Depending on how technical you are, you might have to provide tech support for you family and friends. This can range from fixing difficult issues to reviewing where the Start button is with someone who is computer illiterate.
No matter what kind of tech support you provide, it’s always easier to help others out if you can see their screen. This prevents you guessing which operating system they’re using or what they’re seeing when they receive an error.
For connecting to a friend’s PC, Join.Me is a simple solution.
I'm family tech support again and helping two late-60s year olds is hilarious! Oh, the mysteries of facebook and SD cards.
— Emily Olsen (@emilyrolsen) August 5, 2016
All that the person being helped has to do is visit the site (a short name that’s easy to type) and click the big orange Start Meeting button. This launches a download that needs to be run by clicking on it (which the sites provides instructions for).
After a few moments, they’ll see a window at the top of their screen with a meeting ID number — you punch this into Join.Me at the top of the page and you’ll be connected with them!
You can now see everything they’re doing, but for you to take over, all you need to do is click the Request Mouse Control button in the menu at the top. This allows you to try some fixes for their issue instead of having to guide them through everything.
Join.me is a good basic solution that’s simple for the less computer-savvy person, but if you want to set up unattended remote access and more, check out the best ways to remotely control your PC.
Be sure that you know how to defend against tech support scams so that tools like this aren’t used for malicious purposed!
Have you ever used Join.me to remotely control someone’s PC? Let us know if you help friends out remotely in the comments!
Image Credit: Preobrajenskiy via Shutterstock.com