Microsoft Is NOT Ready To Support Windows 8: A Case In Point

win8fail   Microsoft Is NOT Ready To Support Windows 8: A Case In PointWindows 8 is upon us! Excited, I’ve installed the shiny new OS and tried to install my first app from the new Store, only to be notified that my “purchase couldn’t be completed” (it was a free app) and that “something happened”. Really, that’s what the message says:

error   Microsoft Is NOT Ready To Support Windows 8: A Case In Point

Okay, so I call Microsoft, and the friendly rep tells me I must open an Xbox account (why?) for this to work. Okay, let’s do that. I’m asked to provide a country, and I ask the rep – “is it okay if I leave this as United States?” (I’m located in Israel). Rep says, sure, no problem, we can always change it later.

Next, I suddenly need to provide my billing information at commerce.microsoft.com. But… it’s in Israel. And guess what? There is no way to change the region – it’s locked as United States. So the rep tells me to call Xbox support now (what?), and can’t even put me through. Okay, I call Xbox support and they basically tell me they can’t help me, and there’s no way for them to change the region.

Fortunately, I have a US-unlocked credit card, so I do sort of have a US billing address. I go and fill that in, but I still can’t install anything from the Store. I call Microsoft again, and get an elderly-sounding rep who basically doesn’t help me at all (a 2-minute conversation).

In desperation, I decide to use the chat tech support, hoping they would just let me change the country already (something you can do with two clicks on Amazon). And this is the chat log:

Please wait for an agent to respond. You are currently ‘1’ in the queue.

You are now chatting with ‘Tara L’.

Erez: Hello?

Tara L: Welcome to Windows Store Support! My name is Tara. Please give me a minute to review your issue.

Tara L: Hi Erez

Erez: Thanks.

Erez: Hey Tara :)

Tara L: How are you today?

Erez: Somewhat frustrated, but hopefully soon all will be well.

Tara L: So sorry for the frustration.

Erez: No problem; I just need a bit of help.

Tara L: You are attempting to change your region / country on the billing for your account?

Erez: Yup.

Erez: For some reason the account is listed as United States, while I’m actually in Israel.

Erez: The phone number’s working fine (my Israeli one), but I can’t fill in my real billing info.

Erez: (And I can’t install anything from the Windows 8 Store)

Tara L: right, at this time there is not a way to change the region on the account.

Erez: uh, so how can I install Windows 8 apps?

Tara L: The only way is to create a new account.

Erez: This is my MSN account, and it has a 25GB SkyDrive on it.

Erez: I can’t lose that.

Tara L: I know it is a pain to have to do, however this is the only way to get that to change.

Tara L: But

Tara L: once the new account is created you will be able to link another Microsoft account to the new account.

Erez: And how would that help me?

Tara L: I am sorry but this is the only way to update / change any region issues for billing.

Tara L: We have provided information to Microsoft about this issue

Tara L: and I also suggest you to do the same.

Erez: Am I to lose my 25GB SkyDrive because there’s no way to change the account region?

Erez: You -are- Microsoft. I am hereby providing you with this information. There is a problem.

Tara L: the more people to request this to be changed the faster it gets fixed.

Erez: Okay, if I create a new account, can you give me my 25GB back?

Tara L: This will be an issue best resolved by contacting Sky-drive.

Tara L: I am unable to correctly answer that question.

Erez: I understand. I must say I’m extremely disappointed with Microsoft at this point.

Tara L: here is the contact information for skydrive

Tara L: https://support.live.com/eform.aspx?productKey=skydrivebilling&ct=eformts&scrx=1

Erez: Thank you, and goodbye.

Tara L: I completely understand and you are not alone.

Bottom Line

Worst service ever, and Microsoft is far from ready to handle anything remotely approaching what they’re trying to do with Windows 8. You’ve been warned.

The comments were closed because the article is more than 180 days old.

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116 Comments -

Matt Smith

This reminds me of problem me and a friend had with Xbox Live. We both found ourselves in a situation where we had registered using our student emails when we box 360s in college, and we forgot to change them.

Eventually we needed to do so because all the confirmation emails were being sent there, and we no longer could access them because the accounts were now defunct. We called to change, but Microsoft said it could not help unless we could access a confirmation email sent to the old email address. Which would mean losing all of our Xbox Live points and achievements.

They fixed that eventually but for some time there was no workaround. And I also ran into similar troubles when I tried to use the Zune player features on Xbox because my Xbox Live ID and my Windows Live ID were not the same.

Microsoft needs to have its departments communicate better if it’s going to try and integrate so many of its services.

Binkie

Dude, really? You went to college and still write “me and a friend had” instead of “a friend and I had”? Does “me had” really sound right to you?

Boitrude

As in, “Me had nothing better to do than go grammar nazi on random interweb post?”

Robbie Pence

Hahaa. So true. English is my forte’, but sometimes I’m a tad lax on the interwebs.

