarify my problem again. 3 months back, after I had freshly created my account, I had got an email from facebook on my yahoo inbox which stated as:You joined Facebook on May 17, 2012, but you still haven't confirmed your account.
    To confirm, simply follow this link:
    And that's it! Once you do this, you'll have access to all of Facebook's features - commenting, photo sharing, event planning and more.
    [Important: After today, you'll be unable to log in to your Facebook account until you complete this step]. i have not understood and completed this step. After that I forgot my password.I have next facebook account that has next email and password. when I search my account through it, it shows two same accounts of mine, one made public and other not. even when i try through forgot password ? it doesnot my account but there is still my account on facebook and i can view it through my next account. through my yahoo inbox, i know that i get friend requests and messages but i cannot confirm and reply to them. I am so sad . please help. hoping to get inbox message from you on yahoo soon.

  450. Brittany
    July 31, 2012 at 5:53 pm

    My account was under my phone number. Well, Unfortunately, that number got changed & I forgot my password. Is there any possible way I can reset my password without the Phone?

  451. balraj menon
    July 31, 2012 at 4:24 pm

    I had deactivated my FB account a few days back and immediately had reactivated it. on reactivation i had changed my PW. Now iam unable to send messages or chat through my account. why is that? thanks

  452. uma ubonwann
    July 31, 2012 at 12:12 pm

    hi facebook i recently had my account hacked and they have changed all the info and security question and managed to get into my email as well and change everything in their also, can u help me pls i am using my husbands email address to contact u..pls help me

    • Tina
      July 31, 2012 at 2:39 pm


      If you cannot recover your account following the instructions above, then I recommend filing a report with Facebook.

      • faiz
        August 3, 2012 at 8:23 am

        how could i check tht who has hacked my id nd frm whr it was hacked.........plz hlp i wnt to find out the place

      • Cathy
        August 5, 2012 at 6:16 am

        Hi I need help too.
        The hacker changed my password and email address. Facebook sends the verification code via SMS which I can use. But when I trying to access the account, it needs a NEW EMAIL Ad where facebook can send the verification code (i think this is the last step). Unfortunately, I do not receive any messages or verification code from facebook. The Spam is Empty. Im a Mac user. When I tried Using XP, it says that FACEBOOK CANNOT SEND CODE TO MY EMAIL. What do i do? pls help thanks!

  453. alice aparcoma
    July 31, 2012 at 8:31 am

    hi tine my question is when i deactivated my facebook account and a week later i wanted to activate it its not opening its asking for some link they send in my mobile
    first of all i dint get any link in my mail or i dint give my phone number
    second of all I DONT HAVE A MOBILE
    its reallu wierd please help me as fast as u can pleaseee!!!
    this is what come

    Confirm Your Phone Number
    Hi alice ,
    To continue using Facebook, please click on the link we sent to . This will confirm your phone as your contact address.
    Need Help?
    Have trouble linking from your phone?
    Insert the confirmation code from the SMS instead

    i have no idea what dis means what shd i do??.

    • Tina
      July 31, 2012 at 2:39 pm


      I recommend to file a report with Facebook.

      • Prabhjot singh
        August 3, 2012 at 7:59 pm

        I forgot my security question because my account is phished due to i unable access my account please help...........

  454. Ahsan Ozafa
    July 30, 2012 at 7:02 am

    I am unable to check my account as i give log in and password after it open a page which say ..............
    Please complete a security check
    Security checks help keep Facebook trustworthy and free of spam.
    Enter confirmation code
    A code was sent to your following number: 1**********

    Once you've received your confirmation code, please enter it below. This will help confirm your account ownership.

    Resend code

    But the thing is that like a year ago I changed my phone carrier and the new carrier was not listed in FB's carrier list and of course Im not getting the confirmation code that they ask me.

    What can I do?

    • Tina
      July 31, 2012 at 2:38 pm

      Can you log into your account from a computer or phone that remembers your login? If yes, you could change your mobile number or turn off Login Approvals. If no, then you should file a report with Facebook.

      There is something else you could have done that is not possible now, though. If you have an Android device, you should install/activate Code Generator on your Android's Facebook app. This way you don't permanently rely on a supported mobile carrier as you can generate your code on the go.

  455. Balubulram
    July 29, 2012 at 7:50 pm

    Hi there, I am a gmail user before user. I created an account with the name of "Balubulram" and after few days face book asked me to select picture from my friends. But I could recognize them bcoz they keep in changing there profile pictures,. I tried 5 or 6 times but couldnt but now facebook disabled my account. can any one helpme out and tell me how to reopen or re access my this account please tell me..?

  456. rosy basnett
    July 29, 2012 at 12:33 pm

    i deactivated my fb accountlong back and now i can;t log in . i recovered myemail i.d. but can't recover my fb account. help?

    • Tina
      July 31, 2012 at 2:26 pm


      What happens when you try to recover your account? Is there an error message and what is it?

  457. Maria
    July 29, 2012 at 10:54 am

    I have gone through the process of getting 3 friend to send me codes and ended up at the new password stage, so i type in my new password and retype.. the passwods match but when i click the change password button, it just refreshes the page and doesnt save the password i have typed in. how can i just save the new password so i can use it. please help x

    • Tina
      July 31, 2012 at 2:25 pm


      Not sure whether this is an issue with Facebook or something else, but I would recommend trying another browser. If it's Facebook, then I don't know what else you could try.

  458. sophie lane
    July 28, 2012 at 6:50 pm

    I would LOVE it if you please replied to this!
    heres my problem, someone has hacked my account and changed my Email and password. I tried one of your first option, to type in my name and a friends name, but it said it couldnt find me! but I looked myself and I do still have an account! so what the heck?? please HELP cause I need that back!! please please please, I dont have a clue what to do!
    Sophie xx

  459. sudipto
    July 27, 2012 at 9:46 pm

    I can not access my registered email and in the recovery process I do not get the page asking for new email when I click on ‘no longer have access to these?’ as you mentioned in point 2. A new screen appears saying Try to get access to your email. What can I do?

  460. kymber
    July 27, 2012 at 8:40 am

    Hello, i recently activated the 'Login Approvals' on facebook, but it keeps saying that my computer