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If you own a 21.5 or 27-inch iMac that was produced between October 2009 and July 2011, your Mac may be eligible for Apple’s Seagate Hard Drive Replacement Program. According to this official notice, Apple or an Apple Authorized Service Provider will replace affected Seagate hard drives, free of charge.

You can quickly find out if your iMac is eligible by submitting its serial number, which can be found by clicking on the Apple icon in the top-left corner of the desktop. Click on About This Mac, and then click twice where it says Version…. Your iMac’s serial number will be revealed. The number is also etched onto the bottom of the foot of the iMac (see screen shot below).

Originally, the replacement program covers Seagate hard drives in iMacs produced between May and July of 20011. But after more customer feedback, Apple has extended the replacement program, and now covers affected iMacs for three years after the retail sale of the iMac or until April 12, 2013. Apple says this worldwide Apple program does not extend the standard warranty coverage of the iMac.

After the replacement you will of course need to reinstall the operating system, so be prepared to back up your entire system using the built-in Time Machine, on an external drive, before the replacement is done.

You can take your iMac into an Apple Retail Store or to an Authorized Service provider or contact Apple Technical Support about providing an onsite replacement.

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Apple says it will continue to evaluate service data and provide updates to this program as needed.

Source: C-NET

  1. Siddhant Chaurasia
    October 23, 2012 at 12:52 am

    Nice move from Apple

    • Bakari Chavanu
      October 23, 2012 at 4:21 pm

      Sounds like it.

  2. Mac Witty
    October 19, 2012 at 2:22 pm

    It might, in some way, have to do with the EU regulation. If I'm not wrong you have 3 year warranty. The first year the producer must prove that the user made ??a mistake in order to avoid having to repair / replace. The next two years, the consumer must prove that the defect existed from the beginning. Replace them in Europe and not of in the rest of the world might have given Apple some problem in the media

    • Bakari Chavanu
      October 20, 2012 at 2:54 am

      Mac, thanks for the additional info.

    • Leo
      October 25, 2012 at 12:43 pm

      EU legislation only provides that products sold to consumers (and not companies or entrepreneurs) are covered by a two-year guarantee in that if the product does not conform to the contract (e.g. has a hard drive that will break down prematurely), and that non-conformity becomes apparent within two years from the delivery, the customer is entitled to have the product to be brought to conformity (e.g. repaired or replaced) at the seller's expense.

      However, the law also states that only defects that become apparent within six months will be presumed to have existed at the time of the delivery, and the burden to prove otherwise is on the seller. After that (between 6 - 24 months), it seems the customer has to prove that the non-conformity existed at the time of the delivery and was not brought about by something else during the customer's ownership,

      In this case, Apple has already admitted that the defect was something inherent, so the defect falls within the full two years. The third year that Apple is now offering is not mandatory by EU law, though national laws of individual EU member states may dictate otherwise. EU law only sets the minimum time periods.

      I'd say this is a case of classic contract law: normally laws everywhere require that a product has to last for a certain period that can be expected from products of its kind in general. If there's suddenly an epidemic of burnt-out Seagate hard drives in Apple iMacs that occur, say, within one to three years from purchase, Apple could be expecting a wave of claims as it would be rather apparent that the product did not meet that expectation. If the risk of the defect has been estimated reasonably high, it's probably safer to just recall the machines, especially image-wise. I'd guess that's the reasoning Apple had since, as I understood, they only extended the period after receiving enough customer complaints.

      • Bakari Chavanu
        October 29, 2012 at 6:58 pm

        Thanks for the this info, Leo.

  3. Arron Walker
    October 17, 2012 at 10:07 pm

    As much as people hate on Apple - three years is a seriously decent move.

    • Bakari Chavanu
      October 17, 2012 at 11:17 pm

      Yep, it seems that way.

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