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For most people, having their Facebook account hacked is a nightmare. Imagine if someone had access to all your private messages, could contact your friends, abuse your Facebook page, and delete your personal information. To avoid this, you should regularly update your password and keep other security settings tight.

Once it’s too late, however, you must act fast. The most important thing is – don’t panic! You can regain access to your account.

How Do You Know Your Facebook Account Was Hacked?

First of all, how do you know your Facebook account was hacked if nothing obvious was changed…yet? If a hacker managed to get into your account, they will leave a trace. While their session is active, it will be listed under > Home (top right corner) > Account Settings > Security > Active Sessions (click edit). Here you can end the activity of suspicious sessions.

facebook hacked

More information about How To Check If Someone Else Is Accessing Your Facebook Account How To Check If Someone Else Is Accessing Your Facebook Account How To Check If Someone Else Is Accessing Your Facebook Account Read More or How To Find Out If Your Facebook Account Has Been Hacked How To Find Out If Your Facebook Account Has Been Hacked How To Find Out If Your Facebook Account Has Been Hacked Read More can be found in the respective articles.

It is recommended that you enable Login Approvals for logging in from unrecognized devices. For increased security, you should also set app passwords.

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1a. Change Your Password

In case your password was not changed you got lucky! This is the time to update your password! Be sure to end any suspicious active sessions first (see above), then go to > Home > Account Settings > General and click > Password to confirm your current password and then enter a new password.

When you’re done, review our articles regarding Facebook security (see resources below) and see what other measures you can take to secure your account.

hacked facebook profiles

From here, proceed to step 3 if you think that your account was abused.

1b. Reset Your Password

If your password was changed, act quick! Try to regain access. There is a > Forgot your password? link underneath the Facebook login.

hacked facebook profiles

It will let you retrieve your password in several different ways. You can either enter the email address you registered to Facebook with or any other secondary email address you added, as well as your phone number and username.

hacked facebook profiles

If you’re not sure whether the person that hacked your account was smart enough to change your profile information, you should go with the last option and enter your name and that of a friend. This will give you an idea of which information is currently added to your account.

hacked from facebook

If you don’t have access to any of the email accounts or to the phone number associated with your account, click the > No longer have access to these? URL. This will take you to a page where you can enter a new email address, which Facebook will then use to assist you in recovering your account.

hacked from facebook

This is not all. If you believe that your account was abused by the person who has access to it, proceed to step 2.

2. Report Compromised Account

If your account wasn’t simply hacked, but is sending out ads and spam to your friends, you must report it as compromised.

hacked from facebook

From here, immediately proceed to step 2.

3. Do Damage Control

After doing everything you could to regain control over your hacked Facebook account, inform your friends about what is going on, just in case the hacker has abused or currently is abusing your account. If you presently can’t access your account, contact your Facebook friends through other social networks, by email, or have a mutual friend inform them via Facebook. Once you can log in again, proceed to step 3.

4. Remove Suspicious Applications

Oftentimes, it’s not an evil person that randomly hacked into your account. More likely than not you granted access to a malicious application which subsequently hijacked your account. To remove suspicious applications, go to > Home > Account Settings > Apps and go through the list. Click the > X next to any application you wish to remove or click > Edit to change what the app can do.

facebook hacked

Bonus: Improve Your Facebook Privacy and Security Settings

Once you’re back in control, review the following resources and close the security gaps in your Facebook account. Note that some of these articles are over a year old and hence the information may not be 100% accurate.

Was your Facebook account ever hacked and how did you regain access?

  1. reyven salibaga
    October 8, 2016 at 11:56 am

    its not helping

    • Tina Sieber
      October 8, 2016 at 5:53 pm

      That sucks. Facebook isn't making it easy to protect or recover your account, especially if it was hacked. Let us know if you do find a way to restore your account. Thank you!

