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Microsoft is finally looking to put Hotmail to rest with the introduction of their new email service called Hotmail has been a staple of many email users for a long time, and it has changed little over the course of that time. Microsoft is looking to shake things up with this new service. It offers many changes and improvements over Hotmail.

The UI is looks nothing like Hotmail. The design has that “Metro” look and feel that Microsoft has been using in most of their services. Microsoft calls the new interface, “modern”, “clean”, and “fresh”. It certainly looks and functions substantially better than Hotmail.

Current Windows Live and Hotmail users can migrate their account over to the new easily. Any mail sent to your old email address will forward to your new one unless you explicitly delete the old account. is still in the preview stage, but it is available for anyone to use. Microsoft is not saying that everyone with a Hotmail account has to switch over to once it goes final, but it’s possible they will phase Hotmail out at some point. Microsoft running multiple webmail services seems somewhat counterproductive. is a slick looking webmail service that any email user should at least give a shot.


Source: Cnet

  1. Bill Browder
    November 17, 2012 at 7:03 pm

    I did not ask for and do not want outlook. You changed it and now I want it changed back. If it becomes absolutely necessary I may use it or go with someone else but not until I have to. AND TRY NOT TO MESS IT UP AGAIN.

  2. CJ
    November 14, 2012 at 11:50 pm

    I switched back to hotmail. The outlook upgrade was locking up and my email took forever to send and receive.

  3. dizzo
    November 13, 2012 at 12:03 pm

    i do not like outlook how do ,how do i get my old hotmail account back

    • CJ
      November 14, 2012 at 11:51 pm

      click on the gear in the upper right hand side of your screen and select to go back

    October 18, 2012 at 12:21 pm

    dear all - do not ustd why mail migration notification is given while switching over to new account to all email users in old email account- how to avoid this ?

  5. John
    October 17, 2012 at 11:37 am

    Having been a Hotmail user for a while now. I cannot say I like Outlook any better. Yes its cleaner but the whole thing seems designed more for a tablet then a PC.
    My other question for me being a Hotmail Plus user is how will that service change when Outlook comes out of beta? Will we see ads and it become a free service only?
    Or will their be a option for Outlook Plus with more storage? Maybe Microsoft plans to switch to ad free and add storage anyway? Comparing Outlook, Gmail, and Hotmail along with iCloud which I use also. I don't see any significant issues with any of them. After all they are free and its just a matter of what you become used to using.

  6. D Ross
    October 5, 2012 at 12:38 pm

    Personally, I think the design of the new outlook is amazing and ideal...... for those with 5 year old brains!!!!

    It looks like something that a 5 year old would have put together with a 3 year old in mind. It is absolute utter garbage, and anyone who likes it must be in the mental age category as above. Why on earth would Microsoft want to redeign something that millions of people have been happy with for over 15 years? Aren't there more important things to sort out such as: Blue Screens, Windows freezing, Internet Explorer freezing, untold security issues with the O/S. Why not concentrate on making the O/S so secure that like other O/S on the market, they don't need antivirus software? The answer is simple really and it is, if they fixed those issues, then there would be no need to keep the wheels of software developers turning and thus, not as much money going into their massive accounts. So, play around with something that doesn't need changing and most people put the former issues to the back of their simple minds while they play with, for example, a new

    As for me, I am sticking with Hotmail until MS kick it into touch and then I will move over to something else.

  7. frank
    September 23, 2012 at 12:16 pm

    HELP!! i have an imac and all i get is a list of my emails on the left side. i can't get to to make the change back.

  8. Bud
    August 28, 2012 at 6:53 pm

    the current change over from hotmail to outlook now is a disaster in my opinion and can't access my hotmail account now without having to jump through loops created by outlook. Can't login without having to sign out, re-login and then still can't easily access my hotmail on my iMac without constantly requesting to revert back to my original hotmail page. Another obscene fiasco with MS and their "garbage thinking and tinkering!!! Hey MS DUMMIES......if it ain't broke....DON"T FIX IT !!!!!!!!!!!!

