Why I’m No Longer Buying Games On Steam [Opinion]

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steam gamesI don’t think anyone understood how important the Steam games service would become when it was released in 2003. The general mood, as I recall it, was skepticism. Valve was a great game developer, but opening a digital game store was an entirely different business with different challenges.

Steam is now approaching 10 years old. Its impact has been undeniable. Millions of gamers enjoy the service’s seamless community services, low prices and excellent selection. I have been one of them – until now. While I will be keeping my current Steam games (of course) I will no longer be buying products there. If a game is released only through Steam, I will not play it. Here’s why.

The Turning Point

steam games

Valve recently released new terms of service that deny users the right to a class action lawsuit. This is, at least in the United States, entirely legal. The only way to resolve a dispute is through binding arbitration with Valve.

That’s a bad thing to do, but it’s also understandable. Every company has moved to exclude class action lawsuits ever since the United States Supreme Court struck down a California law that forbids companies from excluding class action suits in their terms of service.

What really struck me, however, was Valve’s response to those curious about what would happen if they denied the updated terms of service.

Thank you for contacting Steam Support.

We can permanently deactivate your account for you, remove any stored payment information and clear your Steam games profile.

Disabling your account will not result in a refund, as explained in the Steam Subscriber Agreement.

The games in your account will not be accessible for future use. It is impossible to make your games available once your account has been deactivated and your information deleted or archived. Once we have permanently deactivated the account, we will not be able to reactivate the account upon a future request.

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Yep. If you don’t want to accept the new terms of service you have the right to have all the games you purchased deactivated. Forever.

A Problem Of Precedent

steam powered games

This is troublesome not just because of the class-action issue. It’s troublesome because Valve is saying it has the right to changes the terms of service at any time. If the user choses to reject the new terms, Valve will not give the user the chance to continue using games purchased under the earlier terms. Those games will simply vanish, along with the user’s account.

I’m not a legal expert, but as far as I’m aware, there’s no precedent in law that prevents Valve from doing this. You could sue, but there’s no guarantee you’ll win. Companies change their terms of service all the time, in fact, and this is okay as long as users are notified.

I’ve heard fellow gamers speak in horrified whispers about this exact problem, but most assumed it would happen only after Steam was bought out by another company. They haven’t been bought out, but those worst nightmares are coming true.

If Valve thinks it is okay to hold games hostage in order to force users to accept terms of service that deny their right to a class action lawsuit, what else might they do?

We’re In Deep

steam games

In 2010 I wrote an article for The Escapist titled Steam: A Monopoly In The Making, in which I shared my concerns about Steam. I was troubled because Steam had such a large share of the digital distribution market, and that share seemed to be growing. This puts gamers in a position where Steam is sometimes the only choice or, because of the success of Steam sales, the only logical one.

The fact I’ve purchased titles through Steam since I wrote that article is a testament to the service’s strength. In many cases, I had no choice – the games were not available without a Steam account. If I were to leave Steam by disputing their new terms of service I would be giving up access to about 100 games that I have paid for.

Most of us are in deep with Steam, and we’ll only get in deeper as time goes on. This gives Steam additional leverage to use against us when they change the terms of service. The situation reminds me of the Penny Arcade cartoon that made fun of Microsoft’s subscription music service. Yeah, you can leave any time you want. So long as you don’t mind killing all your favorite games.

What Can You Do?

Leaving Steam isn’t really an option, and wouldn’t do anything besides destroy access to some of my favorite titles. I will, however, stop buying games from the service.

What are the alternatives? Well, there’s GOG. Formerly known as Good Old Games, the service changed its title because it no longer restricts itself to old games. They’re 100% DRM free. You need to log in to your account to download, but that’s it.

The Humble Indie Bundle and similar offers provide another solution. They can deck you out with numerous games for one affordable price (which you get to choose). Again, it’s DRM free.

And then there are the rare developers that release games entirely on their own. One example is 2×2 Games, whose recent strategy game Unity Of Command can be purchased directly from the developers.

I’m not saying this will be easy. There are a lot of games that I’ll miss out on because I don’t want to purchase from Steam any longer. But I think that, in the long run, it will be the better choice. I don’t want to have 100 more games tied to my account when Steam inevitably takes some other disruptive action that I don’t agree with.

What do you think of Steam games?  Will you be walking away from Steam?  Or are you sticking with them?  Tell us your opinion in the comments below.

Image Credit: Jason Jones, Keith Burtis, Penny Arcade

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Comments (155)
  • Raven VonHelton

    Sad but true…. The steam community has vast amounts of games and is dubiously known as a popular gamers platform but i feel I am straying away from it because they are pulling away gamers giving them the idea that they no longer care about customers. Makes me wonder where steam will be in a few years from now… Will they still even be in business or will they just be another capitalist monetized company looking for more monetized methods? Or will they start caring about customers?

  • Zoltar Bigens

    This is one of the reasons I had to torrent copies of most of my steam games. Its sad to see steam acting this way.

  • Larry Poke

    Good for anyone refusing to buy STEAM driven products. They collect data that can (and probably will) be compromised somewhere along the way. We have so few rights these days against the game juggernauts, I refuse to participate.

  • Chris Howard

    I won’t purchase through steam. I was an avid “off the shelf” gamer but the industry has gone crazy with greed. Overcharging and under servicing and then wondering why so many people pirate. I have purchased games online in the past only to download hacked versions of the same games so I didn’t have to log into my steam account to use them. It’s ridiculous. I want to purchase a game, install a game, play a game and not have to depend on another service to continue using them or possibly not allow me to use them in the future. This is a way of the past and so is my gaming. sadly :/

    Forcing a T.O.S. (Take Our Shit) contracts aren’t there to provide you a better service. They are only there to protect their own bottom line or legally stick it to you.

  • ant

    I will not be buying any more games on steam either. But for a different reason. Steam has had my support over the years because i am a huge half life fan. I bought half life 2 when it came out and was the only game available on steam. I have bought everything there is to do with half life. Portals. Even left 4 dead. Where is our episode 3. They have not even given a hint of anything. Not even said a peep. It has been longer since episode 2 than it has been from half life 1 to half life 2. It is my impression that they are not concerned with half life any more and have gotten nice and fat off steam. They have more than enough resources. More than enough money. They just have decided not to. So the next game i buy on steam might be half life 3 but dont care if i play cracked version or not.

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This review may contain affiliate links, which pays us a small compensation if you do decide to make a purchase based on our recommendation. Our judgement is in no way biased, and our recommendations are always based on the merits of the items.

For more details, please read our disclosure.
Affiliate Disclamer

This review may contain affiliate links, which pays us a small compensation if you do decide to make a purchase based on our recommendation. Our judgement is in no way biased, and our recommendations are always based on the merits of the items.

For more details, please read our disclosure.