Muo TechGuy

The reason I have 3 different Xbox live accounts. Found that out when I moved from Japan, and had to sacrifice my gamer score and all my downloaded games. I’m only half surprised that windows 8 is simply piggy backing on xbox live system instead of a separate billing/account. Admittedly, this won’t affect a huge number of people, but for those who it does affect, it’s an absolute disaster.

Tim Brookes

Lol I moved to Oz and still have my UK account with gamerscore, achievements and a couple of hundred quid’s worth of downloads. Microsoft will have to pry the account out of my stiff, dead hands.

Christian Cawley

This was an issue with Windows Phone and it is an absolute disgrace that Microsoft has failed to learn from that.

Words fail me.

And apparently, this software has had 1.24 billion hours of pre-release testing across 190 countries (http://news.cnet.com/8301-10805_3-57540241-75/after-1.2-billion-hours-of-user-testing-windows-8-is-good-to-go/).

And no one noticed?!

Yang Yang Li

They say 10,000 hours of practice makes perfect. So 1.2 billion hours should be 120,000 times perfect!

Caroline West

Exactly. A bittersweet laugh at your comment only because it is serious what Microsoft is/has/has not done that leaves a bad taste. But you are right.

Chris

I am going to buy Windows 7 machines and wait another 10 years to upgrade. This seems like another Vista fiasco. Hopefully Windows 9 will be better.

Gideon Pioneer

This isn’t about WIndows 8, but about Microsoft and their (lack) of dedication. I really feel like Microsoft lost all that was good about them after Xbox 360 came out. Now they try to dabble in everything and do nothing right.

Tim Brookes

It is Windows 8. It’s every bit Windows 8. Windows 7 didn’t include any such feature, and thus didn’t require such an account. Windows 8’s Mac-ification is to blame for this (doesn’t bother me) and they should have prepared both their software and their infrastructure for the change.

Basically, this was entirely foreseeable.

metta hansen

Gideon,
I fully agree about the lack of dedication. I have a big problem. One tech was actually professional and kind–he just answered a different question than the one I was asking and though he validated my online nightmare, the problem remains. That I found someone kind I guess is the best I can hope for.
The next 2 techs (I was still working on the same problem) kept telling me to call Google, that only they could help me–Google’s message says we do not take phone calls. I am dedicated to saving up for an Apple, if it takes a year, to get away from this whole nightmare. Lack of dedication is putting it mildly–they treated me like an annoying gnat. Techs 2 & 3 were downright rude. The third repeatedly insisted that I would find both a phone number and contact us on any Google page and my problem would be quickly resolved. I was looking at a Google page, but no often how many times I told him there was no contact us, no phone number, he basically called me a liar and kept insisting it was there–of course he was unwilling to look for himself. He was right, I was wrong, and that was that. But my problem remains unresolved and cost me many friends, my computer, and being in poor health, I was badly injured in a fall–my dr no longer treats me–he expects me to pass at any time. Google would leave that sentence because to them it is great news–I am the kind of user that doesn’t bother anyone. The guilty party is free to destroy again. My only remaining solution is a new identity, and that is not something I want to do–it smells like trouble.
Meanwhile, when they decide they need a scapegoat, they get really nasty. If i say anything nice, they cross it out, delete it, or hide it, but if in the same sentence I mention a terminal cancer diagnosis, they leave that–they can’t wait til I die to celebrate–that really hurts. “You’re a great friend” would be crossed out or deleted–this has gone on for 6 months. I am unable to come close to communicating how insane, cruel, and ugly it is, and the level of creativity they bring to punishment is unparallelled and apparently eternal. The one thing they do not do is make any effort WHATSOEVER to get at the truth. Innocence is irrelevant–I have seen this before–all that matters is they found someone to blame. Job done, let’s take off early and get drunk.
It is all so childish–it is an issue that can be resolved in 5 minutes, and one they are fully aware of–this post does no justice to all the crazy and cruel games. I have lost many great friends because I cannot reach them, and they can’t seem to understand that I am not ignoring them or that we cannot communicate there. I came online hoping to make a positive difference in simple ways but M’soft has made me so ugly there is no longer any point in doing anything social. If nothing else, an innocent comment, if not deleted is put somewhere where it looks like i am being nasty. These are adults (?) Sorry i went off topic but Gideon’s comment hit too close to home.
I agree they do nothing right. Every week, I have to learn a new computer program that causes more problems than it solves. Why? These people must be making good money. To me that means we should be able to expect respect, courtesy, help, and sensible programming. As for Windows 8, thank you all for the warning.

Binkie

WTF are you talking about? Messages being deleted or posted in the wrong place, some Google issue, losing contact with people you call friends because you can’t be bothered to set up a new account to reconnect with them… WTF does any of that have to do with Windows 8, or even with Microsoft?

metta hansen

Would you prefer i write a book so you can have every detail? Screw this. I was responding to Gideon’s comment and I did apologize for going off topic. As for not having time to bother to set up a new acct, my computer was hacked, and my time is taken up cleaning up the wreckage.

