Comments on: 4 Services to Backup Important Data Online

By: Dan

Dan — Tue, 01 Dec 2009 01:56:30 +0000

I have lost hope on physical HDs. HD on my 2 year old MacBook pro stopped working and had to send in my HD to apple in the hope to retreive the data.

It’s been a while since this article has been commented on. I was wondering if there was a better online backup system than those described and commented upon in this page.

What is the best (secure, fast, not so expensive, and other criteria that you feel is important) online backup sytem to date?

By: Matthew Southgate

Matthew Southgate — Fri, 03 Oct 2008 01:36:12 +0000

Turbobackup are offing free 2gig of backup space,

We support, windows, Mac and linux

http://www.turbobackup.co.uk

By: Jason Patterson

Jason Patterson — Mon, 23 Jun 2008 02:44:34 +0000

I have found Angel Backup ( http://www.AngelBackup.com ) to be an effective solution for my business. And their customer service has been second to none.

Rgds,
Jason

By: David

David — Tue, 25 Mar 2008 22:41:18 +0000

Tried this repeatedly with no success.

Allowed full access to Carbonite (Setup and Service) in virus protection and firewall programs, with no results.

E-mailed 3 times for help, with no human reply.

WTF

By: Mikael Witte

Mikael Witte — Tue, 18 Mar 2008 21:05:49 +0000

Even Carbonites website seems to be down.
I have tried to get to it for several days but it seems all dead.

By: Len Pallazola - Carbonite

Len Pallazola - Carbonite — Sat, 15 Mar 2008 15:11:30 +0000

Westbroek,

If you are still having trouble connecting to Carbonite, please log into your account at http://www.carbonite.com/manage and click on the “My Protected Computers” tab. Next, click the Reinstall button and follow the prompts to reinstall the program. You should be back up and running in just moments.

Sincerely,

Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
http://www.carbonite.com

By: Len Pallazola - Carbonite Inc.

Len Pallazola - Carbonite Inc. — Fri, 14 Mar 2008 17:31:26 +0000

Hi folks,

I see that David made a typo in my e-mail address and that has added to the frustration here. You may feel free to reply to me from this site or to write to customersupport@carbonite.com with ATTN: Len in the subject line and I’ll make sure your issue is resolved.

Sincerely,

Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
http://www.carbonite.com

By: None

None — Thu, 13 Mar 2008 12:56:57 +0000

Well, when I phoned Carbonite (during business hours) not only was the option to speak with someone unavailable, I was also unable to leave a message!

Who would have thought that a backup service could go down!

By: Christopher Beeston

Christopher Beeston — Thu, 13 Mar 2008 08:50:44 +0000

This only gets worse.

“This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

len@carbonite.com
SMTP error from remote mail server after RCPT TO::
host smtp.carbonite.com [38.97.103.129]: 550 5.1.1 User unknown”

Can anyone help me further?

Many thanks.

By: Christopher Beeston

Christopher Beeston — Thu, 13 Mar 2008 08:43:42 +0000

For the public record, email to len@carbonite.com

Good morning.

You have on your hands a PR disaster.

* There is no prominent notice on your website’s home page.
* If that was not enough, irritation is increased because your website does not scroll horizontally in Firefox.
* The hyperlink in the blog returns File not found.

I am am enthusiastic user of Carbonite. This is not good.

Please:

* fix this so that I can resume recommending your service to friends, colleagues and clients;
* review your policies for customer care and use your website to provide timely, business critical message to customers;
* treat this whole matter as one of the utmost importance;
* ask David Friend to email me once the mess has been sorted out.

Regards,

Christopher Beeston FCA

C J Beeston
Chartered Accountant
North Yorkshire
United Kingdom