Pinterest Stumbleupon Whatsapp

** Editor’s Note (September 25th, 2012) – please be aware that the Hotmail Development team are NOT monitoring this page anymore and will NOT answer any more questions. If you have a technical problem, your best bet is to ask it over at MakeUseOf Answers **

Over the past year or so, MakeUseOf has published quite a few articles on Hotmail, the email service that everyone loves to bash. However, James has told you why we should let it back into our hearts Is It Time To Let Hotmail Back Into Our Hearts? [Opinion] Is It Time To Let Hotmail Back Into Our Hearts? [Opinion] Hotmail has had some seriously bad rap over the years, and is now almost universally shunned by tech professionals and bloggers. The main complaint has always been that the service is spam riddled, but is... Read More as well as profiling a new feature that Hotmail has introduced to combat grey mail Grey Mail: The New Email Nuisance To Hit Your Inbox Grey Mail: The New Email Nuisance To Hit Your Inbox Spam has been the bane of email for a long time, but I'd be lying if I said my inbox was full of spam nowadays - it isn't. Filters and worldwide anti-spam networks cut it... Read More .

After a bit of a reputation in the past as a spam collector, it seems that Hotmail is now making a promising looking comeback (despite The Oatmeal saying that having a Hotmail address marks you down as someone who “still has issues with spyware and thinks MySpace is hip“).

It seems that our coverage of Hotmail has not gone unnoticed by the folks over at Redmond, as the Hotmail Development Team have offered to do a Q&A session with the readers of MakeUseOf.  That’s right. This is your unique opportunity to ask the guys behind Hotmail ANYTHING and they will answer it – well, anything Hotmail-related that is.

Do you have a burning question about Hotmail?  Are there any features you would like to see them implement?  Any features you want to see them scrap?  Do you have a huge complaint about Hotmail that you want to make straight to the horse’s mouth? Maybe you want to ask them if they are actually closet Gmail users?!


Whatever you want to ask, if you have a question or a comment you want to put to the Hotmail Development Team, just put it in the comments section below and wait for their reply.

  1. S_W.
    May 25, 2016 at 10:39 pm

    Just saw that the Hotmail Development Team are NOT monitoring this page.

    Why not just delete this webpage so as not to waste anyone else's time?!

  2. S. W.
    May 21, 2016 at 3:00 am

    Dear Hotmail team,
    I would like to know how many emails I have in each of my Hotmail folders and also how many emails I have in total. My Hotmail used to be able to do this, but since the last change not.

    It takes way too long to count them manually!

    Is there a way of doing it that I don't know about?


  3. Adriana
    March 11, 2016 at 3:27 pm

    Hello,so I've been having a hotmail since I was in the 3rd grade,I am a senior in high school now. I used my hot mail email for everything including my Twitter. I've been trying to get into my Twitter and it won't let me because it sends a varification code to my hotmail email that I can't access. My hotmail email has the phone number I used to have that went out of service so it doesn't receive varification codes. I triedd the two step recovery process for hot mail and it never works. I've been trying for months now. The information in my hotmail is so old I don't remember it. The reason I really want to recover this email is because a lot of my social media is connected to this email. I also don't want to make a new Twitter account for a lot of reasons so I really am trying my best to recover my hotmail although it is

  4. Lisa Anderson
    October 21, 2015 at 12:37 pm

    When I go to reply to my emails in hotmail my text is displaying on screen from right to left. The email message that I am responding to looks normal in the inbox and then once I hit reply it also then is displayed on screen from right to left!
    It is killing me -everything appears back to front.

    Could you please help by responding to my hotmail as I rarely access my Facebook account that I had to use to enter this forum.

    I thank you in advance for your trouble

  5. pritesh
    April 3, 2015 at 1:43 pm

    I recover my hotmail password wheneve I wanna download any windows app in my phone it ask hotmail id and password when I enter both is shows wrong to me plsss give me suggestion I cant download any app from store...

  6. Brittany
    November 26, 2012 at 3:19 am

    How long until my account is deactivated because of inactivity. I made an account about seven years ago and probably haven't checked it for about five years. I realized that I might have had some important messages. Is there anyway my account can be retrieved? Thanks.

  7. David Cole
    November 22, 2012 at 12:08 am

    my live messenger account was blocked because they thought someone else was using it. now i can´t recover my account. apparently i made a mistake when i provided a back up e-mail, i (possibly) wrote instead of safe-mail. net. does not exist to the best of my knowledge. they may be sending a code to a non-existant e-mail address. the recovery form they provide does me no good. i use live messenger for chatting and receive notices in live mail about other social networks. that´s all. i don´t use it to send emails hence i can´t say what the subjects of recent emails were, i don´t create folders, i don´t have x-box. i can´t answer any of those questions, only previous passwords. i never have had a security question either, as far as i know. i have contacts in live messenger i don´t want to lose, and no other way of contacting them. what can i do?

  8. Joan Hansen
    November 21, 2012 at 2:03 am

    my hotmail switched to windows live and I don't know how to get it back?

  9. CowGirl
    November 20, 2012 at 11:12 am

    Why is it that I receive TONS of spam in my iPad mailbox, & that same junk is not in my web hotmail inbox?

  10. Lokicosmo
    November 16, 2012 at 5:57 pm

    Help! I have entered all birthday details onto my iPad through the hotmail birthdays and they keep disappearing. Why?

  11. Tej Pratap Neppalli
    November 15, 2012 at 5:08 pm

    Dear hotmail team,
    I had sent a business mail from one of my hotmail accounts to a client and by a simple mistake, there was a typographical error and the mail was sent to someone with the same Id except, that in the mail Id I use, there are capital letters. I want to stop the mail from being received by an unknown person. How can I retrieve the mail or stop it, other then sending the email id an apology for the wrong address.
    Please advise.

  12. Robert powell
    November 15, 2012 at 1:46 pm

    My computer won’t let me check my Hotmail or Yahoo emails.

  13. xiao
    November 15, 2012 at 6:21 am

    My 2 email accounts was blocked and I have one of the blocked email address is related to another blocked one, I tried to request the secure page to send to my third email, but I never receive any link from Microsoft hotmail group. I didn't set my information properly for both my hotmail addresses, so there is no way I can log into my accounts.
    Pleas help

  14. Elijah
    November 14, 2012 at 8:49 pm

    Every time when I send an email from my Hotmail account, my signature is sort of gone on the receiving end and it is in grey color. In order to see my signature, the receiver has to click on a little icon to expand the message. This is unbelievably annoying and it looks very unprofessional. Please, I beg you, how can this be fixed so my signature is always visible in my message without having to click to expand? Thank you.

  15. koene
    November 14, 2012 at 4:28 pm

    several outgoing e-mails disappeared after reducing attached JPEG files. The pictures arrived and the text was gone. Where can I find the missing text?

  16. Janee Lehleitner
    November 13, 2012 at 9:55 pm

    I am not able to send a document attachment from my mac. I run the Mountain Lion operating system

    • Tina
      November 14, 2012 at 9:55 am


      How is your question related to Hotmail? In any case, there is no further help to questions posted in this comment thread. Please post your question on MakeUseOf Answers. Please add as many details as possible, so we can help better.

  17. ehc
    November 13, 2012 at 9:00 pm

    Hello, I am looking for some very important information stored in my previous email that has been deleted by hotmail since I haven't logged in since 5 years ago.

    Please let me know if there is anyway to retrive the account and information.

    The email account is - master_chan1 at

  18. P. Scott
    November 13, 2012 at 5:27 am

    Can anyone please tell me how long hotmail, sent and received, stay before they get automatically deleted?

  19. Jackie
    November 12, 2012 at 4:15 pm

    How do i get someone who keeps sending me emails not to go directly to junk/spam? They are going to spam directly, so I never get them. I found her in my junk folder today. I added her as a contact. Anything else?

    • Tina
      November 14, 2012 at 9:56 am


      There is no further help to questions posted in this comment thread. I recommend posting your question on MakeUseOf Answers.

  20. Amiirah
    November 12, 2012 at 1:31 pm

    I need to recover some emails which i have deleted and also emptied the deleted folder.
    Before, I had already disallowed the button recovery.

    What should I do now?????????? :(

    Help please!!!!!!!!!!! :'(


    • Tina
      November 14, 2012 at 9:57 am


      I'm afraid there most likely isn't a way to recover those emails. Your only hope is to contact Hotmail directly. Unfortunately, they are not responding to comments in this thread anymore. Good luck!

  21. Pieter Basson
    November 12, 2012 at 8:13 am

    I've been unable to use my account [email address removed] ever since an email asked me to re-enter my password as confirmation. Both the new and the old password now does not work. How can I regain access to my account?

    • Tina
      November 14, 2012 at 9:58 am


      You can try to recover your account. However, it sounds like someone tricked you into handing our your old password, which they then used to access your account. Your chances aren't good.

      There is some advice on how to recover a Hotmail account above and you will also find similar questions when searching MakeUseOf. Good luck!

  22. George E. Pangalos
    November 11, 2012 at 10:46 pm

    Hello Hotmail Team,

    I have had a long running problem with my email account and the
    volumes of unsolicited junk email; mostly emanating from the US.

    My account is stock standard and of late have taken to using your
    improved junk/spam filters.....with some...success.

    Initially I tried to block unsolicited spammers by including their
    addresses; as listed, after the ampersand in their listed URL's.

    Well....the response to that effort was to be bombed by a myriad
    more junk/spam emails.....NOT a happy camper!

    Most recently, I picked up on your Inbox 'rules' option and have
    instead opted to have 'undesirables' deleted; as soon as they
    have landed.

    Initially this worked a treat and has considerably reduced the flow
    to a mere trickle. However there is still one slight problem.

    Most of the junk/spam emails, appear to have a common 'parent'
    or 'root' sender which I have included in the rules filter but....they
    in turn; in having been blocked, use a myriad of proxy senders in
    retransmitting a common theme email; on behalf of 'parent' sender.

    My question is: How can I construct an inbox 'rule' filter which can
    autonomously link any future unknown junk/spam email senders;
    associated/linked to a familiar 'parent' /'root' sender.


    George E. Pangalos

    • Saikat Basu
      November 12, 2012 at 10:58 am


      I recommend asking your question on MakeUseOf Answers [] where you have our wider community asking and answering questions.

  23. Dhia Mohamad
    November 9, 2012 at 8:54 pm

    Dear Sirs

    Previously, if I wish to send Hotmail recipients an interesting subject, I usually copy the website address and I paste it on the Hotmail page, as below:

    AS you can see the website address is not active.
    Is there a solution for this.
    Best regards

    • Tina
      November 14, 2012 at 10:00 am


      Links typically do become active when you paste them into an email and send them. Your link above for example is active now after you posted your comment. Have you tried sending an email to yourself to see whether your links are active?

      In case they are not, I recommend posting your question on MakeUseOf Answers.

  24. Rosemary
    November 9, 2012 at 4:49 pm

    New computer has Windows 8. I did access my Hotmail account but am only to get the e-mail from the last two weeks. How do I access the rest of it?

    • Tina
      November 14, 2012 at 10:01 am


      Team Hotmail no longer responds to questions in this comment thread. However, we have a Q&A forum where you can get help. Post your question on MakeUseOf Answers.

  25. Lotte Lambourn-Brown
    November 9, 2012 at 12:15 pm

    I was wondering if you could tell me how to stop my old emails being deleted automatically out of my hotmail folders. I seem to have lost everything pre-2005 and am afraid this will just continue. I like keeping some of the old emails as they reflect a lot about my life through the years!
    Hope you can help me!


    • Tina
      November 14, 2012 at 10:01 am


      Team Hotmail no longer responds to questions in this comment threat. But you can get help if you post your question on MakeUseOf Answers.

  26. Gerald Garrett
    November 9, 2012 at 1:59 am

    Can you help? Whenever I forward an email Hotmail keeps all the history with the original email. This continues with each forwarded message and is indicated by a number in parenthesis. This does not happen on other Hotmail accounts and I'd like to stop it. Do you have any suggestions or fixes?

    • Tina
      November 14, 2012 at 10:02 am


      I don't use Hotmail and don't have an answer for you. Unfortunately, Team Hotmail has stopped responding here. However, you can get help if you post your question on MakeUseOf Answers.

  27. MJ
    November 8, 2012 at 5:03 pm

    Hi i was helping my friend recover his email account that had been frozen and it worked i got the link to put in a new password and everything however now i am in Europe and i can enter his account with the new password and he is in South America and still cant access it... it tells him that because it was open in two different regions he needs a special code to access his account!?! how can he fix this!? thank you

    • Tina
      November 14, 2012 at 10:03 am


      I recommend posting your question on MakeUseOf Answers. Team Hotmail is no longer responding here and I don't know the solution. Sorry!

  28. Debbie
    November 8, 2012 at 3:44 pm

    I use Safari on my desktop (windows 7) and when I open my hotmail it opens another window and when I want to send emails, it will open another window, each task I do it opens other window? how can I fix this problem?

  29. Mohanad
    November 8, 2012 at 8:09 am

    i have a problem and i don't know how to solve it??? please i need your help
    when i try to make a new email i found my yahoo mail appears as an option to choose from which email i want to send my hotmail or yahoo mail, but i don't want my yahoo email to appear anywhere in my hotmail for personal issue, i tried to check Sending/receiving email from other accounts, but i found that i don't have any other email accounts assigned to my hotmail, but in the same time i still have this problem.
    hope you could help me with this problem, and waiting your feedback
    your prompt reply will be appreciated

    • Tina Sieber
      November 8, 2012 at 12:22 pm


      Apparently Team Hotmail is no longer responding to comments here and besides, your question is a mix of Hotmail and Yahoo. If none of the solutions suggested above help you, I recommend asking a question on MakeUseOf Answers. Good luck!

  30. mat snow
    November 8, 2012 at 1:44 am

    I mistakenly emailed another person with the same name as a relative. I have deleted both from the contact list BUT when I try to email my relative the option of the mistaken identity email comes up when I push "NEW" there sets this bad email. The guy who gets them is nice but its very serious that I not do this. He has asked me politely to please delete his email address, I've done this in my contact list but when I am typing I make this mistake. So I don't catch it. It is exactly the same email address accept for gmaill instead of Hotmail. How to i get rid of that option to push when I am typing a New email? I push on "edit" and I edit it with Not .. but it stays in the list

    • Tina Sieber
      November 8, 2012 at 12:22 pm


      Team Hotmail is no longer responding to comments. Unfortunately, I don't use Hotmail or Windows Live Mail, so I'm not a big help.

      If none of the solutions suggested above help you, I recommend asking a question on MakeUseOf Answers. Good luck!

