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Through live chat support on your website you are able to quickly assist site visitors and discover which areas of the site they face problems in. Coding up a live chatting interface can be quite tedious. Here to make matters easier is a service called HelpOnClick.

get a live chat

HelpOnClick is a web service that lets you add a live chat to your website through an embeddable HTML code. You can customize the chat interface to a great degree. For instance you can decide whether to pop up the chat dialog immediately after somebody visits your website or after a few seconds have passed by. New chat notifications to you are delivered through a desktop client.

helponclick

In addition to providing you with a way to talk to your site visitors online, HelpOnClick lets you save chat conversations in your online account. The messages sent to you at the time you were offline are emailed to you for later reading. IP blacklisting and seeing the visitor’s characters as he types them are also supported.

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You can set up different operators for a single HelpOnClick account – this helps you to divide the customer assistance between yourself and other site owners and administrators.

 

There is also a real time traffic monitoring which allows you to see exactly who’s on your website, on which pages, which keywords were used to get to your website and more.

HelpOnClick offers an absolutely free 14 day trial; after the trial period people who want to continue using HelpOnClick need to opt for the site’s paid services.

HelpOnClick has offered 10 free basic accounts for 3 months each to MakeUseOf readers. To take advantage of these licenses please leave comment on this post (using your email address).

Features:

  • A user-friendly web service.
  • Lets you add a live chat interface to your website.
  • Lets you customize the chat interface.
  • Notifies you of new messages through desktop notifications.
  • Real time traffic monitoring.
  • Lets you setup multiple operators.
  • Emails chat messages sent when you were offline.

Check out HelpOnClick @ www.helponclick.com

  1. Anonymous
    August 4, 2011 at 6:11 am

    Thanks for sharing , will check it out.

  2. Starrje
    August 4, 2011 at 3:20 am

    HelpDen is another good one.  http://www.helpden.com  I like it bet because it is the most intuitive.  Simple is good.

  3. Banckle Unified Collaboration
    July 18, 2011 at 9:47 am

    I would suggest you to check "Banckle Live Chat" application which allow you to add a live chat interface on your website and communicate with real visitors.

    Features:

    1 year Free trial
    Most secure with user friendly interface
    compatable with wordpress, joomla, Drupal, shopify, blogger etc 

    Banckle Live Chat : http://banckle.com/apps/live-chat/default.html

  4. Eric
    June 5, 2011 at 2:49 pm

    I've seen this on other sites, and I have use this with my banks online service; It made it very easy to communicate with them.

    I'd like to try the free account for my website.

    Thanks for the heads up on this MUO! 

  5. Robert
    May 19, 2011 at 11:25 am

    This would be especially helpful when tweaking a new website

  6. Mark C Stanley
    May 19, 2011 at 3:48 am

    This seems like it would be very helpful, would love to have a free account

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