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Got problems with Android? Android offers great reliability, stability and protection from malware — but sometimes you’re going to run into problems.

Thankfully, users can correct 99% of failures with a few simple tips. Here’s a quick rundown of some of the most common problems reported in MakeUseOf Answers and how to solve them.

Google Play Store Crashing

If Google Play crashes after launching it, you might have a corrupt cache. Most of the time, simply wiping its cache fixes the problem. Most versions of Android use generally the same steps. Go to:

  • Settings
  • Apps
  • Swipe right to locate the “all” tab
  • Locate Google Play Store and wipe cache and data
  • Restart your phone

Here’s a great video:

If that fails, you might want to try wiping data and/or cache for the following services:

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  • Google Play Services
  • Google Services Framework

Remember to restart the device after performing the wipes.

Insufficient Space on Device

Android allocates fixed storage space for apps. Users can’t expand it. So you might run into this error even if your device indicates a great deal of remaining storage capacity.

The easiest way to free up space is to begin uninstalling apps. However, if you use music apps, like Spotify, you might not be able to find where the files are being stored. The quickest way to free up space is to use an app like CCleaner. If you want to get a visual display of where all your memory is going, try using DiskUsage. It will visually display your files’ locations and size.

android-diskusage-app.png

Google Play Store Not Downloading Apps

Sometimes Google Play won’t install applications. There’s two kinds of popular fixes. The first is to wipe Google Play’s cache. The second is to erase Google Play’s history.

Wipe Google Play Cache

In my experience, the best fix is to wipe Google Play’s cache. Go to:

  • Settings
  • Apps
  • Swipe right to locate the “all” tab
  • Locate Google Play Store and wipe cache and data
  • Restart your phone

Wipe Google Play History

I’m skeptical about this fix. However, for those desperate, give it a shot. Here’s how:

  • Open Google Play Store.
  • Go to Settings.
  • Choose Clear History.

Here’s a video:

How to Reinstall the Google Play Store

You can’t uninstall the Google Play Store without root acces (what’s root? Take Control: Android Rooting Guide Take Control: Android Rooting Guide As of the writing of this guide, approximately 80% of the world's population owns their own cellphone. Out of those, 1.08 billion are smartphones. Read More ). Most users who think they’ve deleted Google Play actually have disabled it. To reenable the Play Store, go to:

  • Settings
  • Apps
  • Swipe right and locate the “disabled” tab.
  • Then locate Google Play Store. You can reenable it by tapping on the icon that says “reenable”.

Here’s a video:

How Do I Install Google Play?

Some imported tablets and smartphones don’t come with the Google Play Store. Users will need to locate an APK (Android installable file 4 Useful Ways To Manage Your Android APK Files 4 Useful Ways To Manage Your Android APK Files Managing the Android APK files yourself means you get more support and flexibility. Read More ) from a third party source and then manually install it. Before getting started, you’ll need to enable third party sources. To do so, go to:

  • Settings
  • Security
  • Then check the box for “unknown sources”

Once checked, you can install the Play Store. Here is a link to a legitimate Play Store APK: Download Google Play Store.

android unknown sources

If that fails, try watching this video:

I Need an Older Version of the Google Play Store

Sometimes the newest version of Google Play won’t work on your device. In that case, you can try installing an older version. Here’s an APK Mirror post that includes links to every major version of the Play Store.

google play store logo

How do I Free up Memory on My Android Device?

By memory, you might be referring to RAM. The Android operating system works best with a minimal number of installed applications. That’s because some apps like to run in the background, even when you don’t actually use the app. The more apps installed, the more likely it is that some will run wild in the background. The simplest solution is to uninstall all non-essential applications.

We do not suggest using an app killer Why RAM Boosters And Task Killers Are Bad For Your Android Why RAM Boosters And Task Killers Are Bad For Your Android At first glance, RAM boosters and task killers sound incredibly useful, but a closer look shows that they could actually be harming your phone instead. Read More as this will negatively impact the functionality of some of your apps.

System UI Not Working

Sometimes the System User Interface (UI) can stop working. If restarting your device doesn’t fix the problem, I suggest wiping the System UI cache. To wipe the cache, go to:

  • Settings
  • Apps
  • Swipe left to “All” and select System UI
  • Then wipe the cache and restart the device

Downloads Not Working

Sometimes downloads will fail. Android includes a dedicated download manager, and its cache can become corrupted. In this case, just wipe the cache.

To wipe the cache, go to:

  • Settings
  • Apps
  • Swipe right to “All” and select Download Manager
  • Then wipe the cache and restart the device

I Can’t Find My Download

Android by default stores its downloaded files in a folder called “Download”. To locate the Download directory, first install a file manager, like ES File Explorer (our review of ES File Explorer ES File Explorer - The Best File Manager For Android [Android] ES File Explorer - The Best File Manager For Android [Android] Android doesn’t come with a file manager. Google thinks file managers are part of the past – a complicated tool that we shouldn't need when our data is stored in the cloud and retrieved on-demand... Read More ). Once installed, go to sdcard/Download and you should see a complete list of downloaded files.

es file explorer

I Can’t Play a Downloaded Video

Try using VLC Player or MX Player. They work on almost every file you can imagine. Sometimes videos in a proprietary format won’t play. There’s no real solution for this issue, other than installing the proprietary video player.

I Installed Malware!

Never install a cracked game Cracked Android Apps and Games: Read This Before Downloading Cracked Android Apps and Games: Read This Before Downloading The statistics don't lie: Most Android malware comes from outside Google Play. Downloading cracked apps -- or any type of app -- from a shady website or untrustworthy third-party app store is the way most... Read More or app — it probably has malware on it. But if you already have malware, simply uninstall the culprit. If you’re not sure which app is wreaking mayhem on your phone, try a malware scanner The 3 Best Antivirus Apps To Protect Your Android Security The 3 Best Antivirus Apps To Protect Your Android Security As we’ve reported frequently at MakeUseOf, Android is no longer safe from malware. The number of threats is on the rise. This shouldn’t be surprise to anyone. Smartphones and tablets can carry all sorts of... Read More . If that fails, use some of our tips on finding Android malware Has Your Android Phone Been Infected with Malware? Has Your Android Phone Been Infected with Malware? How does malware get on an Android device? After all, most users only install apps through the Play Store, and Google keeps a tight watch over that to make sure malware doesn't squeeze through, right?... Read More .

Out of the three malware scanners we’ve reviewed, my favorite is Lookout. It’s free, lightweight, and catches a large number of malicious applications.

lookout security android

Internet Not Working

The biggest cause of mobile Internet not working: Improperly configured APN settings. If you use a prepaid/MVNO to provide Internet, chances are you needed to set up an APN to get mobile data. If these settings aren’t properly configured, you must manually set them.

