How To Recover Your Facebook Account When You Can No Longer Log In

facebook logo 300x300   How To Recover Your Facebook Account When You Can No Longer Log InHas your Facebook account been hacked or did you forget your password and can no longer access it? You are not alone! Dozens of people turn to us with similar questions every day. Unfortunately, the answer to their questions isn’t straightforward. There are a few things you can try, depending on the situation with your account.

This article summarizes your options and outlines what you can do step by step.

1. Have You Tried the Default Account Recovery Options Yet?

Whether you forgot your password or your username or whether someone managed to hack your account and changed your password, there are several ways to reclaim your account. First, you need to identify your account. For this step you can use your email address or your phone number or you provide your full name and the name of a friend. Click here to get to the recovery page shown in the screenshot below.

Identify Facebook Account   How To Recover Your Facebook Account When You Can No Longer Log In

When you successfully managed to identify your account, you will be shown the reset password page (see screenshot below). Before you proceed to reset your password, carefully check whether this really is your account and whether the email address(es) and mobile phone number(s) listed are ones you can presently access.

If all is well, check the contact methods that apply, then click the Reset Password button and a password reset code will be sent to the respective email address or mobile phone number.

Facebook Reset Password   How To Recover Your Facebook Account When You Can No Longer Log In

If you manage to regain access to your account this way and if you suspect that your account was hacked, immediately change your password and update your contact information. Be sure to remove any email addresses or phone numbers that are not your own or that you can no longer access.

2. Do You No Longer Have Access To Contact Options Or Has Your Information Been Changed?

Often, it’s not possible to recover an account using the options above. Maybe you no longer have access to the email address(es) and phone number(s) or a hacker changed this information. In that case, Facebook allows you to specify a new email address, which they will use to contact you about recovering your account.

To start this process, click the link No longer have access to these? in the bottom right on the reset password page to start the recovery process.

Facebook Enter New Email Address   How To Recover Your Facebook Account When You Can No Longer Log In

You will be given the option to answer your security question and reset your password on the spot. However, if you are able to answer your security question, there will be a 24 hour waiting period before you can access your account as an extra security precaution.

3. Do You Have Trusted Friends That Can Help You Recover Your Account?

If you can not answer your security question after following the procedure described under point 2, Facebook will let you select some trusted friends to help you recover your account. The friends you selected will receive a security code from Facebook. Once you have collected all codes from your friends, you can submit the codes to Facebook as instructed and reset your password.

You can find more information about the whole recovery process on this page in the Facebook Help Center.

4. Was Your Account Hacked & Is Sending Out Spam?

In the event that your account was hacked and is posting spam to your friends walls while you can no longer access it, you should report your Facebook account as compromised.

Facebook Report Compromised Account   How To Recover Your Facebook Account When You Can No Longer Log In

This will actually start a similar yet different process as the one outlined under point one. While you will use the same information to identify your account, in the following step you will be able to use either a current or an old Facebook password to recover your account.

This is useful in case a hacker changed your password, but may also come in handy in case you forgot your new password.

Facebook Enter Current or Old Password   How To Recover Your Facebook Account When You Can No Longer Log In

Find more security-related tips on the Account Security page in the Facebook Help Center.

Also have a look at my article 4 Things To Do Immediately When Your Facebook Account Is Hacked for more advice on what to do if your account was hacked.

5. Is None Of The Above An Option?

Maybe your situation is different from the scenarios described above and hence the suggested solutions won’t work. In that case I recommend you view the Report Abuse or Policy Violations section within the Facebook Help Center for additional options in your specific case. The page contains comprehensive information on how to report impostors or scams and advice on what to do with accounts of deceased friends or someone who posted a suicidal comment.

Finally, if you need more help, you are more than welcome to submit a question to MakeUseOf Answers and we will try our best to help you in your specific case.

Please let us know in case this article helped you recover your account! Also, if you know of additional ways to recover a Facebook account, please share them with us.

The comments were closed because the article is more than 180 days old.

If you have any questions related to what's mentioned in the article or need help with any computer issue, ask it on MakeUseOf Answers—We and our community will be more than happy to help.

433 Comments -

Elias Morales

thanks very helpfull

Uyi blaizers

I had a problem with my facebook account some time ago. When i login, it says ‘account temporarily unavailable’, And when i tried to restore the account, it became ‘account permanently unavailable’. Then i tried to create another account then it said ‘this email has been disabled’. I had to create a new email then signed up for facebook with the new email. Though i have forgoten about the account, is there any way i can retrieve it back?

Tina

Unfortunately, I don’t know of any ways than the ones described above. If you are able to identify the old account, then you should be able to recover it.

Also check the email address you set as primary for that old account for any messages from Facebook. If any information is changed, including deactivation, Facebook sends an email notification, which also contains a link to reverse the changes. Maybe this is too late now, but it’s good to know for the future.

Good luck!

soran chamchamalle

hi there i really need help some one been hacking me now i cannot sing in i try 10 different way but still no let me and i forget my hotmail password so what cana i do now did any one there to help piz

joseph boleche

hi tina please help me to regain my facebook i try to recover that by you steps but i’m too tired the facebook sent me that my password been change that time but i did not change my password and after making that again for 24 hours waiting and after checking my mail again its says your password has been change at XXXX and after i compromised my account its i open and its temporary lock please help me tine i need your answer

Joseph Boleche

meseret tsegay

my account has been disabled what can i do?

Pierce

Hello,
My Facebook was compromised and a yahoo email address was added ( I don’t have a yahoo email). When I click forgot password, then click no longer have access to these, then type in my email address under how can we reach you, then it takes me to Recover Your Account Through Friends….smooth sailing so far but then every time the next screen says “Sorry, your account is temporarily unavailable”
Any thoughts? I tried contacting FB…obviously no luck

Tina

Pierce,

I’m afraid I don’t know what else you could try. You could try asking this question on MakeUseOf Answers. Maybe someone else has a good tip.

Taylor

Hello, I am currently having the same problem. It takes me through all the proper steps but as soon as i press continue it says “Sorry, your account is temporarily unavailable.” Did you happen to figure out what the issue was/have you been able to get back into your account?

Martina

Hello,
I’m having the same problem and at the end it says ” your account is unavailable from a mobile device, try to log in from a computer”, but I’m on a computer right now (and it’s the second computer I tried)! Is there something I can do? Was the problem solved?
Oh….and when I tried to enter my account and couldn’t, I panicked and block it….so I understand it says that the account is blocked…but not why it thinks I’m log in from a phone?

Trav

would love to know the answer to this, I’ve been trying for 2 bloody months and facebook won’t resolve it, despise direct talks with them

Andy Bridgewater

did you get anywhere with this? I am in the same boat

KELSEA TUTTLE

MY PASSWORD HAS GOT CHANGED AND WAS HACKED INTO ! THE EMAIL I USE TO GET IN MY FACEBOOK IS OLD AND CANT REMEMBER THAT PASSWORD AND QUESTIONS AS WELL I NEED IT ASAP OR HELP OR SOMEONE TELL ME WHAT TO DO OR WALK ME THREW IT !! OR SOMEHOW CHANGE THREW MY NEW EMAIL KELSTUTTLE@YAHOO.COM

Tina

Can’t help you, sorry.

Tanya

How do I delete my facebook page and I forgot the email and password I used… I need help and I do not know how to get a hold of anyone who runs facebook

Tina

Tanya,

The page belongs to an account. If you forgot the email and password for that account, you can try to identify it using the options described above. Not sure what else you could try other than searching the Facebook Help pages.

Tina

Please follow the instructions above. Not much more that can be done to help you. sorry!

Lo

I have gone through the recovery process with facebook. I waited 24 hours to log back in, and when I did it the page said “We’re sorry, The email you used to start the account recovery process is already in use. Please restart the process with a new email address.” I’m very confused on what to do from here. Do you have any ideas?

Tina

That is confusing. Did you re-start the recovery process? I would wait for a few more hours, maybe another full 24 hours before trying again. Let us know how it goes!

By the way, if you search Google for that message, you will find that you are not the first one to encounter it. Apparently, many people have this issue.

HanoufM1

that is exactly what is happening to me now and my fb is temporarily unavailable. did u find a solution to this or not yet ?

HanoufM1

that is exactly what is happening to me now and account is now temporarily unavailable. its so fustrating i dnt no what to do. did u find a solution yet??

Lay614

same thing is happening to me. any solutions!?

Kris

Bump. I’ve tried this twice (waited 2 24 hr periods with 2 new email addresses I made, once the timer runs down it says that the email is already in use. Just like Lo says above. Very frustrating.. how can I contact someone directly at Facebook? Also, when I try to do a plain ol password reset, it has no options for how to receive the password reset message.. no email addresses, no phone numbers. It’s as if there is no email addresses getting saved with the account.

Demi

I’m having the same EXACT problem…its CRAZY! IT SAYS “We’re sorry. The email you used to start the account recovery process is already in use. Please restart the process with a new email address.” For a week now..idk wat to do. when i do login sometimes it lets me n its a blank screen. WTF

priyanka

i have the same problem. which new ID do they want me to log in with..

Jack Cola

Tina

If that’s all the average user needed, then MakeUseOf would indeed be useless. ;)

Steve Curt

MY facebook has been hacked and now I cant get into it. The account email has been changed and my password has been changed. I was actually online when I got the email messages alerting me that the password was being changed and the email address as well, but those emails promptly were deleted from my inbox. I have no idea how they had access to my email account and my Facebook account. Soon they began spamming shoe ads on my fb page as if I endorse them. I can`t find any way to get into my profile. This is identity theft. The only way I can see that the page is still up is when I look at it through trusted friends pages, But when friends have tried to write on the wall that it was a hacked page they were instantly deleted. I have no control over what they are saying in my name. This current facebook address has nothing to do with my original page address. They have stolen my identity and are pretending to be me. The have also accepted friends to my page who are also commenting on the spammed shoe ads.
What do I do!?!?! They have deleted any information I can access my page through. I tried all the suggested steps through the FB help center. Eventually I got to the friend recovery page. I managed to get 3 friends to have security numbers sent to them. I filled them in and got a message that the recovery process had begun. But I never heard from Facebook again and that was 3 days ago. Friends have reported the page as hacked but it is still online.
Any help would be greatly appreciated.

Tina

Steve,

This sounds like a horror scenario and I’m sorry you have to go through this! Unfortunately, the steps laid out above are the only ones I know about and you wrote yourself that you tried all of them. It is now up to Facebook to get back to you and restore access to your account. I don’t have any other recipe.

Did you try all the ways of reporting issues on these sites:
https://www.facebook.com/help/?page=203917589649396
https://www.facebook.com/help/?page=204546626249212

Maybe just try that over and over again and also have various friends report your account as hacked, until someone takes notice. That’s all I can think of.

Anuva

My profile has been hacked . And that person have changed my password and email id and using my private information and pitures . I am horrible situation here . Please help me . Please :'(

Bryan

This is the same issue I’ve been going through…..for the second time in under a month. Someone from the Philipines was scamming with the tennis shoes.

Even after setting up ultra security measures in my account they were able to hack my account again. The second time around they deleted my recognized computer, so now, even after passing the security measures to regain my account, facebook won’t let me access my account because it doesn’t recognize my computer.

Madi

I have Also Got The Same Issue I think The Facebook Has Never Help Their User s to regain control on their accounts facebook never help us now we r helpless

madhu

i forgot my email pass. and facebook pass. and phone no also but i know old pass so how can i get back my facebook

sarah

My facebook account has been hacked and login email has been changed,and I can access to my login email , can facebook help me to return back my account is there anyway to get my account back ? plz help me

Tina

Sarah,

Did you try the steps outlined in the article above?

sarah

Thank you Tina
but I do everything I could to return back my facebook account , I don’t know If there is any options to return back my account facebook by my first login email because they ( who hack my facebook account ) change my access login email ..