  31. John
    November 7, 2012 at 11:18 pm

    Every time I want to check my email I have to enter, email and password. I would like to set it up so as long as my PC is on and I close the window I don't have to re-enter it all back in everytime. How do I go about it?

    • Tina Sieber
      November 8, 2012 at 12:23 pm


      I'm sure there is a simple answer to your question. Unfortunately, I don't use Hotmail myself, so I don't know it. Since Team Hotmail is no longer responding here, I recommend asking a question on MakeUseOf Answers. Good luck!

  32. moni
    November 7, 2012 at 10:36 pm

    Does hot mail keep records of our e mails. If I delet all of my e mails will you have them stored on your servers or your site,or anywhere else?

  33. Doug Lardie
    November 7, 2012 at 3:56 am

    why is it Hotmail will not let me close out and go to Google I can click on the back arrow for ten minutes and it will not let me out the only out is to close the Hotmail sign in and go back on the internet just to get to Google

    • Tina Sieber
      November 8, 2012 at 12:24 pm


      Seems like Team Hotmail is no longer responding to comments here. Thus recommend asking a question on MakeUseOf Answers. Be sure to add what browser and operating system you are using to access Hotmail, so the Answers team can solve your question for you. Good luck!

  34. Sylvain
    November 7, 2012 at 12:03 am

    How do i recover a lost email account?I know the password to each of my usernames/hotmails but i have a made quite a few and I lost the most important one.When I did make it I did connect my alternate email(if that makes a difference).I know both the althernate email and password but not the email account username, is there a way i can retrieve the hotmail?

    • Tina Sieber
      November 8, 2012 at 12:26 pm


      Check out the answers to these questions on MakeUseOf Answers. If none of them help, do ask a new question!

      Good luck!

  35. wayne
    November 6, 2012 at 9:46 am

    When i try using google chrome for my hotmail account it freezes and i have use task manager to close the page
    any help or answers
    thank you

    • Tina Sieber
      November 8, 2012 at 12:28 pm


      Have you tried clearing the cache and Hotmail / Windows Live Mail related coookies in Chrome? Is there any error message, for example does accessing Hotmail crash the Flash plugin in Chrome?

      If you want to get some more ideas and thorough support, I recommend asking your question on MakeUseOf Answers. Good luck!

  36. Sandy Johnsen
    November 6, 2012 at 2:15 am

    How do i get the delete, forward, junk etc buttons back at the top of my emails i seem to have lost them

    • Tina Sieber
      November 8, 2012 at 12:29 pm


      Team Hotmail is no longer responding to questions here. I thus recommend to ask your question on MakeUseOf Answers. Please include what browser you are using to access Hotmail. Good luck!

  37. Christine
    November 5, 2012 at 11:52 pm

    When someone sends a chat message to someone that's not signed in, where do those messages go. Can they be retrieved?

  38. alex
    November 4, 2012 at 4:35 pm

    I have changed my hotmail past wet into it what can i doord several times and still cannot g

  39. Benjamin
    November 2, 2012 at 9:34 pm

    How can I recover my lost mails in my windows live account?

  40. Beth
    November 2, 2012 at 5:20 am

    How do I stop our email address's from showing up like when we go to sign in and we hit the first letter the entire email shows up and we no longer want our computer to do that how do we stop it?

  41. Doug Connelly
    November 1, 2012 at 7:27 pm

    My hotmail won't open pictures sent from a google account. Any ideas why?

  42. Francis Amadiegwu
    November 1, 2012 at 3:29 pm

    On October 30, 2012, I submitted the following Question To Microsoft Support:

    Unable to set up Windows Live Hotmail for my domain which I own
    I tried to set up Windows Live Hotmail for my domain which I own - NIGERIANOW.COM but got the following message: This domain name can't be used because it contains a protected word or inappropriate language. Please contact support if you feel this is not the case. I own this domain and currently use it in webmail but want to migrate it to Hotmail/Outlook.
    Please help.

    And on November 1, 2012, received the following response from Eugene C.:

    Before escalating your issue to a higher level of support, kindly provide the following information:

    * What is the complete link of the domain's website?
    * What is the nature of your domain?

    My Reply/Response:

    The complete link is:

    The Nature of the Domain is: Online News Magazine

    Could you please help me?

  43. Abe n
    November 1, 2012 at 6:01 am

    how do i go about blocking emails that come from certain countries.....ive tried to block using the IP addy, but that didnt work, and blocking the email address itself doesnt work

  44. peggy maze
    November 1, 2012 at 3:05 am

    ok... when i put friends on restricted list its not because i dont want them as a friend. i know how to block and delete as a friend. but once i have put them on restricted list, can they ever see my post again when i uncheck them from restricted list??

  45. Tess
    October 31, 2012 at 11:39 am

    My Hotmail account has been blocked and my verification request has been denied.
    I now have to fill in a new form, but I cannot open the link in the email which was sent. Is there another way to access this form.

    Problem is that my hotmail account was set up well over 10 years ago and I rarely accessed it via Hotmail. I was sending emails through Outlook/Entourage. This means I don't remember the last people I sent emails to or the subject of these emails via Hotmail!

    Please help. I also have another email address which is redirected through Hotmail, so I can't access these either. Feeling lost to the world...

  46. Carol Lincz
    October 31, 2012 at 9:51 am

    I've recently purchased a new MacBook Air and have not been able to get my Hotmail to work properly since. Here are my issues:
    1) When i type the first letter of my addressee in the "To" cell, Hotmail does not pick up any email addresses from my Contacts folder. A little blue circle goes round as if something is supposed to happen but nothing does. I have to type all email addresses out in their entirety.
    2) When I save an email with photo attachments in the Draft folder, the attachments are no longer there when I bring the email back up again.



  47. sandra
    October 31, 2012 at 2:40 am

    I have deleted people from a group in my contacts. It shows they are gone when I look at my group, but when I send out the group email, the people I removed are still on it and are still getting my emails. How to fix.

  48. Eddie Thompson
    October 29, 2012 at 4:32 am

    can't write new messages using chrome whats the problem

    E N L Thompson

  49. Elida
    October 28, 2012 at 1:59 am

    How can I set up an alert when I get an e-mail, I would like to set a sound to alert me if I'm away from my desk.

    October 27, 2012 at 7:29 am

    After I have deleted a contact in Hotmail, they still remain in the "PEOPLE" column on left hand side. How do I delete these please?

  51. Rob McCaslin
    October 26, 2012 at 11:32 pm

    Out of nowhere our EMAIL page / format, everything changed to OUTLOOK. We do not like this format nor this server set up. We did not attempt to change it. WE want our old set up back. How do we go about making this happen? Please help us !
    THankyou , Rob M

  52. Tim
    October 26, 2012 at 5:23 pm

    With other e-mail programs I have no problem grabbing an old e-mail from my inbox and replying to it to save me tome form starting a new e-mail but with hotmail , even though I'm taking form my inbox and replying to it it send it to me instead-very confusing and a huge waste of time-why is this?

  53. Jack Leach
    October 26, 2012 at 5:06 pm

    Why does Hotmail mark a sender as illegal, when I can send with my mac with no problem?

  54. Jack Leach
    October 26, 2012 at 4:59 pm

    I send mail to: admin@guitar in a, with my macbook, but when I try to send hotmail, they tell me the address is illegal! Help!

  55. wayne douglas
    October 26, 2012 at 4:22 am

    I own an Imac, I have been having problems with hotmail! I have problems sending e-mails,I have to click my mouse on send up to 10 times to get it to work! This happens on Safari and on Firefox.I even switched to the new Outlook,if anything it is even worse!

  56. Denis Friskney
    October 25, 2012 at 9:53 pm

    I went in to my hotmail account and was looking for some emails I had saved to a folder I had created. When I went in the emails older then the ones I saved today were missing, how do I get these emails back? Is it possible? If so, how?

  57. Teresa Kane
    October 25, 2012 at 6:48 pm

    My hotmail account is stopping me send emails. It asks me for my mobile so a text can be sent but then when I input the data I get a message saying "Sorry, we can't do this at the moment. Please try again later." Last night I tried for about 5 hours and today already 2.5hrs. How can I get past this?

  58. JJ Eason
    October 25, 2012 at 1:03 pm

    All of a sudden I can not access my hotmail account. I am using the correct password
    but the password keeps being rejected. What is the answer to correct this problem?

  59. Janina
    October 25, 2012 at 6:47 am

    I have a problem with some emails (hotmail) not getting to destination... They have no attachments and they are to addresses I've used before. They are in my sent messages and I don't get any "delivery failure" notification. Only happens occassionally. I have good anti virus software. I'd imagine they are not going to into there junk mail because they've had emails from me before.

  60. katrina
    October 25, 2012 at 2:44 am

    i just cannot get to use messenger it all looks different can i uninstall and put in an older version and if so what exactly do i uninstall. i want to be able to video and speak and at the moment i cant even see the proper layout. please please help.


  61. Gretchyn
    October 24, 2012 at 2:04 pm

    Hi Team Hotmail, why can I not sign into Messenger from Hotmail? When I'm on my Hotmail page, the Messenger menu at the top does not let it sign into messenger. It only provides the options "Contacts," "Profiles," and "Add Friends." How can I use IM/Messenger via Hotmail?

  62. Daphne Comer
    October 24, 2012 at 11:26 am

    Hello Team,

    Can you explain why, when I now forward an e- mail in Hotmail, the names of all previous recipients are tagged on the bottom of the one I am about to send?



  63. Larry W
    October 23, 2012 at 4:33 pm

    how do you permanently empty the "recover deleted mail" folder that brings up all the email you have deleted from other folders.?

  64. matt
    October 23, 2012 at 3:08 am

    i was looking at porn ad a bunch of stuff popped up, one of them was an open hotmail, how is that possible? weird, virus or somehing

  65. Michiel
    October 21, 2012 at 12:30 pm

    My hotmail account is unaccessible because once I accidentily changed my password to a temporary code, something like 29fen92efn aoad or something, but when I press "I forgot my password" it says 3 things. 1. It will send a mail to a other e-mail adress, but at the time I must have spelled the e-mail adress wrong, because I recognise the adress but when I go to its Incoming mails I never get the mail I was supposed to have gotten. 2. It asks my mothers birthplace, that was Leiden in the Netherlands, but when I enter it it says that it wasn't Leiden. 3. I have got to fill in a forum, but I made this account so all the spam mail would go to this account instead of to my normall account; michiel_v_s at so I have not made any maps or anything alike, so it always says it can not confirm that it is my e-mail adress, while I swear it is. The E-mail I am talking about is called Trunk at

  66. Dr. Uzi
    October 20, 2012 at 8:22 pm

    Question about INBOX, which bothers me to no end: Once I REPLY to a message, from that instant the original message appears in the INBOX carrying MY name and address as well as the original sender's name and his/her e-mail address. If I want to forward the original message, the FROM line includes MY name as well as the original sender. I want leave the original message in the INBOX the way it came in originally. How do I do that?

  67. Travis
    October 20, 2012 at 6:54 pm

    I haven't logged into my hotmail in a long time while its anyways but i logged in today and none of my messages are there all the messages that i saved or sent are all gone, its been more then a year since i logged in can you please help me?

  68. Adriana
    October 20, 2012 at 4:41 am

    Please help me out, i don't know what's happening with windows live messenger i cannot send a single instant message to one particular contact? also wasn't able to access all history saved with this partiular person until i picked a program to read it but it is not working the way it should ...

  69. Sharon Cook
    October 18, 2012 at 10:30 pm

    I have Windows 7 and use Windows Live Mail for all my email addresses, which include hotmail and gmail. Ever since I transferred to this service, all my sent and received emails duplicate themselves in my Important folder, which is where I keep, shockingly, only the most important messages. I can't seem to find a setting that will keep that from happening.
    Thank you

  70. Jørn Vidar
    October 18, 2012 at 4:49 pm

    i have been trying to get my hotmail account back and now i just got a mail from the microsoft support team telling me to stopp trying to get it back and make a new one! but i realy need this account because it is linked to my sons xbox and i have some other thing linked to it also! i realy need to get it back!!! is it any other way??

  71. Bess
    October 17, 2012 at 11:33 pm

    I had two hotmail accounts working well in the mail app of my ipad 2. Recently problems occurred occassionally with a pop up message 'incorrect password'. Deleted one of the account yesterday, the remain one works ok. Tried in different times to add the deleted account back, but 'unable to verify the account information'. Please help. How to get my 2nd hotmail account added to the mail again? Thanks a lot!

  72. Mary Beth
    October 17, 2012 at 6:51 pm

    When I get into my inbox in, everything is in such small print it is difficult to read. How do I get them bigger? The sign-in screen has large print. The inbox is very small. What can I do?

  73. V
    October 16, 2012 at 9:56 pm

    i want to to download all my hotmail mail to the computer using a email client all the old mails how to do it...

  74. Anna
    October 16, 2012 at 9:55 pm

    Might sound silly, but when my hotmail says signed in at two places (other place being my hotmail acount on my web) it says 'signed in at' and thats all, just wondering why

  75. Shannon
    October 16, 2012 at 2:10 pm

    My printing is not working properly. Whenever I try and click the little print icon, it will pop up but then give the option of save instead?!? I have to then save the email and print from there. It has done this before but cleared after re-starting my computer, now that wont even work. This is frustrating since I have to print emails on a regular basis since I work in a law firm. Please help or advise what I can do?!

  76. j
    October 16, 2012 at 6:40 am

    when trying to delete account I go to accounts then i click on delete account and i keep getting a message stating Technical Problems wait and try can i delete my account is there any other way?

  77. Michelle
    October 15, 2012 at 5:08 pm

    I recently had my hotmail hacked and pictures were deleted. Is it possible at all to restore them?

  78. Nitesh
    October 15, 2012 at 10:01 am

    HELLO, i wanna to use hot mail login plugin in our website iz it possible..? please help me out.. thanx a lot in advns .

  79. Tom Bolden
    October 14, 2012 at 1:04 pm

    When I have hundred of emails in my various hotmail folders why can't I delete them all at once rather than page by page?

  80. Sam
    October 14, 2012 at 9:24 am

    is there is anyway that you can delete your sent hotmail emails from receivers' Inbox?
    can anything be done ?!

  81. Xasan
    October 12, 2012 at 5:01 pm

    Hey. I have problem with my Email... My freind send me a email adress in to my junk and after few days i couldnt see the message so.. i need help

  82. Karen White
    October 12, 2012 at 1:46 pm

    Dear Hotmail

    I've used for around10-12 years with NO problems whatsoever. However, a recently I appear to have had my account hacked and it has been temporarily blocked. When I try to login, it appears to accept my password, then takes me directly to the 'Your account has been temporarily blocked' screen. I've passed the questions verification form (and have an email dated 2012-09-17 12:23 on my alternate email to prove it), but I still can't login. All but given up hope now. Please help!? (Said in desperation!)