I’ve written an article on APN settings for Android What are APN Settings and How Can They Fix Data Issues on Your Prepaid Phone? What are APN Settings and How Can They Fix Data Issues on Your Prepaid Phone? If you sign up with a Mobile Virtual Network Operator (MVNO), which leases broadcast spectrum from the big carriers, you might need to configure your phone's APN settings. Read More .

Can’t Connect to WiFi Network

Chances are, it’s your router that’s at fault. Someone could write a book on the number of problems that WiFi networks cause users — the best solution oftentimes is to restart both your router and your phone.

If that fails, try this article.

How Do I Break an Android Password?

If you’ve set a password and forgotten it, you’re going to have to perform a factory reset from the bootloader. The bootloader is a preboot environment that allows the restoration of your operating system. There are ways to break Android passwords How to Return a Lost Phone in Four Easy Steps How to Return a Lost Phone in Four Easy Steps Every year, millions drop their mobile into the unknown. In the US, about 50% of lost devices are returned to their owners. The rest get resold or reused – while thievery may seem eco-friendly and... Read More , but don’t count on it.

First, you’ll need to enter the bootloader. The method varies between models of phone. For most models, you can access the bootloader by completely powering down the device. After powering off, you will hold volume down + the power button until the phone boots. Once inside of the bootloader, you can then choose to factory reset your device.

WARNING: if you have a custom ROM, don’t do this, as it can render your device unbootable.

Android Device Crashes on Boot

If your phone no longer boots, you can enter what’s called “safe mode” — we’ve covered Android’s safe mode Dealing With System Problems In Android: Safe Mode, Factory Reset & Restoring Backups Dealing With System Problems In Android: Safe Mode, Factory Reset & Restoring Backups Android phones are extremely customizable and they give you the freedom to experiment to your heart’s desire. One inevitable side effect of this freedom, however, is that sometimes your phone encounters a problem or two.... Read More before. Safe Mode allows users to disable all startup apps that might be crashing the phone. Once booted in through safe mode, you can then remove the misbehaving app.

Android Device No Longer Turns On

First try removing the battery. If the battery can’t be removed, hold down the power button for fifteen seconds. If that fails, plug the device into a power source and hold the power button down for fifteen seconds. If that fails, you may need to either have the device serviced or return it.

For more detail, we have an entire article on what to do if your phone won’t turn on Why Does My Android Phone or Tablet Not Turn On? Why Does My Android Phone or Tablet Not Turn On? The only way you can turn on your phone or tablet is by pressing the power button -- and that isn't working. Don't panic! Read More .

Android Not Reading microSD Card

This happens all the time. I prefer formatting the SD card from within Android. This solves just a portion of the issues with SD cards — if you haven’t tried it yet, it’s worth a shot.

To format an Android microSD card, go to:

  • Settings
  • Storage
  • Scroll down to the bottom and select “Format SD card”
  • Then select “Format SD card” again

If this fails, you will need to connect the SD card to a PC with a card reader.

microsd card reader

If your files aren’t readable after connecting to a PC, you will need data recovery software. I recommend using EaseUS’s Data Recovery Wizard. It’s free and effective.

Can’t Connect Android to a Windows PC

There’s two ways (there used to be three) that Android connects to a computer: Android Debug Bridge New To Android Debug Bridge? How To Make The Process Simple And Easy New To Android Debug Bridge? How To Make The Process Simple And Easy ADB is incredibly useful for sending commands to your Android device from your computer. For the beginners out there, here's a dead simple way to use ADB. Read More (ADB) or Media Transfer Protocol (MTP). ADB lets users interact with Android’s operating system while MTP only permits access to specially designated media storage directories. ADB always causes the most amount of problems.

I have a full-length article on how to fix ADB Android Won't Connect To Windows Over ADB? Fix It In Three Easy Steps Android Won't Connect To Windows Over ADB? Fix It In Three Easy Steps Having trouble connecting your Android device to your PC via ADB? We got you covered. Read More  in Windows. More or less, it’s just a matter of installing Koush’s universal ADB drivers. Read the complete article in case that Koush’s drivers aren’t enough.

The Nuclear Option

If all else fails, and you’ve even turned to search engines for help, there’s still the Android equivalent of the nuclear option: a factory reset. To perform a factory reset go to:

  • Settings
  • Backup & reset
  • Then choose reset at the bottom of the window

android-system-factory-reset

Did We Solve Your Issue?

Android is the most robust operating system around. Compared to Windows it’s practically immune to malicious software (although it still suffers from its share of malware). It’s also easy to recover from almost any software fault. The reason why: Recovery just takes a couple button presses.

What problems have you been having? Have we failed to solve your problem? Leave a comment here or drop on by MakeUseOf Answers and ask us a question!

  1. Robert
    November 26, 2016 at 3:05 am

    Resetting my phone worked. Although I lost all my phone numbers, it was worth it. The app I could not get into was for a job I really needed. The app get saying: Could not complete the action due to poor connectivity. Thanks

  2. Nithin
    October 30, 2016 at 9:12 pm

    No!!!my problem is camera busy error in moto g3 and it has not solved yet

  3. Kwame Aboraa
    October 19, 2016 at 11:03 pm

    My sim cards are not showing the correct phone numbers. The number on my sim1 is different from the original phone number while sim2 reports an "Unknown Number".

    • Kannon Y
      October 24, 2016 at 10:39 pm

      That shouldn't happen. You should probably contact the carrier. If you're using a data-only SIM card, try checking to see if the APN settings are correct.

  4. Anup Niroula
    October 12, 2016 at 6:54 am

    I rooted my phone and i have unrooted it already. Now i am facing a problem that is auto installiation of unusuall apps . I have tried to solve it by factory reset but can't solve it.

    • Kannon Y
      October 12, 2016 at 3:51 pm

      Hi Anup, can I ask what apps are installing themselves automatically? What root method did you use?

      • Anup Niroula
        October 20, 2016 at 7:23 am

        The apps which had been installed are Lutu , IQ option, File Management, EIF Browser, Xshare, Factory Test . And one thing to be noted is, I can't find this apps on play store.
        Another problem is rising nowadays ,i.e. restart of Phone in every 1 minutes . :(
        Please help me to find out its cause :(

  5. Lys
    October 9, 2016 at 6:40 am

    Hi. I just got a new Android phone (Wiko Ufeel model). When I clicked on the File manager (wanted to set all photos taken to be saved in SD card instead of internal storage), they asked whether or not to grant permission for File Manager to make calls. It didn't make sense to me so I clicked Deny and prematurely checked the "Never Show this again". Now, whenever I click on File Manager, it crashes. Any ideas on how to fix this?