  2. Mayuri Roy
    August 31, 2016 at 2:38 pm

    If someone cracks your password and changes all your personal details including username, mail id, phone number and trusted contacts, how are you expected to retrieve your account?
    Shouldn't there be an OTP system everytime someones tries to change your personal details from an unidentified browser? My password recently got hacked, but lucky me i happend to come upon the notification email and could change my password before the person could change my personal details. I wonder what would have had happened had the person changed my personal details...

    • Tina Sieber
      August 31, 2016 at 3:12 pm

      Sometimes it's just luck. As an extra line of safety, enable two factor authentication wherever possible. Then they can't log into your account from a new device / location, even if they do crack the password.

      • Mayuri Roy
        August 31, 2016 at 4:54 pm

        I am from India, it appears that we do not have the login approval feature so far.

    August 22, 2016 at 3:44 am

    I accepted a friend " who was not the friend (hacked) and I invited her to my place !!! I'm so scared this person has my address. I know nothing they can do. It's not that they have the keys ... But still....

    • Tina Sieber
      August 22, 2016 at 7:43 pm

      They're probably not even in your country, let go in your city. I think it will be OK and you can calm down.

  4. Lance Ferm
    August 18, 2016 at 11:28 pm

    I have been hacked multiple times. I suspect someone stole my old cell phone from a ewaste bin in a Target. Now they have opened multiple accounts under names similar to mine. It appears that my Facebook days are over.

    • Tina Sieber
      August 20, 2016 at 10:02 am

      That sucks! Sorry to hear, Lance. You should definitely report your account as hacked to Facebook. If all else fails, you can still create a new account and add all your old friends again. Not the same but better than feeling left out - if you care about Facebook that is.

  5. tilottama banerjee
    August 11, 2016 at 6:51 pm

    hi , I need urgent help / guidance.
    my account was hacked and there is no one that can help me from fb. this is beyond shocking.
    hoping one of u can help.

    I tried to reset password. I entered my existing phone no. associated w the account and a new ps wd. it said I can try back logging in after 24 hours. after 24 hours its not letting me log in . it says ' the phone no. already exists with the account ' --- what ?? of course it exists..

    anyhow, its day 3 now and I am locked out. it asked me for verification question every time I tried logging in but it keeps giving me this stupid error '' this no. is a duplicate no.'''

    does anyone know what s going on ?

    • Davies Hacker
      September 3, 2016 at 3:30 pm

      You can contact Daviesmicheal6 at he is a genuine hacker.

  6. Ruth B. Barsanalina
    August 8, 2016 at 7:58 am

    hi ....can you help me access my account in fb is already 3 years that i cannot use my fb account please help me...i already do many stuff to access my account but it cannot open...please help me

  7. Steven Ellis
    August 7, 2016 at 12:52 pm

    I am still waiting for my Facebook account to be returned to me. It's been 5 days since I first contacted Facebook about this and is extremely frustrating since there are photos of my grandchildren and other family members on my page that are very important to me. I copy and past here the original email I sent. Please help!

    Stephen Ellis

    AttachmentsAug 2 (5 days ago)

    to abuse

    My name is Stephen John Ellis. I have a facebook account under the name Steve Ellis. On the 31st July and again on the following day 1st August 2016 I received notification via facebook and by email that my account may have been hacked as an unknown login attempt had been made from near Jakarta Indonesia. After following the prompts given by facebook I was able to recover my account both times. Obviously each time I changed my password. last night however in an attempt to make it more difficult for this person to find me I also changed my email address and my profile picture. My old email was and I changed it to My profile pic was changed from a pic of myself with the words QLDER under the pic in support of our state of origin rugby league series to a previously used photo of a much younger self with my younger brother that was taken in 1984. I awoke this morning to find yet another email from facebook telling me that yet again the Indonesian had tried to login into my account. I attempted to follow the recovery steps and was unable to recover my account.
    Among these recovery steps was a request for my trusted contacts. I entered the only people it could be however as told repeatedly that the information was incorrect. The people I listed were Dianne Ellis my wife, Julie Ellis my daughter, Jason Chase my son in law, and Emma Field my daughter in law so therefore I assume the hacker changed this also.
    My facebook user name is steveellis321.
    My account has 7 recently added friends those being Doug Johnson, Crystal Smith, Monica Davis, Myles Neal, Roberto Vago all of whom I know. However there are also Wang Soo Ying and Neena Williams whom I definitely do not know and DEFINITELY DID NOT ADD to my friends list so assume they were added by the hacker.
    I attach here photo identification of myself and also other documents showing my name in an attempt to prove that I am whom I say I am and I request my facebook account be returned to me asap.

