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The Windows Store is Microsoft’s official marketplace for downloading apps, but many users often encounter problems when using the Store or the apps within it. We’ve rounded up the steps that help resolve the vast majority of issues.

Whether it’s running a troubleshooter to automatically detect and fix issues or clearing the cache, chances are that one of the helpful tips below will do the job.

If you have your own tip to help fix Windows Store or app issue, please be sure to share it in the comments section.

1. Use the Windows Store Apps Troubleshooter

Microsoft has a troubleshooter that scans your system and detects any problems that might be preventing any Windows Store apps from working correctly. Then, if possible, it automatically fixes these without you needing to do anything.

Though the troubleshooter isn’t built-in to Windows, you can easily download it for free from Microsoft’s website. You’ll need a particular version depending on your operating system version, either the Windows 10 download or the Windows 8 download.

windows store apps troubleshooter

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Open the file with the Diagnostics Troubleshooting Wizard, which should be selected by default. Then follow the wizard through, clicking Next to progress through the stages.

If problems are detected then the troubleshooter will try to resolve these. It may not be able to fix them or it might not even find any issues in the first place, but it’s definitely worth trying it out anyway.

2. Clear the Store Cache

Clearing the cache of the Store can help resolve issues with installing or updating apps. In fact, clearing cache can resolve many Windows problems 7 Hidden Windows Caches & How to Clear Them 7 Hidden Windows Caches & How to Clear Them Cached files can take up a lot of bytes. While dedicated tools can help you free up disk space, they might not clear it all. We show you how to manually release storage space. Read More . It’s incredibly simple to run and will only take half a minute.

Press Windows Key + R to open Run, then input wsreset.exe and click OK. A blank Command Prompt window will open, but rest assured that it’s clearing the cache. After about ten seconds the window will close and the Store will open automatically.

3. Reset Windows Update Components

If you’re having trouble updating the Store or the apps themselves, you should try resetting the Windows Update components. Handily, there’s a troubleshooter for that! You can grab the right version direct from Microsoft, depending on your operating system, from their support page.

windows update troubleshooter

Run the troubleshooter and click Next to progress through the stages. It’ll automatically detect and fix any problems, if possible. If this doesn’t do the job then check out our guide on resolving Windows Update problems How to Resolve Windows Update Problems in 5 Easy Steps How to Resolve Windows Update Problems in 5 Easy Steps Has Windows Update failed you? Maybe the download got stuck or the update refused to install. We'll show you how to fix the most common issues with Windows Update in Windows 10. Read More for some other solutions.

4. Edit the Registry for Connection Errors

If you’re getting a connection error when launching the store, downloading an app or updating an app, it might be time to head into the registry. Please ensure you follow these instructions closely because incorrect edits in the registry can cause further problems How Not to Accidentally Mess Up the Windows Registry How Not to Accidentally Mess Up the Windows Registry Working with the Windows registry? Take note of these tips, and you'll be much less likely to do lasting damage to your PC. Read More .

advanced security settings for profiles

First, press Windows Key + R to open Run. Input regedit and click OK. The Registry Editor will open. Using the folders on the left, navigate into the following folder path:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\NetworkList\Profiles

Right click on Profiles, select Permissions, then click Advanced. Tick Replace all child object permission entries with inheritable permission entries from this object and click OK. Now restart your system and hopefully your problem will be resolved.

5. Re-register the Windows Store

The Store app can’t be uninstalled, so the closest we can get is to re-register it on your system. First, perform a system search for powershell, then right click the relevant result and select Run as administrator. Simply put, PowerShell is a scripting environment that can be used to automate tasks.

windows store powershell

If you’re using Windows 10, input the following and then press Enter:

"& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

If you’re using Windows 8, input this command instead:

Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

You can now close PowerShell and open the Store app, where hopefully your problem will have been resolved.

Is the Store Worthwhile?

Hopefully, one of the tips above has fixed your issue. If not, check our guide on troubleshooting Windows apps How to Troubleshoot If Windows 8.1 Apps Won't Open or Install How to Troubleshoot If Windows 8.1 Apps Won't Open or Install An upgrade to Windows 8.1 can cause many issues. If you're dealing with issues regarding Windows apps, this comprehensive troubleshooting guide might hold the solution you've been looking for. Read More for some further advice. Alternatively, if you just want to get rid of problematic apps, check out how to purge default apps from your system Tired of Bloatware? How to Purge Windows 10 Store Apps Tired of Bloatware? How to Purge Windows 10 Store Apps For Microsoft, Windows 10 is a cash machine. With future updates, more apps will be pre-installed and promoted on the Start Menu. Let us show you how to easily remove pre-installed Windows Store apps. Read More .

Whether the Windows Store has much life left in it remains to be seen. The confusion around app terminology Are You Confused by the Windows App Terminology? Are You Confused by the Windows App Terminology? Did you ever wonder what's the difference between an application, program, or software? Or whether that Windows app is metro, modern, universal, or plain straight? You're not alone. Let us clear things up! Read More aside, we’ve previously debated that one key Store problem is dead apps How Dead Apps Are Drowning the Windows Store How Dead Apps Are Drowning the Windows Store Dead apps are everywhere in the Windows Store. Why are apps abandoned, how does it affect users, and how could Microsoft solve this dilemma? We analyze the sad state of the Windows Store. Read More — it could be that it isn’t your system that’s the problem, but rather the app itself.

What problems have you encountered with the Windows Store or its apps? What steps did you take to resolve the problems?

  1. Ricky ThaDragon
    October 13, 2016 at 7:15 am

    to uninstall all apps including the windows store open admin power shell and type in the following without brackets. [Get-AppxPackage -AllUsers | Remove-AppxPackage]
    To unistall single apps type in the following....note you can use wildcards when doing this and that wy dont have to type out the entire apps full name so say i was gonna uninstall xbox app i would type this without brackets [Get-AppxPackage *xboxapp* | Remove-AppxPackage]. And thank You one of your steps on fixing my app issue worked for me. I appreciate it. Thank you again

  2. Ricky ThaDragon
    October 13, 2016 at 7:08 am

    Thanks one of the steps worked for me and i got my app to load up with no problems now! However you can uninstall the windows store app from your computer. open admin windows powers shell and type in the following which will delete all apps except for microsoft edge and cortana but this will delete all preinstalled windows applications including the windows store app. Type this command in windows power shellwithout the brackets [Get-AppxPackage -AllUsers | Remove-AppxPackage] to uninstall just individual apps and also for the application names instead of having to type in the whole name with the really long product id number you can use asteriks before and after the application name and it will fill it in for you. example say i wanted to uninstall the xbox app but didnt know all the id info i would simply do this in the windows power shell. without the brackets of course [Get-AppxPackage *xboxapp* | Remove-AppxPackage] I mean it worked for me but as we all know one fix doesnt always work for everyone and so i might not for some reason work for someone else but it worked for me .

  3. Myrddin
    August 19, 2016 at 6:54 pm

    I have tried all of them and still am having the same issue where when I click on the store it opens to the blue screen with the windows store emblem then closes after that. I have been having this problem since my computer crashed and I had to do a factory restore.

  4. saqib
    July 27, 2016 at 7:29 am

    yes.......tried all these fixes in 2015 and still im unable to open even calculator xD

  5. Andreas
    July 20, 2016 at 8:51 am

    It has been a year since Windows 10 was released to the general public... and they are still experiencing these issues.

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