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“Absolutely terrible,” I wrote, proceeding to explain exactly what was wrong with the LED light I bought from FocalPrice.com and protect future buyers against making the same mistake. Only the review was never published: When I signed back on a couple of days later to check on it, I discovered it had been inexplicably marked as Rejected:

focalprice1

The Story

I first found out about FocalPrice after I wrote about 3 Interesting Shopping Websites Offering Free International Shipping 3 Interesting Shopping Websites Offering Free International Shipping 3 Interesting Shopping Websites Offering Free International Shipping For international shoppers, shipping is often a major pain: Items can be much cheaper on the Web than in your country, but once you factor in the shipping, so-called “killer” deals start looking much less... Read More . One of the sites I mentioned was DealExtreme, and FocalPrice was mentioned in the comments as an alternative.

While the review’s title may seem scathing, the rest of the review was reasoned and specific: I explained exactly why this LED light bulb was so terrible. When you turned it on, it started changing colors; the light was incredibly dim, so much so that you couldn’t even read with it. Not to mention the garish colors. A truly crappy product. You’ll have to take my word as for the contents of my review, however, because FocalPrice wouldn’t let me access it after the fact. You would think that clicking the review heading above (“Absolutely terrible.”) would lead me to a review draft — but you’d be wrong. Instead, clicking takes you to the product’s existing reviews:

focalprice2

Yes, I fell for it. I know I should have seen it coming — these are incredibly obvious fake reviews The Scourge Of The Web: Fake Reviews & How To Spot Them The Scourge Of The Web: Fake Reviews & How To Spot Them "User reviews" are actually a pretty recent phenomenon. Before the prevalence of the Internet, user reviews were called testimonials, and you’d only see them on TV commercials and product pages. Nowadays, anyone can write anything... Read More , just like the ones we’ve previously shown you how to spot. But while I was ready to face fake reviews, what truly surprised me is what happened when I tried to post an honest review describing how truly atrocious FocalPrice’s wares are. Baffled by the unexplained rejection, I emailed their customer support. Here’s a transcript:

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Me:

Hello,

On 9/13/2013 02:23:12 I wrote a review about the item in question, titled “Absolutely terrible.” My review was accurate and descriptive – I explained exactly what is the problem with the product. And yet, it was marked as “rejected” without any information sent to me. Do you have a policy of publishing only positive reviews? May I please know why the review was not published?

FocalPrice:

Dear Erez,

hello dear our system select the review automatically.

Kind regards

Natasha.Qi

While I’m touched “Natasha.Qi” called me “dear,” you can see how seriously FocalPrice are taking this. Just to make sure, I sent them another email:

Me:

Hello Natasha,

So my negative review was not published due to “automatic selection”? I’d like to verify this one last time, just to be really sure I understand this.

Thank you, Erez

FocalPrice:

Dear Erez,

yes I think if there is little stars maybe the system does ot select it.

Kind regards

Natasha

How refreshingly honest! Well, just as long as we’re clear on everything here. FocalPrice not only post fake-looking reviews, but they actually reject honest reviews if they’re negative. And they don’t mind telling you about it, either! Truly fantastic.

Hindsight Is 20:20

Following this enlightening exchange, I did what I should have done in the first place: I did a Google Search about FocalPrice. Among the gems I found was the following video, which features a man miming paper cranes (yes, really):

I then dug some more, with the help of fellow MakeUseOf editor Saikat, and found this interesting Scambook entry about FocalPrice, featuring no less than 31 complaints about FocalPrice:

focalprice3

How You Can Avoid My Mistake

We’ve discussed how manufacturers sometimes manipulate online reviews 4 Ways Online Reviews Are Being Manipulated By Manufacturers 4 Ways Online Reviews Are Being Manipulated By Manufacturers Manufacturers and companies actually manipulate reviews in a variety of ways right here on the Internet. It's all about good press, of course. However, some ways are sketchier than others as you'll soon be able... Read More even on reputable websites, so realizing how dodgy FocalPrice really is should not come as a shock. Still, I’ve managed to make this mistake. To avoid it, I suggest the following tips:

  • Carefully research any new website you’re ordering physical goods from.
  • Stick to buying cheap, small products first, if at all possible. I’ve taken this advice myself – the LED light was my third FocalPrice order. The first two were rare-earth magnets, which very little can go wrong with.
  • Review the first product as soon as you get it, just to make sure your review actually gets posted.

