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It doesn’t matter how much money you might have spent on a tech device, things can and do go wrong.

One of the most common complaints among MacBook users is a malfunctioning trackpad Why OS X Works Better with a Trackpad Why OS X Works Better with a Trackpad While Microsoft has focused on bringing touchscreen technology to the desktop, Apple has continued to optimize for the more traditional pointer-based approach. Read More . Whether the mouse has stopped moving, clicking does nothing, or the touch gestures Superpower Your MacBook Trackpad Superpower Your MacBook Trackpad Whether you want to use your trackpad as an improvised drawing tablet or control every aspect of your Mac using gestures, you can - if you know the right tools to use. Multi-touch means your... Read More aren’t behaving as expected, there are lots of potential issues that can arise.

Today we’ll run through some troubleshooting tips and discuss a few workarounds to make your Mac usable again.

1. Check for Updates

This sounds so obvious, but it’s amazing how many people aren’t running the latest version of the operating system, the latest firmware, or the latest drivers.

To see if any updates are available for your trackpad, open the App Store and click on the Updates tab at the top of the window.

app-store

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Really, you need to install any updates that are pending, but for the purposes of fixing your trackpad we are interested in anything called “Trackpad Firmware Update” (or similar). If you come across something, click on the update icon and follow the on-screen instructions.

2. Check Your Settings

Assuming there were no updates available (or they didn’t solve your issue), the first port of call should always be your trackpad’s settings. Lots of complaints can be fixed by simply tweaking a couple of options.

Double Click Not Working

If your trackpad seems fully functional with the exception of its ability to double click, it is possible that the time delay for your system to recognize the gesture has been set too low.

If you’re new to using trackpads (rather than a traditional mouse) or you aren’t as fleet-fingered as some other people, this is a likely cause.

To access the double click settings, click on the Apple icon in the top left-hand corner then follow System Preferences > Accessibility and scroll down the left-hand menu until you come to Mouse & Trackpad.

mac-double-click

You’ll see various options available, but the one you’ll need to adjust is Double-click speed. Turn it down from its current position; somewhere around the middle is adequate for most users, but feel free to go as low as necessary.

Pointer is Hard to Control

If you find the mouse’s pointer is overly responsive, you could try adjusting the tracking speed.

Once again, click on the Apple icon, but this time head to System Preferences > Trackpad. You’ll see a slider at the bottom of the window titled Tracking speed. As before, a setting somewhere around the middle should be suitable for most users.

mac-tracking-speed

Trackpad is Completely Unresponsive

If your trackpad is entirely dead, don’t despair – it could also be a simple settings issue.

The way to test this is to see if you have a physical mouse connected to your system, either via USB or via Bluetooth. If you do, try disconnecting it. Does your trackpad now work? In that case your system has been set up to ignore trackpad input when a mouse is detected.

As long as you’re running OS X 10.7 Mountain Lion or beyond, you can change the setting by going to System Preferences > Accessibility > Mouse & Trackpad and unticking the checkbox next to Ignore built-in trackpad when mouse or wireless trackpad is present.

mac-trackpad-off

It’s also possible that your Mac thinks that another peripheral accessory is a mouse. Trying disconnecting everything (keyboards, printers, gaming controllers and so on) from all your machine’s ports and see if it makes a difference.

3. Check your Mac’s Hardware

More often than not, non-settings related trackpad issues are caused by various hardware problems – either caused by Mac’s themselves or caused by user error.

The Pointer is Jumpy and Jittery

If your pointer is jumping around the screen, there could be a range of non-serious causes – many of them down to simple human error.

First, check your battery level. Is it low? If so, plug in your machine and try again – it really could be that simple! Next make sure that jewelry such as wedding rings and bracelets are not catching the pad as you work; they could cause the pad to read multiple signals at once and get confused.

Finally, make sure your fingertips aren’t damp or sweaty – trackpads and water don’t mix well and can cause erratic behavior.

Everything About the Trackpad is Temperamental

Sometimes your trackpad works correctly, sometimes it doesn’t. Something it lets you move the pointer, sometimes it doesn’t.