    Ever hopeful
    Karen :)
    karen at

  83. Estherpuihh
    October 12, 2012 at 8:42 am

    I try to sign in my hotmail on my Ipad by the original Ipad's Mail Apps. But I can't sign in. When I sign in it say ''unable to verify account information''. What's wrong with my account?

  84. steve
    October 12, 2012 at 5:42 am

    It seems after being a very happy hotmail user and the only service I have ever used until now that there is a problem with blocking accounts. Mine was blocked I filled out the correct forms but hotmail said they had sent me a link which I never received. Is this blocking accounts going to be an issue in the foreseeable future. I have had no problems for over 7 yrs until this last week.

  85. Rus Stephenson
    October 11, 2012 at 11:03 pm

    I used to be able to block all email from anyone not in my contact list. I do not see this any longer. Was it really removed?

  86. Lin
    October 11, 2012 at 7:57 pm

    If someone has deleted a hotmail email account, what happens when a message is sent to the deleted account. Will it come back to the sender?

  87. lena murray
    October 11, 2012 at 1:20 pm

    hotmail is blocking everything that is sent by my provide, xo/concentric

    Any ideas of when and if this will be resolved?

  88. mohammed Zaheer
    October 10, 2012 at 9:50 pm

    I am not able to open hotmail page. when i enter the hotmail address, it opens with the following......

    Oops! Google Chrome could not find

    Is there any one can solve this issue..... PLEASE.......

  89. Phil
    October 10, 2012 at 8:34 pm

    Hi. I set up hotmail on my iPad 2 a few weeks ago and each time I go back to it, it has deleted all but the most recent emails. Mp iPhone doesn't do this and it's really frustrating because I keep having to log into hotmail or use my phone to see emails older than a couple of days

    Can you help pleas?

  90. Indranil
    October 9, 2012 at 6:41 am

    Dear Sir,
    Pls let me know for how long the POP retains the deleted messages from the server inbox and what if we drag the messages into a new folder. Is it safe to store the messages for future reference.


  91. Deb
    October 9, 2012 at 12:20 am

    How can I see the list of persons in a particular 'group'?

  92. Pamela
    October 7, 2012 at 10:34 pm

    Hello Team Hotmail!
    In my Hotmail, I receive facebook notifications. When I click on a facebook mail, it says (on top) that it's from "one of my friend's name", but it's supposed to be from facebook.. Please tell me why and if I can change that?? Thank Youuuuuuuuuuuuuuuu! :)

  93. WinLS
    October 5, 2012 at 1:34 am

    When I delete mail from my inbox, it goes to my deleted folder..not a problem. However, when I 'delete' a deleted mail I am am asked "are you sure"? How can I set my folder option to avoid being asked to confirm my request?

  94. Kary
    October 4, 2012 at 9:06 pm

    I deleted and blocked a friend from my MSN messanger. But they keep sending me hotmail messages through email.. If i blocked them also from sending me hotmail messagees, when they send a message again.. would they recieve a mail saying "your message cannot be sent" ? or something that shows them that their message wont reach me or fail

  95. Lessie
    October 4, 2012 at 4:51 pm

    I have been gett like 800.00 or 900.00 hundred junk mail from google how can I stop this

  96. Shelley
    October 3, 2012 at 11:13 pm

    All of a sudden, out of nowhere...

    When I'm in msn messenger (which I keep open all the time) &I click the envelope in the top right corner which takes me directly into my Hotmail account, as soon as I click to open an email or delete something in Hotmail, my msn messenger closes down. This has NEVER happened before, but it's been happening all day today & I rebooted thinking that would help but it didn't.

    Can you help? Thank you :o)

  97. rabia
    October 3, 2012 at 9:57 pm

    i really need helpin recovring my account i access it last on 22 sep 2012 and now i cant access it.
    please help me

  98. Justin Kho
    October 2, 2012 at 9:05 pm

    Hi, I have asked Facebook to reset my password and they said that they have sent the code the my email but I haven't got it since 20 hours ago. I clicked the resend code button and I still haven't got it. Usually, I get my mails instantly when I create an account and using my email address. I went to Facebook help center but they said to check with my email provider. Since Hotmail is now under Outlook, I decided to check with you guys if you guys are blocking any mails from arriving into my account. I have recently been hacked so I need the reset code to reset my account's password. Please answer ASAP. Thks

  99. Tee
    October 1, 2012 at 9:31 pm

    Maybe this is answered but don't want to take the time to sift through. I have Hotmail. I send a note to someone and it says the word . . . let's say "depression" and within a minute I get junk mail regarding depression. Or may "coupon" and there are junk mails regarding coupons. It's like hotmail is reading my mail and then sending me spam. Is it hotmail or what is going on. Did someone get my email address and send me mail -- although don't know how they see a word in an outgoing message and then send mail regarding that word.

  100. Kristie
    October 1, 2012 at 8:28 am

    Ever since I unblocked my account with my cell phone number, my hotmail has been automatically opening in mobile mode. How do I fix this? I want to view my hotmail in regular mode so it doesn't take me 10 times as long to get through everything.

  101. Emily
    September 30, 2012 at 3:51 pm

    I cannot get into my contact list. When I go to contacts, the list of my contacts is brought up under "People" with a red heading. I can't change my contacts, etc. I believe that it is being hijacked. This happened before but somehow I got out of it.
    Just happened. Trying to change a contact email and can't do it.

  102. ali
    September 29, 2012 at 11:57 am

    Is there a limit on how much data you can recieve in a email from somebody else in your hotmail account. the reason i ask is someone has sent me a email with a pdf attachment and I still have not recieved it. The file is probably 90,827kb. Is there a limit on recieving attachment emails and how much?

  103. Pat
    September 28, 2012 at 4:51 pm

    I use Windows 7 and Live Mail for email. I was recently traveling so I routed my email to my Hotmail address . I am now home. I stopped my email being forwarded to Hotmail but some of it keeps going to Hotmail anyway. This mail arriving at Hotmail is addressed to so why is it still going to Hotmail even though I haved stopped forwarding it to Hotmail?

  104. Phillip
    September 27, 2012 at 10:36 pm

    Have been trying to send emails from my hotmail account since early this morning. However the mails have not been going and i get a message 'Content blocked. Email not sent.'

    What do i do?

  105. Paul
    September 27, 2012 at 3:42 pm

    using IE 9 - windows 7 (brand new machine and a users machine)

    I go to login (email address & password) and get


    I then type the URL, click the link for hotmail and it takes me into my hotmail account.

    I searched for a solution, it's not proxy settings or firewall or a corrupt IE, it has to do with some secutrity setting in IE.

    no problems with Firefox.

  106. A W
    September 27, 2012 at 3:26 pm

    I can't seem to receive email confirmations from Home Depot. They even sent it with me on the phone with them the second time. It doesn't go to the junk folder or inbox. Is there a spam folder that is separate to the Junk? Also, they don't seem to know their actual email address so that I could add them to my contacts.

    • Tina
      September 27, 2012 at 5:39 pm

      A W,

      That is odd. I would recommend to ask this question at MakeUseOf Answers as it seems like Hotmail Help isn't responding here anymore.

  107. Lynn
    September 27, 2012 at 12:49 pm

    I have today received an email from a Spanish speaking friend. The email is in Spanish. It basically says that the owner of Google (Jon Henerd - don't know if this is correct) will remove hotmail accounts because the system is saturated/overused due to Facebook usage and that Google needs to verify who actually uses their hotmail account. They will do this by requesting that every recipient of this email (the one I received) forwards the email to every contact they know in order not to have their email account removed. This has to be done within the next 7 days - if not the hotmail account will be removed. Could this be spam or is there some truth in it?



    • Tina
      September 27, 2012 at 5:38 pm


      That is definitely spam. Apart from all the mistakes in the information given, e.g. Hotmail is part of Microsoft, not Google, the whole procedure is fishy. No company would ever release such news through a chain email and ask their users to respond to an email to avoid consequences such as account deletion. That is absolute nonsense!

  108. Adil
    September 26, 2012 at 6:49 pm

    hellow sir,
    Hope you will be fine..
    Sir i am in need of hotmail team help..
    I had an account in hotmail by the name Rija Salim and the email address was
    Sir someone has hacked my account..
    My account password was gabbar and when i came to know that my account has been hacked i tried to reset my password with my mobile number..
    There was an option that reset ur account by using the code we sent u on your mobile and i tried it for three days but i didnt get any code on my mobile from your side..
    i tried call option aswell but didnt recieve any call..
    Later the person who hacked my hotmail account i think he changed the email address aswell because now when i open the reset option hotmail says this account is not associated with any hotmail account..
    I dont know what is happening..
    I made the secret question but forgot its answer and forgot my alternative email..
    I had been using this account for many years and never changed its password..
    It remained the same from the start and the password was gabbar..
    You can check these things from your records..
    My mobile number was also mentioned in the account and u can confirm by calling or doing sms on that number..
    Kindly help me out and give my account back to me plezzzzz..
    Kindly contact me at
    I will be very thankfull to u..
    Regards: Rija Salim

  109. miriam
    September 26, 2012 at 4:50 pm

    i cant open my mail

  110. Amy
    September 26, 2012 at 4:09 pm

    I can't seem to figure out how to change info in my contacts anymore! All I can manage to do is call up a list of my contacts, but I can't edit them.....? I have tried in both Firefox and Safari. HELP. Thanks.

  111. Elaine
    September 26, 2012 at 4:07 pm

    My email keeps going straight to the inbox. I need to log in first because I have two email accts but it won't let me. It just goes automatically to my first email. I need to be able to log in first!! Thanks.

  112. judith morrish
    September 25, 2012 at 12:05 am

    hello! My friends Joyce and John Browne have an ipad. They have rung to tell me "the circle is going around but e-mail is not sending or receiving." They are 80 and 86 years old. i suggested they turn everything off for 5 minutes then back on, but no go. i don't know technical matters so thought perhaps you could advise. Their e-mail address is and mine is above.
    Many thanks....... judith Morris

  113. Janet Moore
    September 24, 2012 at 9:24 pm

    I cannot access my windows live/hotmail account at all - it has disappeared and
    been taken over by outlook but now I cannot even get that.

    I urgently need to see my emails and contacts list please.

  114. William Soper
    September 24, 2012 at 1:12 pm

    Is it possible to import a scanned document into Hotmail.

  115. Kevin Herbig
    September 24, 2012 at 11:42 am

    Lately when I go to inbox in Windows Live Messenger, windows live mail opens instead of hotmail format. How can I change this back? Thanks

  116. john shattell
    September 24, 2012 at 10:22 am

    when i enter my phone number on its more than a password you have the ******cheek to say i am incorrect this happens all the time so either delete it or learn the code area for south Ausralia 08 you know 08

  117. Tiffany
    September 23, 2012 at 4:52 am

    I use 'sweep' to block unwanted spam from coming into my mail, but I sometimes get a message saying:

    "You've deleted 1 message from But since they are part of your contact list, we couldn't block them." (not always this address but this is the one I got today).

    These addresses are never in my contact list and I have no idea how to find them or what I can do about this.

  118. prabhdeepkaur
    September 23, 2012 at 2:52 am

    can hotmail send me my password to the account that i used for my security

  119. brent
    September 23, 2012 at 12:26 am

    i logged into my hotmail account today to look for an email dated a few years back that i saved and i found that ALL of my emails were deleted and all i had was an email that said get started with hotmail. ive had this account for 14 years. WTF! i had tons of emails there i would like to access. no i didnt back them up thats my fault but i have continually logged onto that account for 14 years, go on a combat deployment to afghanistan come back and bam all my stuff is gone. can i please get some help with this

  120. Doug Truax
    September 22, 2012 at 8:18 pm

    I have windows live Hotmail and Google chrome. What are the proper settings to allow photos to open automatically in my email?

  121. prabhdeepkaur
    September 22, 2012 at 8:57 am

    can hotmail send me the copy of my password....on my email that i have choosen as my security email

  122. Josie
    September 21, 2012 at 9:45 pm

    If you delete someone on your contact list can they still see if you are online? Are you still on their list?

  123. Helen
    September 21, 2012 at 8:04 pm

    up until sept 10 when i would delete my email messages from my phone they would go into my trash file on my phone. Since then they have stopped and i would like to know why this has happened. THank you Helen

  124. Layachi El Habbouch
    September 21, 2012 at 7:37 pm

    Dear Team,

    I am writing to see if I could recuperate my email account :

    I will be grateful if you could help me get my account back because I have vital documents in the folders.

    I look forward to hearing from you. And thank you very much in advance.
    Yours faithfully,

  125. Shaun
    September 21, 2012 at 4:08 pm

    Hi, I am having the same problem over and over and over again. I move emails from my inbox to dedicated folders and then just randomly, the emails get sent back to my inbox! I've changed my password and just don't know what the problem is. Please help me out. Thanks

  126. Tracee
    September 21, 2012 at 3:44 pm

    for the e-mail

    It looks like someone else might be using your account
    To help you—and only you—get back into, we need to verify that it's yours. _

    I have followed all the instructions for days now and it is not helping!! I need your help

  127. L Laberge
    September 21, 2012 at 10:40 am

    Why do some of my hotmail emails fail to be picked up by my ipad and some do show up on my ipad.
    The inconsistency makes hotmail unreliable if i have to log in on a pc instead of being able to rely on them consistently show up on my ipad
    Are there any settings I need to adjust?

  128. J Holmes
    September 21, 2012 at 9:26 am

    I believe that Hotmail has some sort of dispute with Mundivia, what is the problem ??

  129. Jose
    September 21, 2012 at 2:08 am

    Hi, everybody. My question is if hotmail offers a service where we can audit a particular email or group of emails messages from hotmail accounts. With forensic purposes is needed verify the source, destination, date and content. Even though we can use email headers they could be manipulated. If the answer is affirmative. How can we request the service? I am being waiting by your response. Thanks in advance,

  130. Juliette Sehee
    September 20, 2012 at 11:33 pm

    recently moved and haven't check email for a bit and EVERYTHING has gone - including an email which i desperately need today. If you can help I swear I will become a hotmail evangelist!

  131. kh
    September 20, 2012 at 11:19 pm

    Hi, I have a technical issue if you guys can help answering it. Since I have not yet found an absolute answer online.

    I accidentally deleted my hotmail account, and I have tried all he methods I could find online, but none of them worked.

    I've followed the steps from this link:, to try signing back into the account by resetting password, but during the steps it would say that the account doesn't exist.