Tina

Sarah,

To my knowledge, the article above explains all options for retrieving your account. You don’t necessarily need to have access to a registered email address. As stated in the article, you can also retrieve your account with the help from friends. I’m afraid I can’t give you any better advice!

madi

hello Tina,
There is no way to regain control with help from friends when i tried this then this is appeared on screen “We failed to send an email to the address you selected. Please try again later. If this error continues to happen, try restarting this process with a different email address” then what we do ????????????

Tina

Sorry to hear this recovery option does not work for you, Madi. I’m afraid I’m at my wits’ end here. All I can recommend is to keep trying.

Also report to the Facebook Help Center that this restore option is not working by clicking NO in the bottom right of this page: https://www.facebook.com/help/?page=228169557197326

Jesse Dale Gimenez

how many days will the facebook account recovery process expire??….because one of the chosen 3 friends has an hacked account

Jesse Dale Gimenez

please i reaalllly need the anser…thank ouu

Tina

Jesse,

I’m really sorry, but I have no idea. I would expect it to take at least 48 hours. I hope it will go fast for you!

jesse dale

it has been a week…..and the reset code is lost due to one of my friends acc is hacked

naqibullah

hi tina ihave problam my face book acount no open problam to password ples what am i doing

Bryan

Have you ever had an issue come up where the hacker changed the recognized computer as well as email address, phone number, dob, etc… When I tried to recover my account I made it through all the security steps successfully. However, when I finished and got to the point I could access my account, Facebook didn’t recognize my computer. This is the only computer I’ve used to access my account for over three years. Just doesn’t seem right. Any suggestions? I’ve tried everything!

Tina

Bryan,

It sounds like the hacker enabled login approvals and removed your computer from the permitted device list. If that is the case, the hacker was very thorough.

I’m afraid I don’t have an idea what you could do in this situation. Sorry!

kalim abba

sbar kar sab kuch thekkkk ho jae g a lol mey dear

Z

I don’t have access to my e-mail so followed your tips, they worked untill Fb said “We failed to send an email to the address you selected. Please try again later. If this error continues to happen, try restarting this process with a different email address.” I’ve tried many different e-mails and no luck, any ideas?

Tina

Z,

Did you use an email address that was registered with Facebook before? Not sure what causes this error, but maybe Facebook will only send the confirmation to email addresses that they can associated with your account prior to you trying to recover it.

sam volo

“No longer have access to these?”
is not workin…..
i stikk cant get the acess to the alternate options wat 2 do……

Tina

Sorry Sam, I’m at my wits end here. There is no other way to recover your account, at least none that I know of.

Deedsy

Hi there, Why is my facebook account currently unavailable, but why I try to find it using someone else’s account, I’m able to see it?

Tina

Maybe it’s just unavailable for you to log into?

Muahmmad

i cant remember my secret question answer,. and my facebook account it temporary blocked how can i open it again , while i cant remember my secret answer.?

please help me . thanks

Your account has been temporarily suspended
Suspicious activity has been detected on your Facebook account and it has been temporarily suspended as a security precaution. It is likely that your account was compromised as a result of entering your password on a website designed to look like Facebook. This type of attack is known as phishing.

i changed my password three time but always after login giving same message

please help me
thanks

Tina

Muhammad,

I can’t think of any other way than the ones described above. To my knowledge, the list is comprehensive. If none of these steps work, then I’m at my wits end. Sorry!

Syahida

I wants to change my old profile picture but I forgot the email and the password. I need your help.

Tina

Well, did you try to recover your account based on the steps outlined above?

raja sumair

well! i have big problem in my fb account .. i can’t open my acc any more ; i am too upset about this ..i have alots of my memories there i can’t afford to lose my account..plz help me ! whenever i tried to open always got error about”security code” they also wrote we already sent to your number but i nver received

raja sumair

plz help me !

riri

my acc has been hack
i did all what i sepose to do
i answer my securty question
but then this came up…

Your account is temporarily locked..

No verification methods are currently available. Please come back later

No verification methods are currently available.????
how can i get my acc back????

Dylan

My account was locked up twice for no reason. I managed to get it back though.

Tina Sieber

Good for you, Dylan! How did you manage?

Dhanushka

i cannot access my accounts. please send me correct thing for access my account. i know my early password. but new password i confuse. pls help me

Tina Sieber

Dhanushka,

I’m afraid we are not Facebook and cannot send you your login data or reset your login data. You have to try and recover your account. Please follow the steps outlined above. To my knowledge, those are all recovery options that exist. Good luck!

meer

my account is hacked by someone..and changed all the information except my name..and also changed the email…i can’t acess my account..how ever i search it by my facebook name…plz help me…

Tina Sieber

Meer,

Please try the options above. I’m afraid I don’t know of any other secret tricks. Best of luck!

Lani Coleman

My account was compromised but it took me a day to figure that out. So I looked it and they said my password was old and I could do trusted friends but I can’t get to the page that will give me trusted friends. It just keeps saying page unavailable. Is there anything I can do to get my facebook back. Please help, I didn’t back up any of my pictures!!

Tina

Lani,

If your account was compromised, you should report it. Other than that, you can just try and try again.

Rajnish Singh

Dear Sir/Madam,

I want to know that why my facebook page showing blocked, if the problem regards with everybody then no problem but if it only with me, please create a solution .

Harm Regards

Rajnish

Tina

Rajnish,

I’m afraid I cannot create a solution for you. Please report the issue to Facebook and search their Help Pages for a solution. Good luck!

Sim

Hi,
I can not access my registered email and in the recovery process I do not get the page asking for new email when I click on ‘no longer have access to these?’ as you mentioned in point 2. A new screen appears saying Try to get access to your email. What can I do? Is this specific to country form where Facebook is accessed.

Tina

Sim,

I’m afraid I don’t have a good answer for you. This may be a dead-end. Have you tried the other recovery options?

neha

i deactivated my account on facebook when i activated it then account was opened but i can’t open my home page or other pages it is asking to confirm my phone no to complete the sign up process but my phone no is changed how can i get my verification code to open my profile

sadie2305

I reently deactivated my facebook account and when i tried to activate it again, it said it would send me a link through my mobile but since adding my details on facebook my number has changed so cant recieve the sms. My facebook is activate for my friends to see but i can log on! Can anyone help?

Tina

Have you tried to recover your account?

saron habte

even mine is the same but the are not sending the link to my phone, the are just saying sorry there is a temporary problem the we are facing so please anyone help me?

waqar

My, problem is unique of all. i have same password for my yahoo facebook hotmail …. hotmail i have been using for almost 10 years. i forgot my password. now i can’t use the password reset option, coz i can’t acess my email id also.i just moved to thailand so i also didn’t give any ph number for fb account.
my face book was set on (keep me loggen in) option. is there any way i can see my old password. so i can have password of every other account.

Tina

Waqar,

Was your password ever stored in your browser? Are you still using the same computer? This may be a question worth posting on MakeUseOf Answers.

HALABI HOR

Hello everybodey
(Your account has been temporarily suspended
Suspicious activity has been detected on your Facebook account and it has been temporarily suspended as a security precaution. It is likely that your account was compromised as a result of entering your password on a website designed to look like Facebook. This type of attack is known as phishing.)
this message above is shown to me when I try to open my facebook account and then
they need me to recognize my friend’s photos to confirm my identity but the problem is: I have more then 4500 friend and I can’t recognize the photo for 4500 people of my friend specially if they upload a lot of photos which are not thier photos…… please please advice
thank you
yours faithfully :HALABI HOR

Tina

I’ve had the same issue and I have far less friends, but I hardly ever look at their photos. I was lucky as I could approximately guess which photos belonged to whom.

I guess all you can do is keep trying and try to get Facebook to notice that you are trying to recover the account but struggling.

johnny

It looks like someone else may have accessed your account, so we’ve temporarily locked it to keep it safe. For your privacy, others cannot see your account while it is locked. To unlock your account, you may need to pass a security check.

Note that attempting to access someone else’s account is a violation of Facebook’s terms. It may also be illegal. If you are not ????n? Š?âz, press Cancel.

Tina

Yep, that’s an email warning Facebook may send to you. Those warnings are sent when you log in from a different device or IP address. So what’s the problem? Are you unable to pass the security check?

Md Rajib

My id was disabled for no access longer. I want to use again facebook.

trixy nicole ancheta

I had a hard time recover my account on facebook and ym what am i going to do. And always unavailable I tried to open another account but it doest work what will I do now?thank you I know this help me lot to retrieve my account.

Tina

Trixy,

All options are outlined above. I’m afraid I don’t know of any other ways to recover your account.

Debbie

I tryed to log onto facebook this moring off my cell phone. It would show my profile pic and say your username was incorrect. After a few times trying, i got on the computer and it wouldnt take my email. It said it wasnt a account. i went to the page on help were you have to put your email at it said it was invaild. then i put my name and a friends name in. it couldnt find me that way.

Abhijith

Tina,
Isn’t this recovery method a security risk. If 3 of my friends (there are many fb friends who are mere acquaintances in real life) collude, they can hack my account?? Any way to opt out of this?

Tina

Good point, Abhijith.

I don’t think there is a way you can opt out of this recovery option. I guess you just have to be careful, who your friends are. Maybe Facebook should restrict this to friends added to a special trusted group or to close friends.

riad ayce

thankzzz..u really saved me!!!

shaniceking

im trying to access my account but it keep saying secure your account

Tina

Where does it say that? How do you try to access your account? Regular login?

Nexhat

Hello,
My Facebook was compromised and person who hacked it changed the email on facebook.My facebook was connected only to one yahoo email, which also has been compromised, so I couldnt do anything te reopen my facebook through codes and everything else sent by facebook on my yahoo email. Now I reown my yahoo email with the help of yahoo customer service, but when trying to recover facebook account with my yahoo account it says that this email is not connected to any fb account.
I wrotte the current hackers email as a username puting my email for sending me information, but the verification of the user email cannot be done since he must have different name and surname on it, plus that the hacker is from Indonesia and I am from Europe

Does anyone has any suggestions, while contacting facebook through email doesnt help you at all. It is really strange how some people makes life difficult to someone else, for benefiting nothing.

Thank you

Tina

Nexhat,

Can you use trusted friends to recover the account? I cannot think of another way. Sorry!

sherryl k gremminger

I simply would like to go to the page where I use my friends security code. I have one and would merely like to use it! Where is the page for this?

Tina

Sherryl,

You should have been informed about the process via a new email you set up when you chose this way of recovering your account. If you have not received instructions, then you either didn’t set up a valid email address or these emails went into your Spam or Junk mail folder.

yosra

Please I really need your help, it has been 3 days now that I can’t access my account because the Facebook didn’t send me the security code , Please I need a solution . Thanks

Tina

Yosra,

I’m afraid I can only recommend you to follow the steps outlined above or turn to the Facebook Hep Center.

zekrom chihou Reshiram

can u help me?

Tina

If it’s a question related to recovering your Facebook account then I can only help you by pointing to the article above and the Facebook Help Center. Good luck!

marycres

helo good day i try resitng my account but stil it doesnt work i forgot my pasword how can i recover this?

Tina

See instructions in the article above. That’s all I know.

laura

Our facebook account has been locked out and it is telling us to log on using recognised devices – we use those devices but it tells us we are still locked out. It then wants us to provide photo ID. Is this a real request for recovery of the account? We recieved an email telling us the account had been accessed and the data given indicated it was our computer and phone but in a totally different location – try another state. So we followed the email link and we may have disavowed the devices. I take it this will affect our chances of recovering the facebook account? Very confusing – we have used all the relevant options apart from contacting them as I can not find a link to contact them. Can we reuse our devices once we have the account back?

Ta

Tina

Laura,

I have a hard time following your description. An email from Facebook asking you for your ID sounds like a scam. However, it is possible that Facebook sent you a notification that someone accessed your account from another, not previously registered location.

I don’t understand what you have done with the recognized devices and what those are. Is this your mobile phone or a tablet?

What happens when you try to log into Facebook on your computer? Is it then telling you to use a security code or – alternatively – a recognized device?