  6. cj
    September 22, 2016 at 5:18 pm

    what if apps are installing alone i uninstall it too many times then it is installing again, the wifi and data are opening automatically and every seconds i need to close it but it will open again and even the google play is automatically popping up without any commands?? how to solve these?

    • Kannon Y
      September 22, 2016 at 7:43 pm

      Let me see if I'm understanding the question properly. You have several issues:

      * Google Play is opening without you manually starting the app.
      * WiFi and data are turning on, even though you've switched them off.
      * Apps are reinstalling themselves even though you've uninstalled them.

      The only situation in which this happens is when you're rooted and you have malicious software installed. However, it might be that I'm misunderstanding. Can you confirm?

  7. Prince raj
    September 20, 2016 at 12:35 pm

    In my micromax handset video keeps on pausing after every few seconds. Reply me soon. It happens in all the video players.

    • Kannon Y
      September 21, 2016 at 12:57 am

      Can I ask what kind of video player you're using? Is it in a browser or are you watching video files? If it's a video file, what kind of video file is it, such as MP4? If you know how it's encoded, that's pretty important.

  8. Prince raj
    September 20, 2016 at 12:27 pm

    In my micromax handset video keeps on pausing after every few seconds, from all the vispdeo players.

    • Kannon Y
      September 21, 2016 at 1:00 am

      I prefer using either Chrome or Firefox for playing web videos. Try using one of them and let me know what happens. Although, given that this is a Micromax we're talking about, chances are the phone's limited specs are the problem.

  9. Rahul
    August 30, 2016 at 3:46 pm

    I did a factory reset to my gionee ctrl v4s. After that I can't add google account to my phone.It is showing "Problem connecting with Google Servers".Please help me out..

  10. bgaskin
    August 21, 2016 at 3:20 am

    My phone reboots itself updating or UNinstalling any app. The reboot occurs 0-2s after the app change. Installing an app for the first time is no problem.

    I have a rooted Samsung Galaxy S6 Edge running Lollipop. I've tried a few cache-clearing / permissions fix ideas. I'm trying to avoid reinstalling the OS if at all possible.

    My question is what can I do to best identify what's going on, rather than just trying something and seeing?

    How are the logs on android? Something like Event Viewer for Windows? Or dmesg for linux? What built in logs are there, or what can I install for better logging?

    I haven't seen anyone post this exact problem anywhere, but if someone's seen it, I'd glad to hear about real-life experience.

    • Kannon Yamada
      August 22, 2016 at 5:13 pm

      The problem with root is that it tampers with system files, which can have unpredictable effects on your device. It also dramatically increases the chance that you will at some point in the future need to perform a factory reset. You may, or may not, want to undo root and see if that fixes the problem. However, undoing root oftentimes causes an unbootable device. So you are definitely right that using a log analysis is the correct course of action.

      For logs, I use CatLog. It's not any different than the other log-catching apps out there. Basically, run the app, cause the crash, and then check the log. It may or may not catch the crash, depending on how sudden it is.

      Another option is to use the Android Debug Bridge and the development kit. I use this method more often than CatLog (because I've rid myself of root). It's pretty easy to do too, it just requires a fairly large download (Android Studio). Here are the instructions:

      https://developer.android.com/studio/command-line/logcat.html

  11. Vicki
    August 16, 2016 at 6:19 pm

    My Android tablet is all of a sudden in a mirror like image and I can't figure out how to reset it

    • Kannon Yamada
      August 22, 2016 at 5:01 pm

      I believe that means you've enabled developer options and enabled the RTL (right to left) handling mode. It's designed for single, left-handed operation. You should be able to resolve this by going to Settings --> Developer Options --> and de-checking the RTL mode.

  12. prem raj
    August 13, 2016 at 7:58 am

    my android had suddenly stopped working. a light is blinking but it doesnt displays my screen as how many times after rebooting my mobile also. so, could you please find any solution for my problem

    • Kannon Yamada
      August 13, 2016 at 6:02 pm

      What model of phone is it and is it modified? Can you relate what you've done already? I suggest as a first line of attack: hold the power button down for 30 seconds (or until it shows signs of life).

    • Prem raj
      August 14, 2016 at 10:02 am

      Reliance's lyf water 7model, no modifications.just while using WiFi suddenly android stopped working. It only displays a wallpaper on the screen.ibturned on safe mode but no use.several time's. Irebooted the mobile but also no use of it. Could u find solution for this

      • Kannon Yamada
        August 22, 2016 at 5:58 pm

        I can't even imagine what's going on. If the wallpaper displays, but the apps don't, that could be any number of failures. Have you tried entering the recovery mode or the bootloader?

        Safe Mode is something I would normally have suggested, since the phone appears to be mostly booting up on its own. The Android boot process, depending on the version of the OS, tends to follow a basic formula:

        https://community.nxp.com/docs/DOC-102546

        It sounds like it's not properly compiling applications though. I would normally advise a factory reset, but this could be a fairly serious problem.

  13. Alex May
    August 12, 2016 at 2:05 pm

    For the last few days, every time I take my phone off charge, it makes an audible announcement saying how much battery life I have left. This is really annoying as I often take my phone off charge when I wake up and my wife is still sleeping. I can't find a setting to switch this off. I have a Moto G running Android 5.1

    • Kannon Yamada
      August 13, 2016 at 6:03 pm

      Hi Alex, it might be an accessibility setting (which is in the settings menu). Do you remember making any changes to that particular part of the phone?

  14. simon
    August 10, 2016 at 3:41 pm

    everytime I load media on my phone (gallery/whatsapp etc) it grinds to a halt

    Am using OnePlus 2

    • Kannon Yamada
      August 11, 2016 at 7:39 pm

      That can be almost anything, but a good rule of thumb with smartphones is to never overload the eMMC module. Once you've filled up 75% of the drive's capacity, it will begin slowing down. The best fix is to clear out around a quarter of the capacity and let it sit for 24 hours in airplane mode. Or consider a factory reset.

  15. Goran
    August 9, 2016 at 11:42 pm

    Hi,
    I have a problem with my lenovo vibe z2 phone. this is my first android phone so Im kinda new to all this. i rooted the phone to uninstall some aplications, and now i've got 'Security problem' watermark on my screen... factory reset doesnt work on the phone?!
    thanx, Cela

    • Goran
      August 10, 2016 at 12:13 am

      also, when clicking on System Update the Settings app crashes

    • Kannon Yamada
      August 11, 2016 at 7:44 pm

      Android 4.4 and later includes baked-in security features that discourage tampering. Can I ask what root method you've used?

      Have you tried entering the recovery mode and performing a reset?

  16. Rojie
    August 9, 2016 at 8:48 am

    Hello, newly installed Pokemon Go crashes on my alcatel popd5 kitkat, updated system, everytime I input my birthday 3/8/1992. please help.