I am also busy dieing of cancer, and have been bedbound for years. I cannot expect to see another year. Even my doctor no longer does more than offer comfort care. So let me worry about how I spend what little time I have left because I have more than enough to do, including setting up a number of new accounts, but I can’t do everything at once, and this kind of communication sucks. Sorry i upset you. I wont be back.

Binkie

By the way, you can get away from Windows much more quickly and easily, and less expensively, than by replacing your PC with a Mac: keep your PC and just replace Windows with Linux.

Bobby

Google search for “Google customer support number”, first result, top-right corner of the page. I’d be frustrated talking to you as well.

Headquarters

Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA
telephone: +1 650 253 0000
fax: +1 650 253 0001

In your situation your problem was midway between the monitor and the chair, buying a Mac won’t solve that, it will just make you a fool for a different lover, to put it as soapie as you can relate to.

Iceman

This story was about poor customer service, not the author asking for your life story. If you don’t like the responses you get, then don’t post it. Just seems like you are looking for a pity party. But anyways back to the topic this story was written about…….

Based on the Windows 8 design (huge mistake), coupled with the inept way in which Microsoft handles their customer service, I’m sticking with Windows 7. Why try “fixing” (I use that term loosely and with heavy sarcasm) something that worked well (at least in my opinion)? I seriously hope Windows 8 fails horribly; hopefully that will get the message across to Microsoft that just because they thought something was a good idea (did they even bother to have a focus group gauge public opinion about this?), doesn’t mean that millions of Windows OS users agreed with them.

slobodan zekic

I agree :)

Nick Bruce

and poor Tara to be stuck in the situation of attempting to deal with Microsoft’s poor policies and implementation…

Tim Brookes

Yeah, that’s a point well made. I’ve had this numerous times with many big companies (most recently Optus, in Aus). When decisions are made higher up that are evidently going to annoy or confuse customers, the people it really affects are the customer service reps who have to deal with angry consumers directing their rage at someone who has no say in the policies or decisions.

I’m always mindful of this whenever I have to complain about something, the line “I know it’s not your fault but…” probably goes some way towards making my outburst less personal, I just hope that the feedback is passed on to the higher-ups.

Though I will say I did recently experience a sales rep (Optus) joining in with me after a particularly crappy decision by my ISP to randomly increase the price of my bill because I didn’t specify otherwise (yeah, that was the reason). Their sales guy told me to report it to the ombudsman and “not stand for it” while loudly discussing how crap the company was with his colleague. Made my day.

Richard Steven Hack

An Xbox account for Windows 8 support? Seriously? This is insane.

The error message is the sort of stupid crap every programmer without any brains does – which is most of them… The program can know exactly what went wrong – because it knows what it was trying to do and what the returned error code means – but programmers never bother to issue intelligent error messages.

The real kicker is the first idiot says you can change your region – without checking to see if that’s true – then you get nailed when you can’t.

And there’s no rational reason WHY you can’t change your region. It should be changeable. Except again, some moron at Microsoft decided not to for no known reason that will ever be found.

Typical corporate support.

Want to try Linux now? Open source support really isn’t any worse – or better, actually. They’re about the same level of utter incompetence.

Robbie Pence

There is no ‘open-source support’. There’s a sometimes-helpful community, and there’s paid support from Novell, Canonical, and Red Hat available.

Windows 8 isn’t that bad, but the SaS side is garbage. I’m using a local-only account for this reason.

delusional

I am sorry but you are partly at fault here too.

Who the hell asked you to fill in country as United States when you were in Israel?

Why would you think it is OK to keep US as your country when you know that issues like billing might be involved in future.

You brought it upon yourself.

Thanks for listening.

AriesWarlock

I am inclined to agree.

Erez Zukerman

See above.

Kev Q

I agree 100%. Why on earth would you leave your country as US when you’re in Israel???

Personally I think this is totally the writer at fault here. Sure MS could have been more helpful but if you wasn’t trying to be a smart a$$ in the first place then this wouldn’t have happened.

Erez Zukerman

“Why on earth”?

Because: (1) It’s the default on the form, (2) it asked for no other address info, (3) I had no idea it would link back to billing (and the rep didn’t say anything about it), and (4) the rep TOLD ME it was fine.

Believe it or not, I made a mistake. I had no idea making that simple selection was going to be such a fatal mistake.

Gideon Pioneer

That’s not the point at all. He could have just as easily selected USA by accident like no doubt many people will be doing.