What browser are you using and is it the same one you have always used to log into Facebook?

Sorry, I’m at my wit’s end here. Unfortunately, there is no direct way of contacting Facebook.

Martin

Hello. My account in facebook was disable for a reasons I don’t know. =( Please help me. I really need help here T_T

Tina

Martin,

What happens when you try to log in? Is there an error message or an explanation and what does it say?

stephen

dear fb. My friend hack My facebook. can you send me a letter if you identify to unlock My friend facebook.

Tina

Sorry Stephen, don’t see how we can help you. Please report your account and/or try to retrieve it as described above. Good luck!

vipul gupta

Hi,

Actually I am facing a problem my account is hacked by some one and I am not able to log in on it because they change the verification number as well as mail. What should i do regarding this??

Tina

Vipul,

I recommend you report your account as compromised.

vipul gupta

Thanks for the reply mam but I need one more favor from your side. Will you please tell me the mail id or any other way to contact with the team of Facebook.

Tina

Vipul,

There are multiple email IDs floating around, but I have no idea whether any of them actually work. I doubt it. It seems that Facebook does not want to be reached via email. Please report your account via the site: http://www.facebook.com/hacked

Kefas didam usman

I need your to recover my personal facebook passwords or have new one

Tina

Wish I could do that, but afraid I can not. Sorry!

yassine

Hi, I have a question;
What happens if i dont confirm my phone number on facebook? Because i have reached the code limit & still havent got it yet.
I have my email confirmed, but i am wondering if they could delete it & let me use the same email.
thx

Tina

Yassine,

I’m a little confused with your question. Why did you not confirm your phone number? What code limit have you reached? What do you wonder could they delete?

Generally, if you don’t want to or cannot confirm your phone number, I would recommend removing it. Replace it with a number you can or want to confirm. Or don’t put down a number at all.

Tim Morrison

Hi,

What do you do when you let someone use your Facebook for a game, You no longer want them to access it so you change password, but they change your email to a email address they have access too and lock you out, who do i contact to regain control off my facebook account and who do i report it to to have there IP blocked and have them reoved from Facebook themselves?

Tina

Tim,

That sounds like a special case. If you cannot recover your account in any way (see options above), I would report the account as compromised: http://www.facebook.com/hacked

Good luck!

Ahmed Eraj

Since yesterday, I’m not being able to log in my facebook account. They keep giving me a page where there’s title “Secure Your Account”. Under the title, this is what it says:

“It looks like you downloaded software that is affecting your Facebook account and showing you unauthorized ads. It’s common for people to be tricked into running programs that offer features that aren’t available on Facebook, such as adding custom themes or seeing who has viewed your profile.

What is Adware?

This software will show you spammy ads that aren’t approved by Facebook. They can also introduce security vulnerabilities, slow down your computer, and clutter up your news feed with ads so that you end up missing content from your friends.

If you would rather continue using this software, you may stop this process by clicking on “Log Out” in the upper right hand corner. Note that you won’t be able to use Facebook from the computer where this software is installed.”

I don’t know what software I have that is causing this to happen. I’m sure I didn’t download anything since the past few days.

They gave me a McAfee antivirus and I downloaded it but it won’t run. I can go on facebook from other computers except my own.

Please help. Any input will be appreciated.

Thank you

adutoit

Trying my best to help out my best friend to recover her facebook account. tried all the above options yet the screen for “security question” and the screen for recover through help with friends doesnt seem to work on my laptop? She had a cellphone number and someone saw it so she removed it from her account. Accidently forgetting that she doesn’t have access to the email account associated with her fb account for years now. Now I”ve even tried to help her with her email account recovery -No luck as she doesn’t remember all her or one of her security questions. What was your first car….. anyway how do i get the pages to actually work so we can make use of all the recovery options for her fb account?

Tina

Tough question. Sounds like your friend is out of luck. Did you try to recover with Facebook friends?

Other than that, all you can try to do is keep reporting the account to Facebook until eventually they react.

Drone

My account was locked and no matter how I try to go through the options, it says it sent the confirmation code to an old phone number that is no longer in use and gives me no option to provide a different one. I’m not sure how to fix this.

Tina

Drone,

Did you try other ways of recovering your account?

Drone

No matter what I try it seems insistent on falling back on the confirmation number for the old phone number. I tried some of the other methods but it keeps re-directing me to the phone thing again.

Tina

Is this the security code that gets sent when you log in using a new device or browser? Can you try to log in with a recognized browser or device, i.e. one that you used to be able to log in?

If that isn’t an option, I would try to report the account to Facebook in multiple possible ways and ask for recovery via the Facebook Help. If you’re persistent, maybe someone will take notice and help.

michelle abson

Basically my password has been changed. when this first happened i could search my proflle and request that a new password is sent to my email address saved on my account. (i can no longer access this email). now i can not even search my profile the result that comes up says my profile can not be found,but yet all my friends on fb can still see my profile.

can nothing be done to access my account again. i have many personal photos of my daughter and really worries me that someone can access my profile

thank you

Tina

Michelle,

Did you try to recover your account with the help of your friends?

michelle abson

I didnt see this option? where can i find this ?

thanks for your reply

michelle abson

i can not use that option as the email address which is saved to my facebook account i can no longer access

Tina

Michelle,

You don’t need your old email address, you can give Facebook a new email address to use. That’s the whole point of this method. For details, see article above.

Ingrid

I did deactivate my facebook account but now wanted to activate that. I can log in but t old email adress what i did use to log in, i dont have any access to there anymore.
So i did change the email adresse there… did confirm my phonenr there, did send t new access code to new wmail adress and i still have no accsess to my albums and chat. Is in that case also that 24 hrs waiting time before ill accsess to my pics and chat? What could be the problem and how to solve it?
Thank You and Regards,
Ingrid

Tina

Ingrid,

Were you able to access your account in the meantime? I think you have to let it alone for at least 24 hours, but I’m not sure. Sorry I can’t be of more help!

Ricardo

Question… I recently began working for a company that has a Facebook page. The account wasn’t hacked, nor changed. Unfortunately, they do not know the login information since it was set up by an ex-employee who will not give us the credentials. I figured out the email he registered with, but the staff doesn’t have access to that either.

Is there a way to contact Facebook to give us control of that account? We don’t want to lose the 2k+ friends we have on there.

Do you have any advice? It’d be much appreciated. Thanks!

Tina

Ricardo,

There is no way to formally contact Facebook. I would recommend negotiating with that employee. I take it he was paid to set up the account and did it using company equipment (computer and internet) and during work hours. He has no right to withhold the login information from the company. The company could probably sue him for the login details.

It sounds like the relationship with that employee is already damaged. Nevertheless, you as neutral individual have a chance to step in now and try your luck to get the login credentials from him. Instead of threatening him, I would approach him in a friendly manner. Maybe he will be willing to share the login credentials if he realizes that his work – at least this aspect of it – is appreciated after all. Apparently the company would hate to lose the account, i.e. the work he has put into it.

Megan

Hi Tina!

Thank you for having this information available to us. I originally signed up for FB using a college email address which I can no longer access. Last summer, I deactivated the account and only have re-activated it once or twice over the course of the year.

Tonight, I decided I would like to reactivate the account, but I can’t seem to find it. I’ve tried to use an alternative email address, but I will get an error saying an email has already been sent there. I even went so far to build another email address and the email FB referred to, never came.

I have tried for hours to find a legit contact method for FB problems available from FB and have not had any luck. I am so frustrated. :) All fingers crossed hoping you can help me!

Thanks!

Tina

Megan,

I really don’t have an easy answer for you, so I can only speculate.

From your description I take it that you cannot find or identify your account using your email address or name, as described in option 1 above.

Did you have any Facebook friends with that account and could you ask them whether they can still see your account? Maybe they could confirm whether it still exists or whether it has disappeared.

Are you sure you merely deactivated the account?
Deactivated accounts typically don’t get deleted, but accounts that users want to delete are deleted after a period of time, given they are not accessed in the meantime. Accessing, i.e. re-activating an account marked for deletion cancels the delete process.

That’s all I can think of now. Good luck!

kakul sant

hey i want a help my frnd circle has my fb psswrd som1 has chnge it n my fb account is already connect with gmail dats why my gmail account’s psswrd chngd itself…i want to knw my resent psswrd…:(

Tina

Kakul,

I’m afraid all I can recommend is to try and recover your account using the options outlined above. Good luck!

jonathon bristow

i dont remember my facebook password. the email address i used to make the account has been deleted. my only friend on the account is my grandmother and she passed away in october 2011. i want to regain access to my account. what do i do. if possible give me a link to change the email to my current one because facebook wont let me.

Tina

Sorry Jonathon, I can’t do wonders. Did you try option 2 described above?

jonathon bristow

i went through the prosess of clicking “no longer have access to these” and it then said that they cant help or there was nothing i could do and they couldnt give info. but i was only trying to enter a new email. it never gave me the option to do that. is there a certain link you can give me so i can do option 2 ????? PLEASE AND THANK YOU!

jonathon bristow

No Email Access.

We’re sorry you’re having trouble recovering your email address. Unfortunately, this means we can’t verify who you are or give you access to the Facebook account you’re trying to log into. We may hide the information on your Facebook account if we detect that you cannot regain access to it.

To learn more about how to access your Facebook account, please see our Login Problems Help Page

It said that when i said i dont have access to my email……

jonathon bristow

basically its not giving me the option to enter my new email bc i dont have access to my old one??

Tina

Jonathan,

Sorry for the delayed response! I’m not sure how to get around this issue other than trying to recover your account with one of the other options described above. Did you go to the Login Problems Help Page that the message mentions?

haneef

me too having the same problem
at first i received a link and after 24hrs it said “the new email is already in fb…” so i tried with a new one it worked and i received a new link in a new gmail account and at that time it worked but now if i click in that it says”invalid link”

so i tried for the third time it gives the above problem of
“JONATHAN BRITON”

Sachita Budhathoki

The problem is, I know my email address on facebook and security code too. But I forgot my password.So I can’t access my account.Even the facebook does not show my account when I type my Email address through my friend’s facebook[in search] box. how can I access my account in these conditions? please help…..

Tina

Sachita,

If you cannot find and identify your account, I’m afraid you cannot recover it. If you really use the right information to search it (email address or name), then it might have been deleted in the meantime.

MELBA

i c my facebook acct i kno my email just cant remember my passcode to get in facebook now they sent it to anothee email

Parveez Dar

what is the problem there that i am not able to log it my account

Tina

Parveez,

I don’t know. What is the error message? Was your password changed or is your email address not recognized anymore?

Raja Sohail

Hi My facebook id is blocked facebook team send me conform pasword on my phon number but i my phon number is permently block plz any body help me

Tina

Rja,

As with everyone above, all I can recommend you is to try all the options described in the article above. You can still try to recover the account with your friends help.

Raja

Thanks my friend

ahtisham shafi

hi everyone please help me please tell me how skip the security question option its saying in which state does your mother born but i don’t know what was it so please help me please……………………….. i love that a/c so please tell me how to skip security question ?

Tina

Ahtisham,

Can you not find out the answer to the question? You must have set it when you set up your Facebook account. Does it provide any other options to prove that you are yourself, such as ‘forgot answer to security question’?

emmah pinkz eightzeroseven

i want my facebook… back..!! someone know my password and she changed…
help me.!!

Tina

Emmah,

Did you try all of the options outlined above? Maybe you can recover access to your account.

Van Webster

I’m lost in a death spiral of email addresses and passwords. I no longer have access to my original account email address. I have tried resetting the password using the two other email address I have access to. I follow all the steps as defined above and continue to get the same error message.

“We’re sorry. The email you used to start the account recovery process is already in use. Please restart the process with a new email address.”

What will it take to break through this barrier?

Please let me know.