  8. Bent
    July 24, 2016 at 11:27 pm

    Really nice advice! it works!!!

  9. sudarshan
    June 20, 2016 at 8:19 pm

    Hello, my fb is hacked, infact he is my friend but i cant do anything.i have given his mail id while creating a account . now he s changed d password & using it . pls anyone suggest me to delete that account.

    • mahukh
      July 10, 2016 at 1:17 pm

      i u know the password then login to that id and then go to settings click on security and deactivate your id

      • Sudharshan
        July 11, 2016 at 1:05 pm

        the password is changed . i cant access that account. he has given recovery password to his mail. if i click to forgot password it will msg will b sent to his mail.

  10. Dan Grafane
    June 10, 2016 at 1:52 am

    please help me! my girlfriend facebook account has been hacked. and i really really want to trace the hacker. i'm done searching in all the website how to trace but i always failed. after the hacker hacked her account they automatically deactivate her account. we change the password but it's to late for us to recover some files. her account has been hack last monday june 6, 2016 and yesterday my account has been hacked to. i dont know now what to do. i change may password, check my email. i do everything to recover but in the end i failed. it so hard for me to recover it because of my job. i am a seafarer. and i dont have enough time to have internet connection. please help me. if you know a person who can trace the hacker please let me know. i will pay you after my contract ends. my contract is finish this coming july. my nationality is filipino. i beg you guys to help me. i really want to end this nightmare.
    -thank you for your help and reply.

  11. Norma Timbang
    May 12, 2016 at 8:05 pm


    • JonQuan1
      June 1, 2016 at 2:26 am

      Hi, even though I do not work at Facebook, you might want to report your compromised account to Facebook to lock it.

  12. Julia
    May 7, 2016 at 6:35 am

    where do i put the confirmation code after i waited 24 hours?

  13. oryza
    March 17, 2016 at 12:50 pm

    While loading a photo ,another photo pops up in the preview ,when pressing post the photo that I need to post goes on my page. FRom where does that photo comes.?
    It is still there when I want to upload new pictures.

  14. sonal
    March 15, 2016 at 11:05 am

    somebody creat new accout which is use my name and all personal information , my pic .& he misuse my new created facebook i will analysis whom did this ?

  15. Rocky
    March 12, 2016 at 12:22 am

    I was writing a post in facebook on my Iphone and it took me awhile because I was thinking and out of the blue, there was someone continuing my writing on my Iphone. I was really frightened so I discarded my post. Is there someone that is controlling my phone. My FB was hacked before and someone has posted a nude photo with my name on it. I have reported this to FB. I just want to know if my FB is still hacked?

  16. Lisa Willis
    February 29, 2016 at 7:27 am

    Umm I need a question answered as well last night I had a thing fb wanted me to verify number information. But it didn't like it as it is on my main account . This started Fri. Then on Sat wanted me to verify my main account and mom's will I did one. Messed up the one I'm talking about here. And never got a chance to do mom's well they asked me to verify by looking at pictures. But half the people they showed me I didn't recognize. So locked out again. Luckily my other 2 back ups are good..

