7 Windows 8.1 Upgrade Issues & How To Fix Them

Microsoft recently released Windows 8.1, an upgrade to Windows 8 which arrived with mixed reviews. Most people see Windows 8.1 as a type of Service Pack. The updates introduced by Windows 8.1, however, are much more pervasive and consequently seem to be causing more trouble than Service Packs in previous Windows versions.

Windows 8.1 can cause several issues during the process of upgrading and even more afterwards. If you’re faced with one of them, read on to see if there’s a potential fix. Alternatively, if you’re considering an upgrade, make sure to prep your computer for Windows 8.1 beforehand.

Hardware Support

windows81 hardware issues   7 Windows 8.1 Upgrade Issues & How To Fix Them

Image Credit: William Hook

An issue that I’ve personally experienced is reduced hardware support. For one reason or another, Windows 8.1 changes something deep in the system that can affect drivers, resulting in unrecognized or malfunctioning hardware. In my case, the backlight of my laptop was no longer controllable — it was ridiculously too dim, and the brightness buttons on my keyboard wouldn’t change the setting.

Ultimately, to fix issues like this, make sure that all of your drivers are up to date via various channels. The best places to look are at the manufacturer’s website or Windows Update, as sometimes it can deliver driver updates. My personal issue was resolved when Samsung released a “brightness fix patch” via their SW Updater software package. Make sure to check your respective sources as well.

Bad Drivers

On a related note, Windows may refuse to upgrade to 8.1 if it doesn’t like certain drivers. For example, a select number of people have a specific driver which Windows asks you to remove in order to upgrade. Of course, you’ll need to do so in order to continue. Alternatively, you may be able to just update your drivers to a possibly Windows 8.1-friendly version, so that you don’t have to remove it completely.

SkyDrive Files Gone “Online Only”

If you’re an avid SkyDrive user, you may come across an issue where SkyDrive claims that all of the files that were once downloaded to your computer are now “online only”. This is incorrect, and the files are actually still on your computer as they previously were. All you need to do to resolve this “blemish” is to open Windows Explorer, right click on SkyDrive in the left-hand pane of common folders, and click on “Make available offline”. This should make sure that all your SkyDrive files will be synchronized, or just mark them as synchronized if they’re already present.

Make SkyDrive Available Offline   7 Windows 8.1 Upgrade Issues & How To Fix Them

Upgrading from Windows 8.1 Preview

If you were a user of the Windows 8.1 Preview, you will probably face issues upgrading to the real release. Microsoft already announced the problem ahead of time, stating that you’d most likely be able to upgrade to the final code, but you would have to reinstall all of your desktop and Windows Store apps. If that’s the case, you might as well go ahead and do a complete reinstall when upgrading to the final code, as clean installs are much less buggy than upgrades.

Error Screens

If you received a “Couldn’t update to Windows 8.1″ error with a code of 0xC1900101 – 0×40017 or something similar, you can attempt to get around the problem by unplugging all of your peripherals — except the necessary ones like your mouse and keyboard, obviously — and make sure that your graphics card driver is up-to-date before performing the upgrade. The bug still remains at large, but these tips can give you a better chance at beating it. The good thing about this error, at least, is that the installer rolls your system back to Windows 8, so you’re not stuck with a bricked system.

If you receive an error stating “Sorry, it looks like this PC can’t run Windows 8.1. This might be because the Users or Program Files folder is being redirected to another partition.”, and this is actually the case, then you’ll need to move your User or Program Files folder back to the primary system hard drive/partition. Since this error wouldn’t show up without you having changed the location of those folders, just follow the same instructions to move them back.

Secure Boot Watermark

windows81 secureboot watermark   7 Windows 8.1 Upgrade Issues & How To Fix Them
If, after successfully upgrading to Windows 8.1, you see a watermark in the corner of your desktop saying “Secure Boot isn’t configured correctly”, then you’ll need to head into your computer’s BIOS and mess with the Secure Boot settings to enable or configure it. Afterwards, Windows should stop complaining.

Conclusion

Windows 8.1 introduces many new and improved features, including the option to boot to the desktop, deep SkyDrive integration, and an updated UI, which now supports dynamic Snap for multiple apps or sharing the desktop wallpaper with the Start screen. Most of the changes, however, are behind-the-scenes, which may be why so many people are having issues. Generally, I’d recommend that you stick with Windows 8, unless you read about a Windows 8.1 feature that you absolutely need. In that case you should prepare to upgrade to Windows 8.1 with the option to roll back.

