Comments on: PCHelpware- Lightning Fast Tool for Remote Support (Win)

By: Nick

Nick — Fri, 11 Sep 2009 18:54:28 +0000

PCHelpware is great, but it’s a shame that the pchw/uvnc team are so unstructured and messy. I’ve been using this for a few years, so I know that the patch is at least two years old. Yet, they still haven’t applied their own patch to the package you download! You first have do download the main file, then the patch and then you have to go through the directory tree so that you plave the patch files in the right place. They haven’t even bothered to include instructions for this in the patch package.

Having said that, the software does it’s job well. Too bad it’s no longer updated.

By: SEM

SEM — Thu, 10 Sep 2009 22:29:05 +0000

nice piece of free software, thanks for posting! I don’t really mind that VNC needs an IP- crossloop never worked for me for some reason.

By: Remote control software

Remote control software — Thu, 23 Apr 2009 21:18:58 +0000

You know, I tried http://www.ntrglobal.com and it didn’t work as well as I hoped. I am looking around now for a software just like this but for Linux. Can anyone help?

By: Bill

Bill — Tue, 10 Feb 2009 22:05:35 +0000

mchlbk, I believe http://www.ntrglobal.com has remote support for linux: http://www.ntrglobal.com/ntrsupport/en/NTRsupport-for-Linux.asp

there’s a 15 day free trial.

By: mchlbk

mchlbk — Sun, 23 Nov 2008 21:25:09 +0000

Similar programs for linux?

By: Leonard

Leonard — Thu, 02 Oct 2008 14:26:34 +0000

My vote is Techinline http://www.techinline.com It’s perfect for a small helpdesk such as mine with our limited budget, since it is priced at a fraction of LogMeIn, GoToAssist, or Webex. In terms of the process of connecting, it’s probably the easiest since neither you, nor the remote clients have to install absolutely anything (browser-based service). I used to be with LogMeIn Rescue, and that service obviously had more features, however, this is more than enough functionality for me

By: Andrew Donnelly

Andrew Donnelly — Thu, 02 Oct 2008 14:05:09 +0000

For easy to use remote support, you can use Mikogo - the free online meeting tool with built-in remote support capability. No configurations, network/firewall changes, or IP address needed. Just start a session, and those joining only have to enter the unique ID. Completely free and secure (256 bit AES encryption). If you need more than a remote support tool, Mikogo allows you to invite 10 people to a screen sharing session, which makes it ideal for free online meetings, Web presentations, webinars and group collaboration. More info on the MakeUseOf review Cheers, Andrew The Mikogo Team

By: Marco

Marco — Thu, 02 Oct 2008 13:23:51 +0000

So what about the IP address? I remember the VNC apps need to know the IP. If so, it doesn’t make sense. How can I explain a customer how to check it’s IP, etc. I’ve been using CrossLoop for ages. No IP address needed – just the tiny code.

By: Taufiq

Taufiq — Thu, 02 Oct 2008 05:26:17 +0000

havent tried this one either but i use teamviewer and i think its really simple.

By: pop

pop — Wed, 01 Oct 2008 13:14:27 +0000

I just came across this one: http://www.FreeRemoteSupport.com“.

LOVE IT! My mom (who’s not so quick with the computer or the “Intraweb” can use it no problem.

By: hongleong

hongleong — Wed, 01 Oct 2008 07:14:11 +0000

IMHO, the one feature that this tool beats many of the other free/commercial software out there is that it can run on a limited user account in Windows. There is no need to run the client software in an Administrator account. This is so important, especially for supporting corporate end-users who may be overseas and using a restricted user account but need remote support from IT Dept back in HQ.

Highly recommended.

By: catester

catester — Wed, 01 Oct 2008 01:40:31 +0000

Haven’t tried this one, but I do recommend CrossLoop (http://crossloop.com/) highly. Easy to use, no backdoor, does not litter your computer with crap even after you uninstall it like LogMeIn, and extremely not scary for newbie customers/family/friends. And, you know, free.

By: Aibek

Aibek — Tue, 30 Sep 2008 23:56:53 +0000

Nice app… So far looks pretty good, the speed seems on the good side as well. Will comment more tomorrow.

By: Ted Murphy

Ted Murphy — Tue, 30 Sep 2008 20:36:46 +0000

Thank you so much for this article. I digg’ed it (my first digg ever – bit of a pain, too). Anyway, I was looking for something like this last week, and I appreciate the post.