Oh, and by all means, absolutely avoid FocalPrice.com — unless you enjoy getting broken products and having your negative reviews censored, that is.

Now, go ahead and tell us about your own negative online shopping experiences? Have you faced a situation where your complaint and reviews were ignored? Pour it out in the comments.

Image Credits: Portrait Of A Girl Via Shutterstock

  1. Tmart
    January 20, 2016 at 8:06 pm

    I used a new email address when checking out of focalprice ( focalprice@mydomain.com) back in 2012, now ever since December 2015 I am receiving spam from all over the world to this email address that was only ever used this one time during focalprice checkout. So either focalprice was hacked or they sold my email address.

  2. Chinedu Ibe
    January 1, 2016 at 4:47 pm

    I ordered a smart phone (Ulefone be touch 2 which cost $229) and a smart watch which cost $33 (Total = $263) on the 31st of July 2015 with order number FPTZARH9D8T9. was meant to be fast shipping with tracking number. Tracking number was not sent to me till 1 month. When I tracked, it showed that parcel has been returned to sender(FocalPrice) for unsuccessful delivery. I have contacted FocalPrice to resend my items or refund over 20 times and all they kept saying was be patient.I sent them the screen capture (attached here) which confirms that I did not get any parcel and that it was returned. Now they turn around to say they cannot refund because it has been long. See pictures my complaint to them. I have bought several things from other sites and they all delivered to the same address that FocalPrice claimed they couldn't deliver to.
    This just shows that they are FRAUDSTERS & are currently running a SCAM. Do not buy from them as they can not be trusted and only take your money.

  3. ritchi64
    November 24, 2015 at 6:54 pm

    I buy a smatwatch U8(clone). The stopwatch is not working properly and it's useless for me since I want to use it for my training. Ask for a firware update or replacement. They refuse. I made a review twice to tell others that the spotwatch is not working properly and they rejected both them. So do not care about good review of a produtc they sell becose all the bad one are rejected.Stay away from that seller."

  4. Ken
    November 15, 2015 at 11:19 pm

    I have had the same type of bad results with that site. I first made A small order to try it out, and that went OK. The next order I made with this website I ordered around $150 worth of stuff, but it never arrived and they won't refund my money. Now I have to go through the credit card to dispute the order, it's all a big mess. Whatever you do, do not use this website.

  5. karolina
    April 29, 2015 at 5:08 pm

    do not buy there!

    I also wanted to post a negative review and surprisingly it was rejected.

  6. spencer
    April 14, 2015 at 10:33 am

    Omg even though I bought something small from focalpoint, not only did they send me the wrong item, they are actually refusing to resend what I've actually ordered! Their customer service is really bad! Never going to buy anything from these people again. Such distasteful people from focalprice yucks.

  7. ariex
    March 31, 2015 at 7:48 am

    I want to share my very unpleasant experience dealing with Focalprice vendor humin.lu. his site announced one day deal for selling 100 items for $ 1.00. I ordered
    the package the day, and received confirmation. However, the package was sent three weeks later, when even mention of the deal disappeared from the site, and I got only one item.
    Now, I want to emphasize, I am not complaining about monetary loss. I am talking about fair sales practices. I contacted the vendor, and he denied that such deal was ever offered. So he changed the price AFTER my order was placed and accepted and didn't bother to notify me. Our communication did not bring any agreement. Also, in the past there have been several similar cases (such as with a smartphone etc). I supposed now that this is not an accident but a deliberate policy of this site.
    I want to warn (possible customers, customer service, site administration) about fraudulent practice, complete disrespect to customers and utter disregard to all rules of fair sales practice.
    Of course, I will never buy from him again and will recommend not to deal with the Focalprice to everybody I know.