    I've also read that I could retrieve the account by signing up again using same user name. I tried that but then the system would say the user name is not available.

    So does that mean the account is still there? If so, how could I retrieve it?

    Thanks for the helps

  132. steve
    September 20, 2012 at 1:53 pm

    been having troubles with hotmail acc. in last few days... cant reply or forward emails...keeps coming up shockwave flash-not working...
    or just freezes page?? wats going on with that??
    any ideas?

  133. Debbie
    September 20, 2012 at 2:32 am

    I download our webmail to window live mail but today i erase webmail account from
    window live account then all folder in window live mail was deleted .

    Pls help & adv how can i retrieve back all email & folders in window live mail .

  134. Peter Norback
    September 19, 2012 at 11:34 pm

    One of my clients suddenly lost her Hotmail contacts and then she could not send or forward any messages. I have tried a few suggestions I found online like export the contacts, unfortunately the export page opens to People and is blank. It is also static.

    Is there a fix or should I suggest she trash her account and open a new one? She does not have many contacts so that is not much of a problem.

    Thanks for the help.


  135. John Patrick
    September 19, 2012 at 9:46 pm

    Does hotmail delete old emails from their system after I have deleted them? How long do they keep old emails? Is there any way of possibly recovering a 2-3 year old email that I deleted ages ago? Thanks.

  136. Daniel
    September 19, 2012 at 7:31 pm

    I get a ton of spam in my hotmail account. 90% of it is in other languages, primarily french. I tried to block some of the senders domains using wildcards but Hotmail does not allow me to enter a asterisk in the blocked senders.

    How can block senders, for example from *@*.*.pl or *@*.tw. etc.


  137. sana
    September 19, 2012 at 4:20 pm

    as i forgot my password and the third party mail id on which the password is to be send is also not in use now..therefore i want to change the third party email help me out with it

  138. michael
    September 19, 2012 at 9:22 am

    why do i keep getting a chat box pop up whenever i go to my hotmail isnt from my contacts but just random females

  139. Kim
    September 18, 2012 at 5:59 pm

    why is it that all of a sudden, when I try to reply to my emails, i have to copy and paste the senders address in the address box? This just started today. It's driving me crazy. Is there something that I need to be doing different? Thanks

  140. mike klos
    September 18, 2012 at 2:29 pm

    when a user wants to reply to an email, they click the reply button, and a new email appears. However; the cursor does not appear in the text/message field of the new email. There is no cursor. You have to click the mouse where you want to begin typing.

    I receive replies from friends where they have clicked inside of the original message to write their reply. When i receive the reply from them it looks like a blank email in response to my original email. Only by reading through my original message will i see where they have added their text; which is not even in a different font or color, so it completely blends into the original.

    When you click reply the cursor should appear in the message/text portion of the new email so that a user only needs to start typing, not have to decide where to click to begin typing.



  141. Lucy Hudson
    September 18, 2012 at 6:49 am

    When ever I open my hotmail page, in the right hand corner a "windows messenger" box opens up with multiple people whom I don't know typing really inappropriate things to me,I don't even have windows messenger downloaded so I'm guessing its just spam but its disgusting and I don't want it to pop up any more. How do I get rid of it?

  142. Wanda Cox
    September 17, 2012 at 6:52 pm

    In the last week I think it has been close to a week I have been unable to search for things with older dates. The emails are there if I page back but if I search only current day emails pop up. Is there some change that took place. Also I tried the advanced search and still had the same issues.

    Thanks, Wanda

  143. John
    September 17, 2012 at 5:54 pm

    when forwarding a message on hotmail using ipad how do you delete the bottom part of the message? I select all in the middle of the bottom message and this selects EVERYTHING?

  144. John
    September 17, 2012 at 5:51 pm

    when forwarding a message on hotmail using ipad how do you delete the bottom part of the message? I select all in the middle of the bottom message and this selects EVERYTHING?

  145. Adam Cunningham
    September 17, 2012 at 2:02 pm

    It would be a great idea if you could actually edit or delete contacts in Hotmail. I mean, you have the buttons for "edit" and "delete" right there.

    Wouldn't it be cool if they actually worked?

  146. Mikeyhick
    September 16, 2012 at 6:00 am

    I have recently noticed that my hotmail account is using a very high amount of memory...~200 Mb ... I changed from IE to Chrome but the memory usage remains the same, although Chrome does load messages faster than IE.
    This high memory usage is occuring on both my laptops, one running windows 7 and the other XP
    It seems like a Hotmail issue?

  147. norry
    September 15, 2012 at 7:34 pm

    when i access my account after a short while it goes in block, nothing works

  148. Luz
    September 14, 2012 at 10:39 pm

    How do I keep signed in? I hate to log in all the time. I check the "keep me sign" but it only last a day sometimes.
    I am getting crazy with that. What other email account you may recomend that I do no have to deal with this all the time.

  149. William J D'Souza
    September 14, 2012 at 3:24 pm

    I am find it difficult to post answers to comments on TOI when I am accessing through hotmail. This feature was available till 2-3 months. Is there any setting problems from my side. Could you please help me.

    September 14, 2012 at 11:35 am

    when i enter my user id and password in hotmail account message comes up sorry something went wrong

  151. Rollin Jukebox
    September 14, 2012 at 8:55 am

    Hi, I have used Hotmail for many years and two days ago I wanted to send an email and everything worked except there was a change, I will explain. I was to the point of selecting the contact or contacts that I wanted to receive this email. I clicked on "To" and the window came up as before showing all 4 tabs (People, Categories, Favorites, Recently emailed) and underneath that I see select all and then there is a small circle made of dots traveling round and round in that circle. I don't see any contacts at all. I figured I would check the other location in Hotmail, the one on the far left hand side which has 3 Catagories or so that is what I will call them. Under the word "Hotmail" I see "Folders", further down I see "Quickviews", and further down I see "Messenger". A little under that is (Home, Contacts, and Calendar). I figured I would click on "Contacts". It then brings me to a page called "People", which is pretty much blank and in the center I see a circle made of dots going round and round in a circle. I did some searching and read that I would suppost to upgrade to and then go back to hotmail and then it should be fine. I did this a few times and I still don't see any of my contacts but, I use Windows Live Messenger and it worked with the contacts I had in Hotmail so What happened. Where did my contacts go. I can understand if it is in beta but, I didn't see my contacts before I did the upgrade, so I am lost, What Happened?

  152. Micki
    September 14, 2012 at 2:53 am

    Whenever I forward hotmail messages the > character is added to the front of each line. I have searched for options to stop this but can find nothing, it is really annoying. Please tell me how to stop this (see below)

    > To: M----@HOTMAIL.COM
    > Subject: Your Chapters-Indigo Order,
    > Date: Thu, 13 Sep 2012 18:05:15 -0400
    > Bonjour M---, ce message figure en français ci-dessous.
    > Dea>r M------,
    > Thank you for shopping with

  153. sam
    September 13, 2012 at 10:19 am

    sir, my account is hacked by some one and now i want to recover the password. So please help me as i want this account hotmail account back on urgent basis. Please cooperate and reply me at above mentioned e-mail.


  154. John Holmes
    September 12, 2012 at 3:30 pm

    Why do Mundivia not communicate with Hotmail ?

  155. Pamela
    September 11, 2012 at 11:44 am

    Why will my hotmail account, not stayed logged in using Google Chrome, even though I check the box that says: Stay logged in? This is very frustrating, as every time I go to my computer, I have to log in again while in Chrome! Is there a fix for this. It might be a chrome issue but how do I resolve this?
    Thank you!

  156. Mark Berberich
    September 11, 2012 at 2:58 am

    I cannot receive any emails to my account whatsoever. Not in the inbox, junk box, or any of my other email addresses. There is somehow a complete blockage on my email account from receiving email of any kind. I am able to send emails, but I have not received any emails to my account since Wed 9/05/12 10:26 AM. Also, several of the buttons on the Hotmail page are not working correctly from either of my computers. The buttons within the email for going up/down to the next email do not work, and the link "Back to messages" within the email has only a very small area at the left end that works. This is the only page I have been having problems with.

    I have been through all of the steps outlined above, as well as several others from other help sources. Please help.

    Thank you.

  157. Ron Jorge
    September 11, 2012 at 2:26 am

    I can't open my hot mail account now on desktop but I can use on my iPad and I phone

  158. Mark
    September 11, 2012 at 2:01 am

    I cannot receive any emails to my account whatsoever. Not in the inbox, junk box, or any of my other email addresses. There is somehow a complete blockage on my email account from receiving email of any kind. I am able to send emails, but I have not received any emails to my account since Wed 9/05/12 10:26 AM. Also, several of the buttons on the Hotmail page are not working correctly from either of my computers. The buttons within the email for going up/down to the next email do not work, and the link "Back to messages" within the email has only a very small area at the left end that works. This is the only page I have been having problems with.

    I have been through all of the steps found in the Microsoft Answer forums, as well as several others from other help sources. Please help free up my email account.

    Thank you in advance.

  159. Joy Cudney
    September 10, 2012 at 8:39 pm

    Having trouble managing "my contacts". According to something I read is said I go to the PEOPLE window, click the contact, and in the toolbar at the top, click Edit or Delete depending what I want to do.....when the PEOPLE page comes up I can see my contacts, but there is no toolbar at the top to do the "edit".

  160. Karen Bertelli
    September 9, 2012 at 10:34 pm

    I can open my Hotmail from Firefox or IE ...but when it opens it's RED in both ...and I can't open any of the folders ~ What do I do ? I've had Hotmail for many many years and I've never experienced this problem ~ Thank You

    alternate email :

  161. D
    September 9, 2012 at 10:04 pm

    Why is my junk folder gone?

  162. Anthony Randazzo
    September 9, 2012 at 4:41 pm

    why does hotmail open all jumbled sometimes ?
    refreshing doesn't help.
    I'm using IE9 on Win7 but this happened on other pc's too.

  163. Bill
    September 9, 2012 at 4:11 pm

    I need my hotmail account unblocked!!!!!!!!!!!!
    I filled out all th eforms and have waited a week and they sent me an e mail to my new address saying that my responces were not good enough to prove it is my account. I really need to get into my account again because I have many contacts and impotant business stuff there. PLEASE HELP!

  164. Gary Miller
    September 9, 2012 at 2:56 am

    I clicked on something so that my emails would be grouped together but can't see how to revert back to original and stop this can you help please?

  165. canah
    September 8, 2012 at 8:40 pm

    I just un-blocked my account, dont know why it was blocked but it was. And all my messages have been deleted I have tried my folders and I have tried to recover them can you please help me get them back?

  166. Starr Meade
    September 8, 2012 at 6:29 pm

    When I try to access my "contacts" to find email addresses, I get a message saying, "Sorry, something went wrong." Although I'm finding lots of other people with the same question, I'm not finding any answers. If I start typing an address in the To line, nothing comes up (it used to supply any address starting with that letter). So, I don't have the atuomatic service and I can't look up addresses. Help!

  167. Bob
    September 8, 2012 at 6:15 pm

    For the past two days I have been unable to access my contacts when trying to send new emails, reply to ones I have received or forward messages. Yesteray, when I first tried to access my account it came up with a very different appearance, mostly in a blue text, with only my folders listed down the left side. What gives? Have you guys made more "improvements" which only serve to degrade a once great email program? Over the past two years Hotmail has really gone downhill in my opinion and it continues to get even worse. Gmail is looking better and better to me.

  168. scott
    September 8, 2012 at 5:58 pm

    I have an hotmail account four days ago everything was change could not find my contacts and friends.I find them in a different do i get them back to hotmail?

  169. jb
    September 8, 2012 at 4:00 pm

    My hotmail a/c which I use as my main email outside of work keeps on hanging up with Firefox 15. It's happened several times in the past few weeks. I do not observe this problem with Chrome and I never use IE. Is this something the company is working on fixing or is there already a fix that somebody can tell me?

  170. Melissa
    September 8, 2012 at 2:08 am

    I can log into hotmail but cannot open any email or respond. I'm on a mac and this has just started for the past two days. What is up with this?

  171. Neil Rathjen
    September 7, 2012 at 8:30 pm

    For security, Hotmail chose not to remember passwords for multiple accounts to keep multiple users on the same computer from ending up in each other’s inboxes. This is a good thing, particularly in the case of Internet cafes and multi-user public Internet kiosks.

    Well, I am not a multiple user and can’t stand having to type my email address and password into the Hotmail login boxes in FIREFOX every time I sign into Hotmail.
    Further more I can't even use the paste function for this either.

    Please tell me how to get this auto populate necessary function to work again in FIREFOX !

    thank you!

  172. Lindy
    September 7, 2012 at 5:24 am

    is it my imagination that the time an email was received use to be on the email? It longer is on can i get that back? thank you ,Lindy

  173. khalid serehi
    September 7, 2012 at 4:47 am

    Dear Sir

    i have problem with my hotmail account
    i know both password but i get this msg from hotmail

    someone using your account. bothe email ive create them since 10 yrs and more.

    i ve try all hotmail suport saloution, fil thire applaction with mt information but there is no used,

    i know what inside the first email folder leter send and to whom subject of the leter.

    the first email it;s the only contact with my partern german company and chines construction equipment compines, you can check the sent letter from

    my account the leates one.

    i will pay what ever you need, sory i have problem the my credit card expiers date.(by bank transfer or what ever you chose).

    please help me, i need it as asap it;s very impotent to, becouse we are in the middle of create new construction building compan, we have a meeting will be

    on 15 sep in riyadh. i need the email back before that day. or i will lose the company.

    Thank You

    Best Regard
    Khalid Serehi

  174. Eloise
    September 7, 2012 at 3:35 am

    Hotmail just locked me out of my account because I was trying to log in from two different macs. The re-set email address is no longer in use. I had to fill out a form and now I have to wait apparently UP TO 24 HOURS???? I Don't Have Time For This. How do I speed up? In the middle of a LOT of applications

  175. Marlon
    September 7, 2012 at 2:11 am

    My hotmail only shows the side bar(extending across the entire page!!!) can't see messages or anything..what is up with that?!?!

  176. Janice Pelegano
    September 6, 2012 at 10:47 pm

    My HotMail view changed today for some reason. When I log in and click on "inbox", I get this view where I see a list of folders down the left hand side. Then I scroll down and see my inbox.

    If I click on any other folder, I can't open it.

    How do I get back to the standard view I am used to?

    Thank you.


    • Jason
      September 7, 2012 at 6:22 pm

      I have the same problem as Janice. Started 2 days ago. Using Firefox on XP. Tried IE. Went to another computer with Firefox - first logged in correctly, then the same display thing. It also looks like Java (or is it Javascript?) for Hotmail only is having the problem - or maybe I don't know about which I am talking.