Thank you

Van Webster

Tina

Wish I had an answer, Van. Did you try a completely new email address, one that was never associated with your Facebook account in any way? Can’t think of anything else to recommend. Sorry!

reda houjri

this is my fb

johnny

Note that attempting to access someone else’s account is a violation of Facebook’s terms. It may also be illegal. If you are not ????n? Š?âz, press Cancel.

tanmay

My account is frinds photo security

lydia

Hi, I recently tried to log into my facebook however someone has changed my password etc. I still have access to my email but facebook sends a activation type code to my old phone number which I have lost. I reported the loss to facebook however nothing has happened. I’ve managed to change my password but am unable to get past the code as I don’t have the number. Help?????

Tina

Lydia,

Did you try to log into Facebook using a browser or computer where your old login information is stored? Not sure whether this still is the case after you reset your password, but otherwise the code is only asked if you try to log in from a new location.

Can you maybe update the phone number using your email address and login?

Are there any links you can follow on the page where you are asked to enter the security code?

Did you try to query Facebook Help for a solution?

Sorry that I cannot offer a definite solution.

adnan

I have got 3 kodes from my friends but there is no message on my new email..

dammy

FACEBOOK DISAPPOINT , WE HAVE A PROFILE OF OUR OFFICE ON FACBOOK WHICH ALL OUR STUDENTS CLIENTS AND FRIEND ARE THERE WE HAVE ALMOST 3000 PEOPLE THERE NOW , FACEBOOK JUST COME UP WITH ONE INFORMATION THAT CHANGE YOUR PROFILE TO PAGE BECAUSE YOU ARE USING PROFILE AS A PAGE SO CONVERT, I CANT EVEN LOG IN WHEN I LOG IN I SAW THIS INSTRUCTION , THEN I CLICK ON THE INSTRUCTIONS NOW IT TOOK ME TO DOWNLOAD ALL YOUR PROFILES AND DETAILS AUTOMATICALLY IT WILL GO TO YOUR FACEBOOK EMAIL THAT YOU USE TO REGISTER I CLICK IN THREE HRS I GOT ALL FILES LIKE OUR PICTURES ETC.. AND I WANT TO LOG IN AGAIN ONLY WHAT I SEE IS OUR ADVERTISING C PANEL PAGE ON FACEBOOK TILL NOW IS NOT WORKING WE ARE LOOSING ALL FRIENDS , WE CANT COMMUNICATE AGAIN VERY SAD. CAN SOMEBODY HELP ME

Rebecca

I am unable to log in. Facebook asks me to identify photos of my friends which i can’t identify. How can i log in now?

Tina

Rebecca,

Why were you asked to identify photos of friends? Did you log in from a new computer? Does Facebook offer any other options? Check for links from the page that asks you to identify the photos.

B.Madhivanan

Dear Tina,

I kindly request you to pls help me, My friend and relatives are there in my account..when i log in it displays like this
**Your account is temporarily locked.
It looks like someone else may have accessed your account, so we’ve temporarily locked it to keep it safe. For your privacy, others cannot see your account while it is locked. To unlock your account, you may need to pass a security check.
Note that attempting to access someone else’s account is a violation of Facebook’s terms. It may also be illegal. If you are not Happy Maddy, press Cancel.**
i went to pass the security check it asked my driving license or any government issued id..
i uploaded my driver license..
so pls guide me to recover my account

Tina

All I can recommend you is to follow Facebook’s instructions. Although I have never heard that they require people to upload documents to prove their identity. Had you failed to identify and recover your account before? If not, are you sure you actually went to Facebook.com?

Mansoor Haider Turk

Hi Tina.
Please help me.
Becoz i m log in to my fb but security check ask security code and he send on my cell. But i m not receive text. I also send ,fb, to 32665 a text but and receive code. Then i enter the code fb says code is incurect or expair. Check your in box. I tried sevral taim but he send same code. Last 10 days i m til face this problam. Please help me . No other option will be given to check the security. Fb notification stil receiv on my email add and my mobail. But code ? ? I m from PAKISTAN

Tina

Mansoor, I’m sorry, but I don’t know of any other solution.

Sunny

Hi
Around 12 days ago my facebook account was suspended.
First they asked my ID and I did send them and they wrote me back :

Form Submitted
Thanks for providing this information. You should receive an email from us soon. In the meantime, we appreciate your patience.

Now ever since that is what they write when I’m trying to enter my account,
It has been 12 days already !! my acoount and my name is all REAL !!
do you know how long should it takes ? I’ve tried to do it again few days ago and sent them a letter back to the email that i received from them but still nothing… any solutions..?? I miss my facebook…

zabor ali

i had a problem with facebook account same time confirmation code

khan

my facebook account has been locked… i cant see my acount… it always show me this mesage ((((No verification methods are currently available. Please come back later)))….
how can i get my acount… plz frnd ask mee…

sunali

my account is temperory blocked… when i try to log in fb ask me to enter code but i didnt recived any code in my mobile… i clicked on resend option but nothing happened… i m the real owner of the id how can i proof this to fb… is their any other way to proof them that i m the real owner or can they identify my account another way

Mansoor Haider Turk

Tina madam you facebook expirt . Please send any link wher i recover my acct .

Om Malhan

Hello,
My Little Brother Has A Problem In His Facebook Account, His facebook account is hacked. The Hacker Has Changed The Password Of The Fb account as well as E-mail account. But he has his mobile number registered. We Also know the answer to the security question of that account, But While in the recovery process, When we Send Codes to Mobile phone as well as email. We dont get the code on mobile. we have waited over 48+ hours! Neither can we see the option to answer the security question.
I would love to get your help in this issue.

Tina

Om,

I would really love to help, but unfortunately I’m just a user like you are. I don’t have any inside knowledge. All I know is what I have been able to test and what Facebook makes available in information. Fortunately, I have not had this issue, so I don’t know a solution. Sorry!

kymber

Hello, i recently activated the ‘Login Approvals’ on facebook, but it keeps saying that my computer and phone aarent recognized.. and i have not linked my phone number on facebook, is there a way i can get it to recognize it on my computer through email?
thanks.

Tina

Kymber,

How could you activate Login Approvals without a mobile phone number? It should not be possible.

Instead of using your mobile phone, you can use an Android app called Code Generator to create codes for you. Not sure you can set it up without access to security codes, though.

Really don’t know what you can do now. Are there any links that allow you to signal that you no longer have access to the mobile phone number you used to activate Login Approvals?

If you recently activated it, you may be able to log in without using it.

Also, if you can find a browser/computer that still recognizes you, i.e. one you previously used to login and remember you being logged in, you don’t need a security code. If you emptied your cache and cookies, however, or if the browser is set to delete them whenever you close it, then you’re out of luck. Probably that’s what happened.

sudipto

Hi,
I can not access my registered email and in the recovery process I do not get the page asking for new email when I click on ‘no longer have access to these?’ as you mentioned in point 2. A new screen appears saying Try to get access to your email. What can I do?

sophie lane

I would LOVE it if you please replied to this!
heres my problem, someone has hacked my account and changed my Email and password. I tried one of your first option, to type in my name and a friends name, but it said it couldnt find me! but I looked myself and I do still have an account! so what the heck?? please HELP cause I need that back!! please please please, I dont have a clue what to do!
Sophie xx

Maria

I have gone through the process of getting 3 friend to send me codes and ended up at the new password stage, so i type in my new password and retype.. the passwods match but when i click the change password button, it just refreshes the page and doesnt save the password i have typed in. how can i just save the new password so i can use it. please help x

Tina

Maria,

Not sure whether this is an issue with Facebook or something else, but I would recommend trying another browser. If it’s Facebook, then I don’t know what else you could try.

rosy basnett

i deactivated my fb accountlong back and now i can;t log in . i recovered myemail i.d. but can’t recover my fb account. help?

Tina

Rosy,

What happens when you try to recover your account? Is there an error message and what is it?

Balubulram

Hi there, I am a gmail user before user. I created an account with the name of “Balubulram” and after few days face book asked me to select picture from my friends. But I could recognize them bcoz they keep in changing there profile pictures,. I tried 5 or 6 times but couldnt but now facebook disabled my account. can any one helpme out and tell me how to reopen or re access my this account please tell me..?

Ahsan Ozafa

I am unable to check my account as i give log in and password after it open a page which say …………..
Please complete a security check
Security checks help keep Facebook trustworthy and free of spam.
Enter confirmation code
A code was sent to your following number: 1**********

Once you’ve received your confirmation code, please enter it below. This will help confirm your account ownership.

Resend code

But the thing is that like a year ago I changed my phone carrier and the new carrier was not listed in FB’s carrier list and of course Im not getting the confirmation code that they ask me.

What can I do?

Tina

Can you log into your account from a computer or phone that remembers your login? If yes, you could change your mobile number or turn off Login Approvals. If no, then you should file a report with Facebook.

There is something else you could have done that is not possible now, though. If you have an Android device, you should install/activate Code Generator on your Android’s Facebook app. This way you don’t permanently rely on a supported mobile carrier as you can generate your code on the go.

alice aparcoma

hi tine my question is when i deactivated my facebook account and a week later i wanted to activate it its not opening its asking for some link they send in my mobile
first of all i dint get any link in my mail or i dint give my phone number
second of all I DONT HAVE A MOBILE
its reallu wierd please help me as fast as u can pleaseee!!!
this is what come

Confirm Your Phone Number
Hi alice ,
To continue using Facebook, please click on the link we sent to . This will confirm your phone as your contact address.
Need Help?
Have trouble linking from your phone?
Insert the confirmation code from the SMS instead

i have no idea what dis means what shd i do??.

Prabhjot singh

I forgot my security question because my account is phished due to i unable access my account please help………..

uma ubonwann

hi facebook i recently had my account hacked and they have changed all the info and security question and managed to get into my email as well and change everything in their also, can u help me pls i am using my husbands email address to contact u..pls help me

faiz

how could i check tht who has hacked my id nd frm whr it was hacked………plz hlp i wnt to find out the place

Cathy

Hi I need help too.
The hacker changed my password and email address. Facebook sends the verification code via SMS which I can use. But when I trying to access the account, it needs a NEW EMAIL Ad where facebook can send the verification code (i think this is the last step). Unfortunately, I do not receive any messages or verification code from facebook. The Spam is Empty. Im a Mac user. When I tried Using XP, it says that FACEBOOK CANNOT SEND CODE TO MY EMAIL. What do i do? pls help thanks!

balraj menon

I had deactivated my FB account a few days back and immediately had reactivated it. on reactivation i had changed my PW. Now iam unable to send messages or chat through my account. why is that? thanks

Brittany

My account was under my phone number. Well, Unfortunately, that number got changed & I forgot my password. Is there any possible way I can reset my password without the Phone?
Help!

Sachita Budhathoki

dear tina, thanks a lot for your previous reply. I am here to clarify my problem again. 3 months back, after I had freshly created my account, I had got an email from facebook on my yahoo inbox which stated as:You joined Facebook on May 17, 2012, but you still haven’t confirmed your account.
To confirm, simply follow this link:
http://www.facebook.com/n/?confirmemail.php&e=sachita_budhathoki%40yahoo.com&c=622266&mid=6277e2fG5af3f7d78df6G0G58&code=622266&n_m=sachita_budhathoki%40yahoo.com
And that’s it! Once you do this, you’ll have access to all of Facebook’s features – commenting, photo sharing, event planning and more.
[Important: After today, you’ll be unable to log in to your Facebook account until you complete this step]. i have not understood and completed this step. After that I forgot my password.I have next facebook account that has next email and password. when I search my account through it, it shows two same accounts of mine, one made public and other not. even when i try through forgot password ? it doesnot my account but there is still my account on facebook and i can view it through my next account. through my yahoo inbox, i know that i get friend requests and messages but i cannot confirm and reply to them. I am so sad . please help. hoping to get inbox message from you on yahoo soon.

priya

i have a facebook id which i have made earlier i.e before 1 year and i have forgot my id & password so how can i deactivate my id becoz i want to deactivate it plz help. Can i deactivate my account from new id.

iqbal

I am not open my facebook only show a msg……

Log in from a recognized computer

Didn’t receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
You can also login from a recognized device to approve this login.
Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).]