  9. Bud
    August 28, 2012 at 6:48 pm

    trying to access comments on the most recent makeuseof newsletter, "How To Access Hotmail And On Your Android Device, I received an error page on my Safari browser....." A Bad Gateway!"
    Recently purchased an Apple iPad and the experiences using it was at best, a joke! So dissatisfied with all of the hype, I returned it, and will not use or buy another Tablet PC of any kind or make..........a Windows-baced notebook, maybe, as MS's O.S. is loaded with excessive bloat and the need for constant monthly updates........would be nice to see some really critical reviews of a lot of these new electronic gimmicks and less "suck-up" bovine feces........!!!

    • Tina
      August 29, 2012 at 3:22 am

      Sorry Bud, we probably had some server issues when you tried to comment.

  10. MIke
    August 20, 2012 at 8:52 pm

    I think that is crap. It may have a "clean interface" ie jargon for minimalist but it is completely un-intuitive. I am an experienced user and i find it almost impossible to find my way around as I used to in hotmail. It looks as if it was designed by children.
    It has obviously been designed by geeks for geeks. Not for the average user.
    I read yesterday that there is a similar look for Windows 8 and the article I read panned that too.
    All too often the computing world thinks about itself rather than its users and that seems to be the case with As I say CRAP!

  11. HannibalCat
    August 20, 2012 at 7:51 am

    Outlook is much nicer to look at, but my People pane just sits there loading, showing me nothing. Surely there aren't that many contacts? I know it was fine when I first started using Outlook, but now it never works.

  12. Irshaad Abdool
    August 18, 2012 at 7:00 pm

    actually lots of users are not happy at all with the new interface, as it maximises on email -ofcourse- and lacks when it comes to socialising (friends, posts, profile, comments). Among them are non-geeks n geeks too. Well, to get bck to the good old hotmail, go to Inbox thenoptions (gear icon) and finally click on ‘Switch back to hotmail’ and enjoy the true feeling of ‘relief’ -it was drivng me crazy!!-

  13. Irshaad Abdool
    August 18, 2012 at 2:42 am

    actually lots of isers are not happy at all with the new interface, as it maximises on email -ofcourse- and lacks when it comes to socialising (friends, posts, profile, comments). Among them are non-geeks n geeks too. Well, to get bck to the good old hotmail, go to Inbox thenoptions (gear icon) and finally click on 'Switch back to hotmail' and enjoy the true feeling of 'relief' -it was drivng me crazy!!-

  14. Petey Pabler
    August 7, 2012 at 2:55 pm

    I guess I am one of those people who prefer functioning email rather than the looks or feel. I like the organization but it does run a bit bulky. I will wait for the dust to settle before trying again.

    • Dave LeClair
      August 31, 2012 at 3:01 am

      I prefer both!

  15. Samit Tandukar
    August 7, 2012 at 10:09 am

    really love the new look of Hotmail....MS has really done great job this time...

  16. VS Vishnu
    August 6, 2012 at 2:44 pm

    outlook is very good..

  17. Panji Hitam
    August 6, 2012 at 4:06 am

    I love the new design of XD

  18. shnjd
    August 5, 2012 at 10:32 pm

    Outlook does have a slick look and feel to it. Wish Gmail would look at little cleaner by default. it will be interesting to see how they change the other components of the online services, especially when I think the Office online is a little better than the Google Docs.

    • Dave LeClair
      August 31, 2012 at 3:01 am

      Yea, Microsoft seems to be in a period of evolution. I am interested to see where they go with their other services.

  19. Zenphic
    August 5, 2012 at 9:12 pm

    Although the new look breathes new life to Microsoft's email service, I still find it slower and clunkier to use than Gmail.

  20. Steve
    August 4, 2012 at 2:49 pm

    I think that with its attendant documents option is a great improvement over gmail, especially its security features. What does bother me is that the documents feature can be installed on your computer for saving and sharing documents, but not if you have Windows XP (still being highly used, especially in business). Anyone have any solutions or contacts with Microsoft to resolve this?

  21. LeviTashun
    August 3, 2012 at 8:51 pm

    I switched to GMail because Yahoo and Hotmail were bloated and slow. The new Outlook is just excellent so far. still room to improve, though.