Have you run into issues while upgrading to Windows 8.1? Please share how you were able to fix them! You can also turn to our MakeUseOf Answers community for support.

105 Comments - Write a Comment

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Heather

This is why I’m going to keep waiting a while longer before I upgrade.

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Phil

“you would have to reinstall all of your desktop and Windows Store apps”

Actually no, they did not say this. They said “apps”. This really ticks me off since I wouldn’t have installed the preview if I knew I’d have to resinstall all of my programs.

1 votes
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Jinfeng

Alternatively, install this update by Microsoft to remove Secure Boot Watermark.
http://support.microsoft.com/kb/2902864

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Brent

After I upgraded, my Logitech and Microsoft webcams did not work. They are both new cams, and this is a self-built machine with the latest, greatest ASUS motherboard and i7 Haswell CPU. Neither Microsoft nor Logitech diver updates or uninstalls/reinstalls helped. Finally tracked it down to a bug in one of the utility programs (AI Charger+) that had to be uninstalled using a special uninstaller and patch from ASUS.

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Tina S

Thanks for sharing your fix, Brent!

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Jakes

I never used Windows 8, so I did a clean install of Windows 8.1 and after almost a week I must say I’m very happy with it, booting up in 36 seconds and I even got my fingerprint reader working after a bit of fiddiling, I think it’s safe to say I won’t go back. The AMD drivers from HP’s website for windows 8 worked flawlessly with no problems whatsoever

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Tina S

Glad to hear there are more people who enjoy Windows 8 and the 8.1 update. :)

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Sean

He’s lying. There is nothing good about 8 or 8.1. This MS propaganda.

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sonshingyu

36second.my computer with windows 7 booting uo in 10 second.

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Tom J

I installed 8.1 in my practically new Toshiba laptop (bought in June) and it hosed the touchscreen totally. Fortunately I had a recent system image so could restore it. I’ll wait a long time before I try to upgrade again. Toshiba had nothing in their support about this problem

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Arturo Villegas

I can´t connect to the Internet from any browser (Chrome, I Explorer, Firefox) from my wireless network at home. My Dropbox works fine and syncronizes without a glitch (ergo I do have a connection to the internet). At work everything works fine.

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erniej

I have the same problem it is most annoying and as I have two other machines and all can access it is only since th
e 8.1 upgrade does anyone have a fix or suggestion is it in permissions or settings

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Arturo Villegas

I do not know exactly what have I done, but NOW I can connect to the internet. First, I rebooted my modem (I had and intermitent connection so I turned it of and restarted it). Second, I turned off my laptop. I usually just “suspend” it from work to home and back to work, so may be I usually turn it off no more than every two weeks. When I turned it on, Voilá, internet was up and running. I also went to the Control Panel / Windows Firewall and allowed my web browsers “Communicate” through the firewall. Don’t know if one of these or all of them resolved the initial issue . . . Only God knows . . . Hope some of these tricks works for you.

1 votes

Konstantin

I had a similar problem. Everytime I tried to load a website, every browser told me, that I had no connection to the internet. On the second or third try, it worked. Sometimes it didn’t work after 30 tries, and sometimes I got a connection, but the website was not loaded well (only text was loaded). Even my games had problems to get into the internet.

The solution of my problem was very simple. I just had to go into the control panel -> network and sharing -> change adapter settings (left) -> rightclick on active network -> properties -> highlight “Internet Protocol Version 4″ -> Properties -> Preferred DNS Server: “8.8.8.8″ and Alternate DNS Server: “8.8.4.4″ -> OK & Close

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Kat

I used Konstantin’s method and it worked 100%; thanks so much for the awesome and user-friendly advice!

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towander

Massive thankyou Konstantin, I was having all sorts of flaky connection errors and anything internet was running extremely slow, if at all.
Your solution fixed it in a jiffy :)

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Georg

Konstantin thankyou, your method fixed my problem totally

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Allen

Midway through the install, I was told I needed to uninstall the Daemon Tools app. I do not have the program; it is not on the list of programs found in the control panel; there is no folder in my program folder; it is not running when I open task manager.; there is no registry listing for it when I run regedit.

One option seems to install Daemon Tools and then uninstall it but I am open to better ideas.

Thanks.

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andy

I stupidly and naively trusted Microsoft and automatically updated, now the only tile that will work is the browser tile, if I click anything else the screen goes black and a second click (on the black screen) returns you to the tile screen! I have virtually no pc skills and am not at all techy so i am lost. Any ideas anyone?

