4 Things To Do Immediately When Your Facebook Account Is Hacked

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facebook hackedFor most people, having their Facebook account hacked is a nightmare. Imagine if someone had access to all your private messages, could contact your friends, abuse your Facebook page, and delete your personal information. To avoid this, you should regularly update your password and keep other security settings tight.

Once it’s too late, however, you must act fast. The most important thing is – don’t panic! You can regain access to your account.

How Do You Know Your Facebook Account Was Hacked?

First of all, how do you know your Facebook account was hacked if nothing obvious was changed…yet? If a hacker managed to get into your account, they will leave a trace. While their session is active, it will be listed under > Home (top right corner) > Account Settings > Security > Active Sessions (click edit). Here you can end the activity of suspicious sessions.

facebook hacked

More information about How To Check If Someone Else Is Accessing Your Facebook Account or How To Find Out If Your Facebook Account Has Been Hacked can be found in the respective articles.

It is recommended that you enable Login Approvals for logging in from unrecognized devices. For increased security, you should also set app passwords.

1a. Change Your Password

In case your password was not changed you got lucky! This is the time to update your password! Be sure to end any suspicious active sessions first (see above), then go to > Home > Account Settings > General and click > Password to confirm your current password and then enter a new password.

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When you’re done, review our articles regarding Facebook security (see resources below) and see what other measures you can take to secure your account.

hacked facebook profiles

From here, proceed to step 3 if you think that your account was abused.

1b. Reset Your Password

If your password was changed, act quick! Try to regain access. There is a > Forgot your password? link underneath the Facebook login.

hacked facebook profiles

It will let you retrieve your password in several different ways. You can either enter the email address you registered to Facebook with or any other secondary email address you added, as well as your phone number and username.

hacked facebook profiles

If you’re not sure whether the person that hacked your account was smart enough to change your profile information, you should go with the last option and enter your name and that of a friend. This will give you an idea of which information is currently added to your account.

hacked from facebook

If you don’t have access to any of the email accounts or to the phone number associated with your account, click the > No longer have access to these? URL. This will take you to a page where you can enter a new email address, which Facebook will then use to assist you in recovering your account.

hacked from facebook

This is not all. If you believe that your account was abused by the person who has access to it, proceed to step 2.

2. Report Compromised Account

If your account wasn’t simply hacked, but is sending out ads and spam to your friends, you must report it as compromised.

hacked from facebook

From here, immediately proceed to step 2.

3. Do Damage Control

After doing everything you could to regain control over your hacked Facebook account, inform your friends about what is going on, just in case the hacker has abused or currently is abusing your account. If you presently can’t access your account, contact your Facebook friends through other social networks, by email, or have a mutual friend inform them via Facebook. Once you can log in again, proceed to step 3.

4. Remove Suspicious Applications

Oftentimes, it’s not an evil person that randomly hacked into your account. More likely than not you granted access to a malicious application which subsequently hijacked your account. To remove suspicious applications, go to > Home > Account Settings > Apps and go through the list. Click the > X next to any application you wish to remove or click > Edit to change what the app can do.

facebook hacked

Bonus: Improve Your Facebook Privacy and Security Settings

Once you’re back in control, review the following resources and close the security gaps in your Facebook account. Note that some of these articles are over a year old and hence the information may not be 100% accurate.

Was your Facebook account ever hacked and how did you regain access?

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63 Comments - Write a Comment

Reply

JoeyDee

TY, Tina. Bookmarked & shared!

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Talar Bebejian

Also: Create a new account!

Tina

This would mean losing all those conversations and possibly some friends. Guess that’s only an option for extreme situations.

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Tina

Shaik,

did you follow all the steps outlined above? If none of these worked, then I’m afraid I don’t have any more reliable suggestions.

The last resort would be to consult the Facebook Help and post your question there…repeatedly. It appears that people actually do scan and read questions posted there.

Sheikh HamXa

My Account Is Hacked PLease Help Me I Do`nt Rexieved Conformation SMS In My Cell Phone My Contact Number Is 03376240200 I Don`t Know My Yahoo Account

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Achraf52

Hi, the easiest way is to go to your E-mail and click a link Facebook sent you when someone changed this password, it works in all situations even if they changed mail address and anything else, but just keep your inbox secure at high priority than anything else .

Tina

Great tip, thank you!

lamia

I am having the same problem. nothing’s happening. it seems like hacker has changed the email. what should i do now?

Achraf52

Things have changed since I posted the above comment. To simplify things Facebook now sends an email that contains a “Secure your account” link when the hacker either changes the password, add or removes an email address. Just click this link and follow the instructions to recover your Facebook account.

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Tina

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Susaninwny

many on my web page have been hacked, we all are getting porn pictures, and now personal messages using many friends names. OMG this is sick. They are taking our Children, grand Childrens pictures and than changing them into porn… OMG, they also are using ME and friends pictures to,, as porn as well… I am so so so upset right now. Even personal messages are so so so bad,,,, Thank you for your assistance and help…. this is got to stop NOW !!!!