      I deleted all the invitations, but the main page says that 3 invitations are still there. Hmm...I checked my contact list, and there are no suspicious ones there. I deleted the cache and temp files, and refreshed. This did not help. Firefox just today auto-updated to 15.0.1.

      Any help??

    • Jason
      September 7, 2012 at 6:22 pm

      I have the same problem as Janice. Started 2 days ago. Using Firefox on XP. Tried IE. Went to another computer with Firefox - first logged in correctly, then the same display thing. It also looks like Java (or is it Javascript?) for Hotmail only is having the problem - or maybe I don't know about which I am talking.

      I deleted all the invitations, but the main page says that 3 invitations are still there. Hmm...I checked my contact list, and there are no suspicious ones there. I deleted the cache and temp files, and refreshed. This did not help. Firefox just today auto-updated to 15.0.1.

      Any help??

  177. Rashmi kadian
    September 6, 2012 at 7:31 pm

    One of my friend log into Hotmail account, she got a Blue screen error on her account and she not able to view any of her mails. Can anyone help me out in that

  178. Polly Batdorf
    September 6, 2012 at 3:08 pm

    I Have For My Email and Open It In Windows Live Mail. When I Cancel Will My Old Emails Still Be Available In Windows Live Mail and will I be able to open them when is cancelled?

    September 6, 2012 at 6:39 am

    since hotmail has been changed I am unable to search contacts can't see any window to do so and I have many categories that I used for clients don't see them anymore so I am unable to add or delete from these either. I have a MacBook 10.4.11. I sure hope you can help because this causes great problems with my business. Help please!

  180. Jane
    September 5, 2012 at 3:12 pm

    I'm getting tons of junkmail all of a sudden, use to only get 1 or 2 a day. When I delete these junkmails by either clicking the x in the junkmail folder or sending them to deleted folder, these junkmails show that they have been opened? This never happened before, why are junkmail emails being shown open that I didn't open. . .when I all I'm trying to do is delete them?

  181. Charlotte
    September 5, 2012 at 2:48 pm

    On two seperate occasions emails with links to a website have been sent from my email address?
    On both occasions I have changed my password and run my anti-virus software - which comes back with 0 infected files?
    It appears that the emails are being sent to the contacts in the recently emailed category. Please may you advise me on how I delete this category?

  182. Kayleigh Brooke
    September 5, 2012 at 7:33 am

    Hi, i have recieved 3 emails this week which were all saying basically the same thing.
    It says that my account has exceeded its sending and recieving limit in the last 7 days and therefore has been suspended. It gives a link that i must click on the 'verify' my account, however the email looks very dodgy and i do not want to be typing in my details into a hoax website?

  183. Adam
    September 5, 2012 at 6:28 am

    My Hotmail account has been blocked and has been for nearly 2 months, how long does a request take to be actioned by Hotmail. I realise this happens alot and there alot of requests but I would think 2 months may be a bit excessive. Hope someone can help.

  184. Thomas Curchill
    September 4, 2012 at 9:43 pm

    I just found this looking for someone, anyone, to contact at Hotmail Whether you can recommend anyone or not I will pass along my experience these last 4-5 days. Basically I have a dedicated server with 20-30 domains. Of which only 4-5 actually do much email. To hotmail accounts probably less than a dozen a day. From a friend's rental business to clients with hotmail address. To my own hotmail address. And to a few radio station client's on hotmail. We are not blacklisted anywhere. Do no do spam, or even mass mailers. We moved to a new server a week ago. Move all of the IP's and doamins except the main server IP changed. Well. We've been blocked (550-SC001) by email as a spammer now. The worst part is the menus to fix this are all old, and out of dat. They literally run you in circles. "Click here" to report it. Click. "Sorry this can't be fixed automatically, to get an agent click here" Click. Back to the same automated reporting point that doesn't allow comments or anyone you can speak with to address the issue. Both myself, and the techs at our data center have been on this for days, no rersponse, no help, nothing works. Oh. And the links on the MSN site to fix this that ask "What do you think of Hotmail Support"? Well I tried that. Click. "Broken Link... 404 error... not found. No wonder ... What are we supposed to do to send a simple email to anyone who was silly enough to use your services and now thinks WE are a bad company because they aren't getting service from us (while you block us and don't tell them that!). Not good man, not good at all.

  185. bianca
    September 4, 2012 at 12:30 pm

    i was wondering if i bring back my deleted emails just to read them dose it mean i will have to delete them from my inbox all over again?

  186. Lou
    September 4, 2012 at 12:00 pm

    I have been unable to open hotmail for the last ten hours what is going on

  187. Michael Parker
    September 3, 2012 at 7:52 pm

    If I check my emails on two different computers I find missing data on one that is there on the other one. Help!

  188. Yandie
    September 3, 2012 at 4:56 pm

    The above email address its mine, bt i cant use it anymore because someone has been using it to send spam, cant you guys help me cancel it so that i can create a new hotmail acc.

  189. Pat Radtke
    September 3, 2012 at 3:35 pm

    I have 2 items: 1) Why are copies of my sent mail being also kept in my Inbox?
    2) I just started using Hotmail as a personal email program, tried to forward an email with a picture, and as soon as I clicked forward, all that was there was a blank box with a red X. Thanks for any help

  190. mr. mire
    September 3, 2012 at 12:56 pm

    hi this mire, i can sing my account but i can not read, delete, create new message or make anny changes to my account what can i do.

  191. Michael
    September 3, 2012 at 12:19 am

    Sorry, something went wrong. Please try again, or refresh the page. If you keep seeing this message, go to Service status to check if there's a problem with Outlook. I cannot use outlook anymore.

  192. Michael
    September 3, 2012 at 12:18 am

    Sorry, something went wrong. Please try again, or refresh the page. If you keep seeing this message, go to Service status to check if there's a problem with Outlook.

    I cannot use outlook anymore.

  193. Robert Jones
    September 2, 2012 at 7:00 pm

    How do I get Outlook off My hotmail account, please? I don't like the look and "feel" of it and I don't want it. Please answer through My hotmail account, but please....let Me get rid of this new nuisance..Thanks!

  194. lenny
    September 2, 2012 at 4:00 pm

    Hi, I really dislike the new layout for contacts, it takes up far too much room and is a totally unnecessary change. I am finding it impossible to manage my groups anymore. I have a gig guide that I send to customers every month or more, and now I cannot add new client addresses to it. Please can you explain how I can do this now.
    thanks, L

  195. T Prater
    September 1, 2012 at 6:38 pm

    I've had msn hotmail forever - recently, however, when I click on "contacts" it takes me totally out of my page and to a new tab called "people" where my contacts apparently reside. I own a small business and I can't be togelling back and forth between tabs to do my emails with my large database. I don't want messenger or windows live - how do I reset it to the way it was? If I can't figure this out, I'm gonna have to switch to gmail.

  196. Candis
    August 31, 2012 at 7:41 pm

    I can't find the answer to this question in hotmail help or any forums.

    In the email list pane (not the reading pane or file navigation window on the far left) which lists the emails that are in the current folder I have clicked on, is there a way to create columns within that pane, like in Outlook?

    I have specific topical folders that I like to save received and sent emails, but I cannot figure out how to have a "to:" column that shows who I sent the message to while simply viewing the folder's email list.

    Hope that makes sense. It's an easy question that I have a hard time explaining.

  197. Ben Lee
    August 29, 2012 at 10:23 pm

    I can't access my contact list. every time i try to pull up the contact list, something called 'people' comes up and i can't access my contact list like i used to ... what is going on?.. this is really making me angry... isn't there any way to use hotmail like i use to?

  198. tracy stokey
    August 28, 2012 at 7:06 pm

    Please please can someone advise. I have had terrible problems with my hotmail account and fear that everything has gone . I had the mssage that they thought my email account was being hacked so I had to do the verifying/re-set etc and had an email link sent to me but for some reason it just keeps failing and taking me back to square one. I cannot get any help from anyone and my whole life is in that email account. I urgently need to access it.

  199. tracy stokey
    August 28, 2012 at 7:06 pm

    Please please can someone advise. I have had terrible problems with my hotmail account and fear that everything has gone . I had the mssage that they thought my email account was being hacked so I had to do the verifying/re-set etc and had an email link sent to me but for some reason it just keeps failing and taking me back to square one. I cannot get any help from anyone and my whole life is in that email account. I urgently need to access it.

  200. tracy stokey
    August 28, 2012 at 7:06 pm

    Please please can someone advise. I have had terrible problems with my hotmail account and fear that everything has gone . I had the mssage that they thought my email account was being hacked so I had to do the verifying/re-set etc and had an email link sent to me but for some reason it just keeps failing and taking me back to square one. I cannot get any help from anyone and my whole life is in that email account. I urgently need to access it.

  201. lisa key
    August 28, 2012 at 3:10 pm

    hi, i have a problem with a email hotmail account- i can log in, but i cant seem 2 open any of my mail, it looks all different, there is like all blue lines up the top of page, and it says all stuff like-- home,device,mobile,dwnloads etc. when i go 2 open inbox nd scrolls dwn page i can see the time nd name of person who sends email, etc- zinga poker----email suprise brief case-- 9.44 but cant get in2 it? is there a virus in my email account? the account is thanks

  202. Lisa Harrison
    August 27, 2012 at 11:05 pm

    I just moved allot of emails to a folder and then deleted them and can't find them in the folder or deleted files! How do I find them and get them back???

  203. kim
    August 24, 2012 at 4:08 pm

    I am using ie 9 and windows 7 enterprise.
    For about 2 weeks, when i enter an existing contact into the TO: it does not find the contact, i check the contact exists, yes, I try sending from the contact(now people), send email, brings me back to the email window, BUT the email address disappears from the TO: ?????
    What is going on?? Why does it not find the contact when i type in the name(it use to),

  204. John Holmes
    August 24, 2012 at 3:48 pm

    My Son lives in Spain and uses Mundivia ISP but they have stopped communicating with Hotmail here in Portugal, why

  205. Tara
    August 24, 2012 at 12:33 pm

    hi. I was logged into my hotmail a few minutes ago and someone was talking to me on a little chat box in the bottom right corner. I was a bit puzzled because it said they are not my friends so I was just wondering how are they chatting to me and how can I stop this?

  206. scarlet
    August 24, 2012 at 6:06 am

    I love my account until a few days ago. When replying to an email. the return address does not display. I cannot look in contacts and add a recipient either. This is very much a pain. I hope you can help! I have to copy and paste the email address in order for it to be sent. I use firefox and always have!

    Thanks soooo much for your help in a solution to this problem!

  207. Kriti
    August 24, 2012 at 2:33 am

    how to undo the sweep items and allow future messages which i happened to press accidentally ?? i did go to the manage rules area but there were no any rules set . please help me as soon as possibe..thank you !

  208. Donna
    August 23, 2012 at 8:13 pm

    When I use my Yahoo account and Chrome and send messages to Hotmail addresses, most -- but not all -- of the messages are returned undeliverable. But if I send the same message using Internet Explorer I don't have a problem with it rejecting. Why is this? Because Microsoft is battling Google?

    The following is the message received when using Chrome. Sorry, we were unable to deliver your message to the following address.

    Remote host said: 550 SC-001 (COL0-MC4-F21) Unfortunately, messages from weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to

  209. Jonno
    August 23, 2012 at 3:10 pm

    In hotmail can you print a box of emails say for example on a particular case in the office. at one go or must each email be printed individidually? The former wd obviously save time - any thoughts?

    thx Jonathan HK ( ps an early reply wd be greatly appreciated)

  210. Stephanie
    August 23, 2012 at 1:01 am

    I recently used the subfolder option to create a bunch of nested folders. Of course, I couldn't just drag existing folders into new top-level folders, that would be too easy. I created new top levels, then subfolders, then copied all my saved emails into the new folders, and deleted the old folders. Here's the problem: two of the new toplevel folders I created won't "close" - they're always "open." Even when I click the little open/close triangle to the left of the toplevel folder, and it moves to the closed position (which, ironically, is an OPEN triangle), the subfolders still appear underneath. The other toplevel folders open and close properly, only two are broken. Any thoughts? Should I recreate those two sets of folders?

  211. JN
    August 22, 2012 at 7:17 pm

    So, I have a problem with the latest version of my mailbox. This 'Restrict Access' feature. I am not able to restrict access to some of the contacts who are there in my Messenger+Contact list.. Their names are not searchable for that option.. Is this an issue or could it be because they have already deleted/blocked me from their MSN/Contact list?

    It's driving me mad!

  212. Elaine
    August 22, 2012 at 2:30 pm

    Why don't my conatcts pop up aymore when i enter the first letter to send an e mail?

  213. cleo keith
    August 22, 2012 at 12:59 pm

    I not longer have a junk or deleted area on my hotmail site. While I don't want junk mail in my main area, I still check the junk site as some of the items I want to look at are sent to junk mail. How do i correct this?

  214. John Okane
    August 21, 2012 at 12:24 pm

    Why are my new inbox messages being all bundled together. My sister in Australia is losing my messages if I send her more than one at a time and vice versa.
    What I'm saying is PLEASE let us have all our emails SEPARATELY and not all tacked together as it's causing me untold headaches.

    from John in South Korea.

  215. Jackie
    August 21, 2012 at 12:19 am

    Why do I have to click 3-4 times to get an email or folder to open?

  216. bill hogan
    August 19, 2012 at 10:08 pm

    My hotmail account keeps telling me that my account doesn't exist. I've tries every way to access it but can't get in. Whay has it done this> I cannot even access MS Hotmail queries without my account that it tells me does not exiat. What do I do? I think opening a hotmail account was a big, big mistake.

  217. Christel Baumann
    August 16, 2012 at 2:35 pm

    I have no access to my contacts anymore at all. If I click on contacts I get the people (outlook) screen with: "sorry something went wrong. Please try again or refresh the page". I tried again many times and a refresh doesn't work either. I work with Internet Explorer 8 (Firefox doesn't work either). I need a quick fix for this as I am administrating contact lists for more than 200 people. Somebody pls. help. Thanks alot

  218. Stephen
    August 16, 2012 at 7:17 am

    Something has changed in the way 'contacts' appear. I can't find and edit my groups, nor go straight to a particular initial letter ....

  219. stephanie tait
    August 14, 2012 at 9:45 am

    why has hotmail made everything private so you cant see friends in other peoples profiles

  220. stephanie tait
    August 14, 2012 at 9:43 am

    why has hotmail changed so that i cannot see the friends lists of other people, also why has it stopped showing things like stephanie tait is now friends with.....