    Lisa Willis

    , so if I deactivate. Can I get it back??? I wish you could just call fb

  17. Jason Boyer
    February 24, 2016 at 10:15 am

    The account which was hacked into is called: Maryland Combat Sports Academy. I, Jason Boyer, a recently Retired Deputy Sheriff/SWAT Team Operator from Frederick County Sheriff's Office, Maryland and my partner, a recently Retired Sgt. SWAT Team Operator from Montgomery County Department of Police in Maryland established a business Facebook page back in 2009 for Frederick Fight Club. We later had to change the name to Maryland Combat Sports Academy.

    When we made this change, we let our better judgement slip off to the side and hired Mischa Christensen on as the General Manager. He was a target of our Narcotic's Task Forces for years and we were just trying to change a young man's life. Since we closed down both companies, Mischa has hacked into our Maryland Combat Sports Academy page and removed all of our access as "Administrators" on a page we created. He has tastelessly gone back and posted things that may boost his own ego, while at the same time removing many of the pictures we put up over the years. He has also gone back over old posts and changed the wording in them, often removing our own names and replacing them with his.

    Mischa is mentally unstable. The local and state local law enforcement know about this situation and have advised Ken and I to protect ourselves as we see fit and to send you our explanation of the obvious malicious conduct this concerning individual has over our page. Please do what you can to fix it. My (Jason Boyer's) number is 240-250-0812. My business partner's phone number (Ken Stephens') is 301-674-0698. We can also both be reached at and

    This hacking and harassment must stop immediately. He have found it very dis-concerning that the only way we have been able to get in touch with you has been through this email. People's lives, business's and reputations are at stake. Again, we appreciate your immediate attention with this high-priority business and action to upend Mr. Christensen's malicious actions.

    Thank You For Your Time,

    Jason Boyer and Ken Stephens, Owners of Tactical Combat International, the original Frederick Fight Club and then Maryland Combat Sports Academy

  18. Angel
    February 23, 2016 at 10:57 am

    My FB was hacked and private messages were deleted or stolen. I need to retrieve the messages?

  19. courtney dodge
    February 13, 2016 at 8:59 pm

    my FB got hacked again my page completely erased now something has got to be done this is BS this is a white collar crime through the FBI somebody at FB has to do something this is getting outta control DO SOMETHING NOW

  20. Wilma Ratliff McCarty
    January 21, 2016 at 4:47 am

    I would like the other account with my name and picture Removed . She has already contacted a lot of my friends 15 of my friends have accepted this person's friendship . I did put a notice on facebook that it wasn't me controlling the account . I did this 2 times or more and guess what , this person either male or female has 15 of my friends . This person stole my picture of myself and is using my name on a facebook account . Isn't there something that can be done . Thank you for anything that you can do ..

  21. Rita Henry
    January 19, 2016 at 5:36 pm

    What obligation does FACEBOOK have..........I want my duplicated and my own page deactivated.....try doing keeps getting reactivated. What bullshit!

  22. bebe po ako
    January 1, 2016 at 7:46 pm

    my facebook account was huck they change the email address and passwords what shall i do to take it back?

  23. katey
    December 1, 2015 at 1:38 pm

    my account has been hack and the hacker changed all my personal information but i need the account back because most of information for school is on that account what do i do

  24. Jèssìê Blyr Àlouèttè
    November 7, 2015 at 11:56 am

    My account was hacked, the hacker changed my password what to do can you help me please

  25. Oh Nachan
    November 1, 2015 at 5:50 am

    my fb got hacked. the hacker changed my email and password. pls help me.

    • Jèssìê Blyr Àlouèttè
      November 7, 2015 at 12:02 pm

      Me also

  26. Cory Hammerstone
    September 13, 2015 at 12:13 am

    My account was hacked, and in the amount of time that I didn't realize it, the hacker took over my business's facebook page and removed me as admin. I was able to get him out of my acocunt but he currently has control of my page. I have tried to contact facebook in so many different ways and have never heard back from them. Am I totally screwed? It has been a week and a half, and the guy contacted me and wants me to pay him $200 to get my page back from him. This seems totally illegal. Also, I filed a cyber crime report with the FBI. Haven't heard anything from them either.

