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skype does not workMost of the time, Skype just works – but every now and then you’ll run into a snag and Skype does not work. These six troubleshooting steps will solve most common Skype problems, whether your microphone isn’t working or the other person sounds like a robot.

Problems with Skype may not even be on your end — the Skype infrastructure may be experiencing problems or your conversation partner may have their system configured incorrectly. If you’re still experiencing problems after following these steps, be sure to ask the person you’re speaking to to go over these steps — the problem could be on their end.

Heartbeat

First thing’s first: If you can’t connect or use a specific Skype feature, check the Skype heartbeat page. You can access this page by clicking the Help menu in Skype and selecting Heartbeat (Skype Status), or by visiting heartbeat.skype.com in your web browser.

The heartbeat page informs you of Skype’s system status – if there are any problems with Skype’s infrastructure, you’ll see them here. If there is a problem, wait for Skype to fix it and try connecting later.

skype does not work

Audio Settings

You can test your microphone and speakers from the Audio Settings panel in Skype’s Options window – open the Options window by clicking Tools and Options.

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To test your microphone, speak into it – you should see the green volume bar under Microphone move.

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If you don’t see the volume bar move, click the microphone drop-down box and select another microphone device. Keep trying different devices until you see the volume slider move when you talk.

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Test your speakers in the same way by clicking the green play button to the right of the speakers device. You should hear the Skype call sound. If you don’t, select a different device from the Speakers drop-down box and try again.

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Audio Hardware

If playing with the options on the Audio settings panel doesn’t help, examine the hardware itself. Some microphones and headsets have volume sliders or mute switches on their cords – you could have accidentally moved the slider or flipped the switch.

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Also check to make sure that the microphone and speakers are plugged into the correct port. USB microphones Starting A Podcast: The Best Recording Equipment & Platforms You Should Use Starting A Podcast: The Best Recording Equipment & Platforms You Should Use So you want to start a podcast? Well, hold up there. There's a few things you need to consider first, and though the technical capabilities of modern computers should make this kind of stuff super-easy,... Read More can be plugged into any standard USB slot, while analog microphones must be connected to the correct sound jack. The microphone jack is usually the pink one, although different audio hardware may sometimes use different colors.

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If you’re using a desktop computer and the microphone doesn’t work when it’s plugged into the sound jack at the front of the tower, try the sound jack at the back of the computer.

Video Settings

Assuming you have a webcam, you can configure it from the Video settings pane in Skype’s options window. If your webcam is connected and you don’t see it in this window, you may need to install drivers The Most Common Windows 7 Compatibility Issues The Most Common Windows 7 Compatibility Issues Read More for it. Drivers can usually be downloaded from your webcam or computer manufacturer’s website.

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Check out our guide to troubleshooting Skype video problems How To Troubleshoot When Skype Has No Video [Windows] How To Troubleshoot When Skype Has No Video [Windows] Read More for more information.

Test Call

If everything seems to be configured properly, try a test call. One way you can perform a test call is by clicking the “Make a free test call” link at the bottom of the Audio settings window.

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You can also add the Skype user named echo123 to your contacts list and place test calls from there.

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The call testing service will ask you to speak into your microphone after a beep. It records your call How to Use Skype to Record Calls or Conduct Interviews with HotRecorder (Windows) How to Use Skype to Record Calls or Conduct Interviews with HotRecorder (Windows) Read More and, after a few seconds, plays your message back to you. This ensures that everything is working properly – your microphone, speakers, and the network connection. If the call worked properly, you should be good to go – if you can’t hear another person on Skype, it’s probably a problem on their end.

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Bandwidth Usage

If you – or anyone else on your network – is overloading your network bandwidth with bandwidth-intensive tasks like downloading files over BitTorrent or other peer-to-peer networks, you’ll experience poor call quality. One of the obvious signs of network congestion is robotic-sounding voices.

Close any file-downloading programs – both on your computer and on other computers on the network – and try placing the Skype call again.

skype does not work

Check out our guide to fixing low-quality audio in Skype 5 Simple Ways To Fix Low Audio Quality on Skype 5 Simple Ways To Fix Low Audio Quality on Skype Read More for more information.