  221. Pam Dodrill
    August 14, 2012 at 1:05 am

    I keep receiving what appear to be dangerous emails from an acquaintence. I have blocked her as a sender but I keep receiving them. Sometimes separately others mixed in grouped conversations I have with other contacts. Do I have a virus and how do I fix this situation. I also am noticing mistakes in my typing. Virus? I am runnunng Norton which says I am fine. Thanks, Pam

  222. Linda
    August 13, 2012 at 6:26 pm

    How can I change the column widths on my IN BOX page that lists all the emails?
    (I'm using Mozilla Firefox; windows vista) Thank you for your assistance.

  223. darkness
    August 13, 2012 at 10:54 am

    why do we have to give a phone number or second email address to use hotmail? i don't want to do any

  224. jessica
    August 12, 2012 at 8:13 am

    i was wondering if i cancel my hotmail account will people still be able to have my old e-mails that i have sent to them in the past ?

  225. Rob
    August 11, 2012 at 4:01 am

    Where is the option to opt out of adding more security at log in?
    I have a security question, but will not give a phone number or alternative email. The trusted PC feature is not an option because I don't use I.E.

    August 10, 2012 at 9:05 am


    August 10, 2012 at 9:03 am


  228. krying over hotmail
    August 9, 2012 at 6:52 am

    i have no idea what happened to my hotmail account, its been acouple months since i went into my hotmail account, and its vanished plz help me, i had this account fo 10 years

  229. John
    August 9, 2012 at 12:23 am

    On my MSN homepage in the top left corner, the word HOTMAIL used to show how many unread messages I had.

    HOTMAIL (3)

    It still does this at work (IE) but recently stopped showing is at home (FIrefox). What can I do??

  230. Alannah
    August 8, 2012 at 8:57 pm

    Is there a limted number of emails you can send on hotmail

  231. Dee
    August 8, 2012 at 2:32 pm

    I have a complaint.
    There's a major loop hole in the security of hotmail.
    I have been locked out of my account (which i have had for 10+ years) and have had to fill out the verify form a few times only to have it come back rejected, saying they couldnt verify me as the account holder (the hacker has probably changed my details) and am very frustrated that no one is trying to help me and all I got was a 'suggestion' to create a new account. That's really annoying. My alternate email has been changed to the email which is blocked (great!) and my secret question is either changed or I cant remember.
    Im pretty frustrated with the service or lack of. I have some emails which I need to get to urgently and no one is attending this matter...

  232. Nicole Raad
    August 3, 2012 at 5:16 pm

    I need to know if I can send a message to the Hotmail Team.
    My friend's e-mail address was blocked,he asked me to help. He knows his password but he forgot the password of his alternate e-mail-address.
    We filled the recovery form,but it was denied.
    I can provide all the info the team needs,but I'm not sure how to contact them.
    Can you help?
    Thank you

  233. damian whelan
    August 2, 2012 at 10:50 pm

    how will changing over to affect me, will I have to change my Hotmail address.

  234. Dave White
    July 28, 2012 at 10:37 am

    Every day I receive between 10 & 20 spams regarding online pharmacies selling viagra etc. They are nearly always from a hotmail email address.
    When are hotmail going to do something about this bane?

  235. Ian Clements
    July 26, 2012 at 7:49 pm

    Why have passwords now been limited to sixteen characters or less? This doesn't afford the level of encryption I feel secure with in protecting my account.

  236. Dawynmarie Faubert
    July 25, 2012 at 4:25 pm

    So my hubby and i have both been locked out of our accounts, due to "someone else may be using your account" so there for, for my own i needed to make a new Hotmail account to send my "code" to. after i did this process i had to enter the "enter the characters you see" so Ive done this about a million times apparently i don't know how to read them. i cant use the voice characters because my computer is not sounds compatible (man i need to upgrade this thing lol) anyways its still telling me "Ive reached the maximum amount of tries so how long am i suppose to wait. i thought when i woke up this morning everything would be back to normal, and it isn't i still can not do anything. ! Please help. !! or is it possible to skip the "enter characters you see " part ?

  237. Steven Vang
    July 24, 2012 at 4:07 am

    My burning question is that, MY HOTMAIL ACCOUNT is BLOCKED!
    Somewhat it is not sending a code to me.
    I need my hotmail account ASAP because I'm a high school senior and there are scholarships waiting for me in my HOTMAIL ACCOUNT.
    Respond ASAP too please.

  238. John
    July 24, 2012 at 1:03 am

    Hi: I asked this question yesterday and I didn't get an answer.......Help.
    Once again, I checked the box beside the contact - I hit delete and it was deleted
    and today they were back again! That is like 10 times I have done this with no luck!

    Here is your comment:
    How come when I delete a contact - it goes away, but the next day it is
    back again........what is happening with that? I can't find an answer to
    this problem anywhere? Help please.
    John —— 2012-07-22 17:25:04
    Here is the new reply:
    That's a strange problem. Why don’t you open up the problem to the wider community in our Answers section [].

  239. John
    July 22, 2012 at 5:25 pm

    How come when I delete a contact - it goes away, but the next day it is
    back again........what is happening with that? I can't find an answer to
    this problem anywhere? Help please.

    • Saikat Basu
      July 23, 2012 at 12:59 pm

      That's a strange problem. Why don’t you open up the problem to the wider community in our Answers section [].

  240. Trudy Perry
    July 20, 2012 at 11:35 pm

    I cant access my email. Blocked due to spam, but i cant remeber my alternte email or password, so how do i move through this?

    • Saikat Basu
      July 22, 2012 at 7:31 am

      Trudy, why don't you open up the problem to the wider community in our Answers section []. Do give the details as each email service has different recovery options.

  241. cd9ea21e8e5ccf1b9b8b411cc5913d2f
    July 19, 2012 at 1:00 pm

    One more thing I forgot, I have another hotmail account which I no longer log in to, what can I do to receive the mail from that account into my current account? Forwarding? Inbox merging? Also, I'd like to see support for multiple tabs in my inbox, like Yahoo has, where I can have multiple e-mails open in one internet browser tab.

  242. cd9ea21e8e5ccf1b9b8b411cc5913d2f
    July 19, 2012 at 12:54 pm

    Hi guys, I really appreciate what you're doing with Hotmail and I currently cannot see any better e-mail provider, especially now that I found out I can still claim the 25 GB of SkyDrive storage! So anyways, I've been checking my e-mails from my Mac mail client (the stock one in OS X 10.6) and it's really bad that there's no connection between the client and the web-based client. To be more clear, I read a message on the Mac client and when I go on the web-based client (i.e the message still shows as unread, or the opposite. This is really bad because it doesn't help me keep track of the messages I've read or not! Can you do something for it? In addition, I think the same happens with they iPad mail client but I'm not that sure. Thanks in advance!

  243. bent nielsen
    July 19, 2012 at 1:47 am

    Why do I suddenly have a "Stranger" when I try to log on my hotmail...?

    Why do I have to write my account password 2 times every times I'm logging in...?

  244. Stephen
    July 12, 2012 at 9:48 pm

    Hi there........ For some reason, now when I click on an email message in my Hotmail Inbox I am getting a grey cross and a yellow envelope (on a white envelope background) appearing next to the message on all messages. I can hold my finger down on the message and get a small menu come up saying Open, Open in new tab, Add to reading list etc. This seems to be the only way I can open a message. Using iPad / Safari.

    Thanks for any wisdom.


  245. Douglas
    July 7, 2012 at 4:27 pm

    How to remove a comment for a site I did using the same hotmail account?

  246. kayleigh
    July 1, 2012 at 8:12 pm

    my account has been blocked and i am unable to access the alternate e-mail as it is no longer active i need help on how i can resolve this problem.

    • TeamHotmail
      July 3, 2012 at 3:22 am

      Kayleigh, please try the process at

    • TeamHotmail
      July 3, 2012 at 3:24 am

      Folks, we'd like to thank you for all the questions! It was great to be able to interact with you all. For those with support issues, please refer to for help as that's our official support channel.

      Best wishes, Team Hotmail.

  247. Lorna McReaken
    June 29, 2012 at 8:29 pm

    I would like to write emails off line and then send when I can get to an internet access and hot mail will not let me do this. Also I would like to bring up my previously downloaded mail when I am off line so I can read it. Is there a way to do this?


    • TeamHotmail
      July 3, 2012 at 3:22 am

      Lorna, you would need to install an email client or app on your computer or device to do this. For Windows, you can try Windows Live Mail from Microsoft.

  248. Lisa Knutsen
    June 25, 2012 at 10:24 pm

    I've been using the Sweep feature which sounds good but the counts are weird. For instance it just told me I deleted 184 messages from one address - but the Inbox count only dropped by 9. And there's no way I had 179 messages in other folders. Can you explain this? thanks.

    • TeamHotmail
      June 27, 2012 at 9:26 pm

      Lisa, do remember that the number count you see next to a folder name, like Inbox, is for unread messages. So Sweep will delete all messages from a specific sender, including read messages which don't show up in the count you mention. So what is probably happening there is that you Swept a total of 184 messages from that specific sender, 9 of which were unread messages.

  249. fred
    June 22, 2012 at 3:54 pm

    Https:// is an important feature of Hotmail because it keeps others from intercepting our email messages that leads to targeted spam in our junk folder.

    However I can't keep hotmail from switching to http:// on restart. It first goes to https: and flops over to http: . (This happens on several different computers with different operating systems and different Explorer revisions.)

  250. fred
    June 22, 2012 at 11:12 am

    Hotmail spikes the CPU useage once per second on all my computers with different operating system versions. On older computers it can be as much as 75% CPU useage. On the latest CPUs it is still 3% useage spikes. If I open more instinces of hotmail it is additive until it brings the system to a halt.

    Are you able to "stay connected" with less code than 3% CPU?

  251. fred
    June 22, 2012 at 10:59 am

    We need a desktop short cut to launch in secure mode for an "always logged in account". I use: ... But if Explorer browser is not open it opens in first with the "s" and then switches to http:// without the "s". This true on all 7 of my computers with different windows versions and Explorer versions.

    The "https://" is important for many reasons. The most important is if I am running in "http:" and mark spam as "phising", it will start a fresh new clump of spam coming in.

  252. Pieter Swanepoel
    June 21, 2012 at 6:39 am

    Why am I and many other people finding it impossible to sync our Hotmail accounts on Mobile devices for the last month.

    I am using Mail for Exchange on a Nokia N9.

    • TeamHotmail
      June 27, 2012 at 9:17 pm

      Pieter, first off, we do not simply refuse to respond. We've been pretty active here dedicating time to answering questions. That doesn't mean it's the only thing we do and we would appreciate your understanding there. The official support forum for Hotmail issues is as you cited above. I would suggest you keep watching that thread and, if so wish, give Microsoft Support a call as well.

      • TeamHotmail
        June 27, 2012 at 9:30 pm

        Some additional information Pieter. The correct people are indeed monitoring the threads you have raised. So do post your info there for them to look at.

        • Pieter Swanepoel
          June 28, 2012 at 6:23 am

          Dear TEAM HOTMAIL. I have given my details to a long time ago and still nothing.

          Also My apologies for wasting your precious time.I guess I have all the time in the world to research for 2 to 4 weeks as to why my Hotmail is not working on my mobile device.
          Also some further information. I was in line for buying the next nokia phone that will run Windows phone 8, because I am using Hotmail. I was also fully expecting to upgrade my computer to Windows 8 once I saw the phone working well.
          Guess you saved me a bit.

  253. Pieter Swanepoel
    June 21, 2012 at 6:34 am

    Why am I and so many other people finding it impossible to sync our accounts on our mobile devices in the last few days.

    I am using Mail for Exchange on a Nokia N9.

    • TeamHotmail
      June 21, 2012 at 11:40 pm

      Pieter, there shouldn't be any problems going on. Are you set up via EAS or POP3? Assuming it's EAS given the "Mail for Exchange" app name.

      • Pieter Swanepoel
        June 22, 2012 at 7:53 am

        Sorry to post a new comment. I tried answering many times, but it does not seem to work.

        Yes I am using EAS.

        Please see these threads on


        There are many more like these.

        Roughly every second day a moderator promises to escalate the matter, but still no answers.
        We now need to have this fixed or at the very least be told that it will not be fixed.

        Judging from these threads there will be many people who would not be rushing out to buy Windows phone 8 after this experience.

        Since I had this account for more than 12 years and given the agreement between Nokia and Microsoft. I thought that buying a Nokia phone last year would give me the most stable email.

        I am convinced that there are many more people like me who appreciate a nice layout , colours etc. but to us stability is the all important factor.

        Please see if you could fix this problem for us.

        • Mark O'Neill
          June 22, 2012 at 8:36 am

          Sorry Pieter. Because you put the links in the comment, the comment was flagged for a moderator to approve it. Therefore that's why it wasn't showing initially.

        • Pieter Swanepoel
          June 23, 2012 at 6:52 am

          Sorry for that Mark.
          So frustrated I cant think straight.

          Please get the Hotmail guys to respond. As you can see from the links Hotmail has gone very quiet on this and just simply refuse to respond.

  254. Mike
    June 19, 2012 at 4:05 am

    Between Hotmail, Google, Comcast, Yahoo and others, I've got quite a few email accounts. Initially, I kept Hotmail around mainly to retain an early firstname.lastname address I was fortunate to snag. Yes, early days were rough, but as Hotmail improved, it gradually became my primary account. Recent enhancements have elevated me to an active enthusiast!

    This is a great opportunity, so I'd like to ask the devs about Sweep and Scheduled cleanup: When creating a cleanup rule on a selected email, there's no way to modify the sender address and it's not possible to edit the rule (instead you get a message to delete and create a new rule). Given this limitation, how can we create a cleanup rule that will operate on an entire domain instead of needing separate rules for mary, tom, george, etc.

    Love the categories (tags) and instant views/filters above the email folders. Being able to add a few of my own filters to the list would be nice. Alternatively, a way to select one or more categories from the dropdown menu and have them used as an instant filter might be even better. If this is already possible, it's not clear how.

    Any plans for enhancements in these areas? Keep up the good work!

    • TeamHotmail
      June 21, 2012 at 11:39 pm

      Mike, sorry for the late reply and many thanks for being a passionate user!!!

      Think of Sweep and Schedule cleanup as easy ways to create rules. You still have the power to create more detailed and customized rules in the options menu. Just look for "Rules for sorting new messages". You can apply rules to whole domains there. That said, right now you won't be able to set up the same time-based rules as Schedule cleanup.

      Again, great suggestions on the filters and categories. It shows you know you're way around! We are always working on new things so do keep and eye out for new features in the future.