  17. Rojie
    August 9, 2016 at 8:46 am

    Hello, newly installed Pokemon Go crashes everytime I input my birthday 3/8/1992. please help.

    • Kannon Yamada
      August 9, 2016 at 12:49 pm

      It might be that your phone doesn't have enough RAM to run the program. Pokemon Go requires 2GB of RAM to run properly. I have heard about people getting it to run on 1GB, but I'm not sure if that's entirely true.

      Your phone has 512MB of RAM, which means you have 1/4 the amount required. Unfortunately, unless I've misread about your phone's specs, it appears you won't be able to play it until you upgrade.

  18. Visbyper
    July 24, 2016 at 8:22 am

    I have a Samsung S6. randomly it flips beetween the view of all open program and the app I use
    Have made a factory reset, but the problem i still there.

    • Kannon Yamada
      July 24, 2016 at 4:04 pm

      I've never heard of this issue before. The "view of all open program" is sometimes referred to as the multi-tasking screen. It shouldn't open unless the user has opened it. If it's opening by default, there's a possibility that it's being caused by a rogue app. Have you tried booting the device in safe mode?

  19. Marijo
    July 16, 2016 at 7:25 pm

    Hello. I have problem with my Tablet HP 10 Plus. Always when i start my tablet it performs factory reset (I installed root before).

    • Kannon Yamada
      July 20, 2016 at 9:56 pm

      Do you know how to undo the root process? What happens after you apply the factory reset?

      • Marijo
        October 30, 2016 at 8:51 pm

        I dont know how to undo root procces. When i perform factory reset everything got deleted just root didnt delete.

  20. Phoenix
    July 12, 2016 at 3:18 pm

    I cant download apps on the internet

    • Kannon Yamada
      July 13, 2016 at 8:20 pm

      Have you tried enabling "unknown sources" in the Settings menu?

  21. Doogel
    July 11, 2016 at 6:44 pm

    i have the issue that after the nuclear option, my Tablet s is no longer writing files or creating the needed folders on the drive. i can install what i want from the play store but it wont launch and when i check the files after connecting to my PC i can not find any trace of any installation.

    • Kannon Yamada
      July 11, 2016 at 10:52 pm

      A lot of potential problems can cause this issue. A damaged eMMC module can prevent you from installing apps. So can permission issues. Did you root or install a custom ROM on this device?

  22. wafgar
    July 3, 2016 at 6:51 am

    my zenfone 4, after fail install an apk. that apk won't install again wether from playstore nor apk(months ago was Messenger, then now my FB app), everytime i try to install it'll restarting my phone. do you know how to fix it?

    • Kannon Yamada
      July 11, 2016 at 10:51 pm

      What have you tried so far? Factory reset? What happens afterward?

      • wafgar
        July 18, 2016 at 1:16 pm

        i found the problem, while everything is fail (clearing any cache or someshit like that), it was actually just change the new apps installed to internal storage instead sd card.

        • Kannon Yamada
          July 20, 2016 at 9:57 pm

          Ah, installing apps to the SD card can cause serious problems for a lot of apps. Glad you found the solution on your own.

  23. Brooke
    June 24, 2016 at 7:40 pm

    My android turbo video, snap video, and shazam will not work. They all say that the microphone is being used by a different app, but I have cleaned out all my apps. I also made sure it was not okay google. Any idea on what could be happening? I had this happen on my old phone and eventually had to get a new one.

  24. kanye
    June 8, 2016 at 8:16 am

    my phone does not work factory rest and bootloader even recovery what must i do

    • Kannon Yamada
      July 1, 2016 at 9:36 pm

      What model of phone do you have?

  25. jdia014
    May 27, 2016 at 12:16 pm

    My screen gets weird when I wake the phone up from sleeping. The display looks pressed up towards the top of the screen and then there are stripes the rest of the way down the screen. I have done a factory reset - did not fix it. I have also tried taking a screen shot of the problem I'm talking about, but the screenshot just shows the normal display. Any idea what else I can do before sending it in?

    • Kannon Yamada
      May 28, 2016 at 1:42 am

      I'm not sure what is causing that issue, but it sounds like a hardware problem. It might be that the GPU is faulty since it's not drawing the screen correctly.

      But basically if a factory reset doesn't fix the issue, the problem is most likely hardware related. And smartphones aren't totally user-serviceable. So it might have to be sent back.

      There are a few option that technicians use to attempt repair of problems like this, but I'm doubtful it would work. I've heard of fresh factory images being pushed via USB to the phone. If the company that makes your phone offers factory images, you could try that -- but the safer options is to just return it.

  26. chemberlu97
    April 15, 2016 at 4:51 am

    how to fix if i accidentally disabled several apps like messaging, sim toolkit, keyboard,etc? theres always a pop up messages like your phone has stopped, messaging has stopped, launcher 3 has stopped. pls help thank you

    • Kannon Yamada
      April 16, 2016 at 9:11 am

      A factory reset will return all the stock apps. I can't think of another way other than to manually reenable all the apps that you disabled. What phone do you have?

      • erikManspine
        May 20, 2016 at 9:53 am

        I have similar problem with that. After i format it I cant use playstore because it needs account. then i put my account.then it says couldn't sign in cant establish reliable connection. how to fix it?

  27. Sheryl
    March 26, 2016 at 3:17 pm

    I have to have the box checked for unknown sources and allow them because of my job app so can i effectively use a cleaner on my phone and or can you tell me what things I can delete from my misc storage area that will not harm my phone?
    I have an android

    • Kannon Yamada
      March 28, 2016 at 4:32 pm

      That's a tough question. If you use a cache cleaner, like CCleaner, you might lose all your log-in credentials. For a proprietary application, you'd probably have to relog in. However, you can choose which apps get their cache wiped.

  28. isiur
    March 18, 2016 at 5:50 pm

    Hi i have a galaxy note 4 and the problem is that sometimes when I'm at a office like court or dmv or anything that have to use cpu or printers if i get close to their cpu with my cellphone their cpu stop working and for them to start working again i have to or shut off my cell phone or live the premises can someone help this is happening for 3years with all cell phones android i get

    • Kannon Yamada
      March 20, 2016 at 4:07 pm

      I've never heard of this happening. Have you tested it out by placing the phone near a computer? What happens?

      • isiur
        March 20, 2016 at 5:46 pm

        I have tried everything but it only happens when i go to this places i found it strange i just dont want for this people to see me as a hacker trying to get their info i dont go to places of law in case someone is trying to hack using my cell but i just want to see if someone has the same problem and fix thanks for replying

        • Kannon Yamada
          March 23, 2016 at 9:26 am

          Sometimes the electromagnetic radiation emitted by mobile devices can impact improperly shielded devices. A PC, though, is surrounded by metal and pretty much impervious to the radiation emitted by smartphones. The FCC should inspect all devices capable of emitting wireless frequencies for possible problems such as this.