Using Samsung Ativ pc / tablet

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plasbot

It broke my ‘Mygica Capit USB video capture’ stick. I was using the video input on the stick to make my security camera dvr output viewable remotely and easier to search. So I’m pretty bummed about that.

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plasbot

Uninstalling then reinstalling all drivers and software resolved the problem.

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Name

Still no reason for someone to upgrade from Windows 7.

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Maggie Morgan

I agree!! Windows 8 was bad enough. Windows 8.1 – I would have to write a book to list all the problems it has caused with my laptop. And don’t waste your time calling Microsoft for help.

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RAY THOMAS

I too have had a problems trying to upgrade to Windows 8.1 on a new Acer PC. I am not a computer “geek” but I have used the various Windows package over the years and understand what is, or should be going on. I was happiest with windows XP which allowed me to set up it up as to how I wanted it to work, mostly for Word, Excel and the Internet. I was not impressed with Vista but quite happy with Windows7 (in fact I think it was is a little too clever but it works) . In my opinion Windows 8 is a disaster certainly on a PC. I resent my computer being a vehicle to sell or push me into Microsoft products including X box Games? Fill my computer screen with loads of tiles all reflecting information which I did not ask for or want. Perhaps tablets are the way to the future but I will be buying an Apple Mac the operating system on which is designed for a PC and not a mongrel Microsoft system designed? to work with tablets and or PCs. ( Remember the Ford Edsel)

1 votes
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pete kilgannon

After installation, I kept getting irritating notifications for me to flick across the screen to get back to a previous app. The problem was that I don’t have a touch screen, the mouse wouldn’t move it and it covered about a sixth of my screen making things unreadable.
The only way I could remove it was a reboot until I found a very useful program “Disable_Help_Tips.reg” on the web. I forget the forum I found it on but I’m sure you can Google it. This solved the problem.
This is another example of how software writers (in this case Microsoft) do not test their programs properly but use their customers to do the work for them!

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wishcj

The best way to fix Windows 8.1 is to format your installation and go back to Windows 7. I got extremely frustrated with the fresh install of Windows 8.1 from store purchased Windows 8.1 DVD, problems included frequent BSODs from few days of first install, NVIDIA driver not booting, network Ethernet connection not randomly booting, intermittently not recognizing my Epson printer and later unable to uninstall any software from programs and features. Now I am back to Windows 7 and can’t be happier.

1 votes
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Richard Evans

Beware! If you have hidden data files, the upgrade to windows 8.1 will delete them. ( Make sure everything is backed up first).

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Romas

I have made the 8.1 upgrade to all my computers at home with no real issues; however all these computers were built by me. My son has an issue with his laptop and is trying to resolve it, hies desktop is fine and that to is a DIY. At work I have 5 new Lenovo tiny PC’s. 3 are running win 7 because of the insruments they operate, the other 2 are on win8. The 8.1 upgrade on those 2 was not smooth. One of them became extremely slow and both had the secure boot error (that was easy to fix). The Lenovo website had information that about half their programs wouldn’t work on 8.1 and would need to be removed. Both computers are running fine now; but I may still remove all the Lenovo utilities. Seems that a lot of these utility programs interfere.
A good reason why bloatware on computers should be eliminated.

I hope Microsoft has gotten wind of a lot of these issues and gets the fixes out there soon.

1 votes
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iPH0neOZY

i recently installed a fresh, complete 8.1 installation and while i don’t seem to be having many problems, i recently noticed that my intel 3930k -X79 processor started to increase in speed all 12 cores,when there was no activity on my PC (another words,i wasn’t using the keyboard or the mouse) STRANGE ! all the drivers had been upgraded and the Bios included ? i still can’t work it out and i was wandering, if this was a common problem, with 8.1.
I would appreciate a reply if someone else is having the same problem. thank you in advance
And if Microsoft is aware of the problem.????????????

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Trish

please can someone help me!!
I purchased a new Pavilion 23 with windows 8, Installed updates etc then I upgraded to windows 8.1 and all of a sudden the touch screen will not work!!!!
Does anyone have any suggestions on how to fix this problem???
Touch screen worked up until I upgraded from windows 8 to 8.1

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Tina S

Trish, have you tired upgrading the driver? Visit the HP (assuming it’s a HP Pavilion) website, find your computer model, and download, then install latest touch pad drivers for Windows 8 or 8.1. If you cannot find updated drivers, contact HP support.

Good luck!