      • Mike
        June 22, 2012 at 3:13 am

        Yes, I've created quite a few rules by going to “Rules for sorting new messages”, but adding schedule capability there is #1 on my wishlist! :) Some of my favorite organizations take turns sending newsletters/updates from 20 or more staff members which would currently require a lot of schedules...

        BTW, I just discovered Quick views on the lower left. Amazing. Provides most of what I was looking for as far as filtered views--and virtually instant!

        Two minor requests:
        (1) I agree with others who wish a few frequently used buttons like Send could be slightly larger, highlighted, bold font or SOMETHING to make them stand out a bit more. I seriously doubt more than a tiny fraction of users prefer frequently used buttons to blend with rarely used ones and fade into the background on a necessarily busy, but otherwise efficient interface.
        (2) More themes please--including a few that are simple, nice color combinations without getting too whimsical.

        Thanks for listening and being available for questions.

  255. Don
    June 10, 2012 at 7:46 pm

    I keep getting emails from the Windows Live Team saying that I need to verify my account by giving them my information, including password, birthday, etc. There is a threat that if I do not respond I will lose my service.

    The last one I received yesterday also indicated "Hotmail" and was somewhat more sophisticated than the others, but basically said that this needed to be done to show that I was a "human."

    Does hot mail or windows live ever send such emails to subscribers? My account is free if that makes a difference.

  256. Leanne straker
    June 8, 2012 at 8:52 am

    Can I use these grey mail features on my I pad? I can't see how to at the minute!

    • TeamHotmail
      June 13, 2012 at 8:34 pm

      You can indeed, accessing Hotmail through Safari on your iPad.

  257. Alec
    June 6, 2012 at 6:25 am


    My hotmail account which i have not used for nearly 5 years has been compromised in a rather unpleasant way. I tried to deactivate it/remove it however i could, but somehow my microsoft points/live (xbox?) account remains tied to it, therefore disallowing me to deactivate. Please email me if you may help me with this issue, i have struggled with it over for over 2 days and didnt get anywhere. All this occured less than 2 weeks ago. Thanks.

    • TeamHotmail
      June 13, 2012 at 8:24 pm

      Alec, one important note. An Xbox Live account, which is tied to a Windows Live account, will not keep your Hotmail account active if you don't log into it. So if you indeed had not logged in for over 5 years, it would have been deleted.

      To help solve your problem, all you need to do is associate your Xbox Live account to a new Windows Live ID (or as we now call it, a Microsoft Account). Go ahead and sign up for a new Microsoft Account. Then log into your Xbox Live account and go to Settings, Account and request to change the Windows Live ID. You'll now provide that new Live ID. More info here:

      You can now go ahead and cancel the old Live ID. Just log into that old account, go to Account Options and you'll see a link at the bottom to cancel the account.

  258. Tom Hutchison
    June 4, 2012 at 12:14 pm

    User since 1996.

    When will hotmail improve spam filters to allow complete domain blocking, including all subdomains of a main domain. Currently you can block all domain name emails, but if the spammers use a subdomain of a blocked main domain, you must block each one individually. Wildcard blocking is needed, the spammers use this exploit to bypass hotmail's blocks. Example *


    • TeamHotmail
      June 13, 2012 at 8:18 pm

      Tom, we got to your reply above. One additional note, though. If you use the sorting new messages options you can indeed block subdomains. You would use the "contains" paramenter and add the domain in question (without the @). That would look for that key word in any part of the sender's address and delete respective matches. Note that this is a different menu option than blocked senders.

  259. Jack Cola
    June 3, 2012 at 9:57 pm

    Hi Hotmail Team,

    Hotmail was the first email account I had, and the concept of an email was great.

    However, I am now I user of Gmail, and I probably won't use Hotmail again. Here's why:

    *POP3 and IMAP: The reason why I switched to Gmail was I couldn't use POP3 or IMAP to use Thunderbird to read my emails. I had to use a third party addon which often broke, which was really annoying. Off memory, I think you used to support POP3, then in some point in time, I think you disabled that feature for free accounts and required people to pay for it. Bad move... Luckily Gmail came into the picture.

    *No One Uses MSN any more: Another reason why I liked Hotmail was because everyone was on MSN Messenger. Now due to Facebook, no one is on it (I still use it, and have synced it with my Facebook contacts, but no one uses Windows Live Messenger any more.

    *Losing Data: Not really a Hotmail thing, but I lost data with Microsoft Web Apps once before. (Read this I also don't like it because you can't edit Word documents in "Print View". The text you edit depends on your browser width, so if you have a table with 10 columns, it looks good on screen, but when you print it out, it's terrible.

    *Wiping accounts after inactivity: This is the biggest killer Hotmail Faces, and why I would never use it again. I can't count the number of times I have lost important emails and contacts because I didn't log in. Yes, 180 or so days gives you enough time to log in, but when you only use email rarely, it's pointless. For example, my father had a Hotmail account that he had some good emails on. (This was his secondary email account used for Chain Newsletters he liked to read from people). However, he didn't log in for a while, and lost 5 or so years worth of emails that will never be able to be recovered again.

    So one of my questions is, when are you going to increase the period of deleting emails (or stop it altogether), or how is it possible to retrieve those emails and contacts. It's sad that you can't depend on Hotmail to keep your important emails

    *The User Interface: Personally, I think Hotmail is quite easy to use, however, watching my parents use it (because my mum still users Hotmail), she finds it quite difficult to use. For example, after studing Human Computer Interaction, why are the common links you need to use look like a normal text hyperlink, and not like a button? For example, the "send" a "new" links are small links that aren't really obvious and can be hard for some people to find. The same with uploading attachments to an email. I know the differences between Attachment, Office Document and Photo, but some people might get confused and stressed out when trying to upload a Word document. It's not an office document, and it's not an attachment. (I hope you catch my drift here...). Thirdly, after the attachment is uploaded, you have done and then an x next to it. I know the X means delete, but my mum thought it failed to upload. For example, thinking Done is a question, and it has a cross next to it (meaning it failed), rather than a tick, saying it was successful.

    So there's only one question here, but I would appreciate your comments on my other statements. Hopefully you can provide good comments that would win me back to Hotmail...

    • TeamHotmail
      June 13, 2012 at 8:15 pm

      All great comments Jack. We'll try to address them one by one.

      POP vs. IMAP: You bring up a desktop mail client scenario (Thunderbird). When we look at an addressable market, we focus on Web access first, which is the most "universal" way to access email. Recently, we've placed access from mobile devices as a second priority, if you will. We feel we're pretty great there to be honest. We use Exchange Active Sync for mobile devices as it allows for fast sync of email, contacts and calendar. On to desktop email clients. Given the limited resources we have, and given the first two priorities, we look at the addressable market for desktop email clients. We work with Outlook, as you could imagine, and offer a free desktop client for Windows called Windows Live Mail. We understand if you prefer to use other solutions like Thunderbird, but given the reach that Windows has on PC's, providing these two solutions gives our users options. We can imagine what your reaction will be, just remember that there are limited resources and so you have to use those resources accordingly.

      MSN, or Windows Live Messenger: Taking a global view, you’re partially wrong. There are actually hundreds of millions of users still on WL Messenger. That said, we know that IM has become commodity, so to speak. If you look at the chat integration with Facebook that we offer in Windows Phone, Windows 8 and Hotmail it shows you we're addressing this. More to come on that front.

      Losing data: We take this very, very seriously. While one cannot generalize based on your personal experience, that is what you went through and it's what's formed your opinion.

      Inactive accounts: We'll delete accounts that have not been logged into after a period of 270 days. If the account is important to someone, would it not be accessed more frequently than that? Additionally, Hotmail is a free service and Microsoft offers paid alternatives (Office 365) so that you do not lose your account due to inactivity, in addition to other features like mail archiving.

      We disagree with your statement, "It’s sad that you can’t depend on Hotmail to keep your important emails". If it's important, why is it not being used? You can most definitely count on Hotmail to keep your important emails.

      User Interface: As you're probably aware, UI is a very delicate thing to change. You can look at our past examples in Windows or Office (the Ribbon), or other services as well like Facebook and Gmail. It's hard to please everyone and any small change will be noticed. That said, we are always looking at ways to improve user experience. Again, just look at past recent examples here at Microsoft in Windows Phone, Xbox, Windows 8 and so on.

      Hopefully we've been able to address your questions and concerns, but feel free to keep on asking :)

      • Jack Cola
        June 14, 2012 at 3:34 pm

        Hi, and thanks for your reply.

        Desktop Access: The thing is, I don't see why you are limiting Hotmail to only work with "Microsoft services" Windows Live Mail/Outlook/Exchange. I understand you want people to use your other products, but why limit and force people like me out of using Hotmail because we want to use Thunderbird? And at the moment, since Windows Phone isn't as popular as Android, you will have a hard time getting those people to switch back, especially when Gmail and Android integration is strong (which I now use as my primary email and phone). How can Hotmail complete with that?

        What limited resources do you have? Hotmail is the top three email providers in the world, why do you have limited resources to enable POP/IMAP? Considering years ago, (off memory), it was working fine, then you had to pay a price to enable it.

        I used Windows Live Mail once, and I didn't really like it. It looked too much like Hotmail (which I didn't like, but it's a good thing to have the same look and feel), and (not 100% sure here), but you couldn't use Gmail or other email providers with it, which is bad for those like me who have 5+ email accounts all from different providers.

        *Windows Live Messenger: 4 Years ago, all my friends used MSN Messenger, and I had contacts on all the time, and spoke to a lot of people. Now, after Facebook, hardly any of my friends use it. People still sign in occasionally, but it's always the same few people. Personally, I think this is the opposite of what Hotmail wants. I still use it, but I only use it to talk to Facebook friends as it provides a better notification of incoming chats. Using it can be somewhat annoying, especially when you type a really long message to someone who's on Facebook and they sign out. You can't copy and paste your message and send it to them on Facebook as Windows Live Messenger disables the textbox. (please fix this)

        *Live Spaces: On this note, what's the go with Windows Live Spaces? Do many people use it? I don't know anyone who actively uses it, and that's from when it was first launched. Same with I did not understand that, and my first experience of it "this is like reading a spam board". Is this going to stay around or go?

        *Losing Data. After I wrote that, someone from the team replied to my tweet, so hopefully it's fixed now. I would use it for Word Docs, but I hate the fact the formatting displayed in Edit mode is different to Print Mode. When is the team going to fix that and make it more like the desktop version of Office?

        *Deleting Accounts: The email account was the primary email account for some time, but eventually, the switch was made to Gmail. In away, it acted like a Archive, thus not logging on for a while. Obviously, didn't log in as often as I should.

        Hotmail can keep important emails, but not when used as described above. You could argue the fact that we should have moved the emails to Gmail, but this wasn't done as both email accounts where used for separate things. E.G, it's like moving your work emails to your personal email account or vice versa.

        *User Interface: Yes, it's hard to meet everyones needs, and even the smallest change, people complain (a great example is Facebook). But I still don't think it's great, nor do I think Gmail is good either. The Hotmail interface does fail on some HCI principles, but I think the interface could be a lot easier to use than it is now. Suppose, you have to use it for a while and get used to the interface... but really, users should be able to know how to use it straight away. Has the team done any usability studies on how people use Hotmail. It's amazing what you think is easy to understand, but for someone else, it's hard for them to understand.

        Don't get me wrong, Hotmail is good and I am not trying to bad mouth it, and say it's shit. It's just for you to try and improve Hotmail.

        If you have anything you wish to ask me in private, my website is linked in my previous post if you wish to contact me.


        • TeamHotmail
          June 15, 2012 at 4:51 pm

          Desktop Access: So, we’re not limiting it to only Microsoft products. POP3 is still there and it is free for anyone to use with any software/client they wish (though you are right, many years ago we did charge for it). Actually “enabling” IMAP requires quite a big investment given the way our system is currently built. And yes, believe it or not we don’t unlimited resources to go out and do everything we wish. As to Windows Live Mail, obviously UI is always a personal thing, but you can indeed use Gmail through IMAP, in addition to many other providers that we set up automatically for you.

          WL Messenger: Like we mentioned in the previous reply, we’re definitely integrating Facebook chat in most of our products. As to the integration in WL Messenger, I can’t speak for future features, but integration with Facebook chat is important for us.

          Live Spaces: We actually closed the service a few years ago and migrated everyone to
          Losing Data: We unfortunately can’t speak to future features, but be certain that Office Web Apps are an area the company is investing heavily in.

          Deleting Accounts: Just to reinforce the point you just made, Hotmail is not an archiving service. It’s an email service. As long as you’re using it, i.e. logging in, your data is safe. If you have moved on to another service and no longer wish to use Hotmail, you can most definitely download all your email through an email client and move those to a place you’d like to archive them.

          UI: We’re speaking around the same lines. Yes, we invest a lot of our time in usability studies and the implementation of our UI. So we understand your frustration with the UI, but at the same time there are a lot of folks (millions) who prefer the Hotmail UI to others out there.

          Jack, we actually appreciate comments and questions like those you bring up. It helps us to keep improving the product in order to satisfy the most demanding customers like you. Thank you for taking the time to post here.

        • Ron
          October 29, 2012 at 11:14 pm

          In regards to inactive accounts, what if an individual is away from dependable internet for longer than your arbitrary 270 day limit for a legitimate reason (e.g. lengthy military training, missionary service trips).

          I came home from extended military training to find that I had lost 10 YEARS of memories, achievements, and special events that I can NEVER recover. I am not tech savvy, so I didn't know how to back-up those e-mails. However, as the customer, the responsibility shouldn't lie on me to know something like that, anyway. That is common sense smart business customer support 101.

          As a comparison, I also have a newer account that I received upon graduated from college that I use as an alternative account. It is Gmail. It was still there for me when I came back and had every e-mail intact.

          I think you will agree that e-mail has been and continues to be rapidly replacing paper mail as a primary means of communication. It is illegal to throw away another individual's mail. How is electronic mail any different? When you delete these accounts, you have no idea what you are deleting.

          I placed a high level of trust in Hotmail that they would take care of my electronic data while I was away and they threw it away at the first opportunity. I will NEVER use Hotmail again. The fact that you would argue with the person above about how they used your product shows that you are out of touch with your customer base and as long as that is the issue, you will never see the big picture.

          Honestly, sitting here, I am just looking dumbfounded at my monitor. As technologically advanced as we are and as innovative as Microsoft is supposed to be... How can you not have a fail-safe in place for accounts that are mistakenly inactivated. Have you even given thought about what would happen if mass amounts of accounts were accidentally inactivated?? To think that it won't happen to your service is completely irresponsible. I saw in another thread here that Microsoft refuses to admit they are wrong and would just assume stay wrong than fix it and lose face. It seems that is what is happening here. There is obviously a problem judging by the number of people I've found posting about it. The question is, why does Microsoft/Hotmail choose to do nothing about it?

