Hackers have recently gained access to customer details on the online clothing store Zappos, such as addresses, phone numbers and more. It’s a security breach affecting a possible 24 million customers. The security breach did not reveal critical credit card information. However, cryptographically scrambled passwords, the last 4 digits of the credit cards and basic customer data was exposed.
While customers can be assured that credit card exposure is limited, there is still a substantial risk to customers as the cyber criminals have accessed email addresses, shipping addresses, phone numbers, billing addresses and hashed passwords.
Zappos CEO Tony Hsieh says all customer passwords have been voided and reset as a precaution and that they encourage users to change passwords for other websites if the password used is the same as their Zappos password.
“I suppose the one saving grace is that the database that stores our customers’ critical credit card and other payment data was not affected or accessed.”
Staff from all Zappos departments will be available for customer service enquiries by email to ensure the quickest possible response. They have temporarily disabled phone communications as their system would not be able to handle the expected call volume.
It has not been revealed exactly when the security breach occurred, though staff were notified yesterday.