  27. Sheila Blackston
    June 24, 2015 at 7:55 pm

    OK I'm good with computers I need your fb I'd and email that goes with it I'll see if I can fix for you I always catch my hackers on my fb send me a email with all your details I can try no guarantee my email is deniseladybug6@ I need your fb I'd email and security question to try to fix this

    • Yakim Mikay
      July 11, 2015 at 2:55 pm

      pls help me my account was hacked by someone i want to know what will i do to get back agai ? many thank you ..

  28. vernika pandey
    May 19, 2015 at 11:58 am

    how to get back my fb account somebody hacked that and my gmail account also hacked that person.or i havnt any thing to access plz rpl ..

  29. sumit shaw
    March 23, 2015 at 8:05 am

    from my facebook account spam mails are delivering to my friends and i am really worried....the site name is and unwanted videos are being sent to my friends and i am really in if u can

  30. Monica Kalli
    March 16, 2015 at 8:26 am

    Please Help Me.! My Facebook Is Hack Who Want To Help Me To Back My Facebook Please Help Me Sorry I'm Not Understanding Because I'm Kid Filipino.!

  31. Tania Thompson Poole
    March 13, 2015 at 8:15 pm

    Please can we be supplied with a LINK that one can go to to report hacking immediately and prevent this from occurring with anyone.

    Thank you

  32. ekko
    March 6, 2015 at 2:41 pm

    Someone hacked my account and now I got a mail that my account is permenalty blocked due to login from another location. What should I do?

  33. cR@sh_OverIde
    February 28, 2015 at 11:02 pm

    tina your not qualified to give out any valid advice ur now in way over your head i guess anybody can pretend to be anything over the net a writer, a facebook pro, maybe u should become a hacker and then charge people money for you to go and get their facebooks back but we already know u cant do that cuz u suck ur useless stop wasting yours and these peoples time writing this bs

    • DD
      March 2, 2015 at 2:08 am

      Are YOU qualified to help a small business owner. I hired an independent contractor to build a webpage for us. It was taking her a long time so we informed her that her services were no longer needed. HOWEVER, she was able to obtain our password for our facebook and gmail accounts and literally unfriended over 1,600 friends on facebook, which is my sole solicitation for this small business. Facebook is no help at all. Their response to me is............."whoever possesses the password of an account, IS the owner of that account" Are you seriously kidding me. If this is the case, why in the hell am I paying the quarterly taxes for this business. This creep should be paying them if she wants to own and destroy it in my opinion!!! I really need my friends to keep the doors opened. Further, I am NOT the first business this individual has done this to. We need help. ANYONE, please.

    • Tina Sieber
      March 2, 2015 at 11:55 am

      I'm not affiliated with Facebook and I know their personal support in these matters is extremely limited. So all I can give you is general advice; I'm afraid I cannot help you solve this particular situation.

      I have compiled all the information available at the time on how to recover a hacked account here: How To Recover Your Facebook Account When You Can No Longer Log In That article was written in 2012 and needs an update, which I'm working on.

      Meanwhile, since this person already unfriended so many of your contacts, I'd recommend to save you a lot of trouble and start fresh. Or start fresh while trying to get the old account back. Either way, you need to move your business forward. If you do create a new account, be sure to set up a strong password, recovery options, and two factor authentication.

      All the best for you and your business!

  34. cR@sh_OverIde
    February 28, 2015 at 10:44 pm

    ahaha the author of this site is a loser beware tina your account is next breath easy

    • Tina Sieber
      March 2, 2015 at 11:49 am

      Best of luck hacking a strong password and then getting past two factor authentication. Also, please do not accidentally hack the wrong Tina Sieber. It's not her fault you're unhappy with an article I wrote over three years ago.

    • Elize
      April 30, 2015 at 11:58 am

      My fb acnt was hacked yesterday & used to send porn videos to some of my fb friends and spammed mails ..i changed my password and logged in again after few minutes the hackers were backed again and send porn videos to my other fb friends,,,so i immediately change my password again for the second time and clean my pc for viruses and was forced to deactivate my acnt..Now i am worried that if i log in again the hackers will be back again in my acnt.. i want my fb acnt back and my privacy..pls help me...