  8. m
    February 9, 2015 at 9:51 pm

    I'm yet another who was lured into the cheap deals. I quickly changed my mind about the order and requested a cancellation since it was in the 'unpacked' status. They were dodgy with thru replies to my messages and gave me an invalid tracking number, saying that the order had been shipped even though its status was 'paid&unpacked'. I've now messaged 5x and still waiting for a reply. Meanwhile I'm giving them my honest review across the web alerting other consumers!

  9. Jonny
    March 25, 2014 at 7:20 pm

    I've used Focal price twice, They got it right Just the once, but not the 2nd time, To be fair, I'd avoid them like the plague, Since then I've read so many bad reviews.

  10. Alexander
    March 18, 2014 at 3:22 am

    Thank you so much. I almost bought something from them.??

  11. littlevoice
    March 16, 2014 at 11:24 am

    I am trying to find out about focalprice and stumbled across this page. Mt problem is they sent me the wrong item, they have asked for photos to prove it, but the reply messages on the focalprice account will not send, so I cant get back to them. All other emails come back 'delivery failure' too. Not looking very promising. Last resort I have messaged them through their FB page

  12. mark
    February 23, 2014 at 8:09 pm

    Focalprice volantarily belongs to a review site: reselleratings.com, if you have bought something from them you can write ANYTHING you want and.... if its bad FP will get back to you in about 5 seconds, they read their reviews every day and will kiss your behind until you rewrite your review. They are at 8.5/10 right now @ 4000 reviews

    • Hanz
      March 3, 2014 at 5:32 pm

      i have been trying for two months, NOTHING.. They take my money and deliery NOTHING..

  13. mary
    February 22, 2014 at 11:23 pm

    focalprice.com Scam website

  14. jerry V
    February 15, 2014 at 2:36 pm

    5weeks ago i bought two mjx rc helicopters with free worldwide shipping and best they were in stock as i asked this before ordering ,also they both had 40% discount total 96.90 euros paid right away and after two days tracking numbers in my account and as always the trackingnumbers never work!
    After 16 days i get the money paid back with a note orders cancelled because shipping was higher than expected??? Excuse me it was free worldwide shipping......also the items were not in stock this all in one message .
    When you have any questions we are back after chinese new year.
    After new year i checked the two items and these are back in stock and twice the price i paid for themand free worldwide shipping,i wrote and got an answer on my question why this all happened , just a short answer : because you wrote a bad review about the items and our service we have deleted your account and you are banned from the website!!!!!!
    To be sure i did not write any words that are inappropiate
    Well this says it all doesnt it? Happy new year focalprice!!
    Please check before you buy from these scam artists

    • Hanz
      March 3, 2014 at 5:30 pm

      do not buy from FocalPrice.com. it's a scam.. the reviews are not customes.. the good review are from FocalPrice.com.

  15. Dyskinesia
    February 13, 2014 at 6:12 am

    I have the same experience with Focalprice.com. I bought an item that was defective and gave my honest review to warn other off and like yours mine was rejected. What was interesting was that I bought the item due to positive review. I Still buy from Focalprice from time to time but nothing over $25 and I know now how to spot fake reviews. If reviews are automatically selected from stars given, next time I will try giving a defective item 5 stars and then give my honest feedback and see how it goes. Helpful article by the way!

  16. Alan Z.
    February 9, 2014 at 5:23 pm

    I was trying to buy a IPad 2 screen replacement from focalprice.com because of their cheap price and good review published on their website. Luckily I found your review and knew the true story behind. Your article is really helpful. Thank you, Erez!