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edi ng

I m using assus all in one pc with windows 8 install. After upgrading to 8.1 version, my pc started to act not normal. First, the remote control doesnt work, my point of sale program doesnt connect to its database program and my dot matrix epson computer only print half page. I ended spending 1/2 unproductive day in the office trying to get support from epson and asus. They are all pointed me to downgrade to windows 8. My suggestion to anyone out there do not upgrade to 8.1. It will cause many error since many drivers and software arent supported. Windows team really did a bad job not having this new version tested well to work with all driver and software that is compatible with most of older version. BIG baddddddd apple for windows. NEVER UPGRADE TO WINDOWS 8.1 wait for MAYBE 8.2 version with better compability

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iPH0neOZY

Thank you for your advice, i think i might.

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Mark

After doing the upgrade (which you assume would be good) I found that certain programs like Adobe reader – does not display in a crisp appearance – I have checked my display settings and they are at the recommended display for the Laptop in this case 1080 as it is a new ASUS laptop – with just windows 8, I had perfect displays….very disappointed.

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Mark

Same with iTunes – my display with iTunes is now fuzzy and not nice…since I installed 8.1

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Mark

Tina S : thank you for solving my problem with the blurry text !!!!

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paul richards

ive just downloaded 8.1 on a newly built system. all i get now is mozilla firefox not responding and the screen going white. but i can’t find the programme to remove it.

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Oida

Hello!
I must say that the issues discussed may just be unique to the writer.
I worked with Windows 8 and believe me it was troublesome. I wanted to make a clean install of Windows 7 to replace it when I thought of trying 8.1 and WAW! I ain’t changing no OS in no near time!!!

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Jo

I did the Windows 8.1 preview by mistake apparently. Now, I can’t access a lot of my apps, and I can’t access “change PC settings”, or “start” under settings. HELP!

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Jo

I did the Windows 8.1 preview by mistake apparently. Now, I can’t access a lot of my apps, and I can’t access “change PC settings”, or “start” under settings. HELP!

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S. A.

After I got Windows 8.1 I had problems with sound on some media players and games. There was no sound but I’ve managed to fix it though.

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Michelle

On vacation and decided to use the time to update to 8.1 over the resort’s free Wi-Fi. I got a colorful new screen that I click before logging in. The login screen where I type my password looks the same as before. After login, though, nothing but a gray-blue, slate-colored screen. (I hope this is not the new “blue screen of death.”) Using the Task Manager, I have been able to get to some programs and files (QuickBooks, Excel, Adobe Reader.) But I can’t seem to get back to the Windows Store to see if it thinks I’ve actually finished the update to 8.1. Any thoughts or similar experiences?

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Michelle

Just FYI … I have a second computer with me that I haven’t updated yet. So I’m able to use that one to troubleshoot, research, etc.

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Taffy

I updated instead of the usual clean install because I have lots of huge programs & apps installed. The process took longer than normal making me regret choosing the upgrade option. After finishing the installation I got to the login screen then afterwards I got a blank blue screen like what Michelle mentioned. I couldn’t access my files until I tried Task Manager which worked with some errors. I still cant access the start menu

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Bill

I have a Toshiba i5 laptop that I upgraded to Windows 8.1. BIG MISTAKE. I checked all driver updates and the usual fixes, but I’m still having problems with the laptop recognizing my Canon iX6520 printer, that’s plugged into a USB port, recognizing my Windows Phone 8, and shutting down completely (the screen will go blank but the WiFi and HDD lights stay on). I’ve reinstalled the printer drivers, uninstalled windows phone and reinstalled it. The 8.1 os is not ready for prime time, and it has decreased productivity to the point that I would like to return to Windows 8.

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jrd

I use AOL 9.7 and after my upgrade to Windows 8.1, I have trouble when I try to use Yahoo through the AOL browser (Yahoo loads as a blank page). I don’t have a problem if I try to access Yahoo through IE. Can anyone help? Thanks.

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Sayed Bkr

Too bad upgrading to win 8.1 on my DELL inspiron 5521 went so bad since all the items on desktop disappeared, opened windows not appear in the task bar, most items in control panel not responding, I can’t even shutdown pc and several items not appearing like date and time and start menu, device cooling fan works vigorously, poor microsoft, I wish I can restore my OEM win 8.0

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William Ritchie

What a fiasco this windows 8 and Windows 8.1, Please tell me if I can go back to Windows 7, or even a safe and reliable program like Windows XP?

