How Earn Money By Selling Online PC Support using LiveZilla

Ads by Google

LiveZillaicon   How Earn Money By Selling Online PC Support using LiveZillaA lot of people reading this website are technically-savvy and heroes when it comes to computer troubleshooting. In fact, many readers could earn a small fortune on the side just by offering online PC support and helping computer newbie’s work through very simple computer issues. As massive social networks like Facebook brings millions of brand new computer users online every year, more and more Internet travelers are going to need help with simple things like how to check their email online, how to access their Facebook accounts with their mobile phone, and thousands of other questions that most of us could answer in less than five minutes.

How do you offer such a service for these Internet latecomers? It’s easy, you offer online tech support that’s available whenever you’re online (and you and I both know that’s pretty much all the time.) Here at MakeUseOf, we love chat services. Tim offered a few cool ways to add chat to your website, and MUO also covered Olark, a live chat widget for your website.

Today, in the spirit of my usual theme of ways to earn extra income, I would like to offer another easy business idea – using the free LiveZilla chat system in combination with Paypal to sell your expertise in the form of online PC support. Excited?  I know I am – and it’s so easy you’ll be asking yourself why you didn’t think of doing this before now!

Ads by Google

Using LiveZilla to Sell Online PC Support

LiveZilla is a freeware live support software package that you install on both your web host and your PC. Note that you don’t have to install any software on the web server itself, you only need to copy files over to your web hosting account – so there’s no need to set up your own web server to make it work. If you have a web hosting account, you’re good to go. There is one drawback to the software for our particular use. While it’s the best free software available for offering online PC support, it doesn’t provide any way to process payment for that service. That’s okay, because I’ll show you how you can integrate Paypal into the process so your website visitors can pay for the online PC support before the chat takes place. But first, you need to set up LiveZilla on your blog or website.

livezilla1   How Earn Money By Selling Online PC Support using LiveZilla

When you first download and install the LiveZilla software to your PC or laptop, it will initially launch the admin software. This is where you can set up and configure the LiveZilla service. The first step is to install LiveZilla Server on your web host. The process is made simple by the fact that LiveZilla will FTP the files up to your host automatically – all you have to do is select “Create new LiveZilla Server.”

livezilla2   How Earn Money By Selling Online PC Support using LiveZilla

On the next screen, create your administrator ID and password. Write it down or do whatever you have to do to remember it, because this is the account that you’ll use to create all other IDs that can use your LiveZilla Server – such as members of a technical support team. When you click next, you’ll be faced with a choice to FTP files or copy to your local server. If you’re setting up LiveZilla on your local machine, go ahead and select the local option. Most users will want to click on FTP.

livezilla4   How Earn Money By Selling Online PC Support using LiveZilla

Most of you who have used FTP before know the drill – enter your web host FTP user name and FTP address. If you don’t know it, contact your web host service and find out. The best setup for LiveZilla is to place the files in it’s own subdirectory on your hosting account. Here, I’m setting the software to FTP the files to a folder named “livezilla”.

livezilla6   How Earn Money By Selling Online PC Support using LiveZilla

This next step should be pretty straightforward for anyone who has ever set up a WordPress blog on their own web hosting account. The software requires the use of a MySQL database. Before you can get through this step, you need to go into your hosting account and create a new empty database. Then, come back to this screen and click “Validate Database” to provide the software with the database name and details. Then click “Create Tables,” and this step is done! You’ll be directed to the online LiveZilla page on your web server.

livezilla7   How Earn Money By Selling Online PC Support using LiveZilla

Visit this page using every PC or laptop that you plan to use to interact with your website visitors. From each PC, click on the “Add Server Profile” button. This will download all of the files to that PC so that you can connect to the server to monitor website visitors, initiate chats or receive chat requests. Now, back at the admin screen (LiveZilla Sevrer Admin), you’ll notice another button for “Link Generator/Script Generator” under Integration. Now, if you want to offer simply free chat to your visitors – this is where you’ll go. When you click on it, you’ll see the following screen.

livezilla9   How Earn Money By Selling Online PC Support using LiveZilla

When you highlight the script and insert it into your blog or website, the status image that’s shown on the left will appear on your site. Select “Add Visitor Monitoring Script” if you want the ability to see when new visitors come to your site, or even interact with them if you want to. The “Live Support” button shows your online or offline status. As I mentioned, this is perfect if you’re offering free support, but in this case we want to integrate a payment system. So let’s go over to Paypal (my online payment processing option of choice), go into the “Merchant Services” tab, and create a new “Buy Now” button.

livezilla10   How Earn Money By Selling Online PC Support using LiveZilla

The last step of creating your button is where you’re provided the script for it. In my case, I configured the button with multiple options so that visitors can choose to purchase a 10 minute, 20 minute or 30 minute tech support session. Once they successfully submit payment, they are redirected to the chat link. There’s one trick here you’ll need to remember – when the button asks what image you want to use, go back to the LiveZilla button script and extract the “image src” link that has “image.php” in it. This will ensure that your new Paypal purchase button appears like the LiveZilla status button. This is what it looked like once I installed the new Paypal script on my blog.

livezilla11   How Earn Money By Selling Online PC Support using LiveZilla

Visitors can see that you’re available, and they can click the button to purchase an online support session with you, where they can ask you for help. This provides your visitors with a live person who’s always available to help them – a service that’s not always easy to find online. It also provides you with a valuable way to offer a more interactive experience for your readers.

Also, you can use your new LiveZilla chat service for more than earning income. Include the special link (see the script generator) into your email, and the recipient can click on it and instantly chat with you live – they don’t need to install any IM software at all! Post the link on your Facebook account and offer your friends and family with a place they can chat with you for free outside of the Facebook system. Provide your link as a way for work colleagues to meet up with you and collaborate on projects together. The uses for your own private chat system are limited only by your imagination.