    Regards,
    Alan

    • Erez Z
      February 9, 2014 at 5:48 pm

      So glad I could help! :)

  17. Sarah
    January 26, 2014 at 7:58 am

    Am with you here! Bought my 82 yr ole mum a tablet as a smart phone is no use with her failing eyesight. Instaled apps such as Line, Viber and Line so with HUGE text, she can just see what she is doing.
    Scrolling option stopped working, not really conducive to a touch screen device?!
    I've also written a negative review - 2 in fact - funnily enough only 4-5 star reviews show.
    I have requested a RMA and also complained and requested a refund via My Messages - after my response to WHY are you asking me for more money (GBP) to send me a new unit to replace the faulty unit, all messages and my RMA have been wiped!
    Tried to request another RMA - the system won't allow me.
    Oh, and the delivery was very late, but this pale's into insignificance with the other issues!

    • Rudy
      January 30, 2014 at 4:01 am

      Hi Malcom,
      This was my problem, I never received the items, i was offered a refund or reorder.
      I kept asking for a refund, and as you read , they tried all kinds of tricks. I got my refund , not from them but PayPal. My advice is talk to PayPal and explain your situation and ask them for a resolution. I found them to be very understanding as they must see this sort of problem every day. Whatever you do, do it long before the 45 days are up. Another one of their tricks is to string it past the 45 days then it's too late to raise a dispute.
      Regards
      Rudy
      PS. I stopped communicating them after I'd been around the circle a couple of times.

  18. Rudy Transfeld
    January 21, 2014 at 10:04 am

    Further to my saga. Received an e-mail to say they will refund, I replied " when will the money be in my PayPal account " They replied " We cannot refund because you opened a dispute "
    Anyway to cut a long story short after many more e-mails like this PayPal refunded me my money .
    I closed my account, they asked me why and I told them in polite terms that they are a dishonest company.

    • Malcolm Wilson
      January 29, 2014 at 2:06 pm

      I am having the same bother, the tablet i ordered would not boot up and had superficial damage on the screen. I have been messaging them via paypal due to me not being able to get hold of them via the focalprice site, i have been dealing with 4 different customer services advisers and all are useless, they refuse to pay the return postage even tho they are at fault and the device is not fit for purpose.. as you can imagine i am furious at this point but i will be able to escalate on 31st jan, cant wait, they even made me an offer of £45 and i needn't return the item, at first i refused this offer as i thought why shud i as im not at fault, but just to end it i was prepared to lose the £7.50 and accept their offer, now they wont even give me what they offered..
      anyway rudy, how did your case go with paypal, did you still have to return the item and pay for the return postage before they refunded you and if so did they give you your return postage back??

    • Malcolm Wilson
      January 30, 2014 at 11:22 am

      Cheers Rudy,
      I will be escalating the case on the first opportunity, well tomorrow and i started the case with them via paypal on the 16th jan. thanx for the advice and info, appreciated... I'll let all know the outcome, I also tried to leave honest feedback with the site but they kb'd me from putting it up, guess they don't like honest negative feedback, proper dodgy site, just wish i had found this forum before buying from focal price..

  19. Jeb
    January 17, 2014 at 11:35 pm

    I just bought 2 orders of buckyball magnets from their site, should i be worried? :S

    • Erez Z
      January 19, 2014 at 2:35 pm

      Nah, I'm sure it'll be fine! :) Though I think there are better places to get buckyballs. For the record, I bought buckyballs from them in the past and they did arrive. I think it's okay for a simple item like this - just beware of getting anything more complex.

  20. Peter
    January 12, 2014 at 5:46 am

    1 seconds ago
    They will take your money and screw you up.

    I bought a USB-VGA adapter, it was delivered after a month and a half. the product did not work at all. When I try to contact them I never got an answer. they would not answer your email and when you go to the live chat they tell you to send an email.
    They will screw you up big time. DO NOT BUY from these people.

  21. smaro
    January 11, 2014 at 6:07 pm

    why i didn't read your article before i bought a tablet from FP?i'm trying 2 months now to take my money back but no luck!it's very difficult to contact with them and if you do it's like you're dealing with a 5-year old child.and don't make the mistake to order as a guest(which i did) because the order id they will give you doesn't exist or usually their system doesn't accept it.so 2 months now i'm trying to explain it to give me return codes but no luck.