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Ange

tbh i regretted upgrading to windows 8.1. when i upgraded to 8.1 all my files got messed up. im not a computer whiz or anything, maybe i did something wrong before but i didnt even change any options on the set up. they werent deleted but i think they got all misplaced and somehow corrupted some files. i first found this out when i tried to play my songs on itunes & i had to go through the trouble of relocating my files. & then an art software of mine got corrupted.. i searched on google any problems on upgrading to windows 8.1 & there seems to be quite a lot! i shouldve researched more about it before upgrading.. -_-?

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Fadi

why my win 8.1 apps not opening when i click on them i reach start menu?????????? why plz any help??????

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eva

have you a solution yet?

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eva

all my apps aren’t working anymore…and i absolutely don’t know why!! whenever i want to open for example my email app, it starts loading, but then the app fanishes and i get back to the start menu…it really sucks, it started with one app, and now nearly all of them aren’t working anymore

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Andy Gill

Exactly the same happening on my daughters laptop with v8.1. None of the Windows 8 tiles are nowworking, even though apps like Internet Explorer will run from Start menu / desktop. Has anyone a solution?

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Chris Cogan

I have upgraded my Sony Vaio laptop from Windows 8 to 8.1, and my Gateway desktop from Windows 7 to Windows 8 to Windows 8.1. I found the upgrade to 8.1 to be one of the buggiest processes I ever encountered with any Windows upgrade- it took longer, and on a number of occasions, seemed to stop. I eventually got both machines upgraded, and have had no problems with either install other than one thing. I have a G11 wired and a K320 wireless Logitech keyboards, and even driver updates do nothing- media controls no longer function. It seems this is a very common complaint with Windows 8,1- the volume controls don’t work, and none of the media controls work with iTunes.

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Rob Penner

So in other words stay away from 8 to 8.1 upgrade. Sure glad I decided to do a little research on this latest microsoft fiasco!

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Russell Davison

received an E-mail inviting me to upgrade my Samsung laptop to 8.1. I wish I hadn’t. Nothing on the desktop could connect to the internet. I even tried to go through the internet set up. The only way to the internet was through the Windows apps. Many of the websites I use rejected Internet Explorer 11. I decided there were just too many negative issues. I did a system recovery. At least that still worked. The machine still isn’t whole, but at least it’s functional. I feel like I dug into a roach nest.

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m scott

how do i rollback 8.1 to 8, ms keeps updating it and each time i am unable to type or use programs the keyboard is haywire, usually after rebooting it becomes ok but today i have rebooted 4x and all useless, only solution put in a dual boot linux and trash everything ms. i have already done this with two computers and nopw have three to go!

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Tina S

I’m afraid it’s not possible to roll back to Windows 8 after making the upgrade to Windows 8.1. If updating drivers etc. doesn’t help, your only option is to back up your data and do a clean installation of Windows 8. Or run Linux, of course. Sorry!

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Paul Meldrum

does anyone know how to fix media player… I have upgraded to 8.1 from 8 and now only a selection of my media files will play, where as before all would play on windows 8…

also where would I locate my windows 8 keycade for clean installation

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Shashank

If you CAN’T find out Windows 8.1 update in Windows store follow this video guide :
http://www.youtube.com/watch?v=IoUQ3eO_0g4

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Lindon

I had no choice about my upgrade, it started automatically and i could not stop it. after the upgrade every-time i close the lid of my laptop instead of logging me out and going into sleep mode it shuts down completely and i lose any unsaved data. also when i switch on the laptop i get the blue screen of death!! i can’t find any fixes for these either. Windows 8 was fine on my laptop and now Windows 8.1 has just ruined it.

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Anonymous

windows 8.1 sucks

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Anonymous

Also sucks

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Anonymous

I recently upgrade to windows 8.1. But When I’m using the sw update , it won’t allow me to update or install the product listed saying ‘FAILED (-10)’.

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Mon

Same problem with anonymous above. Any help pls from Samsung notebook users? The driver in my case is an essential sound driver which sw update sees as necessary to install but auto update will yield failed (-10) after agood number of minutes downloading and installing.

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Mon

welp, here’s what Samsung support and Microsoft had to say about the mess:
====================
Your question:
After I updated to Win8.1 (from 8), my swupdate couldn’t update the sound driver. I have working audio though. Everytime I downloaded and installed the ”essential” driver, it just kept giving me the Failed (-10) remarks. Is there a way I can hide or remove the driver from the SwUpdat? If I cannot install it at all.

Any assistance please. Thanks

Counselor answer:
Dear Ramon,

Thank you for contacting Samsung; we appreciate the opportunity to assist you.

We have received your concern regarding the update you have made with your computer and the issues you are now facing because of the update. We understand how much trouble this may have caused you. We are more than happy to provide you some information to assist you with your concern.