Bren

Totally agree with this too as he chose his location knowing full well it was incorrect. (““is it okay if I leave this as United States?” (I’m located in Israel)”). Then later on you imply that it was Microsofts fault when you try to change it. “Erez: For some reason the account is listed as United States, while I’m actually in Israel.” The ‘some reason’ is because you chanced your arm and gave incorrect information from the beginning. Which if you did that you probably wouldn’t have wrote this article and I wouldn’t be typing this right now.

I’ll just advise that this article should have been a little more humble and not a knee jerk MS bashing response to a mistake you made in the beginning.

Erez Zukerman

Uh, it -is- Microsoft’s fault, because the rep told me it’s not a problem. Why on earth would I not be able to change my country? Don’t people ever move around?

Plus, it asked for no other info, and the rep didn’t say I would have to use it for billing later. The “some reason” was because it was the default on the form, and I just wanted to be done with the process already, and the rep gave me wrong information.

Erez Zukerman

1) “United States” was the default option in the form.

2) It asked for no other address information.

3) I was doing a seemingly random process (opening an account for a device I don’t even own), guided by a support rep. I trusted the rep, so when he said it was fine, I believed him.

I really don’t see how this is my fault, sorry. I wasn’t trying to be smart — I was just trying to get the process over with so I can start installing Metro apps.

Yang Yang Li

I totally understand that this is not your fault. When a rep is guiding you through a process and then makes a mistake, you are put in a really bad situation. The rep knows it is his/her fault but that doesn’t make fixing the problem any easier. Plus, you feel like killing the rep because he should know what he is doing.
Additionally, Microsoft should have designed the whole process better. Windows 8 did have 1.2 billion hours of testing after all.

metta hansen

Gideon,
I fully agree about the lack of dedication. I have a big problem. One tech was actually professional and kind–he just answered a different question than the one I was asking and though he validated my online nightmare, the problem remains. That I found someone kind I guess is the best I can hope for.
The next 2 techs (I was still working on the same problem) kept telling me to call Google, that only they could help me–Google’s message says we do not take phone calls. I am dedicated to saving up for an Apple, if it takes a year, to get away from this whole nightmare. Lack of dedication is putting it mildly–they treated me like an annoying gnat. Techs 2 & 3 were downright rude. The third repeatedly insisted that I would find both a phone number and contact us on any Google page and my problem would be quickly resolved. I was looking at a Google page, but no often how many times I told him there was no contact us, no phone number, he basically called me a liar and kept insisting it was there–of course he was unwilling to look for himself. He was right, I was wrong, and that was that. But my problem remains unresolved and cost me many friends, my computer, and being in poor health, I was badly injured in a fall–my dr no longer treats me–he expects me to pass at any time. Google would leave that sentence because to them it is great news–I am the kind of user that doesn’t bother anyone. The guilty party is free to destroy again. My only remaining solution is a new identity, and that is not something I want to do–it smells like trouble.
Meanwhile, when they decide they need a scapegoat, they get really nasty. If i say anything nice, they cross it out, delete it, or hide it, but if in the same sentence I mention a terminal cancer diagnosis, they leave that–they can’t wait til I die to celebrate–that really hurts. “You’re a great friend” would be crossed out or deleted–this has gone on for 6 months. I am unable to come close to communicating how insane, cruel, and ugly it is, and the level of creativity they bring to punishment is unparallelled and apparently eternal. The one thing they do not do is make any effort WHATSOEVER to get at the truth. Innocence is irrelevant–I have seen this before–all that matters is they found someone to blame. Job done, let’s take off early and get drunk.
It is all so childish–it is an issue that can be resolved in 5 minutes, and one they are fully aware of–this post does no justice to all the crazy and cruel games. I have lost many great friends because I cannot reach them, and they can’t seem to understand that I am not ignoring them or that we cannot communicate there. I came online hoping to make a positive difference in simple ways but M’soft has made me so ugly there is no longer any point in doing anything social. If nothing else, an innocent comment, if not deleted is put somewhere where it looks like i am being nasty. These are adults (?) Sorry i went off topic but Gideon’s comment hit too close to home.
I agree they do nothing right. Every week, I have to learn a new computer program that causes more problems than it solves. Why? These people must be making good money. To me that means we should be able to expect respect, courtesy, help, and sensible programming. As for Windows 8, thank you all for the warning.
EREZ ZUCKERMAN I am also on your side.

metta hansen

I posted it above–I am new at this. I do not see it now, but I remember Erez Zuckerman’s post, and I am also in his corner, especially knowing what I have been through with them. I had to leave out the details for now due to space.

Binkie

I don’t think space limitation is your problem. You could try posting the relevant details rather than the irrelevant ones, or post an additional reply.

metta hansen

Sorry I did not post your additional reply. I was getting too tired to continue. I never visited here before.
Please stop assuming you know what my limitations are and work on your own. This is going nowhere. i just took a quick look and it seems your sole purpose here is to criticize. How relevant is that?

Customer Service is as relevant as it gets. There is a fairly direct connection between how a company treats it’s clients and the quality of their product. Gideon said a couple of things that mattered a lot more than he is getting credit for.