  35. caroline
    February 26, 2015 at 7:10 pm

    my Fb was hacked last night and porn videos sent to all my friends. Somehow i manged to get it back by changing passwords and others reporting it. An hour ago when private messaging it was hacked again -same thing. I am locked out again and folowwed the links above but there is apart where facebook asks you to "secure your account" by changing passwords which i did, but then it asks you to change email passwords for associated email accounts and i am scared to go down that road, how do i know it's not hackers that are trying to get my passwords ? I am stuck in limbo

  36. juni
    February 20, 2015 at 8:08 pm

    help me please could i restore my account back using my old password

    • Aarzu
      May 10, 2015 at 4:56 am

      Whatu say i help u am a not mad just am joking

  37. juni
    February 20, 2015 at 8:37 am

    I AM trying to get my facebook account bu old password but didnt work why ?

    • Tina Sieber
      February 20, 2015 at 9:19 am

      If your old password doesn't work, maybe you forgot that you changed it? Or someone else changed it? Be sure you didn't accidentally enter the wrong password. If you did enter the right one (the only one you remember), try to reset your password. Good luck!

    • juni
      February 20, 2015 at 1:48 pm

      i change my facebook password and forgot it also i forgot may email password
      how can i log in and restore my facebook account with my old password

  38. shawn
    February 9, 2015 at 3:59 pm

    can you report compromised account with out loging in to my fb account? I had to deactivate my account since even though I changed my password several times it still was able to send out porn pics. as soon as I logged in with new account password.

  39. you suck
    February 7, 2015 at 7:39 pm

    this doesn't help if you cant access your account because the hacker changed your email and other contact information.

    • Tina
      February 7, 2015 at 9:23 pm

      You're right. It really sucks when users don't act responsibly before they get hacked. Had you chosen a secure password and activated two-factor authentication, then you probably wouldn't be here because it would have been very hard to hack your account. If you got hacked anyway, then that's pretty bad luck.

  40. Shadrack
    February 2, 2015 at 3:33 pm

    Hello Tina. My account was hacked and used to send out a porn video to a good number of my friends on FB. I changed my Password and cleaned my PC for viruses. Unfortunately, the hackers continued with their game as if I had done nothing. Consequently, I was forced to deactivate the account and decided to open another account with a different and new email address. To my utter surprise, the hackers were on my new FB account in no time. I was forced to deactivate the new account as well. What do you make out of this unique hacking and what can I do to secure my FB account(s)?

    • Tina
      February 2, 2015 at 9:50 pm

      Are you sure you cleaned all the malware off of your computer? Sounds like there might be something lingering around still, possibly a keylogger. Not sure what else it could be.

  41. Ghada karawi
    January 30, 2015 at 1:39 pm

    Hi , I send this from my friend account,plz my account maybe hacked ,coz I cann't accses it and after while I tried to create new account with my previous email that I already used .facebook accept the email as a new account.My old profile and my data has been disappeared .So plz help to to fix my account.the email was ( my phone is +9613999210.

  42. Anonymous
    January 13, 2015 at 12:51 am

    My account was hacked. I need a new password and I am not sure if my email address was also changed.