  260. Tom Hutchison
    June 3, 2012 at 1:53 am

    Been a hotmail account owner and user since 1996. My question is geared more towards spam filtering and blocking. When is Microsoft going to get serious about spam filtering. It is good, but could be much, much better. I pointed out over a year ago in a Microsoft forum how there is no way to block subdomains except individually and the spammers know it!

    For example... I can block easily, but if I am getting spam from subdomains of like this:

    "" - "" - "" I cannot block * which would block them all. Blocking just works, but hotmail considers all the subdomains as different domains.

    The spammers set up and I receive 3-4 emails from johnsmith -at-, johnsmith -at-, etc. at a time. I have to block them individually, then the following day I get spam from janesmith -at-, janesmith -at-, etc. So then I have to block them.

    Trivial, but I have been a little surprised the past 2 weeks with spam slipping into my inbox which was normally caught and sent to junk mail. Some is obvious and my own personal server is flagging it as spam with spam assassin. No I have not changed any settings.


    • TeamHotmail
      June 13, 2012 at 4:47 pm

      Tom, thanks for bringing this up. We're constantly looking to improve our spam filtering and you have brought up a good point. I'll look into this and make sure that what you state is accurate, though it does seem to hold true. Most of the work we've done over the last year has been geared toward taking down the sources of spamming together with government enforcement agencies. While this has been pretty successful, it would indeed help to have something like what you bring up.

  261. Hammy Havoc
    June 1, 2012 at 11:42 pm

    Do you have plans to integrate IMAP into the free plan? Most other email providers offer IMAP, although I've been using my own mail servers for over a decade and have recently transitioned to Google Apps for Business, I do still get a lot of mail to my Hotmail from friends that were given it in the 90s, with my iDevices I send a lot of mail, the lack of IMAP to sync read/unread, drafts and trash is frustrating and greatly degrades my user experience.

    • TeamHotmail
      June 2, 2012 at 1:15 am

      We've talked about IMAP a bit up top in one of the answers. Now, as to your scenario, IMAP actually proves unnecessary given that we use EAS (Exchange Active Sync). If you're on iOS, Android or Windows Phone, you can use EAS to have full push and sync of all email folders, of contacts, and of calendar. Some folks actually recommend it over IMAP (

      If you need instructions on setting up Hotmail for your iOS devices, have a look here:

  262. Cheryl Carr
    June 1, 2012 at 7:59 pm

    Trying to access hotmail and hotmail seems to be having an issue today - how do we depend on an email account if it can't be accessed?

    • TeamHotmail
      June 1, 2012 at 11:13 pm

      Cheryl, you have to take all things into consideration when talking about Internet connected Web services. When users have issues logging in to Hotmail, the knee-jerk reaction is to blame Hotmail. Unfortunately, it's not only up to us to make sure the service is accessible. So if you ever run into issues like this, visit our status page to see if anything really is going on with Hotmail:

  263. Nishanth Kl
    June 1, 2012 at 11:31 am

    I use hotmail just because of the alias email feature

  264. Anil Mohapatra
    June 1, 2012 at 5:05 am

    Dear Hotmail team,
    As you have already mentioned hotmail has most of the features embedded in it as compared to gmail and possibly some even better than it. But my point is that what is the team planning to do capture audience from Asian countries like India where most of the users have migrated to gmail. I believe this is a huge market which can be ignored.

    • TeamHotmail
      June 1, 2012 at 11:10 pm

      It's a good point Anil. There lots of work to be done still, and it starts with a good product. Additionally, we have other Microsoft products that also bring attention to Hotmail. So as things progress in the near future, we'll see many compelling reasons to use Hotmail and the marketing efforts will reflect all this.

  265. tom lotz
    June 1, 2012 at 2:51 am

    I went into my Hotmail account the other day to find out that everything was gone....
    that was my first email address when i started on the internet in 1995.
    Now what do I do?

    • TeamHotmail
      June 1, 2012 at 11:09 pm

      You were probably a victim of a hacked account. First thing is to change your password and accout your account proofs (mobile number, alternate email address). You might still be able to recover some messages. Go to you deleted items folder and you'll find a link at the bottom to recover deleted messages. Give that a try.

  266. Lars
    May 31, 2012 at 5:21 pm

    Dear @hotmail I locked into #Hotmail 10 minutes ago. Suddenly "no server" on #Firefox & "not found" on #InternetExplorer.What's up or #down?

    When will you be back ?



    • TeamHotmail
      May 31, 2012 at 6:04 pm

      Please see the reply to your previous question.

  267. Lars
    May 31, 2012 at 5:18 pm

    My hotmail is down - could first access, but since 30 minutes on Firefox "no server" and on Internet Explorer "not found".

    What's up & will the issue be solved ?

    Kind regards,


    • TeamHotmail
      May 31, 2012 at 6:03 pm

      Lars, this could be due to any number of reasons, most of them not related to our service. You can always check our service status at

  268. TeamHotmail
    May 31, 2012 at 4:37 pm

    Hey, this is Galileo from the Hotmail team. First off, we'd like to thank the folks here - Mark in particular - for the chance to talk to MUO members. Keep the questions coming and we'll get to them all!

  269. Daniel
    May 31, 2012 at 12:56 am

    I can get into my Hotmail with Firefox 12. However, once inside hotmail, I can't "tick" any boxes, open any folders, or open any emails. Hotmail works with Google Chrome. No other web based email has this problem, including Yahoo mail and Gmail mail. Why would this happen? Why only Hotmail? Is there a solution to fix the problem? If there is a solution, what is it?

    • TeamHotmail
      May 31, 2012 at 5:59 pm

      Works here in FF v12. Could be plug-ins you have running.

  270. Tom
    May 31, 2012 at 12:40 am

    I am still getting too much spam, and I would like Hotmail to learn by receiving and then blocking these spammers.
    I sent the information to Hotmail, and I still receive too much spam. I would like Hotmail to have a spam drop down choice and then track these spammers.


  271. Dan
    May 31, 2012 at 12:33 am

    Why do you truncate passwords to just 16 characters? The AJAX-y Hotmail website is a bit buggy on my Opera browser; when will you support my browser of choice?

  272. Mark O'Neill
    May 30, 2012 at 7:46 pm

    Are you guys secret Gmail users? Which features from Gmail have you looked at and thought "man! why didn't we think of that?!". What strategies do you have for overtaking Gmail's dominance in the email area?

    • TeamHotmail
      May 31, 2012 at 5:03 pm

      Are we "secret" Gmail users? No, not secret. We all use all the major email services. How else would you know what's going on with the competition, right? Gmail does have some cool things, like voice+video in the inbox. But they also have somethings we really don't appreciate, like the G+ integration and the fact that they read the contents of your email to better serve ads and profile you to advertisers. Lastly, "Gmail's dominance in the email area" is actually a false statement. Hotmail is still the world's leading email web service. What you see though, is a key audience we did lose to Gmail, the technology enthusiast audience. To gain you back, we're working hard and have some cool things in the pipeline coming soon, so stay tuned.

  273. Jim
    May 30, 2012 at 7:39 pm

    I switched from Hotmail to Gmail many years ago. The only time I go into Hotmail any more is to change my password after my account gets hacked again and spam gets sent to everyone in my old address book who I haven't spoken to in 5+ years. My passwords have always been secure (12-14 characters with letters, numbers and symbols). How does my Hotmail account keep getting hacked about once a year with very secure random passwords? I don't even use Hotmail anymore and it continues to disappoint me...

    • TeamHotmail
      May 31, 2012 at 4:59 pm

      Jim, every case has its peculiarities and we can't generalize based off of your specific episode. That said, your pain is unique to you and it drives your perception of the product. We actually have very strong security mechanisms in place to prevent these situations. There can be any number of reasons for what you're seeing, so unfortunately I really can't say what's going on. But I can assure you that if you've got a strong password like you say and you've set up your account proofs, then you'll likely see this behavior if you're a victim of malware. Do you have your proofs setup (mobile phone, alternate email address)?

      • Mark
        November 11, 2012 at 11:23 am

        Hi dears
        I need your help please since you are the teamhotmail
        I'm working on windows7, and I installed msn messenger version 14.0.8117.416 and it is working fine, I installed messenger plus as well
        my question is, when I long into my messenger 2 screen open one is the active messenger screen and the other appear only at the bottom of the system tray and it shown my photo which I put in my messenger
        When I close it, is closes the messenger as well
        Please can you tell what is the problem and how I can solve it?
        I will be very very appreciated if you post the answer to my email address Please
        I appreciate your support.

        Best regards,,


  274. Bob
    May 30, 2012 at 7:38 pm

    When I delete an email, is it ever really deleted from your systems? If so, how long is it kept after I delete it before it is deleted from your systems?
    Do you keep track of who sends me email and/or who I send email to, assuming they are not in my address book? If so, what do you do with this information and how long do you keep this information?
    What do you do with the information in my address book?

    • TeamHotmail
      June 1, 2012 at 10:59 pm

      Bob, yes it really is deleted from our systems. We currently allow users to recover deleted emails and contacts, but it's available for an approximate period of time. It's at least 2-3 days before it gets flushed out, but can be there up to 30 days or so.

      As to folks who you email with, all we " keep track of", as you put it, is a list of frequent contacts so that when you type in email addresses we'll auto-complete the list for you. This is just a feature that speeds up the process for you. We don't do anything with any information of yours to profile ads, for example.

  275. Stephen Mitchell
    May 30, 2012 at 7:18 pm

    Do you have any plans to implement IMAP for free Hotmail accounts? Failing that, how about a Linux port of Windows Live Mail - even one with fewer features than the Windows version? This is the only feature that's missing that I'd find really useful

    • TeamHotmail
      May 31, 2012 at 4:56 pm

      Hey Stephen, good question here. IMAP is something that comes up a lot, but most people ask for it to support email on their mobile devices. So we've been working over the past year or so using Exchange Active Sync for the mobile scenario. We feel that EAS is a better solution for this than IMAP. To your point, there are certain scenarios (LInux users, e.g.) where EAS isn't supported. Unfortunately, these cases tend to be in the minority so we've had to prioritize for the larger audience first (iOS, e.g.) before targeting the smaller scenarios. So we're investigating IMAP, but really haven't decided on anything regarding it yet.

      • Stephen Mitchell
        May 31, 2012 at 6:37 pm

        Thanks for your reply. I understand that the features you add are driven by audience demand, but I do hope that you'll consider IMAP (or other possible alternatives) in the future.

  276. dougdunfee
    May 30, 2012 at 7:01 pm

    I'm sure this isn't exactly the type of question you want (but I'm sure you anticipated it), but why should I switch from Gmail to Hotmail?

    I was with Yahoo for years and then they somehow managed to mess up file attachments so I switched to Gmail and couldn't be happier.


    • TeamHotmail
      May 31, 2012 at 4:52 pm

      This is a great question actually. I can hit on a few points. First, we don't use the content of your personal, private emails to target advertisements. We respect your privacy and won't use your email for that end. Second, we're actually quite good at certains scenarios, especially dealing with graymail (all the stuff we sign up for like newsletters, daily coupons, etc.). Graymail is taking over people's inboxes and we've got some cool tools that help deal with messages in bulk. Take a look at for more on this. Lastly, we have great integration with SkyDrive, our cloud storage and collaboration service. Current/past Hotmail users can get up to 25GB for free of cloud storage and up to an extra 100GB for only US$50 a year. Skydrive is really good for collaborating on projects because it leverages Office and allows you to maintain version history, collaborate in real-time and it maintains your document integrity (unlike Google Docs/Drive). So there are a few reason to look at Hotmail.

  277. KamilKozyra
    May 30, 2012 at 6:38 pm

    I use Hotmail for over 5 years and I have no major complaints - except one. I keep having legitimate e-mails (for example e-mails from MakeUseOf) getting caught by the SmartScreen filter - is there any progress on giving users the option of turning SmartScreen off or at least letting users inform that the particular e-mail is safe (like it can be done in a spammed e-mail). Thank you :)

    • TeamHotmail
      May 31, 2012 at 4:48 pm

      You can't necessarily disable SmartScreen. But in your case, you need to mark these senders as "safe senders". This means you're OK'ing their content and we won't filter it like spam.

  278. Joshua Clarke
    May 30, 2012 at 6:12 pm

    What do you see in the future for Hotmail? I see that it has improved greatly over the years, but there are still companies (like Google, for example) that rule over the majority of email users. How will you get new users to switch from something like Gmail, over to Hotmail?

    • TeamHotmail
      May 31, 2012 at 4:38 pm

      Joshua, one of the things we're looking to do is to dispell

      • TeamHotmail
        May 31, 2012 at 4:46 pm

        ..aaaaand hit reply by accident, sorry about that!

        As I was saying, one of the things we're looking to do is dispel myths and wrong perceptions about Hotmail. To be honest, many of those wrong perceptions are our own doing. For example, you state that Google rules over the majority of email users. That's actually not true. Hotmail is still the world's leading email web service.

        In terms of the future, we're really focused on innovating and making the best email service out there, one that isn't a social network and that respects the privacy of your email content. Since we feel we've done a good job getting the fundamentals of email right - unlimited storage, great mobile device compatibility, strong spam and security measures - we can now look to innovate instead of just catch up. Yep, we needed to catch up some but we're there now.

        In terms of getting users to switch, it's more about trying than switching really. We've seen over the last few months that when a user sees and tries Hotmail, they're actually surprised at what it can do. This leads to usage which can eventually lead to switching over. But again, it comes down to getting the word out about our unique features and getting users to try it out. We have a few campaign sites that help with this:, and

        • itunadiger
          August 9, 2012 at 2:48 pm

          i am blocked out of my hot-mail account why

        • Marcus
          August 26, 2012 at 5:53 pm

          I like hotmail but as the world's leading email web service should it not have unlimited custom folders? I can't really get why hotmail has a restriction on this when it should be able to be flexible as there is no usage restriction on the number of emails in-bound so why should there be a folder limit? After all a lot of people have huge amounts of messages that they would like to store in different folders and the limit restricts this, meaning they have to search for it when the limit is exceeded without being able to create a new folder for it, of which otherwise would allow them to peruse them quicker as well as store them categorically.

        • Allan
          November 7, 2012 at 12:57 am

          Hi Marcus, I have the same problem / complaint, did you get an answer? (it looks like the folder limit is 128 Custom Folders)

Leave a Reply

Your email address will not be published. Required fields are marked *