Please be advised that we have escalated the Windows 8.1 concern to Microsoft and to our technical team. The response we got is to have the original Windows 8 first as we await the response from the software manufacturer. We apologize for the inconvenience.
We hope that the information we have provided helps you in one way or another. If you have prompt questions that need real-time answers or if you want to receive the latest marketing updates from our company, please feel free to contact our toll-free number. The reference number for this transaction is 2115401435.

Please feel free to visit our support website often at http://www.samsung.com/ph/support for frequently asked questions, service location and repair self tracking.

If a question arises, you may write us again. We will be glad to be at your service.

Sincerely,
Samsung Electronics Corp.
Online Support

0 votes

Mon

Samsung’s reply to me was that they were told by Microsoft to tell us to revert to Win 8. What a joke.

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anon

PLVoyagerPro headset was first recognized in Win 8. I used it for quite a bit. After upgrading (?) to Win 8.1, the Bluetooth headset isn’t recognizable anymore.

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Mon

Press the headset long enough for the led light to blink blue and red (means it’s on pairing mode). Win 8.1 should then be able to detect it and pair.

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Anonymous

If you run the Diagnosis of the help center you’ll see that the Fn keys don’t work anymore. When you try to resolve it Win 8.1 will tell you Easysettungscmdserver.exe cannot execute or something. A quick look at Samsung folders show that the exe file is in program files (86) folder and not in the program files where I think it should be if you’re running the 64 bit version. I think Swupdate is screwed up when you update to win 8.1 ‘cuz it gets confused with which file to exe and where to look for it whether in 32 bit (86) or 64 bit program files.

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E-PBM

After installing windows 8.1 my Intel centrino n2230 disconnects from the internet. the computer still shows it as available but can not connect to it. only solution is to restart the computer. very frustrating.

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zecko

i have proplem with win 8.1 after upgrading from 8 the right click menu take very long time to open it’s very annoying that you want to make a shortcut or just a refresh and that happend

now i cut useing right click

please anyone could help with that my pc toshiba px30t

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Jack

My friend uses an Asus laptop and he updated his win8 to win8.1. Since it looks nice (I have to admit it looks better than win8), I updated mine too. I use Lenovo Z500 by the way. The update took me a tiring 6 hours. I don’t know if this is normal as I never update any version of Windows before this, plus I’m using my college’s WiFi. Sometimes during the update, the Windows Store would not respond for a few times but I managed to pull off anyway. After the update, everything looks to be working fine at first. Then when I dimmed my display a bit (which I always do when playing games), the display suddenly went all the way down! I was shocked but luckily, when I went to Lenovo website, they already put up all the known issues of win8.1 (with solutions) for each of their models. I should have research about this before updating -.- Anyway, what I did was updating the driver and bingo! Everything was ok again. Regarding all the other issues other users are experiencing, so far I’ve not encountered any of the other issues stated (I really hope I don’t!). My advice for those who are planning to upgrade to win8.1, do some research for any known issues of your pc/laptop when upgraded to win8.1 then decide for yourself whether you still wanna do it or not :)

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Paul S Adams

I had an issue with upgrading from Windows 8 to Windows 8.1 – all installed applications were removed. The install was done from a Windows 8.1 install DVD (Retail).

I know that this is an expected effect of upgrading by installing by booting from the DVD. However, this is not how this upgrade was performed – I booted into Windows 8, and then inserted the DVD and ran SETUP from it.

The option to retain applications was not shown – only “Keep personal files only” or “Keep nothing”. As I was confident that I had used the correct approach, I doubted the meaning of the options.

The end result was a folder called Windows.old which contained the original Windows, Program Files, Program Files (x86), ProgramData and Users folders – although the “Default” user folder had content that implied that its content had been migrated.

At present, I am cloning the drive so that I can try a series of recovery approaches intended to get back the Windows 8 installation, or to migrate the application settings into the registry on the current Windows 8.1 install. If I have any success, I will post information about it here.

When I rang Microsoft Support abut this, they wanted me to pay $390 for their tech to fix it. I told them I would have to get back to them . . .

