Nothing is important for a business than timely resolving customer issues. HappyFox provides you with a great medium for doing exactly that. It is a help desk and ticket management solution that let’s you professionally deal with your customer issues. To start with, it provides you with a web interface that your customers can use to submit tickets or queries.
Once the tickets come in, you can view them in any custom order, search them, sort them, assign them a status and a priority, and rearrange them in the queue according to your business needs.
You can also mass reply to tickets or perform any another action on multiple tickets at once. You can also add business rules so HappyFox can automatically perform actions on new tickets based on these rules.
Many features are included in the free account but you can only have up to two users.
- A help-desk management system.
- Organize, sort, search and manage tickets.
- Set business rules and perform mass updates.
Visit HappyFox @ http://www.happyfox.com