Tina

Susan,

sounds like a very nasty situation. I hope you have reported abuse of your profile/s and received immediate help from Facebook. Would be great to hear your feedback whether this worked and how long it took until Facebook reacted. Best of luck!

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Anonymous

This is the IP address that keeps hacking my Facebook page: 166.181.64.40. Here is a link I found which shows the idiot is on a Black list. He’s on many sites sending out spam! http://whatismyipaddress.com/blacklist-check
http://166.181.64.40/

James Bruce

It’s obviously going through a proxy, that isn’t his actual IP address. 

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Naud van Dalen

This means hackers can just choose “No longer have access to these?” and then “Report Compromised Account” to hack your account in the first place. How does Facebook know that you are trying to get back your account or that someone is trying to hack your account?

Tina

Good point. I would hope that there is some kind of questionnaire or test for which only the real owner of the account knows the answers.

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Nrzehra13

thank u so very much.. (:

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grayson83

thanks for the share . its really helpful for a facebook user .

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Zukhie_19

Can i still get back my facebook hacked account if the hacker put a phone number inorder for me to log in?

Tina

There are several other ways to recover your account, for example through alternative email addresses or even by recognizing pictures of your friends. Did you try everything outlined in the post above?

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Painting Fairfax VA

Recently, my facebook account was hacked and the worst is, a malware was detected and it locked my account. how could I retrieve my account back?

Tina

Did you try all of the steps outlined in the article?

If nothing worked to regain control over your account, feel free to post a question on MakeUseOf Answers and describe what you have tried and why it didn’t work.

kaitlyn

How do i get on my facebook if my parents are looking to see if im online

kaitlyn

How do i get on my facebook if my parents are looking to see if im online

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Aibek

For more input in this matter I recommend you ask for help/suggestions on this matter on MakeUseOf Answers, http://www.makeuseof.com/answers/

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mahmoud

thank you for you assistance, your article was very helpful.

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Karen Anne

My email was changed by the hacker! When It tells me to identify my email, it is not mine that is blanked out. Someone else has put their email onto my account and I can’t change it.. What do I do!! My emails have been compromised as well.

Tina

Karen,

Try other ways of identify your account or report it as compromised. You are not the first person this has happened to and you will not be the last managing to get back their account. Good luck!

Karen Anne

I cannot log in to my facebook still. I seem to have even locked myself out. Whenever I attempt to change my email (through numerous hoops, although I believe someone is doing this to my account to change the email to theirs) it says, “Sorry, your account is temporarily unavailable. Please log in to http://www.facebook.com from a computer and follow the instructions given”

?????????????

Kate Swid

Hey! I have the exact same problem! Im typing in new email adresses so they can send me a confirmating email so that Facebook would then assist me in recovering my account, but it does not send me ANY emails. In fact it tells me something went wrong and to try it another time. Its been 2 days…
Have you figured out your problem yet?

Kate Swid

Hey! I have the exact same problem! Im tying in a new email adress in order to retrieve my account that has been hacked but its not sending me any emails. Its telling me that “something went wrong and try it another time” Its been 2 days now.
How have you fixed your problem?

Tina

Karen,

You can only remove email addresses if you can still log into your account. If that is no longer possible, you have to report your account as compromised (see above) and/or try other ways to identify yourself as the real owner (also see above).

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Apha

Hi,
My boyfriend is an engineer in a telecom industry here in maldives. and he claims he can retrieve my deleted facebook messages from facebook of december and january. Can he do that?
besides that, i just checked my active sessions and there were many many suspicious lo-gins from someplace else.

Tina

Apha,

I’m not sure how your friend wants to restore the messages. Would be curious to hear!

If you see suspicious logins, be sure to double-check your alternative email addresses and change your password.

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Alice

My Facebook’s been hacked & there’s some really embarrassing, personal stuff in my profile! What do I do? I really want my Facebook back. If I don’t do anything the hacker will read all my personal stuff.

Tina

Alice,

if you have tried everything covered in the article above, check for comments below for potential ways to take. Not much else I can add right now. I will, however, write another article about this topic.

christine lagarteja

Hi Alice I’m asking that how to open the email tru Facebook.I cannot login bcoz hacker email and password.thanks pi.this is christine

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sheila

My aunti facebook is hacked and they use in bad way,,were try all the article and not wrking,,plss can u help us

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blasphemy

May i say ive used this as a simplified hack in the past put fb has beefed it up steadily. Ive gotten locked out afte 100 %. Authenticated resets and first thing i do is change passwords add emails and delete original email and numbers. Disable known contacts. Ive used authentication you must be sure you click start imediately no one week grace period. The best security in my oppinion is your cell. Enable cell notifications and log in approval codes. My actual passwords now are 321abcdefG layout with no worry its useless without the approval codes

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Irene

hi can you help me my account is hack, they change my password when November 18 2014.. how can I sol’ve this problem my Facebook account is no email and phone numbe

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asad

Hi my facebook account is hacked and they changed my password and also i forget my password of my mail adress

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Anonymous

My account was hacked. I need a new password and I am not sure if my email address was also changed.