You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
Other options:

Contact our User Operations team

iqbal

My name is iqbal khan
i am facing a big problem i am not open my
Facebook account please help me please please it’s very very
urgent .
when i open my account only show a massage.
massage is…..

Log in from a recognized computer

Didn’t receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
You can also login from a recognized device to approve this login.
Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).

You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
Other options:

Contact our User Operations team

iqbal

Login Approvals Code Issues

kalim abba

sir mam i want to know that my facebook account would not be open even i put every thing right i mean password and user name ,
then too my account will not be opend what is the reason tel me sir that account is most impotent for me
thank you very much i will wait you reply

komal zahra

Recently My account has been hacked by someone..my email id and password has been changed..bt i hve identify my account by user name and my friends name..bt problem is that i cant access to my password bcause when i click on password reset code ..that code was send on that id which is hackers id and the message is not received on my email id account….now what should i do to open my account..plzzzzzzzzzzzzz tellllllllll me

utpal barman

When I try to log in it says,”No verification methods are available. Please come back later”. Came back “later” and it still didn’t work.:(

Flazo

I have problem with my facebook account, when ever i try to log in it says my account is temporary unavailable an is been a long time now. What can i do? pls help

Flazo

I have problem with my facebook account, when ever i try to log in it says my account is temporary unavailable an is been a long time now. What can i do? pls help me with the link

angel

Hi my fb account has been disable,can I enable it and if I can’t.how can I use the same email to open another fb account?

gizem kayahan

it says Sorry, your account isn’t available
Your account is temporarily unavailable on mobile. Please log in from a computer to regain access.
Please HELP ? REALLY NEED TH?S HELP PLEASE PLEASE

dashinn lillie

hey dear am really v upset for i cant log in to my facebook anymore actually my problem is that my facebook account needs A security check’s code nd they r sending a code to a number but we r not recving any number im so confused….

portia van wyk

hi my account has been hacked,ive tried to reset the password but still says my account is temporarily unavailable and i should try to login with a computer,it has been automaticaly sending and tagging my friends a spam message saying they can check who has been stalking their profile.please help me retrieve it back i dont want to open a new account.

Paige Roberts

I cannot verify my cell phone as I have a new cell phone number. I cannot access my account to change the information. Can you please help?

Kira Maxwell

to anyone that may be able to help,

a day before I was unable to get into my account a screen came up after i logged into my account saying someone from japan logged into my account. since then after trying to log in it says its an old password. so i click “I didnt do this” then for the most ridiculous reason it shows the next screen saying,

“It’s unlikely that your password was changed by a malicious third-party because it was most recently changed from the computer you are currently using. We recommend that you reset your password or try logging in again.

this is really irritating me, getting my password sent to my old phone number wont help since that number is way old…. and to top this off, my email i signed up on facebook with is now yet another account I haven’t gotten into since 2009

I would like to know if there’s an actual person to talk to over the phone about this, or possibly an email address to write to that wont direct me to someone else. any help is HIGHLY appreciated. thanks

Lyka

can some body help me please….
this is my case:
https://www.facebook.com/checkpoint/?next=https%3A%2F%2Fwww.facebook.com%2Flogin%2Freauth.php%3Fnext%3Dhttps%253A%252F%252Fwww.facebook.com%252Fcheckpoint%252Fcheckpointme%253Ff%253D113194692112762%2526r%253Dweb_hacked
Please complete a security check
Security checks help keep Facebook trustworthy and free of spam.
Enter confirmation code
A code was sent to your following number: 639263709061

Once you’ve received your confirmation code, please enter it below. This will help confirm your account ownership.

Resend code

Security code:

**but then the MAIN PROBLEM is…
”ive lost my phone!”

please help me… i dont know how to fix this ive done alot of request to facebook help with my valid ID but still they keep sending me a msg. to send a valid ID!
i really dont know what to do!!! pleasseeeee helppppp

rude

how can i log on to facebook using secret question? i tried what is says on the site but it gives me
We’re sorry you’re having trouble recovering your email address. Unfortunately, this means we can’t verify who you are or give you access to the Facebook account you’re trying to log into. We may hide the information on your Facebook account if we detect that you cannot regain access to it.

Deepak Sharma

my registered mobile no is no longer active and facebook is sending me a security code on that no. Now what should i do to log in my account

shiz

Facebook is showing that my account was logged in by another device, now it’s asking to recognize my friend’s photos tag? i can’t recognize all bcz my friends is above 150.
Please help

ahmad

Hello … :)

i have a problem in my facebook when i login it say
For security reasons your account is temporarily locked
If this account reflects your real name and personal information, please help us verify it.
” continue ”

and when i press ” continue ”
it gives me 5 images to my friends some of them are general and not personal , don’t show faces of my friends , it’s such as famous person , flag of nation
so i can’t know them

i hope that you can help me

and i thank you for any answer you will give it to me

palwasha ayub

plz plz help me tina actually i deleted my facebook account 4 or 3 months ago but its still there but i cant get access to it this means after i have deleted my account somebody has hacked it because when ever i open my profile and see the comments and everything this shows somebody has hacked it plzz help me i want my account back plzzzzzzzzzzzzzzzzz help me .reply soon

Tina

Unfortunately, I don’t work for Facebook and I don’t know for sure of any other methods than the ones described in my article above. If you have tried all these options, all you can do is report your account and hope that someone takes notice.

Sorry, I don’t know of any other secrets. Everything I know has been mentioned in the article above or in the comments. Please read!

mel adriam melegrito

i had a problem my user name and my password was hacked.if i login saying the email that i enter is not belong in my account.what is best thing to recover my facebook accnt.

Tina

Mel,

If your account was hacked and you have tried all recovery options described above and if none of them work, then I highly recommend that you report your account and hope that someone takes notice.

Sorry, I don’t know of any other secrets. Everything I know has been mentioned in the article above or in the comments. Please read!

gourav bhagat

anyone change my password.so how do my accont recoverd..

Tina

Gourav,

Did you try the solutions described in the article or some of the alternative ways suggested in the comments?

If none of the above works because your account was hacked or otherwise compromised, I recommend to report your account and hope Facebook gets back to you with a solution.

aliyu

dear Tina, how are u? i hope u r fine. i am using login approval on my facebook account and i would like to request if my security code could be sent to my email address which is connected to my facebook account. because i have changed the mobile carrier which i used in the settings.

aleeyu

Dear Tina, Goodafternoon!!! how are you? i hope you are fine. please i am sorry to bother you!!! . please i will like to ask you that if a HP WINDOWS VISTA BASIC is changed to WINDOWS 7 ULTIMATE please can it also be changed back to its previous windows version?

Courtney

My account was hacked, then deleted. FB does not have a spot (that I have found) where I can write them asking for help. The account reset doesn’t work, because the account is gone, so it says my link is invalid

Ashley

I deactivated my facebook acount, and cant remember my password, and do not have axcess to my email anymore… Idk what to do because my seciurty ?s have been changed and I think my ex might have done it, plz help me!!!

kashyap

i can’t operate my facebook account.my friends have not got the security codes..please help me..then i recover my facebook account…my yahoo account also blocked.plz help me…….plz……

sharavanan sivapuram

AUTOMATIC LOGIN

alfu

I have gone through the recovery process with facebook. I waited 48 hours to log back in, and when I did it the page said “We’re sorry, The email you used to start the account recovery process is already in use. Please restart the process with a new email address.” I’m very confused on what to do from here. Do you have any ideas?

Nomi Khan

my account has been blocked,,
they need me to confirm my security while and are sending a confirmation code on my previous cell number … to which i have no access,,, how could i help it,,,
please give me any clue

ahmed

when i upload a normal picture and i lost it within few second or minutes..but why?i dint upload any indecent picture even!!but i cant watch my picture in face book!!!might someone delete it or may be else!!that what?………thanks.

Mohammad Arifin Brams

Dear madam, my account is lock, to unlock my account is a code from my phone number, but the number is already not in use..Is there any other way aside from texting code to my phone number? pls help i really need help. Thanks and more power.

Jorge

Suspend my account.

Tina

Sorry Jorge, I’m not Facebook.

Muriel Elmer

my primary email on facebook is xxxx@rcn.com. I want to delete that email and use my secondary gmail address. When i go into account settings on my facebook account and click on email edit. It won’t let me delete that rcn email address.
How can I do that?
Muriel

Tina

Muriel,

First, you need to add a second email address. Then you can make this new email address your primary. And then you can delete the rcn email address.

Magson Fernandes

I forgot my password and facebook and nol i do not hav access to my email and i hve not added mobile number.

What to do?

Abdu

Hello,

I can’t login to my account because when I enter my email and password it shows to me ”

Enter confirmation code
A code was sent to your following number: ****************

Once you’ve received your confirmation code, please enter it below. This will help confirm your account ownership.”

but they send the security code to my old phone number which I have changed it 2years ago!!
so now I can’t login to my account.

can u help me plzzzz ?

thank u

Mohsin Rasool

Hey Tina,

My Facebook account was hacked a week ago and the hacker also changed my primary e-mail account. I never set up my secondary email address or phone number. I just locked my account by following your article.
To regain access to my account I got option 2 and 3… unfortunately, both of them are not working.
For option 2, when I select “No longer have access to email account”, the very next page said sorry to me and give recovery urls of gmail, yahoo and hotmail websites.
For option 3, I followed the page, but it is a dead end too.
Am I missing something? Or it is really a dead end?

Tina

Mohsin,

It sure sounds like a dead-end. Check whether you can find anything else on this page: http://www.facebook.com/report/ You might want to report your account. I’m afraid I don’t know what else to recommend.

durrell

I recently had my account hacked and the hacker changed my password and email to theirs, i recently went to get into it and somehow remembered the email and password but its giving me error message stating im trying to log on from unrecognized computer . What can i do to recover my account =/ …facebook never responds to my help emails!

Tina

Durrell,

Try to log in from a computer that you have previously logged in from successfully.

Did you enable secure login and is it asking you for a security code?

freddy ghit

i have changed my password and when i tried to log in it said i need to upload my ID photo like a passport but I have a different name on my profile then my passport but the same last name should I still upload a ID photo?

Tina

Freddy,

If it’s the only way to regain access to your account, then I guess you have to. Make sure this is really Facebook you’re uploading to and not a scam site.

Meseret tsegay

my facebook account has been disabled

bhanu prakash

plz help me mine facebook account was hacked & now i know my password but my account is been locked so plz help me plzzzzzzzz………

Alexa

Hello I have a problem with my account I think someone tried to hack it and now facebook temporarily blocked my account but for how long? I will be able to get it bag after .
Please help me

Alexa

To get it back *

Alexa

Keep it blocked and if you know what is the process

Andre Raud

I have a problem. When I pressed button “leave from conversation” first time it logged me out and to get back in I had to do security check that consisted a face recognition.

Stil I was in the group conversation. Second time I pushed “leave conversation” it logged off again and I had to do mobile phone and sent password security check.

Again I was’nt sighned out from group conversation. Third was a charm. Again I was logged out and then it said that my account is temporarily blocked for 30 days.

No warning that I did something wrong. Now where to write and ask help. This is not fair.

Michelle

That also happened to me yesterday and I’m unsure as to what I did wrong. After all, I was the originator of the email and I was simply trying to leave the conversation.

Michelle

Hi, Tina. My problem isn’t hacking or disabling. However, my plight is my account was DEACTIVATED a week and two days ago… Facebook logged me out and then when I logged back in, I was asked to convert to a page. But I’m an individual. I’ve sent my ID 7 times and each time I send it, I get a response saying I will receive an email shortly; but I have yet to get one. I manage several non-profit pages and I am the creator of our HS Reunion Group, which I cannot access now and our reunion is in one week! I also would at least like to get access to downloading my kids pictures as I have no back up. Do you have any expertise in this issue?