More often than not, the problem is your MacBook’s battery MacBook Not Charging? Troubleshooting Laptop Power Problems MacBook Not Charging? Troubleshooting Laptop Power Problems You're almost certainly going to have to troubleshoot your MacBook power supply at some point. Here's how to do it. Read More .

Swelling and exploding MacBook batteries have been an issue for nearly ten years. Apple claims it’s expected behavior, which is highly dubious, but either way its occurrence can impact your trackpad.

Your first port of call should be Apple, if your device is still under warranty or covered by AppleCare AppleCare: What Are Your Options & Is It Really Worth It? AppleCare: What Are Your Options & Is It Really Worth It? High customer satisfaction ratings and a large network of stores capable of performing certain repairs on-site give AppleCare the edge over the average warranty - but are the benefits really worth the price? Read More . If not and you think you have the swollen battery issue, try taking the battery out and running your machine off mains power (you can also pay someone to do this for you). You will almost certainly see a significant improvement.

4. Delete “Property List” Files

If all else has failed, the last thing you can try before conceding defeat is deleting the input “property list” (.plist) files.

The plist files are used to store a user’s settings and information about bundles and applications installed on a machine. Deleting them will force your Mac to recreate new ones.

Note: Before proceeding, make sure you back up your computer using Time Machine.

mac-plist

To delete the files linked to your mouse and trackpad, open Finder then click Go > Go to Folder. Next, type /Library/Preferences and hit Go.

Look for the following plist files and delete them:

  • com.apple.driver.AppleBluetoothMultitouch.trackpad.plist (Magic Trackpad)
  • com.apple.driver.AppleBluetoothMultitouch.mouse.plist (Magic Mouse)
  • com.apple.driver.AppleHIDMouse.plist (wired USB mouse)
  • com.apple.AppleMultitouchTrackpad.plist
  • com.apple.preference.trackpad.plist

Reboot your Mac, and see if the problem has been cured.

Workarounds

If none of the above worked, you probably need to take your machine in for repair. There are lots of repair options available, but the exact route you should take depends whether or not you have AppleCare cover AppleCare: What Are Your Options & Is It Really Worth It? AppleCare: What Are Your Options & Is It Really Worth It? High customer satisfaction ratings and a large network of stores capable of performing certain repairs on-site give AppleCare the edge over the average warranty - but are the benefits really worth the price? Read More .

Even if you do need a repair, there are still some workarounds that you can take in the meantime.

Disable the Trackpad

The most obvious temporary solution is to disable your trackpad altogether and use a handheld mouse. The process is simply the reverse of the previously mentioned troubleshooting tip; just head to System Preferences > Accessibility > Mouse & Trackpad and tick the box next to Ignore built-in trackpad when mouse or wireless trackpad is present.

Use an External Trackpad

The Apple Magic Trackpad 2 performs exactly the same way as your computer’s trackpad, except it’s an external peripheral that sits on your desk.

Apple Magic Trackpad 2 (MJ2R2LL/A) Apple Magic Trackpad 2 (MJ2R2LL/A) Four force sensors underneath the trackpad surface allow you to click anywhere, and detect subtle differences in the amount of pressure you apply, bringing increased functionality to your fingertips and enabling a deeper connection to your content. Buy Now At Amazon $121.00

It’s perfect if you’re used to using the trackpad Why OS X Works Better with a Trackpad Why OS X Works Better with a Trackpad While Microsoft has focused on bringing touchscreen technology to the desktop, Apple has continued to optimize for the more traditional pointer-based approach. Read More and would find changing a handheld mouse to be too inconvenient, and it’s completely wireless too. Unfortunately, they’re not cheap, coming in at more than $100 USD – but it’s currently your only option for a Mac-friendly external touchpad.

Fixing It

We’ve covered Apple’s support options Need Mac Tech Support? Here Are Your Options Need Mac Tech Support? Here Are Your Options "Tech support" — two words that strike fear into the hearts of all but the most competent computer users out there. Where do you begin to look when things start to go wrong? Read More in great detail elsewhere on the site. You can either use the Genius bar in an Apple Store, take it to an Authorized Service Provider, or use a non-Apple affiliated independent shop.