I see that much of what i wrote about was introduced in Windows7, and I find it offensive. That, among other things, made me curious about Windows8. I am also trying to learn when I am dealing with a Windows bug versus a problem with my own PC. I have to know what the bugs are first. Then if they are Windows issues, I know I can move on and about when to expect a fix. I also came to hear what other users thought and their experiences with Windows 8. I did not come to be psychoanalyzed. Damn are you daft? Is this how you would spend the last months of your life. Please leave me alone.

When I choose my purchases, Customer Service makes the difference whether I trust the product. It matters. Knowing what are Windows bugs and getting a rough idea ie when they expect a fix matters.

There is so much you do not know about me that it is pure arrogance to think you know what my issues are–they are not relevant to any Windows product. How they treat customers and employees is. Happy employees do better work, and no I do no know if they are happy but I seek to find out before I hand over my money. I also came seeking answers about my computer. What is irrelevant are my personal issues when they go beyond the scope of the internet, and your opinion of me.

I shared one of my issues, and will leave it at that. And because it requires my attention much more than you do, I asked you to please leave me alone. I came looking for answers too. When I read Gideon’s comment and thought about my experiences, it all makes sense, and it will be some time before I consider upgrading. I am still trying to figure out what’s up with Windows7. And what’s up with such successful companies making things so much harder for many users than it needs to be. I get tired of having to learn a new set of rules every week or two, and have yet to see an improvement that improved anything. I have a lot I want to learn about computers. I could care less about your opinion of me, now will you PLEASE leave me alone.

infmom

I tried to communicate with some clueless guy who sounded like he was in the Philippines when I went to install Windows 7 on my netbook to replace the Starter edition. This was a copy of Win7 that I had purchased and installed on a previous computer that had completely died.

*Could not understand that this was not a clean install no matter how many times I said it and even after I asked him to repeat “This is an upgrade, not a clean install.”
*Kept asking me for some kind of code number, but could not explain to me where I could find it.
*Had to send information to Microsoft and wait for their response. It took so long that I was convinced he was using 2400 baud dialup access from Manila to Redmond.
*Back to telling me that the version of Win7 I had was not for clean installs. Repeat after me, this is an upgrade.
*Send more information to Microsoft and waaaaaaaaaiiiiiiiiiit for the response.
*Ask me to check code again. Not the serial number. I asked him to ask someone where I could find this code. Another 5 minutes on hold before he came back with the instructions.
*Send code to Microsoft. Waaaaaaaaaaaaaaaaiiiiiiiiiiiiiiiiiiiiit for the response.

I think it took about 40 minutes all told, and let me tell you, I’ve heard cheap cassette players with cracked speakers that sounded better than Microsoft’s music on hold.

Yang Yang Li

Microsoft general customer service is really bad. They outsource most of their call centers to India.
To get good customer service, you have to purchase an businss/enterprise level software. That’s when you get someone on the other end who actually knows how to speak English!

Caroline West

It just get’s better and better (sarcasm drooling). I don’t get Microsoft. They are meant to be 1 of the top leaders in this industry yet they cannot get their own act together. I am so disappointed after reading everyone’s comments.

And the India call center bit, I have the same problem with my Mobile phone company. And the funny thing is when I ring up, a man with a thick Indian accent say’s:

“Hello, you are talking to Matthew today, how can I help”!!

Binkie

Yes, bare minimum “technical support” is the cost that replaces the price tag nobody wants to pay for software that includes good support. We’re talking about an operating system, not an application. Yes, an OS is indeed as big and technically detailed as just about any app, but it’s also a basic part of the system that’s supposed to be easily and cheaply available to run the apps. It’s also going to be more widely understood and supported in the field (by friends etc.) than individual apps will. Complaining about the low quality of tech support for an OS is pointless. The point of this article is an issue with the new OS deployment model. MS failed to provide some functionality that they really should have thought of.

Wadhah

So because you can’t change the country you doomed this whole thing ?
What the hell ? o.O

Erez Zukerman

Well, because I can’t change the country, I can’t buy any apps or even install free ones. They’re the ones dooming it, not me… I’d love to use Metro.

Anukul Sangwan

Dude. What do you mean ‘Give my 25 gb skydrive back?’
You have 25gig skydrive on every hotmail account.
And you can use another hotmail account for your windows 8 installation and the rest can be your personal account.

or

download all the data from the old skydrive account and upload it to your new account

Jerabo

You only have the 25 gigs if you signed up to keep it back when Microsoft went with a paid model. It was 25 gigs free for a long time, then at some point fairly recently, they went to the paid model and changed the free service to like 5 gigs or something. If you wanted to keep the 25 gigs, you had to have an existing account already, and you had to click through a series of screens to sign in. I did it for all of my Live accounts, and my kids, but for example, my wife did not, so her Live account lost the 25.