  43. asad
    December 24, 2014 at 3:04 pm

    Hi my facebook account is hacked and they changed my password and also i forget my password of my mail adress

  44. Irene
    December 20, 2014 at 3:28 am

    hi can you help me my account is hack, they change my password when November 18 2014.. how can I sol've this problem my Facebook account is no email and phone numbe

  45. blasphemy
    December 13, 2014 at 8:50 pm

    May i say ive used this as a simplified hack in the past put fb has beefed it up steadily. Ive gotten locked out afte 100 %. Authenticated resets and first thing i do is change passwords add emails and delete original email and numbers. Disable known contacts. Ive used authentication you must be sure you click start imediately no one week grace period. The best security in my oppinion is your cell. Enable cell notifications and log in approval codes. My actual passwords now are 321abcdefG layout with no worry its useless without the approval codes

  46. sheila
    December 11, 2014 at 5:04 pm

    My aunti facebook is hacked and they use in bad way,,were try all the article and not wrking,,plss can u help us

  47. Alice
    April 28, 2012 at 12:38 am

    My Facebook's been hacked & there's some really embarrassing, personal stuff in my profile! What do I do? I really want my Facebook back. If I don't do anything the hacker will read all my personal stuff.

    • Tina
      April 28, 2012 at 1:12 pm


      if you have tried everything covered in the article above, check for comments below for potential ways to take. Not much else I can add right now. I will, however, write another article about this topic.

    • christine lagarteja
      January 22, 2015 at 8:17 am

      Hi Alice I'm asking that how to open the email tru Facebook.I cannot login bcoz hacker email and password.thanks pi.this is christine

  48. Apha
    April 26, 2012 at 3:35 am

    My boyfriend is an engineer in a telecom industry here in maldives. and he claims he can retrieve my deleted facebook messages from facebook of december and january. Can he do that?
    besides that, i just checked my active sessions and there were many many suspicious lo-gins from someplace else.

    • Tina
      April 26, 2012 at 8:14 pm


      I'm not sure how your friend wants to restore the messages. Would be curious to hear!

      If you see suspicious logins, be sure to double-check your alternative email addresses and change your password.

  49. Karen Anne
    April 21, 2012 at 10:43 pm

    My email was changed by the hacker! When It tells me to identify my email, it is not mine that is blanked out. Someone else has put their email onto my account and I can't change it.. What do I do!! My emails have been compromised as well.

    • Tina
      April 22, 2012 at 10:09 am


      Try other ways of identify your account or report it as compromised. You are not the first person this has happened to and you will not be the last managing to get back their account. Good luck!

      • Karen Anne
        April 22, 2012 at 6:06 pm

        I cannot log in to my facebook still. I seem to have even locked myself out. Whenever I attempt to change my email (through numerous hoops, although I believe someone is doing this to my account to change the email to theirs) it says, "Sorry, your account is temporarily unavailable. Please log in to from a computer and follow the instructions given"


        • Kate Swid
          April 27, 2012 at 6:20 am

          Hey! I have the exact same problem! Im typing in new email adresses so they can send me a confirmating email so that Facebook would then assist me in recovering my account, but it does not send me ANY emails. In fact it tells me something went wrong and to try it another time. Its been 2 days...
          Have you figured out your problem yet?

        • Kate Swid
          April 27, 2012 at 6:22 am

          Hey! I have the exact same problem! Im tying in a new email adress in order to retrieve my account that has been hacked but its not sending me any emails. Its telling me that "something went wrong and try it another time" Its been 2 days now.
          How have you fixed your problem?

        • Tina
          April 27, 2012 at 10:48 pm


          You can only remove email addresses if you can still log into your account. If that is no longer possible, you have to report your account as compromised (see above) and/or try other ways to identify yourself as the real owner (also see above).

  50. mahmoud
    April 21, 2012 at 10:19 pm

    thank you for you assistance, your article was very helpful.

  51. Aibek
    January 27, 2012 at 6:25 am

    For more input in this matter I recommend you ask for help/suggestions on this matter on MakeUseOf Answers,

  52. Painting Fairfax VA
    January 24, 2012 at 6:24 am

    Recently, my facebook account was hacked and the worst is, a malware was detected and it locked my account. how could I retrieve my account back?

    • Tina
      January 24, 2012 at 9:06 pm

      Did you try all of the steps outlined in the article?

      If nothing worked to regain control over your account, feel free to post a question on MakeUseOf Answers and describe what you have tried and why it didn't work.