          This is definitely not my field of expertise though. Electronics are really, really complicated and almost anything is possible. There are also law enforcement agencies that use devices known as "Stingrays" which are portable cellular towers, which probably aren't vetted by the FCC and may cause the problems you've encountered. But if you are really concerned, try picking up a cheap prepaid phone and see if it causes the same problems.

  29. jared
    February 26, 2016 at 3:05 am

    has any one had the problem of the phone rebooting if its not in use or on charge ? mine does when it goes into screen lock for about 5 minutes it will keep rebooting . is there a fix for this i can do at home ?

    • Kannon Yamada
      March 20, 2016 at 4:06 pm

      Have you tried a factoryr reset?

  30. antony
    February 15, 2016 at 6:08 am

    Wifi and data keeps on opening automatically how can I stop it

    • Kannon Yamada
      February 15, 2016 at 4:20 pm

      I've never heard of this problem before. By "opening" do you mean it's popping up or is it automatically turning itself on?

      • micgelo
        March 23, 2016 at 6:50 am

        Maybe you have an anti-theft sofware which does the automatic turning on of data and wifi?

  31. Rajesh
    January 24, 2016 at 4:18 pm

    I am fairly new to android programming. I have Android Studio installed on Windows10. I built a small app and was able to run it on emulator and on a xperia phone. I wanted to change the icon for the app. After seeing a few posts in different forums, I edited the AndroidManifest.xml file in the build/intermediates/manifest/full directory. After that, if I try to build the app, I get a 100 errors most of them like

    D:\kumar\kloudspun\projects\HealthOnWheels\app\build\intermediates\exploded-aar\com.android.support\appcompat-v7\23.0.0\res\values-v17\values-v17.xml

    Error:(6, 21) No resource found that matches the given name: attr 'android:textAlignment'.

    I guess I have corrupted something and maybe edited some file that should not have been touched manually. Now, I can't figure out what I did wrong and how to recover. Can someone help me?

    Thanks
    Rajesh (s_r_k_1968@yahoo.com)

  32. Usharr
    January 24, 2016 at 12:54 pm

    i have a issue with my phone where i when my friends call me my phone dosent ring at all and my notification bar doesnt come down and cant access my home button and there's no factory reset option. it shows factory reset but it doesnt get clicked

  33. Shania James
    January 14, 2016 at 7:09 pm

    I have a Samsung Galaxy Note Edge and it keeps freezing and crashing. I have factory reset the phone 3 times and nothing is working. Does anyone know what to do?

  34. hab
    January 11, 2016 at 12:20 pm

    My android phone is opening applications and files by itself .. how can i stop that?
    Thanks!

    • Kannon Yamada
      January 11, 2016 at 5:09 pm

      That sounds like malware. Have you tried entering Safe Mode and eliminating any apps that are possibly causing the issue?

  35. raj
    January 5, 2016 at 8:06 am

    when i open my zolo q1000s mobile mobile being on but only grean & red line display............. & no any work going on... but when somebody calling me.. mobile ringing.... what is the problems & how to repair it..
    pls help me

    • Kannon Yamada
      January 5, 2016 at 5:13 pm

      That could be any number of issues, although it probably has something to do with the GPU. Either there's a software issue or the hardware is bad. Have you tried a factory reset? Or what about wiping the cache? If all else fails, you can try downloading a factory image and flashing it?

      XDA has the best resources online for your phone:

      http://forum.xda-developers.com/xolo-q1000

  36. Rui Romba
    January 2, 2016 at 4:44 pm

    Hi,
    I have android version 5.1 and the tablet is constantly crashing and reseting randomly.

    Has anyone had this issue?

    how could you solve it?

    Many thanks

    • Kannon Yamada
      January 5, 2016 at 5:12 pm

      It probably has something to do with the manufacturer of the tablet and not the OS itself. What kind of tablet are you using?

  37. aamir
    December 27, 2015 at 9:08 pm

    any body help me how i install android lollipop 5.2 in my hp stream 8 tablet window tablet

  38. JurisM
    December 27, 2015 at 11:21 am

    I got a problem. I just formatted my SD card on m android phone, and most of my app's data was in there. Now, I looked at my RAM and I see that the same amount of space is still occupied even though those apps can't be seen anymore. What should I do?

    • Kannon Yamada
      December 27, 2015 at 5:29 pm

      You can try reinstalling the apps, but they should automatically copy their data into the SD card. However, if you moved those apps to SD and then reformatted the card, you'll need to reinstall each app.

      I do not think that your RAM usage will change, as those apps are installed to NAND, not in a RAM drive.

  39. anup tiria
    December 18, 2015 at 12:35 pm

    Hi, i need help. my micromax canvas a1 got a problem i.e. " unfortunately ,system UI has stopped working ". i had wiped cache and factory resetted through recovery mode but that problem " unfortunately ,system UI has stopped working " still occurs over a blank screen... please help me to solve it.....

    • Kannon Yamada
      December 21, 2015 at 6:59 pm

      If all else fails, try a factory reset. There's a few other things you can do as well. But a factory reset is the easiest method.

  40. deepinder
    December 11, 2015 at 12:23 pm

    settings app is not opening in my android phone,error comes it has stopped

    • Kannon Yamada
      December 21, 2015 at 7:01 pm

      Does this occur even after a factory reset?

  41. memofo
    December 5, 2015 at 4:16 pm

    I have installed now Kodi 15.2 and also installed ES file explorer and if I turn my MX2 box off I lose my 15.2 kodi and also ES file is there a way of saving what i have done so this does not happen ?

  42. Sir Oscarious
    December 3, 2015 at 3:56 am

    Hi !

    I just love the battery and strength of an android. Thats why I have one. :)

    But..... They give me a real hard time with my SD card and games. Annoying.

    So, looking your really good chat I decided to say this here.

    I need help, most of my apps (especially the SD card apps) have "stopped working". I think you called it UI. I'm quite kak with androids, but I don't want to delete apps. They only stop working when I turn the phone on, and stay like that. I NEED HELP! I can't do anything without help with phones. I've scanned for Malware and nothing. So i'm stuck. If you need for info tell me.

    THANKS

    Sir Oscarious

  43. jabed
    December 1, 2015 at 1:47 pm

    I brought new smart phone from China. After came back in our country, i inserted a sim card in sim slot. After start the phone, Show a

    Waring!
    The current network does not comply with this unit standard!

    Can not operate the mobile.

    How can i solve this problem?

    Please help.

    • Kannon Yamada
      December 3, 2015 at 4:24 pm

      Your phone might only be compatible with T-Mobile-related networks. Most Chinese phones only support very specific bands, which aren't compatible with some networks.