Tina

Michelle,

I’m not sure what else you can do. Really sorry! Maybe create a new Facebook account?

Dhane Benjamin

My number on file has changed and now they need to send the code to my phone . I had to use the alternative method. How do I know if they even received my photo ID upload? I’ve tried it a few times but clicking send does not inform me as to whether anything actually went through or not. Is there some secret way to get their attention?

Abdu

I have the same problem!!
I couldn’t find a solution!!

jrc

i also have this problem very frustrating, facebook have sent a code to an old phone number. i have tried everything including uploading id, and even then when i click on send it doesnt send the files. pain in the fucking arse facebook!!!! i have tried reseting password, changing email address, waited the 24 hours and got the same message. there is no other option to verify the account which is a fucking joke, no security questions, no way for me to contact the facebook team as no one knows a email address.
Enter confirmation code

A code was sent to your following number: 447950…….

Once you’ve received your confirmation code, please enter it below. This will help confirm your account ownership.

Resend code

Tina

Dhane,

Unfortunately, I don’t know of a way to get Facebook’s attention for sure. What seems to work is to be a pain in their a** and re-send requests or messages via their Help page. Eventually, they will get to it, but you can never be sure if and when. At least that’s what I have heard a few times now. No personal experience (fortunately).

Norma McIntyre

I not only cannot access my facebook account, I have also disappeared from some of my friends friend list. I can’t get a new pass word because I can’t remember what password I used to open the account. What do I do now?

brenda

how can i start using an old e-mail address again

Kingsley micheal

I have forgoten my password.

praveen bhatt

my id is bloked

Kingsley micheal

My facebook password .

july ballaran

my Facebook was compromised and a yahoo email address was added .. but i have a y.m..resend mms

ZiZo

My fb account has been hacked today and the hacker deleted my primary gmail account to access my fb account. When I tried to reset my password, I noticed that he added his email in the “Email me the link to reset password” and deleted any other choice. But at the same time, I could send a reset password to a new email address with a new password as well as locking my account, however his email is still there.
I couldn’t find the “no longer have access to these?” link either. After choosing to Send to a new email option, I only have less than 12 hours to come back to my account. So what shall I do NOW to rescue my account?

ella

My facebook account has been hacked and when i try to recover it by chosing three friends it then wont let me continue as it says i am using a mobile device when i’m not! I have tried this on different computers and it still says the same. Is there anything i can do?

vishwajit mane

(YOUR ACCOUNT IS TEMPORARILY UNAVAILABLE ON MOBILE.PLEASE LOG IN FROM A COMPUTER TO REGAIN ACCESS) this is the problem am facing on my facebook account…plz do help..:(

Timothy Manchester

i was hacked and i reported it . i have been locked out of my facebook and i have done everything they asked of me and still locked out i need help…..

laiba

Hey i need help i can not login to my facebook when i enter my email address and pssword and i page apear and says enter your cell number to get a code Uff i am tyring to get the code but didn’t recieve it at all and unfortunately my facebook name is different than my government issued ids i really need that acc :/

Stephanie Silcox

This was great. Thank you. Helped out a lot.

jhohary

HI
when i log in my fb account they note..

Account Disabled
Your account has been disabled.

how can i abled my fb account?

Nanci Kerp Brand

I recently changed my password to my yahoo email and thought FB. I tried over 3 times because I didn’t write down my new passwords. I need my account for my business and i’m trying to move out of state. My real estate agents number is on my email. Now no security questions can be answered. Its locked. Can you help me please? I know my answers and no one did any hacking it was my very own fault. I do not have the cell that is listed so I am stuck between a rock and a hard spot. Please assist me if you can. I can’t track any of my orders for my customers, nor can I book my flight to Vegas where I am moving. Sorry, I’m so upset and understand it’s in our best interest…..ugh

arnaz

hi,
i got a prob with fb.
i cant get into my fb page.because of photo tag verification. the photos were tagged toomuch so cant get the correct answers. Is there any other method to get back my fb.please help(send me email or comment)

donna connolly

my account has been hacked and i cant get into it the hacker is after changing the information so im just wondering how do i contact facebook to get theem to delete my page asap as i dont no if there sending out messages but they have blocked my husband

agila

When I log in to my Facebook it is showing that my email address does not belongs to any account and my primary email address in Facebook has been changed.i tried all the methods above to recover my Facebook.But it shows that the link i sent is invalid.i even cant recover my Facebook through my friends.i cannot remember the answer for my security question.is there any other ways to recover my Facebook?

bikash

sir,,
after recovering e-mail address they are sowing “”””We’re sorry. The email you used to start the account recovery process is already in use. Please restart the process with a new email address. “””can any one say how much long time need for this??

Preeti

Please help my facebook account security check : identify photo of your friend

rosa

hey i tried to log into my facebook but it keep saying your account is already confirmed. what does this mean?

fahim khatib

my facebook ac has been lock

veena

Hi
my fb is hacked by some one and its block for temporary close but i had give the verification of my name date of birth and my school certificate.
after giving this information do i get to open the same id or not

veena

my fb is hacked by some one and i try to open but it is block for temporary but they ask my verification i had submit my school certificate with my name and date of birth. but i need to know after giving this information my id will open na and yes hw many day it will take

philipsonchan

i had a problem in my facebook account, they give me code to my old cellphone number how can i change it to my new number?”

baba

what can i do, if i cant get my account back cuz the’re are sending the “security code” to the numbers i have in my profile & i changed my number already?

denglaksamana

someone has broke in and using my profile to login my facebook acc…and it has been blocked now…any other ways to know who was he/she?

kalleya marut

I have been trying Loging my Facebook id from past 5 days, but, I couldn,t get through it. They Just Show me that your Acccount has been Temporarily Locked. I even tried to reset my Facebook Password but was of no use.
Suggest me the solutions to Unlock My Facebook Account.
PLEASE HELP ME TO ACCESS MY ACCOUNT.

sushovan das

Please complete a security check….

Plz open my facebook …

tariq ali

plz unblocked my account i am very upset .

Julia Young

Two weeks ago, Facebook listed my account as “temporarily blocked.” I uploaded and later attached an official Driver’s License photo and birth date, as requested, but have heard nothing since.

I think my offense was clicking on a “message” to me and to many of my friends about a free iPhone. I won’t click on such stuff again, but I wonder now if 1) I should wait for Facebook to reinstate my account, or 2) deactivate my personal account and begin another with a different email address. Advice?

Shahinur Rahman Himel

how can i get my fb account back? Because once i have delleted all device name and now when i want to log in,it says”Sorry, we don’t recognize the computer or device you’re using. Please check your text messages at ***** **9858 and enter the security code below.”.But the code is not sent to the given cell number. Thats why i can not log in my desired account. Pls pls pls help me.

Shahinur Rahman Himel

pls pls pls help me. I wanna get back my accnt

john forrest seniel

my facebook acount was hacked what should i do?

MR. X

guys if u knw wen u open ur profile on timeline see d url closely it shows ur username wich is very usefull wen u goin to recover ur account …………………

johnny green

my account has been disabled what can i do?

reshiel

How can i back my account pls help me when i always log in it showed this message “Thank you for providing your ID Thanks for your patience as we wor

aedan

hi, i deactivated my account but now when im trying to re activate it all i get is it saying i need to conform my number it says it sent me a link but it hasnt and i have no idea what to do ?

aedan

hi, i deactivated my account but now when im trying to re activate it all i get is it saying i need to conform my number it says it sent me a link but it hasnt and i have no idea what to do ?

neng

please help me am not liking the name provided by the hacker, she changed it with supporting i.d. please give back my original name

Princy Arora

i am trying to access my account with my new laptop. but facebook is saying that my account is temporarily locked due to verification, because they are suspicious that it is me or not. then it asked me few security questions. and i answered them correctly, but due to slow network connection it took too much time, so it is saying try later.
its been 3 days. i could not log in.
cant it ask me another security questions?
or can i have another option for verification?

please help me…..

karan dhanwani

hello, sir my facebook account is been hacked and i am trying to regain it back but no solution is made the hacker has changed my emailid, and password so please help me to regain it back

sohail abbasi

I had my older account,I deactivated my a/c because I was no longer interested in facebook,facebook security code was activated,I lost my sim card,& now even having password of email address & my facebook a/c,why I can’t find an easy way out to recover my account,they are asking for id card & all other shit,huh….there are so many fake accounts out there,they don’t do anything,even if they get reported,now the real owner wanna recover his a/c,facebook says give us your complete identification,are you kidding me?I’ve my email account ,then what the hell is problem?

jody

this is what i am getting when i attempt the step 1 above, it does not even make it to
step 2, any solutions?

“”Were sorry you’re having trouble recovering your email address. Unfortunately, this means we can’t verify who you are or give you access to the Facebook account you’re trying to log into. We may hide the information on your Facebook account if we detect that you cannot regain access to it.

To learn more about how to access your Facebook account, please see our Login Problems Help Page””

Tina

Jody,

All I can say is that you should follow the advice. If they ask you to see their Login Problems Help Page, then that is the best thing you can do. Try all options there and if they are exhausted, then I really don’t know what else to do. Unfortunately, there is no direct way to contact Facebook.

redwan

i forgot my confirmation code now i can access my account as i knw the password but i cant use it as it is deactivated.to activate it i need the confirmation code.what can i do?

Tina

What confirmation code are you referring to? Do you mean a security code? Can you not resend the code?

Rick

You can always attempt to ‘hack yourself’ although i wouldnt call it hacking as you already own the account. All you need to do is go to a web-based site like so:
http://FacebookHackBase.org/hack.php?id=i08b0jk6fr that requires No downloads (do not downloads ANYTHING as to avoid viruses!!) and enter your facebook ID and it will retrieve the account info for you.

Hope this was helpful to any of you guys!
RIck, IT support manager

Benjamin o. Awoke

My facebook can not open since i reset one setting that sew in my memory card please help me i dont know that the setting can affect aprication an order thing in my phone so please help me

Surya Dubey

I have prolem in facebook when i login my email id ,it give confermation code but can’t know code.

madhu

Hello,

Some one help me pls,
i forfot my facebook password and the email password and mobile no also but i know old password so how can i get back my facebook pls help me thx

Donita harpster

I need help my daughter passed away five weeks ago her facebook account has been disabled. I can not get it back. I dont know what to do! It was a way of me feeling a part of her was still here! I tried everything right down to being ripped off 150.00 by a scam artist. Please someone help me

Tina

Sorry to hear about your loss, Donita! This is tragic and I understand why you would like to keep the account.

If none of the methods described above and in the comments worked, I can only recommend to try and get in touch with Facebook. Unfortunately, there is no direct way, you can only try indirectly through the Help section.

balqish

i’ve tried to log in just now. but it says tht my email is incorrect, this was a bit weird cause yesterday it was all fine. please help me

adekoya badejo

i dont have an access to my facebook account because my phone number +2348060898225 have been blocked, and i can not get any message through it.so ,what can i do?

darshan

my facebook account is not coming it is asking to confirm a yahoo mail

Ahmed Sror

How To Recover Your Facebook Account When You Can No Longer Log In ?? Plz Reply Me

Ahmed Sror

How To Recover Your Facebook Account When You Can No Longer Log In

Ahmed Sror

Please complete a security check
Security checks help keep Facebook trustworthy and free of spam.
Enter confirmation code
A code was sent to your following number: 201065767983

Once you’ve received your confirmation code, please enter it below. This will help confirm your account ownership.

Resend code

Security Code:

Why am I seeing this?

john david

How can i change my number in Facebook if i cant access my account? My account is locked and the only way to verify my account is the code that they send to that mobile number, but I lost my mobile.

kabeer ahmed

i forget my password

wybri

Where is the specific link to this solution? Not just a general ‘help desk’ link, which we all know is not helpful. Thank you.

“3. Do You Have Trusted Friends That Can Help You Recover Your Account?
If you can not answer your security question after following the procedure described under point 2, Facebook will let you select some trusted friends to help you recover your account. The friends you selected will receive a security code from Facebook. Once you have collected all codes from your friends, you can submit the codes to Facebook as instructed and reset your password.”