    • kaitlyn
      December 17, 2014 at 12:40 pm

      How do i get on my facebook if my parents are looking to see if im online

    • kaitlyn
      December 17, 2014 at 12:41 pm

      How do i get on my facebook if my parents are looking to see if im online

  53. Zukhie_19
    January 21, 2012 at 9:55 am

    Can i still get back my facebook hacked account if the hacker put a phone number inorder for me to log in?

    • Tina
      January 21, 2012 at 1:34 pm

      There are several other ways to recover your account, for example through alternative email addresses or even by recognizing pictures of your friends. Did you try everything outlined in the post above?

  54. grayson83
    December 30, 2011 at 3:18 pm

    thanks for the share . its really helpful for a facebook user .

  55. Nrzehra13
    December 12, 2011 at 5:10 am

    thank u so very much.. (:

  56. Naud van Dalen
    November 18, 2011 at 8:51 am

    This means hackers can just choose "No longer have access to these?" and then "Report Compromised Account" to hack your account in the first place. How does Facebook know that you are trying to get back your account or that someone is trying to hack your account?

    • Tina
      November 18, 2011 at 8:42 pm

      Good point. I would hope that there is some kind of questionnaire or test for which only the real owner of the account knows the answers.

  57. Anonymous
    November 15, 2011 at 5:33 pm

    This is the IP address that keeps hacking my Facebook page: Here is a link I found which shows the idiot is on a Black list. He's on many sites sending out spam!

    • James Bruce
      December 27, 2011 at 12:12 pm

      It's obviously going through a proxy, that isn't his actual IP address. 

  58. Susaninwny
    November 14, 2011 at 12:15 am

    many on my web page have been hacked, we all are getting porn pictures, and now personal messages using many friends names. OMG this is sick. They are taking our Children, grand Childrens pictures and than changing them into porn... OMG, they also are using ME and friends pictures to,, as porn as well... I am so so so upset right now. Even personal messages are so so so bad,,,, Thank you for your assistance and help.... this is got to stop NOW !!!!

  59. Tina
    November 12, 2011 at 6:53 pm
    • osama baloch
      April 25, 2015 at 2:52 pm

      my facebook is been hacked i can,t login

  60. Achraf52
    November 12, 2011 at 4:14 pm

    Hi, the easiest way is to go to your E-mail and click a link Facebook sent you when someone changed this password, it works in all situations even if they changed mail address and anything else, but just keep your inbox secure at high priority than anything else .

    • Tina
      November 13, 2011 at 12:08 pm

      Great tip, thank you!

    • lamia
      February 10, 2015 at 8:15 am

      I am having the same problem. nothing's happening. it seems like hacker has changed the email. what should i do now?

    • Achraf52
      February 10, 2015 at 8:56 am

      Things have changed since I posted the above comment. To simplify things Facebook now sends an email that contains a "Secure your account" link when the hacker either changes the password, add or removes an email address. Just click this link and follow the instructions to recover your Facebook account.

    • nahom
      April 6, 2015 at 4:43 pm

      my account is hacked can u open for me please

  61. Tina
    November 8, 2011 at 11:28 pm


    did you follow all the steps outlined above? If none of these worked, then I'm afraid I don't have any more reliable suggestions.

    The last resort would be to consult the Facebook Help and post your question there...repeatedly. It appears that people actually do scan and read questions posted there.

    • Sheikh HamXa
      March 22, 2015 at 7:22 pm

      My Account Is Hacked PLease Help Me I Do`nt Rexieved Conformation SMS In My Cell Phone My Contact Number Is 03376240200 I Don`t Know My Yahoo Account

  62. Talar Bebejian
    November 3, 2011 at 6:35 am

    Also: Create a new account!

    • Tina
      November 3, 2011 at 8:19 am

      This would mean losing all those conversations and possibly some friends. Guess that's only an option for extreme situations.

  63. JoeyDee
    November 2, 2011 at 12:07 pm

    TY, Tina. Bookmarked & shared!

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