  22. JS
    January 11, 2014 at 3:54 pm

    FocalPrice is terrible. Should have known, but I saw a cool wrist watch advertised very cheap. It was a see-through watch with glass front and back which arrived completely shattered. They sent it in a plastic bag with no padding. I wrote back in disbelief but did not get a reply for several days and ended up filing a claim with Paypal, sending pictures, etc. Paypal refunded the money immediately under their buyer protection. A month later, I received an email in broken English from Focalprice offering to send another watch. I have nothing to lose so accept. A week later they write that they already gave me a full refund so I have to order again. I write back saying they failed to respond so Paypal issued the refund and deducted from their account. I ask why they contacted me after a month and why would I order anything again? They continued sending three more messages insisting I place a new order because they issued a refund. Each time, I wrote I will never buy anything from them again and to stop writing. Each of those replies was answered insisting I had to order again, signed by "Jennifer" but obviously different people with very different English skills. Their logic seemed to be that since they screwed up I had to give them another chance, plus because Paypal took the money back I was required to order again. The writing and logic made it seem like I was dealing with a four year old child. I laugh every time I wonder how many glass watches do they ship out in plastic bags?

  23. Rudy
    January 11, 2014 at 2:43 am

    Follow on to my previous story, received another e-mail today offering me vouchers to the value of the refund. I answered with "I want a refund NOT vouchers"
    Stay tuned.

  24. Rudy
    January 10, 2014 at 11:28 am

    With regards to my order, I received an e-mail advising me that the parcel was returned to them . Best explained here is a copy of the e-mail.

    Dear Customer,

    Thank you for shopping with FocalPrice.com.

    However, we have just received your order FPTZULXNZ1TA returned by shipping company, due to nobody sign the parcel or the shipping address is not clear.

    Please login your FocalPrice account and Submit a Message to let us know you'd like to have a refund or resend. Thanks.

    We understand it's frustrating that can't receive what you've ordered. We feel sad too. Here, we'd like to present you with a 3% off coupon as a token of our apology.

    You can apply it on your next order to save 3%.

    Coupon code: FCCUTQX4D

    Value: 3% off

    Valid till: Jan. 31, 2014

    *Please do contact us via My Message to confirm you need refund or resend. Thanks.

    *Please do not reply to this email as we are not able to respond to messages sent to this address.

    Best Regards,

    FP Customer Service Team

    ME: I asked for a refund, been caught before with extending the 45 day deadline.
    No Answer.
    I raised a dispute and claim right away as I had 2 days left.
    Their next e-mail was " What parcel, we cannot locate one"
    I sent a copy of the above e-mail, their reply " So you want refund"
    YES I WANT REFUND.
    At the moment awaiting the resolution outcome.

    I concur, DO NOT BUY FROM FOCALPRICE.COM or should that be CON?

  25. adc
    December 10, 2013 at 9:26 pm

    I ordered some $10 magnets from them. It wasnt until I went in to check on the order that I discovered the site was shipping from China. No big loss if I get ripped off but the site gave no indication it was a foreign site. You are never too old to learn something new. Thanks to all for sharing your experiences.

  26. paul roberts
    November 28, 2013 at 3:36 am

    I also had a bad experience with focal price a 60 dollar tablet that arrived dead would not work.they want photos & video proof of it not working but their web site is defective in that the upload of the photos & video does not work so they gave me an email address instead after sending to the email address it was auto replied to me that it needs to be done through the web site did I mention that it took 2 months for the product to arrive....I just gave up getting my money back.they r bad don't buy anything from them

  27. Mike
    October 6, 2013 at 6:08 pm

    I ordered a phone in FocalPrice, I've been sending emails for days because they said they had the item in stock, and apparently they don't. So yup, I sent several emails, and so far I haven't gotten a single response, except for one saying "Sorry, please send a message via our website" and when I try to do that, surprise! I can't... Because after paying my item via paypal, apparently my order ID is invalid, and you can't send a single message without a valid order ID... ARE YOU KIDDDING!?! What am I supposed to do?

