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Depending on how technical you are, you might have to provide tech support for you family and friends 7 Ways to Ensure Your Loved Ones' PC Will Never Need Fixing 7 Ways to Ensure Your Loved Ones' PC Will Never Need Fixing Are you tech support for your family or friends? Do you receive frantic calls because they've installed malware or somehow managed to break their computer and they need you to fix it? This can be... Read More . This can range from fixing difficult issues to reviewing where the Start button is with someone who is computer illiterate.

No matter what kind of tech support you provide, it’s always easier to help others out if you can see their screen. This prevents you guessing which operating system they’re using or what they’re seeing when they receive an error.

For connecting to a friend’s PC, Join.Me is a simple solution.

All that the person being helped has to do is visit the site (a short name that’s easy to type) and click the big orange Start Meeting button. This launches a download that needs to be run by clicking on it (which the sites provides instructions for).

After a few moments, they’ll see a window at the top of their screen with a meeting ID number — you punch this into Join.Me at the top of the page and you’ll be connected with them!

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You can now see everything they’re doing, but for you to take over, all you need to do is click the Request Mouse Control button in the menu at the top. This allows you to try some fixes for their issue instead of having to guide them through everything.

Join.me is a good basic solution that’s simple for the less computer-savvy person, but if you want to set up unattended remote access and more, check out the best ways to remotely control your PC Stay on Your Couch! 3 Free Apps to Remote Control Your Windows PC Stay on Your Couch! 3 Free Apps to Remote Control Your Windows PC You don't need to buy a remote, if you have a smartphone! Control your home computer from the comfort of your couch, even if it's hundreds of miles away. Read More .

Be sure that you know how to defend against tech support scams How to Avoid PC Repair & Tech Support Scams How to Avoid PC Repair & Tech Support Scams Not every PC technician has your best interest at heart. Some apply sleazy sales tactics or will scam you into buying their service. We reveal popular methods and help you identify trustworthy PC repair technicians. Read More so that tools like this aren’t used for malicious purposed!

Have you ever used Join.me to remotely control someone’s PC? Let us know if you help friends out remotely in the comments!

Image Credit: Preobrajenskiy via Shutterstock.com

  1. GodSponge (EB)
    August 12, 2016 at 4:50 am

    That's really strange. I've never had that problem. Though I haven't had to use TeamViewer for a while now.

  2. GodSponge (EB)
    August 11, 2016 at 7:28 am

    Teamviewer is my go to for family support. It's free for non-commerical use and I can set it up for unattended access if needed.

    • FileEagle.com Chris
      August 12, 2016 at 3:13 am

      Although I use TeamViewer at my home, it's still blocking my connection after 10 minutes of use.

  3. jshaw
    August 10, 2016 at 1:39 pm

    I use TeamViewer to help my wife upstairs and my brother in Florida (I'm in Wisconsin).

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