Apple is Offering Free Replacement For 1st Generation iPod Nano [News]

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As rare as it is for Apple to publicly admit a malfunction, this one is too big to overlook. According to Apple, the batteries of some first generation iPod nanos may overheat and become a safety risk. While this is a rare occurrence, Apple has decided not to take risks this time. If you own a first gen iPod nano, check out Apple’s replacement program.

The iPods in question are ones that were manufactured between September 2005 and December 2006, and they are all traced back to a single supplier which apparently produced faulty batteries. To help you decide whether you own the right iPod nano, you can check if it has a plastic black or white front and a silver metal back. If it does, you’re holding a 1st gen Nano.

ipod-nano-serial

If you think you own one of the faulty devices, you can use Apple’s wizard to enter its serial number and see whether you should send it back for a new one. The program is only offered in 20 countries, and you’d need to choose your country before you can enter your serial number. If you are eligible, you will receive your new device approximately 6 weeks after Apple receives your faulty Nano. Note that if your iPod is engraved, the replacement unit will not have the engraving.

Don’t forget to back up your iPod fully before sending it out!

Source: TUAW

Comments (43)
  • Red

    I made a request 20 days ago, and I still haven’t got a box or any response from apple. Does anyone know how long the preliminary response will take?

    • Yaara

      According to what people were saying here a while back, 20 days seems like a lot to receive the box. But I would hang in there a while more, maybe now when the initial rush is over they’re taking it slow.

  • Qfqzef

    I’ve received a new model!! Whoot whoot!

    • Vonn

      I got a silver 6th generation iPod nano as a replacement for something I had essentially stopped using as the battery did not hold its charge! Yay!

    • Asdf

      do you know if the color is standard or random?

    • Yaara

      I don’t, but maybe someone else here knows. You can try looking around to see if people all got the same color or not.

    • Yaara

      Hey, that’s awesome! Thanks for sharing!

    • Yaara

      Awesome! What exactly did you get?

  • Chong

    I’ve been surfing the web all morning trying to find out and what I have read up on so far I suspect it will be a like for like refurb’d model.
    I’ve received my return box yesterday which consisted of a jiffy bag and a prepaid postage bag to put the jiffy into and seal. I now need to take to the Post Office so I can request Proof of Posting…
    But, I am a little reluctant to send mine back as mine does work ok and is engraved. The battery life is still pretty good for its age. (I can get a few sessions down the gym before the need to recharge.)
    I personally feel I am losing out purely because of the sentimental factor being a gift and engraved.… :(
    Maybe if I knew I was getting a free upgrade to a newer generation then maybe I wouldn’t feel so bad departing with my old faithful gen 1.

  • Willi

    this replacement is for every country n the world that has an apple store right??

    • Yaara

      There’s a list on the website of all the countries, I believe it should work for every country with an Apple store, but it’s best to make sure.

  • Benscattergood

    I’m honestly not surprised the Daily Mail got a story wrong. 

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Affiliate Disclamer

This review may contain affiliate links, which pays us a small compensation if you do decide to make a purchase based on our recommendation. Our judgement is in no way biased, and our recommendations are always based on the merits of the items.

For more details, please read our disclosure.