  28. Sixstrins
    October 2, 2013 at 9:56 pm

    This article seems a little biased to me, based on a negative personal experience.
    You're not mentioning the price/quality of products while this is important I think.
    Why bother talking about selective publishing of reviews? This is a current practice : product reviews by stores who sell the product, user testimonials on software sites,... This is so obvious.
    Furthermore I would advise people to visit the forums of sites like DX,.. Lots of interesting information about service, quality,...
    I just received a shipment from Focalprice where every item was nicely packed, everything worked as it's supposed to.
    This is maybe the 5th time I ordered from them and never had a problem.
    Sorry, this article looks more of a personal campaign to me than an informative article.

    • Erez Z
      October 3, 2013 at 8:04 am

      Thank you for sharing your experience with Focalprice, and I'm glad to hear it was a positive one. That said, this is not the point of this article at all. They could be shipping wonderful products -- but they are still being blatantly misleading and dishonest.

      Any service could opt not to publish buyer reviews. That's their choice - nobody's forcing them to use buyer reviews on the site.

      BUT publishing only the buyer reviews that rate a product highly is just so dishonest, and to me, that's grounds for not using a service.

      You say "this is a current practice," and yet, I've never seen it done anywhere else. I routinely post reviwes on Amazon and elsewhere, some of which are negative, and my reviews get published all the same - as they should.

      Just imagine - what if MakeUseOf just censored your reply here because you didn't like the article? "Sorry, we only publish favorable replies, that's how the system works". How would that make you feel about the website and our honesty? Would you remain a reader and still recommend us?

  29. James B
    October 2, 2013 at 9:59 am

    To me, it seems obvious it was just another China dropshipping clone site - and if you're going to shop on those, which I do all the time - you should stick to well known sites like DHGate or AliExpress (Alibaba, for direct sales). Both operate a kind of escrow system , where your money won't be released to the seller until you're satisfied. The manufacturers really hate getting negative reviews there, so they're usually more than willing to sort out any disputes quietly. I'm sure you'll still come across some crap there at some point, but thats the chance you take. There are numerous scambook entries for both those sites too.

    Also, be realistic with your expectations - what did you expect from an LED lightbulb rated for 10W? Even the $250 Phillips Hue aren't particularly bright!

    I've had nothing but great service from every manufacturer I've dealt with on AliExpress - in my experience, most of them will jump head over heels to please you, including custom tailoring on clothes, at 1/10th the cost of getting something "off the shelf" in the UK.

    • Toon
      December 6, 2013 at 10:07 am

      I agree. I think the expectations are the problem here. I bought what I think is probably the same product and am happy with it. Yes, it's not very bright, but as a mood light I love it and I prefer reading in fairly low light. If I bother rating/reviewing it, I will probably give it 5 stars as it was super cheap and does what I expect it to. However, the writer of this article would assume that I am a fake reviewer and would be WRONG! I have shopped from both Focalprice and Aliexpress and would shop again with both, and have had occasion where I was refunded my purchase costs due to either products not arriving in the specified timeframe or being faulty. I don't feel I am taking a big riske with either of them. However, you have to be realistic about the prices you are paying and the standard of product to expect. I have had a couple products that have broken fairly quickly, but they were very cheap & that's the risk you take.

  30. dragonmouth
    October 1, 2013 at 10:53 pm

    eBay does something similar for their favorite sellers. They actively discourage negative comments. How can someone have 5,000 or 10,000 positives and less than 10 negatives?! Either they are very, very, very good or their ratings are massaged.

    • EXeBaySeller
      November 28, 2013 at 9:32 am

      Although not an eBay seller any more, we had a very successful eBay business about 8 years ago, and our ratings were very high. We tried to ensure that all our customers were happy by exceeding their expectations. Examples: Full refund for returned goods, no questions asked. If goods were delivered just one day late (we specified an exact delivery date), we refunded the delivery charge. For this reason, we had extraordinarily high ratings. The very few negative ratings were from people who were impossible to please. For example, some customers would purchase a technical product that they didn't understand how to use but would blame us, even though they chose the wrong product. In those cases, we always gave full refunds including delivery. Some of them would still leave negative reviews. What else can a retailer do?

