Comments on: Cool Websites and Tools (edition #110) http://www.makeuseof.com/tag/cool-websites-and-tools-edition-110/ Cool Websites, Software and Internet Tips Sun, 06 Jul 2008 00:39:33 +0000 http://wordpress.org/?v=2.5.1 By: Aibek http://www.makeuseof.com/tag/cool-websites-and-tools-edition-110/#comment-181233 Aibek Sun, 30 Dec 2007 16:35:09 +0000 http://www.makeuseof.com/tag/cool-websites-and-tools-edition-110/#comment-181233 I agree ... usually problem occurs from the consumer's side. However, it's not uncommon for companies to have misleading rules / regulations. Plus you get a complicated, 20 page long 'Terms and Conditions' documents. Once, I had a 2-year mobile contract with O2. Apparently the only way I could end it and stop it from automatically renewing itself is by sending a written cancellation letter at least 3 month before the contract end date. Obviously, I had no idea about this 3 month deadline and ended with another extra year plus a 200 EUR fine for complaining about automatic contract renewal and refusal to pay. :-) I agree … usually problem occurs from the consumer’s side. However, it’s not uncommon for companies to have misleading rules / regulations. Plus you get a complicated, 20 page long ‘Terms and Conditions’ documents.

Once, I had a 2-year mobile contract with O2. Apparently the only way I could end it and stop it from automatically renewing itself is by sending a written cancellation letter at least 3 month before the contract end date. Obviously, I had no idea about this 3 month deadline and ended with another extra year plus a 200 EUR fine for complaining about automatic contract renewal and refusal to pay. :-)

]]> By: Ryan http://www.makeuseof.com/tag/cool-websites-and-tools-edition-110/#comment-180800 Ryan Sat, 29 Dec 2007 17:35:50 +0000 http://www.makeuseof.com/tag/cool-websites-and-tools-edition-110/#comment-180800 I was looking at the 'RipoffReport' website, and I have to say that 90% of the 'scams' listed on that website are at no fault by the companies. People are complaining that by their own fault, they missed deadlines, missed requirements, had to pay a re-stocking fee or are 'getting sold service plans while waiting in line'. Um...the last time I checked, you are responsible for meeting posted deadlines, reading the requirements & if you don't like something & want to return it, well, not much you can do about it. I agree that some companies have better customer service than other places, and are willing to 'bend the rules' (re-stocking fees/deadlines, etc), but expecting companies is a little ridiculous. Yours truly, Customer Service Manager from Massachusetts I was looking at the ‘RipoffReport’ website, and I have to say that 90% of the ’scams’ listed on that website are at no fault by the companies. People are complaining that by their own fault, they missed deadlines, missed requirements, had to pay a re-stocking fee or are ‘getting sold service plans while waiting in line’.

Um…the last time I checked, you are responsible for meeting posted deadlines, reading the requirements & if you don’t like something & want to return it, well, not much you can do about it.

I agree that some companies have better customer service than other places, and are willing to ‘bend the rules’ (re-stocking fees/deadlines, etc), but expecting companies is a little ridiculous.

Yours truly,
Customer Service Manager from Massachusetts

]]>