Through live chat support on your website you are able to quickly assist site visitors and discover which areas of the site they face problems in. Coding up a live chatting interface can be quite tedious. Here to make matters easier is a service called HelpOnClick.
HelpOnClick is a web service that lets you add a live chat to your website through an embeddable HTML code. You can customize the chat interface to a great degree. For instance you can decide whether to pop up the chat dialog immediately after somebody visits your website or after a few seconds have passed by. New chat notifications to you are delivered through a desktop client.
In addition to providing you with a way to talk to your site visitors online, HelpOnClick lets you save chat conversations in your online account. The messages sent to you at the time you were offline are emailed to you for later reading. IP blacklisting and seeing the visitor’s characters as he types them are also supported.
You can set up different operators for a single HelpOnClick account – this helps you to divide the customer assistance between yourself and other site owners and administrators.
There is also a real time traffic monitoring which allows you to see exactly who’s on your website, on which pages, which keywords were used to get to your website and more.
HelpOnClick offers an absolutely free 14 day trial; after the trial period people who want to continue using HelpOnClick need to opt for the site’s paid services.
HelpOnClick has offered 10 free basic accounts for 3 months each to MakeUseOf readers. To take advantage of these licenses please leave comment on this post (using your email address).
- A user-friendly web service.
- Lets you add a live chat interface to your website.
- Lets you customize the chat interface.
- Notifies you of new messages through desktop notifications.
- Real time traffic monitoring.
- Lets you setup multiple operators.
- Emails chat messages sent when you were offline.
Check out HelpOnClick @ www.helponclick.com