      We stopped selling on eBay because we were defrauded twice, and despite fulfilling all eBay's & PayPal's security requirements and responding to all their increasingly irrelevant queries, they would not fulfill their seller protection policies. The would repeatedly ask for the same information, and also demanded information that was irrelevant, impossible to provide and not referred to in any of their seller protection policies. In other words, they kept moving the goal posts until it was impossible to meet their demands.

    • dragonmouth
      November 28, 2013 at 2:21 pm

      For a few years, I was a regular buyer on eBay. 99.9% of transactions went smoothly. Any disagreements about the merchandise were resolved amicably without eBay getting involved. However, there were some transactions where the seller tried to deliver merchandise that was not as described in the ad (amount, condition, type, etc.) or changed the shipping fee, and would not make good. Any public comment describing the problem or a non-positive rating resulted in a harsh email from eBay in effect telling me "not to rock the boat" because "eBay is one, big, happy family." While not telling me outright to change my rating or comment, I felt that they were trying to intimidate me to do so. Interestingly this mostly happened with regular sellers that did thousands of transactions. It only happened once with a small seller; the guy had only couple hundred transactions. I must admit that things did get a little bit heated with him.

  31. Trevor
    October 1, 2013 at 4:45 pm

    Thank you for warning!

  32. android underground
    October 1, 2013 at 4:41 pm

    Take-home message: before you buy, read a couple of review pages for different products. If you see lots of positive stories w/o a single negative opinion you know it's time to block the store's URL in AdBlock, your Windows hosts file, or whatever you use to keep the bad sites out.

  33. Chen
    October 1, 2013 at 7:26 am

    It's a Chinese (Or HK) based company/website. I'm not sure if the products are sent from China, but it's pretty obvious they would do this kind of thing in their reviews.

  34. Saikat B
    October 1, 2013 at 3:12 am

    An eye-opener. We would wiser to pay more attention to comments and consciously note if they are too skewed.

  35. Joel L
    October 1, 2013 at 1:41 am

    ROFL. Well, you gotta love their blunt honesty. Never heard of FocalPrice before and thus never used them, but I'll be sure to keep it that way.

    • jkendal
      October 1, 2013 at 1:00 pm

      +1

  36. Tess
    October 1, 2013 at 1:16 am

    I wrote a review of an ebook I purchased from the Sony book store. My title was "A Waste of My Money." My review was never published, but when I tried to do it again because it seemed like it hadn't gone through, I was told "you can only send one review of a book."

  37. Matthew H
    October 1, 2013 at 12:55 am

    Incredible article. When you were ordering from FocalPrice, did you notice anything that seemed a bit suspect? Anything that implied that they had a flagrant disregard for customer satisfaction, or that they sold poor quality products?

    • Erez Z
      October 1, 2013 at 6:22 am

      Not really, but I wasn't looking too hard, either. My complex thought process went something like "ooo, cheap! [order]". I guess I deserved it :)

  38. Charity
    September 30, 2013 at 7:36 pm

    I've found this to be true with many websites, including Avon.com! I posted a negative review giving my honest opinion about a piece of poorly made jewelry (not what I used to get from Avon) and they refused to post it. There were only good reviews about this item which could not possibly all be true. I'm not even that picky, but this piece was really bad.

    • JL
      March 24, 2014 at 3:27 pm

      Indeed, FocalPrice.com systematically refuses to publish harsh but very honest buyer reviews.

      Furthermore, FocalPrice.com is not able to guarantee the service for e.g. the tablets it sells. They don't have contact with the manufacterer and hence can't deliver e.g. a fresh IMG ROM file for their tablets.
      Moreover, their tablets reveal to hold SIGNIFICANTLY less internal memory than what their advertisement claims.

      On four orders I placed at FocalPrice.com, three revealed to be faulty. After the last and faulty order, I stopped buying any stuff from this site. According to me, they only sell leftovers and disqualified products.

      Sorry. You're warned for this Chinese scum.

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