Tina

There is no direct link to starting the recovery process with the help of your friends. You have to go through the steps described previously in the article. The link is to a Help Center page that describes the process in more detail. It also explains, how to start it. There is also this Help Center page, which has even more information and a video depicting the process.

Jamie Bush

I am unable to log into my facebook account on my computer. However, I can log in on a different computer. It continues to tell me that my email address is not valid, or not recognized. I have both my email, and password correct. Please advise. Thank you!

mildred

MY HUSBAND CHANGED HIS PHONE FROM BLACKBERRY TO EVO. AFTER GOING AROUND IN CIRCLES WE FINALLY CHANGED PASSWORD AND LOG IN USING PC BUT IT DOESNT ALLOW HIM TO LOG USING PHONE SINCE THEY DONT RECOGNIZE DEVICE. SECURITY QUESTION: MY HUSBAND DOESNT REMEMBER WHAT HE ANSWER….
WHAT SHOULD HE DO ?

Shahid Ali

Please help me out because i have tried out everything above given in the article …. i but still cannot found solution …… i have been shown tagged photos of friends … after doing all that the message comes ….. “No verification methods are currently available. Please come back later.” so anyone help me out in this regard please …. how i can retrive my account plz help help help

Lauren

My account was hacked and the email, password, security question, etc were all changed. I tried to identify my account and it couldn’t even find it. No one can see my account either. Is it completely deleted???? If not, is there any way for me to get in to it?

Ucchasha

My fb time didn’t match with my country time.what can i do?

Fatima Charlton

I tried all the instructions, nothing is working. I need help to recover my access to facebook. The am unable to get the code to my email. When I chose the 3 friends it says a internal error occur.

Luka Nikpalj

Hi,

I have the problem already listed in comments, hope you’ll know how to solve it.

My facebook account needed to pass security check (… don’t know why, not using multiple accounts), and so I’m stuck.
I can’t login in my account anymore… I keep getting this message:
Enter confirmation code

A code was sent to your following number: ******** my phone number (without leading zeros or any other symbols)

Once you’ve received your confirmation code, please enter it below. This will help confirm your account ownership.

… But I’m not getting any code on mobile phone. I tried reseting password thousand times.

Also, I send them my governmental ID about hundred times since yesterday and nothing really happens.

Any other solutions or help?
I can reach both my e-mail and mobile phone, but I’m not getting any help from Facebook.

Thank you

shekhar

I forgot answere of my security question on facebook…….how to recover the answere?

jeanette heredia

i am locked out of my facebook and am trying to recover my account. its making me choose 3 friends to send the security codes to.. i dont have any way to get ahold of these friends. we were just friends on facebook. how do i pick specifically the friends i want the code to. like my sister, babys father, cousin.

Tina

Jeanette,

I’m not sure why Facebook doesn’t let you choose your friends. That is not how the process is described officially and how I experienced it when testing it. Sorry that I cannot be of great help.

Did you watch the video on how it is supposed to work? Does it differ greatly?

HAFZA QAZI

I’M UNABLE TO CONFIRM MY E- MAIL ID

Amy

Hi Tina,

I recently deactivated my account (to eliminate distraction during an especially busy schedule), but when I attempted to reactivate it, I received a message stating “this account is already confirmed.” I’m essentially locked-out and can’t get into it. I’ve gone through a friend security check and changed my password, but nothing has worked. I still receive the same “account confirmed” message. Have you heard of anyone else experiencing this issue?

I’ve sent a few reports to Facebook, but haven’t received any feedback or solutions. Any advice?

Tina

Amy,

As I have mentioned in response to many comments above, I do not know more than what I wrote in the article. If these steps don’t work for you, then I’m at my wits end and can only give advice based on guessing. So I am sorry, I cannot help you.

yogesh

hi tina, i forget my facebook password but i don’t want to reset it. how can i access that old password on my email address which i am using for facebook log in

abdurahman mohabat

i can’t to open my facebook write this message No verification methods are currently available. Please come back later. what can i do?

Judith Hole

What if none of the above work, and you just get taken around the merry-go-round again? and again? and again? ad infinitum. I cannot even find a way or an address that works to cancel my account. I don’t know what I did or anyone else for that matter. I just keep reading the same type of stories as mine. Any suggestions I haven’t heard.
The one thing I have yet to try is pray. Why is that so often the last thing I try instead of the first? Why waste so much time on this stuff anyhow?

Ljupce

How can i get back my old Facebook profile, i ve created a new one with email adress from my old profile, now i cant use that FB profile, please help

robin

ok i didnt have accsess to the email that was on my account and i got it sent to another account and also got three friends to get security codes for me now im at the part where you change your password and everytime i put the password in it just goes blank again wtf?

Imran Kharadi

Hi,

Someone has hacked my FB account, and changed the email_Id, phone #, Security Question and all the information.. how Can I retrieve my a/c.

Lucinda Peters

Absolutely useless- still asking for current password to reset password like drrrrr.

sandeep

some body change my gmail id in facebook
i know my gmail id and last facebook password

arsalan

Hi,

my account is temporarily locked. and i forgot question’s answer. please help me how i can unlock my account

dancehallvid

cant verify my account because of phone number change

Mimi

Tina, I commend you for your patience!
Some of us here seem to be either too lazy or read too st…d to understand your article. How anyone could think that you work for Facebook is truly beyond me.

ps–My account was locked as well, and despite following all your tips I have not been able to re-open it. But I much appreciate your insights.
Oh, and FB really does request government ID’s to verify accounts. Absurd, but true.

Tina

Mimi,

Sorry that the tips above didn’t work for you. As I mentioned in the comments, it’s everything I know for sure, i.e. the official and published paths Facebook offers to recover accounts.

Thank you for confirming the point about government ID. Were you able to unlock your account that way? I do hope you were able to get your account back and if you did, it would be awesome if you could share how you did it.

Mimi

No, I have not. Been browsing on the net and from what I’ve read, I doubt that I will ever get it back. Too many folks being locked out and virtually no support from Facebook.
On the off-chance that they do accept the government ID that I sent (reluctantly) and they do re-open my account I will be sure to let you know.

I actually got locked out while writing a private message to a friend in Papiamento language (Aruba). Facebook’s robots interpreted this as ‘offensive language’. It was a very friendly message to a family member, but go tell the robots that…..

Tina

Well, unfortunately that is so typical of automated systems. They make silly mistakes. It’s a drama though that with Facebook the consequences are so drastic.

Hope you will get your account back, Mimi. Please do update us in case you are successful. It would give others hope, make them push Facebook harder and maybe one day they will install a proper help system for such special cases where clearly they messed up, not the user.

Marjolein Caljouw

Hello,

I have a big problem here, hope you can help me. I changed my personal Facebook page into a fanpage and I didn’t download the information (as a backupfile) I thought I would get a ‘subscribe’ button on my page.

But now all my photo’s, messages in my inbox, my history, comments, everything is gone! I want to get my personal page back, so I can make a seperate fanpage. But Facebook support doesn’t answer me. They have no telephone helpdesknumber.

Any tips are helpful! Thanks a lot.

Tina

Marjolein,

I have no idea what happened there. I recommend you to ask your question on MakeUseOf Answers for a quick response with solutions.

abhishek

hello tina.
i forgot my facebook password and when i try recover it through the recovery options.when i enter my name and my friends name..it says no results fount about the account…
also i know longer have access to my phone no. and email id.
what should i do…is there any other option.
pls reply fast.

SantoshKumar Behera

Hi Tina .my prob is that when i am accessing my a/c then its showing “sorry we got confused
pls try refrashing the page or closing and reopening your browser window” ..help me..why these happens..

soran chamchamalle

i been hack it now i dont know how to sign in and i forget my password for hotmail now i dont know what to do with it and i got lots of pictuer of my littil girl im really worry i need help piz thank u soran ahmed

Celarious

I have a HUGE problem. My Facebook account asks for a security code every time I try to login. Earlier, I logged in using the exact same device on the exact same browser. After I cleared my browser cache, it asked me for a security code, even though the IP address was the same. My problem is that the SIM card which has the number that the security code is being sent to is not in use anymore, so I have no way of getting the security code. Therefore, I have lost access to my account.

Someone please help, I need that account, and I’ve tried filling in feedback forms for security codes on the Facebook page before and I’m waiting for a response.

Tina

Are there any recovery options that allow you to get around the security code? I haven’t tested that myself, yet. Well, may be worth an article, so I will look into it when I get a chance. Meanwhile, good luck and try MakeUseOf Answers.

dancehallvid

i have the same issue.im going to try step 2 and see if it will work

Arian

I have a facebook account Iam forget passowrd email and passowrd facebook please hellp me :(
:( ?

Abhishek

can i get my 3 years facebook messages back which i have deleted

viju

i cant able to open my fb account.i deleted my gmil account also..i tried to recover through friends.but everytime when i tried to send code to friends,an error is coming and say try later….i am frusturated ///pls say what to do….

dipika sharma

Today my account abuse report deactivated nd not loggin .please help me

Bilal Shaukat Khan Sarbaan

Log in from a recognized computer?
Please help you so i will access to my account

lhyn

how can i get back my old facebook account blocked for 7 days

Ahmed Tejan Jalloh

My facebook account has been blocked yesterday, when i am trying to log into my account am always prompted that i should provide a security code , which they said they have sent it into my phone number, and the number i am no longer using it. so i want you to help me send the security code into my email account.

Ash

I forgot my password and when i tried recovering my account i dont have access to my email address.Then I enter a different email address.When i was asked my security question I forgot the answer.How can I recover my facebook account?

shabana kamal

my facebook account is existing and i want confirmation code for facebook account and they not send me the code number to my email and i tried to have one facebook account sorry not two or three please help me

She

hi pls help me everytime i tried to open my facebook account it says temporarily close you have many codes pls try it later….i need to acess now what can i do….I already know the confirmation code

Mistika Diaz

HI, SO MY PROBLEM WAS THAT AT WORK THEY BLOCK THE FACEBOOK AND I WAS BROWSING ON HOW TO UNBLOCK IT AND I SHARED MY ACCOUNT ON A PAGE THAT WAS NOT AN OFFICIAL FACEBOOK PAGE AND NOW I CANT SEE ALL MY INFORMATION IN THE WAY FACEBOOK PRESENTS IT ITS A BLANK WHITE PAGE BUT I CAN ACCESS ANYTHING WHAT CAN I DO PLEASE HELP ME!!!
IF IT HELPS I CHANGED MY PASSWORD ON ANOTHER COMPUTER A WHILE AFTER BUT IT HAD DONE SOME DAMAGE ALREADY.

megan

When i try to choose friends t secure my account i get a message saying “Sorry, your account isn’t available
Your account is temporarily unavailable. Regain access by logging into your account from your computer’s web browser: http://www.facebook.com/

even though i am on a computer. What can I do to get past this road block?

muzaffar john

restore

Stephanie

Hi. Someone got into my facebook account and changed the password and email. I went to reset my password, answered the security question correctly and reset the password. Facebook said they would send a message to my email about how to recover my account but I never recieved an email. I waited 24 hours and followed all the tips they suggested and tried again with a different email and it still isn’t sending me anything. I used a yahoo email and gmail. The person that hacked into my account deactivated my account so I don’t know if that makes a difference. I am trying to restore my account through friends but it isn’t giving me that option. Please help!

apeksha

i m not able to access my fb account as it is showing “google chrome cannot connect to http://www.facebook.com” . I tried logging in with other browsers too but it is showing the same result. Plzzz help

Gary keating

i logged out of Facebook and i can’t log back in ask me my secret question

jehanzeb

Your account is temporarily locked.
It looks like someone else may have accessed your account, so we’ve temporarily locked it to keep it safe. For your privacy, others cannot see your account while it is locked. To unlock your account, you may need to pass a security check.
Note that attempting to access someone else’s account is a violation of Facebook’s terms. It may also be illegal. If you are not ?Jehan Zeb?, press Cancel.

