Let’s see here… WHAT!?!?!? $700 just for remote support software?! Ever feel like that? You need to give remote support but don’t want to shell out 700 to a couple thousand bucks, luckily, you don’t have to.
With PcHelpWare from uVNC, you get a portable, free, customizable, professional remote support program. But do you get what you pay for or is this one of the best things in life that are free?
The admin interface is just a bit more “techie” than some of the other remote support programs out there, but offers the same functionality. To create a server (that’s what client needs to download before you can offer him remote support) fill out the relevant information, and click on “Create Server”.
That will run a batch file that generators a small .exe file that who ever needs help can run. Then simply click on “Start” and wait for the user to run the program and click connect. As for the user, the interface couldn’t be simpler.
Here is a detailed list of instructions for the user after they have downloaded the program and run it:
1. Click “Connect”.
2. The End.
Yeah, that’s it. You can also require the user to enter the login and password.
So you’ve sent the file to the user, they’ve downloaded it and clicked connect. Now you have control of their computer, but what can you do?
In short, everything.
The image quality is spectacular, it feels like your actually sitting in front of the user’s computer. It is also lightning fast, the image coming across is almost real time. Need to get a file from point A to point B, with PcHelpware you can transfer files copy paste style, copy the file, click sync clipboard, paste.
You can also chat with the user if you need, go full-screen, and if necessary, lock server input (lock the keyboard and mouse at the user’s computer.)
For all of you security freaks, PcHelpware connects with two different encryption protocols, so everything you do is secure.
Yeah that’s great, but what about that customization you told me about! I’ll say this much, PcHelpware is the most customizable remote support software I’ve seen, but also the least user friendly to customize.
If all you do is edit the default “background.bmp” it is fairly easy, however, you can completely customize where the Login and Password fields are (or remove them completely), the size and shape, and just about anything you can think of. Unfortunately, there really isn’t a graphical way to do this, however uVNC does have a great section on how to customize the server here.
All and all PcHelpware is an absolutely great remote support app. It is 100% free and customizable. It includes many of the features of commercial products: repeaters, works behind firewalls, customization, etc. My one complaint if any is the slightly more complicated back end, but the front end is impossible to beat. Despite a few short comings, PcHelpware more than makes up for them with its price, customization, and speed.