You can also get more troubleshooting tips from the call quality guide integrated into Skype. Click the Help menu and select Call Quality Guide to open it.

Image Credit: Headset with a full length wire via Shutterstock, Sound card panel via Shutterstock

  1. geraldinec
    August 29, 2016 at 2:44 am

    my test Skype call is not working

  2. janni
    August 20, 2016 at 8:39 pm

    just call 1-866-607-0035 (toll free USA/CA) skype technical support, its all related to your devices

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  4. Vaishu
    August 11, 2016 at 11:08 am

    It keeps saying my buddies are offline. How will I know who's on now?

  5. Ger
    August 6, 2016 at 7:41 pm

    Skype does not connect.
    No reason is given
    My contact shows an empty icon.
    I think I still have an account,
    just received a warning that it will “expire"

  6. suzanne Ormbrak
    August 4, 2016 at 7:36 pm

    For days now since i updated...skype remains home page not available....

  7. george marcotte
    July 15, 2016 at 2:50 am

    where is the skype to phones or SEND SMS button? cant find it on the skype web,

  8. Dylan
    February 1, 2016 at 5:36 pm

    I cant tab into my Skype on desktop Its been this way for ever I don't know how to fix it

    • jeff
      March 29, 2016 at 2:21 pm

      just call 1-855-208-2429 (toll free) skype technical support, its all related to your devices problems like are
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  9. owo
    January 30, 2016 at 5:21 pm

    On my skype whenever I pick up a call or if someone else does it automatically ends and says "problem with recording device" I even tried calling echo but it just ended and said the same thing

  10. sam
    January 2, 2016 at 7:24 pm

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  11. haroon
    December 31, 2015 at 4:22 pm

    my skype is not connecting properly

  12. Amiee bear
    December 29, 2015 at 7:09 am

    My skype idk what my your name really sad and when I went on my mail A count and I looked at my mail account it dose not say the code :(

  13. Paul
    December 28, 2015 at 7:35 am

    just call 1-855-855-3090 (toll free) skype technical support, its all related to your devices problems like are
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  14. Lindap
    May 16, 2015 at 12:37 pm

    I Skype almost daily with family. All of a sudden my video picture quit displaying. I can hear them but not see them. All is fine on their end they can see me and they can see themselves. What setting could be causing this?

  15. Shahrukh
    May 9, 2015 at 11:23 am

    I have subscription for one month of 800 mins but it's not working now I have just used 21 mins now when I am calling to any mobile no. It just showing call failed no any reason please solve this

  16. philainsy
    April 25, 2015 at 4:35 pm

    my problem is when people ring me if they press the video button skype rings once then dies
    if they ring me with the phone button then press the video button after its connected then its ok

  17. Mwamba Matamba
    March 11, 2015 at 9:51 am

    Hi
    my name is Mwamba and my problem is that whenever i try to call friends my caller id displays another numbers yet i want it to display only the number that i bought so what could be the cause and the solution?

  18. Mehad Khan
    February 27, 2015 at 2:27 pm

    HI
    i can hear other person voice on skype but other persons cannot hear my voice what i m speaking

  19. Daisy
    February 16, 2015 at 3:40 am

    I'm rlly upset. Idk wit to do it say over and over: Unfortunately, Skype has stopped. What do I do?!?! It won't lemme uninstall it even. I have a Acer tablet BTW. Plz help me!

  20. rocky
    February 15, 2015 at 5:53 am

    Hi
    Before when I make video call in Skype its automatically connect but now it goes to emergency dial?how can I fixed this?

  21. AtomicNarwhal
    February 14, 2015 at 10:34 pm

    During a call, my skype started to freeze and then logged me out, however, my wifi was still working and I was not being DoS'd or anything.
    When I tried to log back in, it would not let me- I used 9 different passwords (one of which should have worked)
    It then displayed this message when it did not let me to enter my account:
    "Sorry, we did not recognize your sign in details".
    This leads me to believe the skype has been hijacked.