  44. Michael
    November 28, 2015 at 3:37 pm

    Hi mysamsung galaxy s3mini stoped working about a week ago. I can't make a calls,send sms and when people call me they reach voicemail. But my mobiles start working good when they reach 3g signal

    • Kannon Yamada
      November 28, 2015 at 4:26 pm

      DId you install any apps or make any changes just prior to when the device stopped working properly? Have you tried a factory reset? Or have you tried adjusting your device's network settings?

      • Michael
        November 28, 2015 at 7:44 pm

        have contact operator to check mast. I have tried factory reset. After a few days of fighting with one of my mobile i notice that sometimes in about device/status/ mobile network state was disconnected and mobile network type was HSDPA. An moment ago i have changed more networks/mobile networks/network mode from WCM
        DMA/GSM to GSM ONLY and now my network state is connected and mobile network type is GPRS and everything looks ok- I can make and recive calls but my internet is slow what is the problem?

        • Kannon Yamada
          November 28, 2015 at 8:24 pm

          The factory reset should have restored your original network settings. This problem sounds like it's caused by the carrier, and not by the phone. Your slow network speeds might be caused by having switched over to GSM only. WCDMA deals with HSDPA and HDPA+. It it's disabled, I think it also causes you to lose those bands. What country are you in?

        • Michael
          November 28, 2015 at 9:21 pm

          I have change to GSM ONLY manually because on WCMDMA/GSM I was not able to make and receive a calls unless I had a strong signal showing 3g on mobile. I live in UK.

  45. sulaimon
    November 25, 2015 at 6:45 am

    how can i solve dis problem on my andriod phone is always displaying unfortunately cat studio stopped working.

    • Kannon Yamada
      November 27, 2015 at 9:42 pm

      It sounds like you have an app called cat studio installed. Have you tried uninstalling and reinstalling that app? You can also try clearing cache and reboot (as instructed here).

  46. Clinton
    November 23, 2015 at 7:32 am

    How to fix 'downloading game data' in android phone?

    • Kannon Yamada
      November 23, 2015 at 2:37 pm

      What have you tried so far? Have you gotten any error codes? Is there enough space on your device to support the download size?

  47. chetan
    November 23, 2015 at 3:36 am

    HI Kannon,

    I have bought a cell Asus Padfone X in Singapore , Export set , so no warranty.
    I am obesrving an issue that there are some Pictures and an SDK in the "Downloads" folder ...which when i delete ,,,ends up saying Delete Failed...

    Contents Of Downloads Folder:-( /root/sdcard/downloads) as seen from file manager .( Zenphone UI itself ) -- Exist

    However , I see from Zen ui menu , upon navigation to Zen User Interface (UI) Downlaods ( the same pictures exist which I delete and get deleted from Zen UI Downloads but still exist under /root/sdcard/downloads and reappear in Zen UI Downloads folder after phone restart )

    Pls help suggest on
    1.Not sure how to proceed and is this phone rooted and then unrooted to cause the issue ??
    2. How do i resolve this Issue now
    I can be reached at samuraichetan@yahoo.com as well and i will follow this thread as well for answers....Thanks.

    • Kannon Yamada
      November 23, 2015 at 3:36 pm

      There shouldn't be any SDKs located in the download directory. Did you root the phone at any point? Have you tried a factory reset?

  48. Vikrant Thakur
    November 10, 2015 at 7:43 am

    HELLO, here is the problem am facing, there is a app called "Penguin time" keep opening in my device every time i use internet and if i use any of my app too many popups appears on my screen like HOLA LAUNCHER,OLX and many more. please help me

    • Kannon Yamada
      November 10, 2015 at 8:08 pm

      Vikrant, this is a simple issue to repair. I advocate a factory reset, as some malware on older Android handsets can alter your system directory.

      If you'd prefer not to factory reset, use the Safe Mode method. Search the internet for your particular handset, and include "Safe Mode". You should find instructions on how to enter Safe Mode. When in Safe Mode you can remove the offending apps. Just go to Settings --> Apps --> Downloaded and start killing apps you recently downloaded.

  49. Ted Stout
    November 4, 2015 at 10:17 am

    " If restarting your device don’t fix the problem," should read, "If restarting your device DOESN'T fix the problem." :-p

    • Kannon Yamada
      November 10, 2015 at 8:08 pm

      Thanks for the correction Ted!

  50. SUNIL KUMAR
    November 2, 2015 at 6:11 am

    I had tried to uninstall some apps from my android phone. But fails to do so they reappears even after factory reset

    • Kannon Yamada
      November 2, 2015 at 11:15 am

      You can't uninstall system applications without root access, unfortunately. A factory reset will return those applications.

  51. Sridhar Rocky
    October 26, 2015 at 7:50 pm

    Hi my name is sridhar in my device phicomm 653 sim card are detecting but signals are not founding is there any solution for my problem if there please reply me.........

    • Kannon Yamada
      October 29, 2015 at 12:02 pm

      Have you tried configuring the APN settings of the phone? Is the device brand new? Did it ever work before with another SIM card installed? The issue might rest with the carrier and not with the phone.

  52. ojoomotayo440
    September 18, 2015 at 12:40 pm

    My phone wifi and data keeps connecting automatically.
    please help me.

  53. venu ryalapate
    September 13, 2015 at 5:07 am

    my moto g2 have a problem that its lock will not open and the touch of mobile will not work where as the volume buttons are working after 1 hour the toch will work what i can do now

  54. Device Reset
    September 1, 2015 at 12:45 pm

    I think this a very informative post for smartphone user. I hope every smartphone user have to know how to hard reset a smartphone.

  55. pg govind
    August 25, 2015 at 2:05 pm

    Hi, i have MicromaxA90S android one, i have to try to open the any app and contacts or anything open it will be showing an ""Unfortunately the process android.process .acore has stopped" and "unfortunately the process com.android.phone has stopped" and "unfortunately google play services has stopped"" like this massages will be displayed on screen and also i have to try to format and reset the phone but it does not format and reset. Please let me know any possible ways to fix the phone.

    • Kannon Yamada
      August 26, 2015 at 3:44 am

      This can occur for many reasons, but one of the most common is when you restore from a data backup. Can you describe what happened prior?

      • pg govind
        August 26, 2015 at 6:37 pm

        Actually, i have to install the "earn talk time" app in that app so many app's are there.
        If install the apps earn some money. So i have to install the all apps after that i have to earn some money after that i have to uninstall that apps after two days i have to get updates on my phone. Than i have to update my phone in that process my phone has suddenly stopped and display the "Unfortunately ,the process andorid.process.acore has stopped" message and also "Unfortunately, Google play store has stopped" like this message's displayed. In that moment my phone was not working. Please let me know any possible ways to fix the phone.