Mark O’Neill

Yes, all accounts now only have 5GB. I used to have a 25GB account then I closed it because I wasn’t using it. Stupid, stupid me. I am still kicking myself.

Yang Yang Li

Really!? I didn’t know they cut the free storage even more to only 5GB. When they first removed the 25GB free, they cut it down to 7GB. Oh well, I have two or three 25GB accounts so I’m good for a while. I love SkyDrive by the way. I have the site pinned to my Taskbar. The pinned site has really good jump menu shortcuts.

Caroline West

Erez, do you think that this issue applies to the UK as well?

I do have the Release Preview on one computer and can’t buy apps, and I thought Microsoft would sort that by the time of their release.

I mentioned it before, but I am now waiting until the January to get a Win8 machine. I love the whole Metro now I have tested it and do want one. But if I can’t get apps even in the UK, then what.

Erez Zukerman

Well, to be perfectly honest, I have no idea at this point. It might be because of the UK locale, or because it’s a release preview, or because Microsoft just have no idea what they’re doing. All bets are off at this point of the Windows 8 release cycle…

Rob

Hi Caroline,

I’m in the UK, and I’m running Win8. I haven’t had any problems with Win 8 other than getting used to it on day 1. Haven’t tried to buy any apps yet, but have installed several free ones without any problem… I just looked to buy one to test purchasing, but couldn’t find anything I wanted!

Anonymous

You can have more than 1 SkyDrive account (you may need to create another Hotmail/Live account for it – but that will have NO effect on your current accounts) and then link them together without affecting your current accounts in the least. It’s pretty easy to do, too, actually.

Chris Hoffman

You probably should have chosen Israel when prompted (why’d you choose US?), but this is still pretty unacceptable for Microsoft.

What happens when someone moves to another country? They need to reopen their account and re-buy all their purchased apps? That’s absurd.

Tim Brookes

That’s how it works with an Apple ID and the App Store, you can’t access your old purchases made on your old (say the UK) App Store if you remove payment details. As long as you have a valid form of (UK) payment you can enter it and get the apps back, but if you move away and close all your bank accounts you’re essentially locked out of your old purchases. This is fairly common knowledge now though, and if you’re moving from home it always pays to have a bank account that you can use so it’s not a huge problem.

It’s got more to do with each app store being governed by different laws in each country, and them acting as virtually separate businesses. It wouldn’t be difficult for Apple (or Microsoft, or anyone really) to sort it out internally so you could still access your wares, but it’s by no means legally required and so from the big company’s point of view – why bother?

Erez Zukerman

I chose US because it was the default, and I wanted to be done with the process already. I had no idea it would link back to billing, and that I won’t be able to change it later.

If it’s such a fatal decision, the least MS could do is show correct defaults and warn users. Windows issues UAC prompts whenever I move my mouse, but MS doesn’t see fit to issue a single prompt about such a fatal decision?

Anukul Sangwan

what default?
dude you’re making such stupid excuses.
there’s no default in any form. you could have chosen your country from the drop down.

Mark O’Neill

Of course there is a default in some forms. Some forms only say United States (as if they forget there is a world outside the US).

Caroline West

I agree. One site I needed an account to would only accept you if you lived in the USA or Canada, I got round it but nonetheless, there is the rest of the world to consider.

Tyler McMillian

Silly Microsoft.

Koshy George

I am waiting for windows 9, may be that would be usable and Microsoft might have scrapped the crappy new UI by then.

RaMaN

So people talking about Microsoft in negative way were true.

Caroline West

Looks like it!! I warmed to it when I installed the Release Preview but after all that I am reading… Is it going to be another ‘Vista’ let down again? Seems that way so far. Sad.

RaMaN

May be microsoft is following the trend
Windows 98 – Good
Windows ME – Bad
Windows XP – Good
Windows Vista – Bad
Windows 7 – Good
Windows 8 – …

Lisa Santika Onggrid

“Tara L: I completely understand and you are not alone.”

Epic line.
Microsoft obviously doesn’t think having an integrated customer service for their supposedly integrated environment is a good idea.

So, best of luck for you, Erez, and Tara too. She’d need it dealing with more dissatisfied customers.

kumar raja

this is info will not get by paying money to others also

Binkie

Sorry, could you rephrase that? It doesn’t make sense as is. What are you trying to say?

Thanks.

Joel Lee

I think the problem with Microsoft is that they’ve been around so long and they’ve acquired so many different platforms and services that keeping it all unified is nearly impossible. It’s most evident in the fact that you may or may not need an Xbox account for W8.

Microsoft is partly to blame because they shouldn’t have taken on something that they couldn’t handle, or at least wait until they handled it before hitting release. However, I sympathize with them. They’re trying to catch up and it must be super tough.

Sucks what happened to you, though, Erez. Hopefully their policies/infrastructure changes in the near future so you can go back to trying Metro!