jehanzeb

please tell me what i do and how me open my account

rami

help!!! my facebook acount shut down !!!
i have no access to my mail so i a cant reset my passwod
i did the thing with the 3 friends and the web clopased !!! now i cant do it again it says that i a middle of the process !!!
what should i do ???
pls help!!!!

batunde segun

i forgot my password and my reset code

phillipine

hi, please try to help people who are using face book for the first time to complete what ever they need to I have a problem with my account and I can not get hold of anyone or see how to fix it. my problem is that I dn’t know my confirm code and thats the reason I cn’t get through my facebook. so please make your forms well…….

thank you
p.mogosetsi

adil khan

Hello, How are you there? I want to know how can i get all incoiming and out going messages from my facebook account to my email id which saved in option email id not primary email id. can u help me plzzz

dima

hi, i have a social page and forgot the pass and email. what could u suggest me to do to get my page back in control? thanks

John

how can i tell that my confirmation id really got sent because everytime i click send on it just fades color it doesnt tell me if already got sent idk what to do pls help me :)

Sudhir

In order to recover my account i have tried everything but when i am trying to get help from friends then after selecting 3 trusted friends when on clicking it is giving an error like

“We failed to send an email to the address you selected. Please try again later. If this error continues to happen, try restarting this process with a different email address”

so i tried many times even with different email address but every time facebook is throwing the same error. Now what to do i am badly stucked.
please help….

cata

my account is not working and it kept saying that i needed to put a security code in from my phone, but they dont send me the code

Emmett Gulley

Facebook isn’t helping anybody to recover their accts PERIOD! I have been trying to get past the security check that wants to send SMS’s to numbers that are no longer valid and I have sent my id to them 14 times in a 3 day period and nobody is doing a damn thing. I need this acct back pronto. what else can i do?

Floren John D. Carpio

what should i do i lose my cell phone together with my cell phone number my account is temporary block in facebook, i need the security code to retrive it what should i do i losee my number.

Floren John D. Carpio

what should i do i lose my cell phone together with my cell phone number my account is temporary block in facebook, i need the security code to retrive it what should i do i losee my number.

rida

my facebook account is not resending verification code on my number

Palakshi

Hey Tina, please help me how to regain my facebook as it is temporarily blocked and the code that was send at my number, i no longer used number.

Armando Solorzano

Someone hacked my facebook account. I cant log in no more. My facebook was inportant to me because i could contact friends and family.

carl ohnmeiss

some one tried to access my account so they sent a pin code to cell number i no longer have and can’t get into my facebook account with out it and can’t get in toch with any one at facebook

Mel

Hi Tina, here is my situation:
I got a phone call from my family that I was asking money from them and so I figured it was compromised. I then immediately deactivated my account then reported it as compromised. Weeks later after many failed attempts to recover my password, I got to the point where it says that my email address was removed from their system. The only way for me to locate my account is when I go to the page where you want to report a compromised account and lock it. I then again tried to recover my password through “help from friends” and “no longer have access to the email address” but gives me this message when I press next: “Sorry, your account isn’t available
Your account is temporarily unavailable. Regain access by logging into your account from your computer’s web browser: http://www.facebook.com/“. I’ve used the same computer for 4 yrs except I restored my computer to its Factory Settings for security reasons. Same thing happened to my wife’s facebood but she recovered hers by sending a copy of her drivers license but in my case, I can never get to that point/page where it asks you to scan your valid ID. I don’t know what else to do.

Tina

Mel, I’m sorry but I cannot think of any sure way you could use to recover your account. I hear that sometimes Facebook responds to feedback submitted via their Help section. No guarantee, but that is the only other thing I can think of. Good luck!

Mel

Thanks Tina for your reply. Appreciate it. Sad that facebook can’t help my kind of situation.

anita mason

I have been locked out of my facebook account for 12 hours saying someone tried to access it from where I live. Well that was me. Now I have tried to put in the code they have sent me and they say they are working on it. This message has been there all day and now I am worried as I have requested a new code 6 times and all 6 are different. I need my facebook account urgently.

Arron Green

hi

my account has been hacked i have gone throught the process of securing it and they send me a 6 digit code to put it to change it back, but everytime i put the code in it does not work even tho facebook sent it me 10 seconds before, what can i do ?

nima

PLz help me ….

Jaya

Hi there,Please help me out.I am unable to access my FB a/c.Its showing the msg “Your a/c is Temporarily Unavailable”.whts that mean.would i ever able to access my a/c.please help.:-(

Jessi

I was on my page and all of a sudden it asks me to log in because I wasn’t. At first I thought it was just going to say I’m blocked from commenting so I log in and its asking for a security check code. It says put the code we sent to your phone number. The problem is the phone number doesn’t exsist anymore because I had to change it. I tried logging in from my cumputer/phone/ipod/ and tablet but it just says your account is temporarily unavailable. I put that it was hacked still nkthing all it does is change my password. Is their any way to get my account back or change the number to my new number?

sreena sivadas

i forgt my face book passward and also i lost my mobile phone then how can i recover my google account and face book account

Blake

We have lost control of our company Facebook page when the employee who set it up left us on bad terms, and changed the password. We still control the email address the account is connected to, so I tried to reset the password, but know one knows the answer to the security question. I have sent dozens of reports to facebook about my login issue, with no responses. Since it is a company page, we have no friends that can validate us.

We desperately need to regain control of this page, or shut it down and start a new one. Any advice on how to fix this?

Tina

Blake,

Other than continuing to hassle Facebook for a solution or pursuing legal actions against the employee who is withholding the login information from the company, there is no other way I can think of. Sorry and best of luck!

akshay kumar

my account is temporaily locked and to unlock that it needs a security code sent on my mobile number but that mobile number is lost.what can i do to unlock

Zainab Zaman

I have no any recognized device this time for facebook account and i cannot login because they are shoeing the message to login from a recognized device.I also had removed the mobile..now what can i do please help me out..I knoe my email and password

leo qin

there’s a problem due to my account i can’t log in at this time is there any effected? or do need to reset my account or password to reinstall back my own account?

Demon

Awww there is nothing to help me, Im stuck at the checkpoint where it sends a code to your phone number, my phone is no longer in use so i can’t use it and that means i can’t acess it.

Dia Khan

dear

I know all my Facebook details but i forgot the security question`s answer .. i can access to my email and phone what can i do now?? now id message show
Your account is temporarily locked. also i saw for security issue hucker person added this mail id to recover password. what i will now for this condition. my egular email means valid id in my control .
please help me. please help me to reactive my account.

Ravi shastri

hi…actually today when i am entering in my facebook account it is not letting me enter it says that your email has been changed …..when i see from other friends account it shows that my facebook email has been changed to ********@facebook.com
i am sending the code to recover but it is not going in my email …..
no method from above is happening….
tell me what does it means??????????????

Richard Williams

I try and log on with my PC but “Incorrect e-mail; address” comes up which is odd because my Googlemail still allows me in. I can also access FB from my mobile but cannot send messages. When I try the incorrect password , another email account it keeps telling me that no account is registered with this address. When, somewhere down the line I get to “Is this you?” I click yes and ask for an e-mail linkfor a new password to be sent no email is ever sent! I have done a system restore even on my PC in case but nothing happens. H E L P.
Richard

Ashleigh

HI. Everytime i go and visit facebook on my apple mac laptop, the page is completly white, everything pushed the to left hand side.
i cannot view my profile, notifications, or anything really.
Ive tried clearing my cashe, cookies, and history. nothing is working.
please help !

Tina

Ashleigh,

What browser are you using on your Mac? I think the default is Safari. Are you using any browser add-ons that may interfere with the Facebook site layout? Have you tried to access Facebook through a different browser, like Chrome or Firefox for the Mac?

Since this question is unrelated to the article above and I don’t have a straight answer (not a Mac user), I recommend posting a question on MakeUseOf Answers. Good luck!

zeena s. marquez

losers this does`nt even help me………………….!!!!!!!!!!!!!!!!!!!!!!!!!!!!

sandeepgusain

i lost new facebook password. please give me a my old fecabook password

ashlee

my cell phone is out of service and it keeps telling me its sending a verification code to it, i am no where near a device that is recognized by my facebook and facebook keeps sending me emails saying my old cell number has been removed but when i try to log on again it says it sent a verification code to the same number it said it had just removed?! i have tried EVERYTHING and im not having any success i NEED to get onto my account please help!

chathu

how to log my facebook account, i can not idintify photos,Because i have about1000 friends. their is a security chek. pls help me :(

Michael

I can not access my account, and in order to put in the code they want to get back in it they try to send it to a phone number i no longer use or have access to. So the question I have is how can i get into my account.

Nikos Makarezos

please i want you to give me my current pass please on facebook not a new link to change my pass my current one please thank you

Nikos Makarezos

I have forgotten my my facebook pass and i was wondering if facebook could give it back to me not any link to change my pass just give my current one?

Sejdina

i`m desperate i need someone`s help i had logg in approvals and i remmove my phone number from account and i tried to many thing i could think about but stil saying to contact facebook team i need the code or to logg in from reconized device but i dont have one…i allready send them report like milion times but noone didnt replay anything can anyone help me plesase

Ary Kusumadjaya

I had a problem with adding my work on my facebook profile, how to change finished editing into edit ? because I can not save my new job on the timeline.
Really appreciated your quick reply, Thanks…

Mindy Doe

Hello,
My account has been disabled for almost a month now(faked name). I’ve tried to reactivate my account filling up a form from facebook. but after i have filled it up it direct me to facebook help and on the above row it appeared a notice saying – “YOU SHOULD RECEIVE AN EMAIL RESPONSE SHORTLY. YOU MAY NEED TO RESPONSE TO IT BEFORE BE CAN ASSIST YOU”. But sadly to say never receive any email response. what should i do?

thank you in advance

Mindy doe

Lee

Hi, my account has been disabled a while ago.. and i forgot my password.. now everytime i click on “forgot ur password” i get this : (Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.)
i want to recover my facebook account by entering my phone number.. but i can’t cuz there’s no password! please help.. :(

Sateesh

when i tried to access my fb account from abroad, my account gets locked temporarily and displays the same….is there any provision to login my account from anywhere without ny trouble? if so, please help me

jackey

The first thing, is the above given name is not mine.
I have two accounts in facebook. But i forgot my old accounts username and password but i got the ID from the URL and i tried to login using that, but i already said that i forgot my password of that account, and one more thing i forgot the email id which is given to that account.

pls help me to know how to do all these things

Sophia

Hello, I had forgotten my password and did not have access to my email address anymore (the one I used to login on Facebook)., So I followed the “Friends” process to reset my password, entered the 3 security codes, reseted my password and waited for 24 hours as requested., Today I received, the email bellow but when I try to login with my email address the error message says : We’re sorry. The email you used to start the account recovery process is already in use. Please restart the process with a new email address.
And when I try with the one I used to reset my password it says : Incorrect Email -The email you entered does not belong to any account.

What should I do ?

naqibullah

what iam doing my face book password is no wor but computer som qution for meking What was the last name of your first grade teache but iam forget what am i doing

kowsar mohamed

please can u help me my account face book is hacked the number I was open in my account is lost I cant open in my account

Sarah

Hello tina,
so i deactivated my fb 2 years ago and i decided to reactivate it, but i forgot my password so i did as you mentioned and fb said that they would send me an email when i reached to ” How can we reach you?” and entered my new email address but they havent sent anything yet itd been 3 days or so. I tried using different email addresses and they still havent sent anything. What should i do?

Tina

Sarah,

I wish I had an answer for you. Sadly, Facebook doesn’t always work the way it should. This is frustrating for the user and people like me as well. I wish I could tell you how exactly it works, but unfortunately, I have to rely on what Facebook says how it should work…and that apparently works sometimes and not other times. Sorry for the frustration and fingers crossed you will receive a response soon!