Can you think of any other creative ways to use the LiveZilla chat service? Do you know of any other hosted services that are any better? Share your insight in the comments section below.

Ads by Google

20 Comments - Write a Comment

Reply

mathhelp

I’ve been using LiveZilla for about a year now, however, when it comes to using PayPal, I took a different approach; chatting and transferring files using LiveZilla is free. I use it mostly for assessing the jobs, “breaking the ice” and establishing deadlines for jobs. Then customers only pay for deliverables.

I think that in this way, everyone is happy. If you impose a limit to your customers (10 min, for example…) – chances they will go for the service, are little.

Another feature I like – is that you can set up several operators – serving only one website, and they can be located anywhere in the world. It’s a bit more difficult to have that set up and working, but it’s worth it.

My 2 cents.

Ryan Dube

I really like that approach. My thought was that this setup would be for folks who just want to ask a quick computer question – no real deliverables. On the other hand, I like the idea of giving visitors the chance to have a “break-the-ice” chat for free before they make the decision to dive in and purchase a longer help session.

Cool advice – thanks again!

mathhelp

You’re right, actually the article it’s about “Selling Online PC Support” – which is a more slightly different type of service – like providing live, one on one support.

I provide support with Math assignments, and in my case, it’s difficult to provide a “quick reply” to a question, lol :)

Glad that you liked my “approach” and hope that helps someone out there!

Reply

Bakari

Is there a Mac version of this?

Ryan Dube

While the server app is PHP based, I believe their client app to connect & monitor is only Windows based at the moment, but I suspect they’ll produce Mac and Linux versions soon enough (I hope).

Visuex

Unfortunately there are not any plans for LiveZilla to be ported to Linux or Mac however you can use a Virtual Machine to run a barebones version of Windows that loads LiveZilla. I use VirtualBox for that on my Linux machines.

my machines dual boot with Ubuntu and Windows 7. The VM is the same across all of the OS’s. I have it in a VM so I can use the same installation of LiveZilla on any computer and any OS I may be running at any given time.

click for more details on my VM setup

Reply

AussieRodney

You need to add that the MySQL database must be version 4.

Reply

JY

What’s a good web host to do this with? I don’t currently have my own dedicated web page. Is it possible to do this as a job?

Ryan Dube

I currently use Webmasters.com, and I’ve been using them for years – great service and good price. However, I’m sure everyone has their own preference. This will work well with any web host that allows you to FTP files to your HTTP account. As far as I know most web hosts out there provide that basic feature so you can upload your web files. Should also support PHP and offer a MySQL database. Again, Webmasters has all three- and I believe most others do as well.

Reply

blueIntegral

anybody have a mirror? link on their site appears to be broken.

blueIntegral

nevermind, its working. I noticed a possible security flaw with this technique though. Since the paypal button is just redirecting them, can’t they just look at the source code of the page and see where it will take them and bypass paying? Of course, you could argue that someone who was willing to pay to get computer help wouldn’t know to do that, but still.

Ryan Dube

Yes – thought of that when I was writing the article and was going to try to come up with a unique password approach for each session, but then I realized that when a person requests a chat, you – the support person – have to accept the call. If no one has paid for the session, then you just decline the call.

Resmyrranda

Hi Ryan, this is an awesome modification, thank you so much for your work on this. Its working wonderfully for me on my site but I did run into an issue I wonder if you could help me with:

When I am offline, and someone pays for a consult, they of course come back later when I am online. When that occurs, I had someone let me know that they are not taken into the chat even if they have already paid, but only back to the paypal page. Had you run accross this and would you have any suggestions to avoid it? If I AM online at the time of payment no issues whatsoever. Thanks:)

Resmyrranda

It appears my previous issue was a one time anomaly whew. I just had someone pay for a consult while I was offline, come back later and let me know that when they returned when I was online, they were taken to a livezilla page that asked for the name and email, then right into the chat. So I would assume than anyone who doesn’t use their intial email addy will have issues but at that’s solvable. Fyi everyone and thanks!

Reply

Vinny

Hi,

I find it very useful and very interesting. i always appreciate this experience sharing.

I run a website at FreeOnlineCashNow.com where I advise people on how to get free cash online with not much work. So far, the response has been crazy and I would love it if an esteemed writer like you will be able to visit it and pen some thoughts about it.

Regards,
Vinny.

Reply

Taimur

Thanks, this was informative and a unique way to use livezilla.

LiveZilla setup service –
helponchat.com/livezillasetup.html

Reply

bulgin

This is good, but I see one flaw. A user can discover the URL to the chat server, click on it and thereby bypass the paypal payment.

Ryan Dube

Hi Bulgin,

Thanks for your comment. I thought of that while I was writing the article, and was considering writing a script that would process the request and provide the user with a key – but then I realized that’s overkill, because even if the user bypasses Paypal to enter my chat room, I still have to click on an “approve” button to accept the chat. So if the person hasn’t paid, they don’t get approved.

It’s funny you ask this, because recently one reader did just that and when they entered LiveZilla wrote a message to me saying essentially that he managed to bypass Paypal and enter the chat for free. I had to laugh…I wonder how long it took him to realize that he wasn’t actually chatting with anyone…LOL

bulgin

Hi Ryan — what you are saying actually makes a lot of sense. So you’re right, they would have to be approved and I hadn’t thought of that.

Thanks!

Reply

Yvilene

Thank you SOOO much for this! One thing I still don’t quite understand about the setup with Paypal, I seem to have it all working just fine, but IS there a specific chat url I should put in paypal when I configure the button so they get to the chat itself? Or is just putting the button code inside paypal’s button maker all that’s necessary? I’m a little confused still. Thank you:)

Your comment