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Ghada karawi

Hi , I send this from my friend account,plz my account maybe hacked ,coz I cann’t accses it and after while I tried to create new account with my previous email that I already used .facebook accept the email as a new account.My old profile and my data has been disappeared .So plz help to to fix my account.the email was (ghadouda@hotmail.com) my phone is +9613999210.

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Shadrack

Hello Tina. My account was hacked and used to send out a porn video to a good number of my friends on FB. I changed my Password and cleaned my PC for viruses. Unfortunately, the hackers continued with their game as if I had done nothing. Consequently, I was forced to deactivate the account and decided to open another account with a different and new email address. To my utter surprise, the hackers were on my new FB account in no time. I was forced to deactivate the new account as well. What do you make out of this unique hacking and what can I do to secure my FB account(s)?

Tina

Are you sure you cleaned all the malware off of your computer? Sounds like there might be something lingering around still, possibly a keylogger. Not sure what else it could be.

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you suck

this doesn’t help if you cant access your account because the hacker changed your email and other contact information.

Tina

You’re right. It really sucks when users don’t act responsibly before they get hacked. Had you chosen a secure password and activated two-factor authentication, then you probably wouldn’t be here because it would have been very hard to hack your account. If you got hacked anyway, then that’s pretty bad luck.

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shawn

can you report compromised account with out loging in to my fb account? I had to deactivate my account since even though I changed my password several times it still was able to send out porn pics. as soon as I logged in with new account password.

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juni

I AM trying to get my facebook account bu old password but didnt work why ?

Tina Sieber

If your old password doesn’t work, maybe you forgot that you changed it? Or someone else changed it? Be sure you didn’t accidentally enter the wrong password. If you did enter the right one (the only one you remember), try to reset your password. Good luck!

juni

i change my facebook password and forgot it also i forgot may email password
how can i log in and restore my facebook account with my old password

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juni

help me please could i restore my account back using my old password

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caroline

my Fb was hacked last night and porn videos sent to all my friends. Somehow i manged to get it back by changing passwords and others reporting it. An hour ago when private messaging it was hacked again -same thing. I am locked out again and folowwed the links above but there is apart where facebook asks you to “secure your account” by changing passwords which i did, but then it asks you to change email passwords for associated email accounts and i am scared to go down that road, how do i know it’s not hackers that are trying to get my passwords ? I am stuck in limbo

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cR@sh_OverIde

ahaha the author of this site is a loser beware tina your account is next breath easy

Tina Sieber

Best of luck hacking a strong password and then getting past two factor authentication. Also, please do not accidentally hack the wrong Tina Sieber. It’s not her fault you’re unhappy with an article I wrote over three years ago.

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cR@sh_OverIde

tina your not qualified to give out any valid advice ur now in way over your head i guess anybody can pretend to be anything over the net a writer, a facebook pro, maybe u should become a hacker and then charge people money for you to go and get their facebooks back but we already know u cant do that cuz u suck ur useless stop wasting yours and these peoples time writing this bs

DD

Are YOU qualified to help a small business owner. I hired an independent contractor to build a webpage for us. It was taking her a long time so we informed her that her services were no longer needed. HOWEVER, she was able to obtain our password for our facebook and gmail accounts and literally unfriended over 1,600 friends on facebook, which is my sole solicitation for this small business. Facebook is no help at all. Their response to me is………….”whoever possesses the password of an account, IS the owner of that account” Are you seriously kidding me. If this is the case, why in the hell am I paying the quarterly taxes for this business. This creep should be paying them if she wants to own and destroy it in my opinion!!! I really need my friends to keep the doors opened. Further, I am NOT the first business this individual has done this to. We need help. ANYONE, please.

Tina Sieber

I’m not affiliated with Facebook and I know their personal support in these matters is extremely limited. So all I can give you is general advice; I’m afraid I cannot help you solve this particular situation.

I have compiled all the information available at the time on how to recover a hacked account here: How To Recover Your Facebook Account When You Can No Longer Log In That article was written in 2012 and needs an update, which I’m working on.

Meanwhile, since this person already unfriended so many of your contacts, I’d recommend to save you a lot of trouble and start fresh. Or start fresh while trying to get the old account back. Either way, you need to move your business forward. If you do create a new account, be sure to set up a strong password, recovery options, and two factor authentication.

All the best for you and your business!

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ekko

Someone hacked my account and now I got a mail that my account is permenalty blocked due to login from another location. What should I do?

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Tania Thompson Poole

Please can we be supplied with a LINK that one can go to to report hacking immediately and prevent this from occurring with anyone.

Thank you

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Monica Kalli

Please Help Me.! My Facebook Is Hack Who Want To Help Me To Back My Facebook Please Help Me Sorry I’m Not Understanding Because I’m Kid Filipino.!

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sumit shaw

from my facebook account spam mails are delivering to my friends and i am really worried….the site name is adf.ly and unwanted videos are being sent to my friends and i am really in trouble.help if u can

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