Binkie

Requiring an XBox account to use Windows 8 is a really big push for businesses to finally start evaluating other operating systems. Did someone at MS really think that corporate clients won’t mind having to open gaming accounts to use business systems?

Peter Ridgers

Windows 8 is a business system??

Gabriel Barron

Microsoft is pretty pathectic. Worst customer service ever. I hate dealing with them…

metta hansen

Agreed

Rob

I don’t think they’re any worse than any large business, most have terrible customer service – especially when that service dept, is dealing with technology – hardware or software.

android underground

Why does Microsoft need a billing address when you download a free app? Are they gonna send you a bill for $0?

Yang Yang Li

I believe they do! Amazon and Google Play do the same thing. It makes the whole system easier to manage if they force you to enter billing information to download a free app. Also, once your billing information is linked, it will be easier for you to purchase paid apps.

android underground

Amazon yes, even for free apps. But you can download each and every app from the Google Play Store with nothing but a Gmail address. They only ask for billing info when you want to pay for something.

Yang Yang Li

Thanks for clarifying. I have so seldom used Google Apps after the Android App Store came out that I forgot purchasing free apps from Google requires only an email.

Rob

The Apple App Store is the same – you have to have an account to download free stuff. I imagine it’s so that they can tie the app to your unique identifier.

Binkie

To avoid having to have two billing systems when one will do, and adding needless complexity and greater chance for error. Yes, using an existing billing system and just setting the billing amount to $0.00 is the logical solution. Think about it.

Peter Ridgers

Wrong!!! Handing out billing information (credit card numbers etc) for zero cost accounts is just one more nail pulled out of the security coffin.

android underground

There’s no need for billing info for free apps at all. All it takes is an identifier (like a Gmail address for Google’s app store) to which you can add billing info later if needed.

I give businesses the absolute minimum amount of info that they need to provide the service I want from them. If they need more info for future transactions, entering that info can wait until future transactions.

That’s why I didn’t give makeuseof my credit card number to post this comment. If makeuseof ever starts selling something that I might want to buy, my billing info can wait until I buy something from them. Until then I leave all the unnecessary fields blank.

Alex Perkins

One of the reasons I wait a while when new things come out.

Caroline West

Me too Alex. There is a cheap machine already out in the UK (£279) and I was tempted. But I am waiting until after Christmas for the January sales along with waiting to see what unfolds with Microsoft and Win8 in the mean time. Definitely best to wait.

Asif

Here is another awesome one.

I live in the UK, but I bought my laptop while I was in the USA

Now I cannot update to Windows 8, as the software demands that I have a US credit card to buy the update. It bascially detects since my laptop was sold in the USA it can only be updated used a US credit card. That is seriously absurd. They told me the only way for me is to either
1. Get a USA card (Why would I do that!)
2. Got a box DVD (so pay more for the same software)

Dumb stuff MSFT

Yang Yang Li

Try purchasing an OEM Windows 8 upgrade from TigerDirect or Newegg. Unless, you purchased the labtop as part of a deal that lets you upgrade for only $15. If it is the latter senario, then some companies really messed you over.

Tashfi Neutron

Cool story bro, I knew win8 would be sh!t…lol

btw, I heard Win8 doesn’t have Batch support…. WTF? :|

Cool Post by the way :)

Grr

lol….ur mistake….u went for Windows-8

Anonymous

my best friend’s step-aunt earned $17703 last month. she gets paid on the computer and bought a $521800 home. All she did was get fortunate and put into work the advice revealed on this web page DOMAIN.com

Jeff Fisher

Yet another Microsoft OS I shall not be purchasing. Why support a regime that is inherently flawed and have to pay t5o get things put right?

Nikhil Chandak

oppss….
wat an amazing point …!

Andre

Dear Erez changing your country for your live account is something I can Fix for you in what you may call “2 clicks”

Click on the following link:
https://account.live.com/editprof.aspx

Sign in and change your country.

IF when you sign in it redirects you somewhere else… just copy and paste the link again right in browser.

ALAN

Microsoft again trying to run before they can walk !

Tan Nguyen Nhat

So bad news!

Douglas Mutay

Wow! This is unbelievable! Can’t believe Microsoft has such a poor service! hum…

Chris Bruchey

wow fail indeed..

Azhar Mamoojee

Typically Microsoft! :D
Go Apple :p

Adam

This reminds of of about 2 years ago when I created a Windows Phone 7 dev account when I was in college. I moved 2 months later and they told me that they could not change my address. I would have had to create a new account. This meant that:

1. I would have to create a new company name since the old one was already being used;
2. Have to pay the developer fee again;
3. Do more absurd crap.

Not surprisingly, I don’t make any Windows Phone 7 (or 8) apps anymore…

Caroline West

I don’t blame you. What a let down it has turned out to be.

