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If you’re an HTC user and have been using for backups, pay close attention. HTC has announced that the HTCSense website will be shutting down soon, due to a complete overhaul. This will also include a complete wiping of all user data from the website.

Users who have been using to backup and sync contacts, call history and messages, must download their data before April 30. After this date, all data stored on will be deleted, and there will be no way to restore it.


In order to download your data, go to the HTCSense website and log in to your account. Under the Account Overview section, click on “Download”. The data will then be downloaded to your computer as a ZIP file. If you need a different solution for backup while the site is down, HTC recommends that you visit the Google Play Store and download a suitable app. Alternatively, users can wait for the new and improved version of the HTC website, and commence their backup at that time.

HTC promises that its users will be “among the first to know” when the new website is launched. Do you use for backup? How will this affect you?



  1. brotherbassman
    May 9, 2012 at 6:40 pm

    My handheld mobile phone functions more adequately than I would like.

  2. black and white pics
    April 20, 2012 at 3:59 pm

    I believe that the electronic cigarette is one of the most innovative and certainly life-changing and life-saving devices developed in recent history. I use to dream about the tobacco industry being forced to remove everything from their nasty tobacco but nicotene. I hoped that somehow someone would figure out a way to make smoking safe. I discussed this with my husband and he said that if I were hoping that government would force the tobacco industry to be anything other than evil I was waisting my wishes.

  3. Caveman
    April 6, 2012 at 11:31 am

    Lost my phone t'other day and was expecting to use HTC Sense to restore contacts to my new phone.
    Does anyone have any suggestions for an app that can use the ZIP file i've downloaded from Sense?

    Thanks in adv x

    • Yaara Lancet
      April 7, 2012 at 5:50 am

      I've never used the site or an HTC device, but since the site is still available until April 30, can't you just use it to restore your data on your new device?

      If this doesn't help, try asking at MakeUseOf Answers, many more people will see it there and some HTC users are bound to have a good answer for you.

      Good luck!

  4. Chris Hoffman
    March 29, 2012 at 1:31 am

    This often happens with these manufacturer-provided services. My laptop came with some Asus cloud storage thing, but I never seriously considered using it. They're often not as polished, either.

    • Yaara Lancet
      March 29, 2012 at 5:56 am

      I wonder what the system was like (or is still like but not for long) on HTC Sense. I never owned an HTC so I never got the chance to try it. It doesn't seem to be very heavily used, though, I don't see an uproar of angry customers anywhere.

  5. Badrul
    March 28, 2012 at 4:57 pm

    I do use HTC Sence for backing up my data. HTC should have mailed us about this. For some reasons I've not received any mail from them yet.

    Well I can always use some other websites, but having it done via HTC Sense was very easy. I'm paranoid thinking about the time I'll have to spend downloading everything. :(

    • Yaara Lancet
      March 28, 2012 at 7:30 pm

      You're right, you should have received an e-mail. I hope users don't end up losing their backups over this.

      You can always keep your backup handy and start using HTC Sense again once it's up again.

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