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Paul S Adams

A further report on my attempt at recovery following the discovery that the upgrade to Windows 8.1 had removed all my programs. My attempts were to no avail, apparently because Microsoft designed the upgrade to make this recovery impossible. In order to recover to the previous state of the machine (with the previously installed applications recovered and properly “installed”), I obviously needed to recover the relevant registry values – most particularly, the HKLMSoftware hive. However, a check of the C:Windows.oldWindowsSystem32config folder showed that the SOFTWARE hive file had been removed, and the SOFTWARE.log file had been truncated. Apart from deliberately blocking a recovery attempt, I can see no reason for this having been done. In summary, it appears that I need to completely reinstall my PC. Somehow, I suspect that Microsoft may find that it is some considerable amount of time before a positive word about them comes out of my mouth (or off my fingers).

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Paul S Adams

A further “bemusement” arose today when I started reinstalling the lost applications – the Program Files (x86), Program Files and (effectively) the ProgramData folders were removed from the Windows.old folder. The ProgramData folder actually still is there, but the entire content (apart from a Microsoft folder, with a single folder below it) of that folder was deleted. I am not certain whether this was automatically triggered by my installation of new applications, or whether it was performed to free space (which should not have been needed). I am glad I cloned the drive when I did. I am now wondering if, had I cloned the drive *immediately* after the update, the Software registry archive would still have existed.

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Paul S Adams

A further uncertainty exists about the cause of the lack of the ability to retain the installed applications – it turns out that my PC was installed with a (legitimate) volume-licence Windows 8 key, as was the Windows 8.1 key. I am wondering whether the Windows 8.1 volume-licence installer does not support retention of applications. This is particularly supported by the fact that the PC retained its domain membership – if the install had been clean (no settings retained), this would not have occurred.

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Paul S Adams

Latest shocker – only application installers that are signed are allowed to register shell extensions. I attempted to install TortoiseCVS, but received a long series of errors – all reporting that the installer was unable to create a value under the Shell Extensions Cache key. A check of the permissions on this key showed that the only “user” permitted to write to this key is “TrustedInstaller”. I attempted to over-ride the permissions on the key. However, even this is not allowed – not even by taking ownership of the key. I don’t know whether this change in behaviour started with Windows 8, as my Windows 8 was an upgrade from Windows 7, where TortoiseCVS was first installed.

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Joe

I bought (a week ago) an ASUS i7,GE Force,1TB. Notebook to replace my desktop.I upgraded to win 8.1 w/no problems.Until today. I noticed the computer seemed a bit slow.I thought I’ll restart maybe it’ll fix the slugishness.Upon getting to the restart screen it had a “install updates &restart “. Which I did. Upon restart & after logging in all I have is “Please wait ” screen.It’s been this way for about 04 hrs…. Now what ? Do I continue to wait till hell freezes over ?

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Vincent

At least your screen works, my Hp envy, brand new won’t even turn on the damn screen. Anybody have any ideas on how to fix this?

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srinivasan

got any solution? bcz same problem for me.

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srinivasan

got any solution? bcz same problem for me.

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srinivasan

got any solution? bcz same problem for me.

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Jamie

installed update 8.1 from windows 8 and was asked for my windows password to my account typed it in several times but was told wrong password. Tried to change my account details on another computer but got message account does not exist, been using this account for about a year now. Have told Microsoft but still no reply of a fix.
has anyone had the same problem?

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Vivek Moyal

I have purchased my dell before 8 days and yesterday i updated it to 8.1. Today morning when i start it it shows me that your password is not correct and i am totally !#$% as it was administrator password and after so many restarts and login attempts same old password work. I think there is some bug in windows 8.1. As i am programmer i cant wait for a format and than again reinstall everything. It really sucks

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pete acott

complete fail re my printers and drivers-it wont add printer that worked fine under windows 8, i deleted the suite, then downloaded new driver and 8.1 wont install it. this is extremely frustrating and I wished I hadnt ever bothered to upgrade to 8.1-microsoft support is typically useless in solving any of these issues

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Michael

Complete fail for me.
Did it while I was away from it this afternoon for a short while. Cannot load even a browser. Had to login via a bloody microsoft account which I had to create, no admin login as I was using previously. Very very slow in start up. Will not recognise anything, It is a HP Pavillion which I purchased in August 2013 as my main work computer which right now I cannot use. Should send them an invoice for all the lost productivity!

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Lonts

After updating to 8.1 none of my metro apps are working. I can’t even open my PC settings. Every time I try to open an app, I just get a blank screen or get reverted to the start page. Any fix for this bug?

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Rose C.

I bought a new ASUS laptop yesterday and naively upgraded to the 8.1 today and now my laptop is a lot noisier than it was yesterday. I know the fan isn’t dusty because it’s a brand spanking new laptop…..ugh I wish I didn’t upgrade!