    Also, I cannot find/figure out with email the skype account is connected to. This is obviously quite a big problem, but if skype would let me get the email address from my username, that would work.

    Thanks a lot.

  22. Suzanne
    January 15, 2015 at 8:02 pm

    Why am I suddenly not able to use Skype without signing in eventhough I had it working perfectly well one day and the next day I am signed out.

  23. Jeffrey Kitchen
    January 5, 2015 at 12:32 am

    Hi..installed skype on a chromebook (yes, a hack I know). created a ms account and get to the login page for skype. login and then am prompted to continue. It then prompts to ask whether I have a skype account or not. I click yes and keep getting a "skype isn't responding...do u want to wait or close it"? What's up?

  24. Anand
    December 20, 2014 at 8:33 am

    I have a problem with my skype, skype is not getting login in my mobile but in other mobiles it's opening. How I can recover from this problem .

  25. Anonymous
    December 13, 2014 at 11:12 pm

    It keeps dropping my call for two of my friends. The rest are fine.

  26. shashika
    November 9, 2012 at 10:48 am

    dear sir .
    i have problem in my lap top skype vidio not open when we are on my cam come like a command ex = close any other application that might be useing your web cab you could also plug you a web cam in to a differant usb port on your computer then restart more help

    what can i do

    • Chris Hoffman
      November 10, 2012 at 3:20 pm

      Skype can't seem to access your webcam -- restarting your computer might help if following the instructions in the message didn't work.

      If you still need more help, try asking on MakeUseOf Answers, where you'll get faster replies from more people: http://www.makeuseof.com/answers/

  27. Dany
    November 6, 2012 at 5:34 pm

    I have installed skype, but i cant sign in, whenever I try, there is only a blue window appearing,I first thought it was my connection but my cousin can use skype very well with his computer, and we using the same connection.what should I do?

    • Chris Hoffman
      November 7, 2012 at 5:28 pm

      That's very odd. You might try reinstalling Skype.

      You should try asking on MakeUseOf Answers, where you’ll get a faster response from more people: http://www.makeuseof.com/answers/

  28. gastibea
    November 4, 2012 at 1:33 am

    I click on video call, I hear the typical tick-tock sound, but no ringing. Whe the other party tries to video call me, there is also no ringing. I run the test call and it seems to work well. What else should I try?

    • Chris Hoffman
      November 7, 2012 at 5:28 pm

      That's odd, sounds like some sort of network issue on either end.

      Try asking on MakeUseOf Answers, where you’ll get a faster response from more people: http://www.makeuseof.com/answers/

  29. James
    October 31, 2012 at 10:06 am

    Why would outgoing call sound not be working?

    • Chris Hoffman
      November 7, 2012 at 5:28 pm

      Lots of reasons, usually a problem with the microphone configuration.

      Try asking on MakeUseOf Answers, where you’ll get a faster response from more people: http://www.makeuseof.com/answers/

  30. Trevor_Large
    October 21, 2012 at 12:20 pm

    I've just downloaded on my laptop and I get 'Skype Home unavailable please try later' but it works fine on my iphone can anyone help

    • Chris Hoffman
      October 21, 2012 at 9:02 pm

      Well, you might want to try again later -- one part of Skype could not be working properly. If that doesn't help, try asking on MakeUseOf Answers, where you'll get a faster response from more people: http://www.makeuseof.com/answers/

  31. Sabrina
    October 11, 2012 at 6:19 am

    I don't receive chats or phone calls when they occur - usually a day or two later the notification will come through that I missed a call or chats are waiting. Sometimes I'll get a text from someone that they are trying to chat so I'll immediately check and there is nothing to be found until a day or two have passed and the time stamp will be from when they told me they sent the message. Even if I quit and re-start the chats don't appear. Not sure what the problem is?

  32. Peter O Brien
    October 10, 2012 at 4:11 pm

    Hi Chris,

    On my phone 4so has the skype app is loaded, however I cannot call either numbers or other skype addresses, can you help me ?