You only other option: try and fix it yourself Fix Your Own Mac: A Troubleshooting Guide Fix Your Own Mac: A Troubleshooting Guide Apple is known for having great customer service and repair technicians, but if you're no longer under warranty that expertise doesn't come cheap. Why not try troubleshooting your own Mac first next time? Read More . There are lots of tutorials on YouTube, but this is one of the best:

Warning: DO NOT try this unless you’re very confident in your skills. Your warranty will be voided, if your machine is still under warranty (and if it is, you should let Apple do it).

What Problems Have You Had?

What issues have you stumbled across with your MacBook’s trackpad? Did you find any of these simple solutions helped to solve your problems, or was it something more serious? Perhaps you’ve got your own troubleshooting tips that you can share with your fellow readers?

We’d love to hear from you, you can leave us your ideas in the comments section below.

  1. Janice Byer
    August 20, 2016 at 8:45 pm

    My 2012 MacBook Air trackpad has twice stopped clicking, becoming then responsive to touch only when my Mac was hand held or rested on an edge of a desk or counter such that the trackpad portion was suspended over the edge. The first time, after a few days of working only when aloft, my trackpad to my relief resumed clicking and again worked normally anywhere for a year...until now.

  2. Geo Zapata
    August 18, 2016 at 3:17 am

    I have a Macbook Air (early 2015) and the trackpad and keyboard refuse to work under mac os. Tried running ubuntu live from a usb pendrive and everything works like normal. Tried Safe Boot Nothing. Made a super duper backup of my system and wiped everything and reinstalled Yosemite. Nothing!

  3. Alex Tapper
    August 16, 2016 at 9:46 pm

    I have a MBPr 13" late-2012. Battery was replaced within the last 6 months, so I don't think it's that... though it still could be. Right not it feels like there is a grain of sand under the front left corner (away from the keyboard, right where you would "left-click"). So it doesn't press down fully when "clicking." But the it will go away for a few hours/days then come back. Any thoughts? It doesn't seem to be affected by moving the computer around at all. (And I haven't been to the beach either.)

  4. Leo
    July 23, 2016 at 8:17 pm

    Trackpad of my Macbook, stopped working properly. everything is fine except I can't select..It's clicking, moving fast, zoom in, zoom out but I can't select. Any help???

  5. GC
    July 20, 2016 at 12:07 pm

    My trackpad click function isn't working properly so it is difficult to highlight anything or to cut/paste or drag items anywhere. Basically, the trackpad doesn't seem to click at all now when I attempt to click, or it is very difficult to push down on the trackpad to obtain a click response. Any ideas?

  6. Fiona
    July 15, 2016 at 7:49 pm

    Same as Lynda, these suggestions look great but all rely on being able to navigate somewhere anywhere to check and change settings but with no click function I can move my mouse but can't select ANYTHING. Starting with how to access keyboard controls would be super helpful

    • Chris
      July 17, 2016 at 7:06 pm

      Plug in a wired mouse.

  7. genavi Mairembam
    July 13, 2016 at 11:49 pm

    my macbook air memory was full, so my son deleted evrything by sending them to the trash and after that he restarted it and my trackpad stopped working

  8. Candy Ray
    July 11, 2016 at 2:55 am

    I have a Mcbook with Windows 10. Well, the problem occurred after I made the system upgrade. I used OSToto Driver Talent to update the touchpad driver. It works after reboot.

  9. lynda
    June 24, 2016 at 1:05 am

    awesome - except when nothing responds to clicks on the trackpad, and a usb mouse still no response to clicks, so therefore can't navigate through the computer at all........................mutliple reboots and forced quits because can't turn off normally....aaaagh

    • Robert Friedman
      September 26, 2016 at 5:08 pm

      I have the same problem. As above, mouse worked for a while then it stopped - so now what? Additionally, I did take it to independant store and they said I probably needed a new motherboard. Forget that. I am stuck at this point. Fun.

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