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Pat

My new Dell now has a black screen. Everything was ok until a recent update. Hope this gets fixed soon. Dell Tech couldn’t find issues with computer and suggested it had to do with Windows upgrades. I cant reinstall nor do a factory reinstall. Printer uninstalled and clock not working. Uuuuggghhh.

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Justin

I have a better idea. Back to XP I go!

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Hendy

Why are so many of you found the problem and did not get a solution?
Because in my Lenovo Z series, I did not find many problems as you convey to waste time to find a solution. I am very happy at this time using Windows 8.1, all the old application was running properly. I was a programmer, now my program look more beautiful in windows 8.1. And to further simplify like Windows 7, I installed classic menu of http://www.classicshell.net.

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mon

Well, in my case (Samsung laptop), the SWUPdate doesn’t recognize all the updated drivers in Win 8.1. I ended up getting the notifications to update an essential drivers (sound for one, lest I experience problem with my laptop in the future) but any or such attempt will result in failure (fail -10). So having been told by Samsung itself that its SWU app hasn’t been fully reprogrammed for compatibility with 8.1, I had no choice but to go back to 8. And now MS keeps pestering me with upgrade notifications to 8.1 LOL. Go figure. sheesh poor coordination. But 8.1 isn’t bad. here’s a summary of the differences:

8 8.1
30/70 split 50/50
boots to start Can boot to desktop liker previous Win
Invisible Start even in Desktop Start is like all the other previous OS
Only Desktop wallpaper can be customized
Cannot customize Start wallpaper Both Start and Desktop can be customized
Menus are different “Change PC Settings” Some Fn keys are messed up
Connectivity issues.

If I missed anything, feel free to add. If only some of those issues are resolved by Samsung, as I said, I don’t mind going 8.1 (which I once did, notwithstanding the almost 4 hours of upgrade lol, yeah my internet sux)

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Mel Shutz

I upgraded to Windows 8.1 and now my emails don’t allow me to either type in a response or compose a new outgoing email. Anyone else experience this problem; if so, how was it resolved?

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Anonymous

After downloading windows 8.1, my computer doesn’t turn on anymore. I have to return it to HP by tomorrow and have it checked.

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Marek

Here is a solution for a windows 8.1 upgrade screen resolution problem:
http://knowledgebook.eu/article/windows-8-1-screen-resolution-problem-after-upgrade-and-installation

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Del

Having major problems after update to Windows 8.1. My Wordperfect program would not let me save any documents. Had to purchase a new version of that. My Pandora and Rhapsody music stopped streaming correctly. Pandora constantly skips songs or skips in the middle of a song like a scratched CD and Rhapsody will drop the last 30 seconds on all new songs I try to stream! My Microsoft solitare game stopped working, had to uninstall and reinstall. The function key on my Asus computer stopped working. I am going to try to get a tech to get this “update” off my computer! Too many issues to name them all! Do NOT update to this version!

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jskern

Thank you, Konstantin!!!! You’re solution at November 25, 2013 worked perfectly for both my LAN connection & WiFi. You saved my computer! YOU ROCK!!!!

HERE IS A REPLAY OF GENIUS.
“The solution of my problem was very simple. I just had to go into the control panel -> network and sharing -> change adapter settings (left) -> rightclick on active network -> properties -> highlight “Internet Protocol Version 4? -> Properties -> Preferred DNS Server: “8.8.8.8? and Alternate DNS Server: “8.8.4.4? -> OK & Close”

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kyle

could anyone please assist me with problems, ive got a Hp Envy m6 laptop and just yesterday i updated my laptop from windows 8, to windows 8.1 as this was an automatic update from microsoft.. now that the OS is installed i have absolutely no sound, it says headphones and speakers are not plugged in- its a laptop lol.., As for drivers i cannot check these or restore my pc as i cannot access my control panel either – if i go into control panel, screen just goes black, and returns to desktop.. These are the issues that ive noticed, there probably more. Is there any advice, or help on the topic please-as this is frustrating and i need my laptop for college projects( graphic designing).

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anna chitwood

my picture login has been working up until about a week ago when it just no longer accepted it I would click on the points to sign in and then it would stop responding I also cant use my pin to sign in only my password. how can I fix this?

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tileman

No thanks, 8 is working fine…glad I checked in here. I don’t need the grief. Speaking of which, what are they gaining for all the grief and hard feelings they’re generating?

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Sabrina

I upgraded my Dell laptop to window 8.1, now my keyboard will not work. I work at the start but after that it won’t do anything but made clicking noise. I tried to uninstall but nothing works. Please help

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