    Pete

    • Chris Hoffman
      October 20, 2012 at 5:02 pm

      I can't really answer this without more information -- even if I knew your exact phone model I'm not sure I could. I recommend you ask on MakeUseOf Answers, you'll get better, faster answers: http://www.makeuseof.com/answers/

  33. james robertson
    October 7, 2012 at 9:56 am

    when I try to write something, it doesnt show. The messages keep scrolling to the wrong place, The person I am writing to can read.
    The scrolling always goes to the same place, about 10 messages back. each time I click to send a message it does that. and no sign of the message

  34. Nicholas Mah
    October 5, 2012 at 3:31 pm

    Well after my iphone 4s received the latest update, video calls stopped working on skype on my iphone. Please help !

  35. Patricia
    October 3, 2012 at 1:10 pm

    Skype is NOT working definitely. Well it works now and then. We have skype in all house iphones, and is rare the moment it works. So If nobody gives me a solution we will remove it.
    bye

  36. abida
    September 30, 2012 at 9:02 am

    iam on skype for a long time . problem is on a particuler id out going calto every one does not send the voice .but at the same time on another id it works correctly and send the voice normall pls guide

  37. JAM
    September 28, 2012 at 1:21 pm

    My problem with skype is that I can't make a video call and when they someone calls me audio is okay but they can't see me. What could be the problem? Whenever I checked video settings it's all fine. Thanks for the help guys.

    • Chris Hoffman
      September 29, 2012 at 7:46 am

      It's a bit hard for me to troubleshoot problems in the comments here -- you'll get a better (and faster) answer by asking on MakeUseOf Answers:

      http://www.makeuseof.com/answers/

  38. Jen Richardson
    September 24, 2012 at 2:02 am

    I can't block a user once I have started a conversation. How do I change this so I can?

    • Chris Hoffman
      September 29, 2012 at 7:46 am

      Is there any reason you can't close the conversation and then block the user? That's what blocking them would do anyway, right?

  39. karen
    September 18, 2012 at 2:56 am

    Have had Toshiba pc since Dec 2009. Skype worked fine until about a year ago. The video freezes and then disconnects saying it's a bad connection. We can go to a coffee shop and not have a problem. Very annoying to have to do this. We are skyping with our daughter in Washington state. Have 2 small grandkids to communicate with and patience only goes so far.

    Please HELP!

    • Chris Hoffman
      September 29, 2012 at 7:45 am

      It's hard for me to troubleshoot problems in the comments here -- you'll get a better (and faster) answer by asking on MakeUseOf Answers:

      http://www.makeuseof.com/answers/

  40. Ed
    August 26, 2012 at 4:14 pm

    I bought a Skype wireless telephone, a Skype number and an annual US/Canada unlimited calls subscription. In total, I paid Skype $70.

    I can make calls from my computer, and I can make calls from my handset to Skype ID. I can receive calls from any number both on the computer and on the handset. However I cannot make calls to either mobile or land line numbers from the handset.

    I spent 3 hours both on the phone and on chat with Skype but all they did was come up with illogical causes for the problem, which I disproved to them one by one, and finally they refused to help. They told me to call GE, although I bought the phone from Skype. They are passing the buck to GE, the company whose logo appears on the handset although GE does not make telephones, only sells them under their name.

    Skype not only refuses to offer me a solution but also refuses to return my money and cancel the subscription.

    Has anyone else had this problem and how have they solved it?

    • Chris Hoffman
      August 27, 2012 at 9:34 pm

      That sounds terrible. Unfortunately, I don't have experience with handsets.

      I recommend you post your question on MakeUseOf Answers: http://www.makeuseof.com/answers/

      You'll get better responses there than if I try to troubleshoot it myself here.

      They should really refund you your money if it doesn't work (have you tried escalating to a manager?) If they won't, well, this may be one of the situations credit card chargebacks are designed for.

  41. Gabby
    August 19, 2012 at 2:19 am

    I'm having an issue where I can be heard, but I hear nothing. Sound checks show movement for both mic and speakers, though. Audio also works fine for everything else. If it helps, I'm on Windows 7.