Caroline West

Erez, I feel for you, I really do. What a let-down on Microsoft’s side. I’m glad you posted this article because at the moment my 2 choices for getting a Win8 machine are:

1. To buy the cheap £279 Laptop already on offer now
2. Or wait until the post-xmas sales and buy one then.

Well you have solved my decision…. I am waiting until January. By then hopefully Microsoft will have got its rear end into gear and sorted a lot of glitches out. It’s sad because I know many of us were really excited for the Big 8 release and already there are problems.

“Be warned”….. I am.

bob bob

I think it’s a little harsh to say worst service ever. At least the lady who helped you was friendly and tried to help. I have to say that is absolutely terrible for microsoft to make you jump through hoops like this but the service rep seemed nice

ogman

“elderly-sounding rep”

Really? My sympathy for you evaporated right there.

Adam Daniel

Even though this is an issue that should be resolved relatively painlessly, you were the one to choose US instead of Israel (also, the rep should not have said that you could choose US). So I would have to say that you and Microsoft are both to blame on this one…

Dan

That’s kind of reason why I started with Linux, I frankly cant recall last time I used any MS productl. Shame on them, however its quite amazing how unprepared their costumer service is. After all, win is not free of charge one would expect to have a at least decent costumer service after paying for product.

Ilkin

Here is similar case with my FIRST EVER call to MS support. http://bit.ly/U1VmkG
Pathetic!
P.S. Actually I lied the first call was to US support which said go and call UK team as we do not have access. I asked access to what several time and never heard a proper answer.

Manik Kumar

I think windows 8 is another VISTA*

Brandon Clark

Absolutely, a great release is always followed up by a dud when it comes to Windows.

Roystan Ang

We can contact Microsoft Support directly from Windows 8?

me

What I find most astonishing, is the number of people that view themselves as technically savvy, yet prove to be complete morons in regards to security.

You people really store data remotely? What the hell is your justification, convenience?

Perhaps the next stage in your awesome technical expertise should be data security and the dangers/risks associated with trusting others with your data.

Let me guess, you all have Yahoo, gmail or some other pathetic social media site email addresses too? LMFAO

nick

and what do you have? a high end email like compuserve? LMFAO

me

Actually, I have been using a real email client for almost twenty years, to access my own personal email server. It requires basic IT knowledge to setup. I use my own filters to clean my incomming mail so I don’t have to cry when I get spam. For your information I “DID” use compuserve to access the internet, long before they had candy internet browsers for the likes of you. In fact, I ran my own BBS in those days, but I’m assuming you are too young to know what a BBS is.

Phuong Nguyen

Go to control panel, region, change home location to Israel, then go to Store application, setting, your account. You can add your Israel credit card here. Problem solved!

Actually, Microsoft account is capable of add multi countries associated with your account.

Erez Zukerman

Oh man, you really had me hoping there! This was the most useful comment on the post by far, and I followed it to the letter. I managed to add billing info to my account (!!! more than MS could help me do!) — but I still get the same errors and can’t purchase anything, despite having a valid copy of Win8 and a valid credit card on file with all of my real information. :\

Mark Whipple

Waah! My new O/S wasn’t perfect on day 1, wahhh. Stop being ridiculous, any complex software has problems like this and Microsoft does a better job than most at resolving them.

Try this fix: enter /cry at the command prompt…

Kristian Luck

Hi Erez,

I found your post because I just encountered the same issue, although I’m in Canada rather than Israel. Regardless, my region/country was initially set to United States. I’ve found a solution that at least worked for me; it’s too bad MS support didn’t get you to try it. From the Start screen, type “Region” and the search field will come up. Under the search field, click on Settings. In the search results area, click on the Region app. This will open the Region dialog in desktop mode. Select the Location tab. You should see that your Home Location is presently set to United States. Change this to Israel and click the OK button. When you go back to your account settings for the Store app, you should see that your region/country now reflects Israel (at least, it changed to Canada for me when I changed my Location to Canada in the Region dialog).

I hope this helps.

Erez Zukerman

Hi Kristian,

I appreciate that! I’ve ended up resolving my problem by setting up a new user account on this system and re-linking it to my MSN account. For some reason that solved the issue — it must be some obscure bug that affected the original linking process.

Thank you for taking the time to write up a detailed explanation – I’m pretty sure it will help at least some of the many readers who keep finding this post because of this issue.

Best,
Erez

Jenoki

From mid-January 2013 you’ll be able to change the region of your Microsoft Billing Account at the click of a button through an xbox live Account Migration tool.

http://www.neowin.net/news/confirmed-microsoft-is-testing-streamlined-region-porting-for-xbox-live

MicroscamH8

Friendly? I just had Microsoft support guy interrupt me all the time (had to wait 2 hours to get support by phone) and he started insulting me etc. Windows 7 is the UGLIEST and NASTIEST, DUMBEST software ever written!This is the last time I buy anything associated with MACROSCOFF!!!