  22. Alex Livingstone
    August 3, 2012 at 7:26 pm

    I've already started using my gmail account on Outlook Live but it still does not allow me to add an exchange email to send or receive. Hopefully this will be fixed when beta is over and Microsoft is ready to launch it.

  23. Quint
    August 3, 2012 at 12:31 am

    Not impressed at all. My work email in on Outlook Web App for exchange mail. I nothing bad to say, just nothing additionally good to say.

  24. Sameer N
    August 2, 2012 at 10:42 pm

    Don't think if they had really improved. They lack at the basic level. I thought of signing up and checking how it feels.
    When signing up, afetr entering all the information and clicking submit, it said the id I chose is unavailable. So I chose another one and have to enter the captcha code. Then it said, "You've reached the daily limit for creating Microsoft accounts. Please wait a day and try to sign up again".
    It has been years where a site would instantly notify if the chosen id is available. Here you have no option and have to wait for 1 day after trying twice.

  25. Rigoberto Garcia
    August 2, 2012 at 9:16 pm

    I'm using Hotmail for many years and today I migrated my account to the new It really looks more clean and fresh and it seems like Microsoft announces faster. I will continue testing its capabilities to decide whether to change my account to a new domain.

    • Dave LeClair
      August 31, 2012 at 3:00 am

      Let us know how that turns out for you!

  26. Suresh K Volam
    August 2, 2012 at 8:59 pm

    Looks Good. Hope they are going to add more customization options.

    • Tug Ricks
      August 8, 2012 at 8:58 am

      I agree. I like how it looks, but it's almost too simplistic.

  27. Jaxx D
    August 2, 2012 at 8:11 pm

    It is minimalistic but as boring as hotmail was before.

    • Phil Mitchell
      August 12, 2012 at 7:58 pm

      In fairness, it's an email service.. I don't know what you expect to happen, but surely no matter what system you use, checking your emails is kinda boring!

      I kinda like it BECAUSE it's 'boring', it's plain & simple - just like me...

  28. AnthonyG
    August 2, 2012 at 7:58 pm

    I hate the look of it, looks like those settings you can pick when you have bad vission.

    I use facebook and twitter, but I don't want to integrate them with my mails.
    I don't want to see my email conversations as msn/fb chat, I generaly use it for very "mature" purposes, not to mess around with my friends.

    It's strange to see that microsoft made msn messenger grown up, but then decides its mail should be childish.

    I really hate the makeover, I still have my first email adres and I like to continue using it, feeling at home on the web, not in some fancy futuristic place.
    There are things you can't improve on. (like the positioning of pedals and a steering wheel in a car) Microsoft should realise that and keep it' nice layout.

  29. Cristina Torrão
    August 2, 2012 at 7:33 pm

    Hi there :)
    I just tried it out. It looked very similar to the original hotmail style, but I didn't dig enough to tell the diference.
    I noticed that with Chrome I can´t see the account definitions page ( Am I the only one withb this problem?
    With firefox worked perfectly. (sorry about the grammar)

    • Dave LeClair
      August 31, 2012 at 2:59 am

      I have not seen that problem before. I would check out and see if they can help solve your issue if you have not already.

  30. Yang Yang Li
    August 2, 2012 at 5:39 pm

    If Microsoft can roll out an update to Outlook 2010 and make it syncable, it would be a godsend. With each individual possessing increasing number of devices, syncability is a must. It is extremely difficult to manually mirror Outlook between my work and home computer. Once Microsoft gets the Outlook desktop client modern, I will probably switch to the Windows phone.

  31. Dhruv Sangvikar
    August 2, 2012 at 4:49 pm

    I was tempted for a second to integrate it with gmail and give it a try. But still migrating from gmail will be a long journey... Else the interface is sleek and fast. Also the social networking integration is a nice feature. Having facebook (the big daddy )on their side is a plus over gmail, as the latter only has g+ (newbie )on its side. Nice.