    • Tina
      August 25, 2012 at 3:07 am

      Gabby,

      If you are still looking for help, I recommend posting a question on MakeUseOf Answers.

  42. SVNayak
    August 18, 2012 at 4:51 pm

    I can here audio but i am not getting ringing sound at all please help me

    • Tina
      August 25, 2012 at 3:07 am

      If you are still looking for a solution, I recommend posting a question on MakeUseOf Answers.

  43. Nathan
    August 13, 2012 at 9:14 am

    My problem is that, when another person and I speak simultaneously, my partner's audio is drowned out. For example, when I'm laughing in his mid-sentence, I can't hear the rest of what he has to say during my laugh. He said he could hear me fine regardless though.

    • Chris Hoffman
      August 13, 2012 at 11:59 pm

      Hmm, drowned out -- does that mean you can hear your own sound in your headphones? FOr example, when you speak into your microphone, can you hear everything you're saying in your headphones?

      Not sure what OS you're using, but if you're running into that problem, doing something like this may solve it: http://www.instantventrilo.com/support/ventrilo-server-sound-echo.php

  44. Pia
    August 8, 2012 at 4:54 pm

    Hi Chris. Everything works well with my skype except that it sounds like a toilet is constantly being flushed!!! Get a bit irritating after a while and sometimes you cant hear anything but "flush" sounds!! Doesnt matter who I call skype,landline,mobiles its the same. I can hear other people fine but they often cant hear me:( Mic n all that is set well. Problem has gotten worse since downloading the latest version! Thanks

    • Chris Hoffman
      August 8, 2012 at 9:59 pm

      Sounds weird -- like a microphone or speaker problem?

      Maybe you
      re just having problems with your Internet connection. Your computer and its internet connection seem to be the only common thread between the problems.

      I've never heard of anything like a "flush" sound. Huh.

  45. John
    July 1, 2012 at 2:41 pm

    Have you had any experience on Skype to landline calls?

    Using the same PC, internet and webcam I got good sound quality, Skype to Skype
    When I call landlines sound quality is always definitely worse. There is no break up of conversation, it just sounds worse and less lifelike
    I get the same problem if I call my own landline and listen to the voicemall.

    In both cases they are local calls about 1 mile away.

    • Chris Hoffman
      July 2, 2012 at 1:08 am

      I've rarely used that feature, but it sounds like it's a problem on Skype's end -- either that or a problem with the local landlines. Since that's a feature you pay for, you may want to contact Skype customer support and get them to look into it.

  46. carmel callus
    June 20, 2012 at 8:33 am

    I downloaded skype a few days ago but I was unable to open my account. Every time I click on "New account" i get the message after a while that "Internet Explorer cannot open the website". What could the problem be? My explorer works fine as it opens all website. The only problem is when trying to open a new account or try to click on skype's support. Thanks

  47. Mike DeGeorge
    May 17, 2012 at 2:04 pm

    What about when people don't receive your messages? I have that problem consistently. Even though it says it sent it, my friend never receives it.

    • Chris Hoffman
      May 18, 2012 at 3:04 am

      That's off. I've never encountered that problem, myself.

      I did some Googling and some other people appear to have the same problem. They recommend calling the user via Skype to force the messages to go through, or using a third-party Skype client like imo.im. Worth a try, I suppose!

  48. Scutterman
    May 17, 2012 at 12:17 pm

    If none of these work, try restarting skype. I used to have a problem where my webcam would conflict with skype if it was plugged in after skype started. Sometimes a full computer restart after the webcam was plugged in would be required.

    On the flip side, if you run a WAMP server that isn't working, shut down WAMP, shut down skype, start up WAMP, then start up skype. For some reason skype listens on port 80 if it's available, which means WAMP has to be started first so it can claim the port for the intended use.

    • Chris Hoffman
      May 18, 2012 at 2:59 am

      Thanks for the tips! I've never encountered those problems. I'm sure this information will help someone.

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