        • Kannon Yamada
          August 26, 2015 at 7:01 pm

          So, if I understand correctly, it's a system update that causes the issue? What version of Android is it on and what version of Android is it upgrading to? Did you root your device in any way? Did you use a custom ROM? Do you have a custom recovery installed?

          You might be able to resolve the issue with a factory reset, but if you've modified your OS in any way, that might not be the first option you should consider.

          The Acore process is related to a number of system functions. I've experienced it before and have resolved it by wiping data for my contacts. Just go to apps --> all --> contacts and then wipe data.

        • pg govind
          August 31, 2015 at 4:11 pm

          I done this setting but same massages repeated. My android version is 4.0.4

  56. Kelly Hernandez
    August 13, 2015 at 9:07 pm

    thank you so much for your help. i just got this galaxy 5 2 months ago and have been having issues with the play store. now i know how to fix them . thank you thank you thank you

  57. Kushal Basu
    August 9, 2015 at 2:09 pm

    Hi, I have a Spice Dream uno Mi- 498 android one that I have tried to factory reset onto. The problem is when the device reboots it shows the normal android installation animations and an 'Erasing' notation underneath over and over again and in between the screen blinks. I have tried to go into the recovery mode by pressing the power button and volume up button. But it goes the same. I also tried to turn on the device after removing the battery and putting in again but didn't help either. As I tried to put the charger on of my device it doesn't show the conventional battery charging animation rather the same animation. Please let me know any possible ways to fix the phone.

    • Kannon Yamada
      August 9, 2015 at 2:32 pm

      Have you tried wiping the cache partition or DALVIK cache from the recovery or bootloader? Every Android phone is different. Some can have a recovery preboot environment or they can have a bootloader. Sometimes the bootloader is the same as a recovery. It's all dependent on your manufacturer's whims.

      I don't think any method will work, unfortunately. Did you try anything like rooting or installing a custom ROM before the device stopped working?

  58. Kou Noupi
    August 1, 2015 at 9:32 pm

    Hello Sir ! I recently had a factory data reset for my android phone ( a samsung gt-s5300 model ) and since that day , my phone's keeps vibrating without obvious reason . The frequency is about 5-6 times a minute . You can imagine how disturbing it is , not to mention the battery drain ! I've tried several things like volume up+power off to wipe cache , though nothing seems to work ! I'm running an old android version ( 2.3.6 ) . I would appreciate any help . Thanks !

    • Kannon Yamada
      August 1, 2015 at 11:14 pm

      Have you tried turning vibrate off?

      • Kou Noupi
        August 2, 2015 at 3:17 pm

        The vibration is off.

        • Kannon Yamada
          August 2, 2015 at 6:37 pm

          If this occurs following a factory reset, then it is a hardware issue. Any problems that persists through a factory reset is a hardware problem (or firmware). You can try adjusting settings, but the phone is so old that you are better off upgrading.

        • Kou Noupi
          August 2, 2015 at 6:41 pm

          Thank you for your time , sir !

  59. Jomzky Yossef Rosento
    July 14, 2015 at 7:18 pm

    I have samsung galaxy note 2 gt n7100.. I try some of any apps to root my device but still all not working in my android device..always showin what whould I do to gain an root access to my devicde?

    • Jomzky Yossef Rosento
      July 14, 2015 at 7:19 pm

      always showing UNABLE TO ROOT.. thats it.

    • Kannon Yamada
      July 14, 2015 at 7:20 pm

      Samsung devices can be really tricky to root. The root process is determined by the hardware -- specifically the kind of system-on-a-chip (SoC). If you're using an international edition of the Galaxy Note 2, then you may have an Exynos chip, instead of a Qualcomm. In this case, you'd need to find a root method that's specific to Exynos on the Note 2. And then there's all kinds of additional caveats and barriers -- on top of that.

  60. Jairaj Singh
    June 29, 2015 at 9:04 am

    I have Galaxy A-5 , When we resart the phone It shows old version of play store result error - "unfortunately google stopped -google.ap" like that ,when we install new version thru Xender..It starts working. ..pls advise permanent solution , when our battery washed off..we need to again install latest version of play store..moreover many times its screen goes black..here only we need to reboot the mobile

    • Kannon Yamada
      June 29, 2015 at 11:19 pm

      Did you try any of the tips outlined in this article?

  61. sd
    May 24, 2015 at 5:49 pm

    My phone is samsung galaxy A5. Back arrow button on the bottom right corner of the phone gets pressed automatically. This makes the screen goes back until it reaches home screen. This happens when I browse , play games and videos as well as when texting . I did factory reset thrice and also manufacturer again reset the software twice .
    manfacturer also advised to change SIM and scratchguard. But the phone does the malfunction even without SIM. The problem doesn't occur always but frequently it happens. Please advise

    • Kannon Y
      May 24, 2015 at 9:36 pm

      Sorry for your troubles. When a factory reset doesn't resolve the issue, this is almost always caused by a hardware failure. It can be something as simple as liquid or something conductive inadvertently activating that part of the screen or it can be a failing digitizer. There's a handful of other things that you can try, but none of them will likely work. RMA/return is probably the most time efficient use of your time.

      Please contact customer service and let them know that you've already tried a factory reset. That should pretty much clear up the options they have available and they'll probably give you an RMA number. Good luck.

  62. habe
    May 22, 2015 at 5:57 pm

    I tap to reset and than show me erasing,after that i wait 2 hours and still wont load

    • Kannon Y
      May 22, 2015 at 6:02 pm

      If factory reset doesn't resolve the problem then the device will probably need to be returned to the manufacturer for repair.

      However, if you've installed a custom ROM, you need to perform a factory reset according to the instructions provided by the ROM creator.

  63. Arjun
    May 17, 2015 at 1:24 pm

    Now my phone is continuously restarted. What can I do? When I press vol down button and power button together I can see factory mode. But there is some test options and reboot option only. ??

  64. Kannon Y
    May 17, 2015 at 5:34 am

    Safe Mode varies by device. It's also mentioned within this article:

    http://www.makeuseof.com/tag/dealing-with-system-problems-in-android-safe-mode-factory-reset-and-restoring-backups/

    Have you tried accessing your device's Bootloader or recovery mdoe? It's usually accessible by powering on the device while holding the power button and the volume down button. You do not want download mode, which is accessed through a similar key combo hold on boot.

  65. Arjun
    May 17, 2015 at 5:18 am

    Sorry sir.
    It is kitikat 4.4.
    And even I can't enter into settings.
    How can I do factory reset or activate safe mode?