  32. Sushil Kathpalia
    August 2, 2012 at 4:37 pm

    I liked some of the outlook features...
    Block Emails from Particular Addresses or Domains
    Get Disposable Email Addresses inside Outlook
    sign in with temporary Password

  33. Justin Fortin
    August 2, 2012 at 4:26 pm

    This... actually looks good. I'm impressed microsoft.

  34. Ashwin Ramesh
    August 2, 2012 at 3:39 pm

    Neat by Microsoft!

  35. Paul Harris
    August 2, 2012 at 3:02 pm

    I have played with for a couple of days and find it lacking or confusing.
    It didn't import all of my contacts from account.
    After much searching, I found out how to import contacts manually, but contacts list still only shows 5-6 contacts under a heading marked frequent, which they aren't.
    I had a account and a account, so I can switch back and forth between outlook and hotmail, but is gone, replaced by outlook..

    I'm sure Microsoft will sort these bugs out, given time.

    • none
      August 12, 2012 at 1:55 am

      just click on the blue To: link above the frequent contacts and all your contacts should be displayed.

    • none
      August 12, 2012 at 1:55 am

      just click on the blue To: link above the frequent contacts and all your contacts should be displayed.

  36. Harry G
    August 2, 2012 at 2:37 pm

    finally Microsoft updated its clumsy interface to a better one

    • Jay Iyer
      August 2, 2012 at 4:19 pm

      I agree. It is quite fancy and very unexpected from MS. Cool!!

    • Dave LeClair
      August 31, 2012 at 2:58 am

      Microsoft is definitely making their devices much more stylish and the interfaces are less clumsy.

      • BRIAN
        September 4, 2012 at 2:13 am

        Hi I have an apple IMAC with safari & can't work out how to sign out of Outlook...just wondered if you may be able to give me a lead..Thanks

  37. Joe
    August 2, 2012 at 2:08 pm

    One question I have is now that I have tried how do I go back to the old style hotmail way? Seems like once you log in at outlook you cant seem to go back. If anyone has a way to get back the old way let me know!

    • jaReyes
      August 2, 2012 at 3:36 pm

      Click on the gear button and select the option to switch back to hotmail.

    • Dave LeClair
      August 31, 2012 at 2:57 am

      jaReyes is correct.

  38. Francisco Fernández
    August 2, 2012 at 11:43 am

    Can we say finally? DO you know anything about the messengers? how will they interact within
    I'll check it out :)

  39. Tug
    August 2, 2012 at 11:39 am

    Honestly, I don't understand why this article was written. Nothing new was shared nor any original insights given. (This information has been everywhere during the past few days.) Just thought I'd throw that out there.

    • Aaron Couch
      August 3, 2012 at 11:12 pm


      I'll be honest, I'm always following tech news and this was something I missed until just now.

      The thing is, even if it's considered "old news," which in technology happens within a day sometimes, it still can be missed since there is so much out there.

      The great thing about the Internet is that no matter how old a topic is, there's always information. Even if it's not out right away, it can still be useful.

      I'm not criticizing your thoughts. In some ways, I do understand where you're coming from, but I just thought I'd share mine.

      Nonetheless, thanks for sharing your opinion and I hope you continue to follow our articles here on MUO!

      • Tug
        August 3, 2012 at 11:34 pm

        You make an excellent point, and a second reading of my comment made me realize that I was a bit harsh. I guess I shouldn't assume that just because I have a lot of free time to spend reading articles like this, that others do as well. The article was well written and informative, and just because it wasn't "breaking news" doesn't mean it wasn't useful.

        Sorry Dave! :)

        • Aaron Couch
          August 4, 2012 at 12:12 am


          So what IS your opinion of

          In many ways I'm a little envious that Gmail isn't as smooth and clean as Outlook, or even Hotmail for that matter, is.

        • Tug Ricks
          August 8, 2012 at 8:58 am

          I love the new interface. It's refreshing and minimal, which is just my style. My main hold up is that I dislike the Hotmail app for Android. So until they roll out something better, I'm content with Gmail.

        • Dave LeClair
          August 31, 2012 at 2:57 am

          You are forgiven!

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