  66. Arjun
    May 16, 2015 at 9:11 am

    I have an issue on my android. It shows that. Weather forecast unfortunately stopped . and I can't enter into app drawer or anything. Please help me

  67. Kat Carta
    March 17, 2015 at 7:16 pm

    What is bootloader? Everything in my phone has stopped. The apps and even the system. I cant perform an action in my phone cause the 'Unfortunately/Unresponsive' message kept on showing. Does my phone need to repair or something? x Anyway thank you so much for the reply.

    • Kannon Y
      March 17, 2015 at 7:30 pm

      The bootloader is a preboot environment where you can factory reset your phone without having to actually load the phone's operating system. From the bootloader you can sometimes access a recovery mode or recovery the operating system.

      http://www.addictivetips.com/mobile/what-is-bootloader-and-how-to-unlock-bootloader-on-android-phones-complete-guide/

      You would need to Google your specific phone and "how to enter bootloader" in order to get details. Most devices include some method of recovering the device from the bootloader (or recovery mode, which is accessible from the bootloader).

  68. Kat Carta
    March 16, 2015 at 8:08 pm

    What should i do if i 'Factory reset' my phone and then some sort of message flash on a the screen and says ' data wipe failed' ??? Please tell me what should i do. My mom's gonna kill me. And additon when i turned on my phone, the data that i used to be deleted was there again. And again some sort of annoying pop-up message came out. 'Unfortunately' something blah blah has stop. Can someone help me fix it. My phone is HUAWEI ASCEND Y300. Thank you. Please response.

    • Kannon Y
      March 16, 2015 at 8:36 pm

      Factory resets sometimes fail. Normally, you want your device plugged in while it's resetting. You can also perform a factory reset from the bootloader -- this is more reliable, but might cause you issues.

      Can you list what service has stopped? There's a lot of causes for these kinds of things -- but oftentimes you can resolve the issue by wiping the cache of the app/service that has failed. It's the same process as the Google Play crashing fix, up at the top.

    • Kannon Y
      March 16, 2015 at 8:36 pm

      What I meant by "it's the same process": You would need to wipe the cache/data of the service that is crashing (not Google Play).

  69. Kevin
    March 16, 2015 at 3:41 pm

    How Do I Break an Android Password?

    If you've enabled device manager you can login to the device manager and select the lock option, this allows you to change the password.

  70. Felix Wong
    March 16, 2015 at 1:49 pm

    Dear readers

    i Have a problem ( i wish you know how to solve it )
    I have the same problem as solution no.1 does , but when i tried to log in to my acc yet it says" couldn't sign in" and some others but when i tried to connect to google , it works out just fine , what should i do ?

    Please do give me the solution :)

  71. Silverlokk
    March 16, 2015 at 8:36 am

    I was getting Low on Storage warnings. Found that Google Books was storing downloaded books in my internal SD storage, and I can't find a way to move them to the SD card. Had about 500MB of books, had to remove some of them, which meant I'd have to be online to read them, but that's not a major hassle.

    Still, I wish that Books would let me select the SD card as storage for downloaded books

    As an aside, a few of those books are from MUo.com :)

    • Kannon Y
      March 16, 2015 at 7:49 pm

      Google Services are notorious for doing things like this. They basically hate it when we use local storage rather than cloud storage.

      I hope it's not saving the files to the system directory. That would be simply vindictive.

    • B.Sasidharan
      March 17, 2015 at 4:13 pm

      From the very begining when an incomming call receives whetger that call no: is already saved in my phone or not the caller no: wll automatically display in my Nexus 5 phone.But only after I downloaded the lollipop os the display of incomming call in the monotor can't be seen.I can here only the ring tone.If I want to contact the caller I have to press the battery key, then touch the phone key where three options showes where I touch the middle one, then only I can hear the caller sound& identity.This will take a lot of waste of time.

  72. B.Sasidharan
    March 16, 2015 at 7:37 am

    Display of incomming call is not showing in the monitor automatically. My phone is Google Nexus 5

    • Kannon Y
      March 16, 2015 at 7:48 pm

      Is it totally blank or does just the number show? If it's just the number, I think this is actually an issue with Google Contacts, I believe. If the number differs even slightly from the one you've got in your contacts, it won't display the name.

  73. Fik of borg
    March 14, 2015 at 11:35 pm

    It is just me, or all embedded videos point to the same "How to enable safe mode on android"?
    I seem to recall this happening on other articles here on MUO.

    • Kannon Y
      March 16, 2015 at 7:45 pm

      It's working for me. I'm not sure what the issue is. Have you tried restarting the computer?

    • Fik of Borg
      March 16, 2015 at 8:05 pm

      Seems to be a chrome issue, probably something with the user profile. Worked fine in Firefox without restarting the computer. Thanks for your answer!

  74. Chinmay S
    March 14, 2015 at 11:24 am

    Google Play doesn't allow me to download apps even if my phone has more than enough space. Even if I have 400 MB of free space, it won't allow me to download a 20 MB file. I have to run Clean Master to remove junk files which has no impact on free space whatsoever and then I am able to download it.

    And these are just Android problems, there are many more problems with Android phones. For example, not getting a single update on $700-$800 flagship phone in the last 2 years.

    The solution to these problems is buy an iPhone. Problem SOLVED.

    • Kannon Y
      March 16, 2015 at 7:44 pm

      I would use CCleaner rather than Clean Master. They were once the best cleaning app around, but then started doing things that were not acceptable with customer data.

      It sounds as if you have an international (Exynos) Samsung Galaxy S4. Samsung was notorious for pumping out different versions of the same device. They are the absolute worst company to buy from. There's more reliable companies out there right now -- the Nexus series probably being among the best.

      iPhone does solve many of the problems. Even so, I'd much rather have a $350 Nexus 5 over a $640 iPhone 6.

      The problem with Android phones is that apps can save data to locations with limited space. A lot of music apps cache data in directories with limited space. And then they never run cleanup operations on those locations. I recommend using DiskUsage to locate the places where data is piling up and then uninstalling the app responsible.

    • Tom
      March 17, 2015 at 2:49 am

      Sounds like you got ripped off with your $800 phone. Don't blame the system for your poor purchases.

      Not getting updates isn't an "Android problem"... it's a greedy cell phone carrier problem. Just look at how long is taken the carriers to roll out Lollipop.

      Also, I had most of Apples "new" features on my Nexus 4 already........ back in 2012.

  75. Victor
    March 14, 2015 at 2:13 am

    Hmm... nope. My problems is with touchscreen glitches, but apparently it's just a problem with the latest CM11

    • romulo elpedes
      March 15, 2015 at 10:41 am

      Ok very useful.problems solved

  76. kenn pagtalunan
    March 14, 2015 at 12:38 am

    sir i have problem with my apps . when i play video in browser, ytbe, facebook the video is automatically stop even my games are pausing . please help me . thanks

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