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Once upon a time, LogMeIn was the go-to remote desktop service. But TeamViewer has always been the superior alternative, even more so since LogMeIn ended their freemium model Google Glass Movies, Android Malware, LogMeIn Logs Out [Tech News Digest] Google Glass Movies, Android Malware, LogMeIn Logs Out [Tech News Digest] FBI doesn't want you Glassing in movie theaters, Beats Music launches, Android malware is on the rise, Music Timeline reveals changing tastes, LogMeIn goes pay-only, and Spotify steals our hearts. Read More .

If you’re new to TeamViewer, it is an excellent, feature-rich, and free program (for private use) with an intuitive interface. Granted, they do have premium features you can upgrade to, but as we explore the ins and outs of TeamViewer, you’ll discover the “basic” free program has all you need in a remote desktop client 4 Remote Desktop Apps To Fetch Files In Windows & Beyond 4 Remote Desktop Apps To Fetch Files In Windows & Beyond Microsoft recently removed SkyDrive's "Fetch" feature. Here we show you how you can access files remotely on and from various device, including Mac, Linux, iOS, and Android. Read More .

TeamViewer Is Cross Platform

1 TeamViewer Platforms

It’s very rare that one program works for everything across the board, but TeamViewer does just that – Mac, Linux, PC, iOS, Android, Windows Phone, Windows 8/RT. So whatever you and your clients/friends/family use, TeamViewer is all-inclusive.

Multiple Simultaneous Remote Sessions

Whether you need to help several people or want to access a second computer while helping someone else, the multiple sessions feature enables you to do that. In the top left corner, you’ll notice a “+”, which launches a new tabbed session within the same window.

2 TeamViewer multiple sessions

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Record Sessions For Later Viewing

Often times you might wish to review a session in order to remember something or to refer back to when you helped someone with tech support 7 Ways to Ensure Your Loved Ones' PC Will Never Need Fixing 7 Ways to Ensure Your Loved Ones' PC Will Never Need Fixing Are you tech support for your family or friends? Do you receive frantic calls because they've installed malware or somehow managed to break their computer and they need you to fix it? This can be... Read More . While connected, go to “Extras” and “Record” in the toolbar at the top. Then you’ll see three options: Start, Pause and Stop. While a recording is in progress, a “REC” symbol (like on those old-fashioned video tapes) will appear in the top right corner of the window. Upon stopping the recording, you’ll be prompted to save the session file.

3 TV Record Session - record sessions

The video file is opened and played by TeamViewer and can even be converted to other video formats.

Seamless File Transfer

4 TV Record Session - File Transfer

Though there are some excellent ways to share files 19 Cloud Storage Services Recommended By Our Readers [We Ask You Results] 19 Cloud Storage Services Recommended By Our Readers [We Ask You Results] Thanks to our readers, we present a list of cloud storage services you should consider using now or in the future. Read More , having a constant medium to do so makes it so much simpler, especially when working with folks who are “computer illiterate” 10 Helpful Resources on the Basics For The Computer Illiterate 10 Helpful Resources on the Basics For The Computer Illiterate Read More . To do this, go to the TeamViewer toolbar, then “File Transfer”. You’re presented with two options: “File Transfer” (access files to share from your PC) and “File Box” (drag and drop files to share).

5 TeamViewer File Transfer 2

Need to send a file, but don’t want to hassle with connecting to another machine? Go back to the primary TeamViewer screen as if you were to remote connect, but instead check the “File Transfer” option, then click “Connect to partner”. Simply move the files by dragging and dropping.

6 TeamViewer Send file

The third option is to go to the Computers & Contacts windows, right click the user/computer you want to send a file too, and click the “paper clip” icon.

Adjust Visual Settings

7 TV Record Session - Visual Settings

Various visual settings can be modified to bring in the feel of actually using the computer you’re remote connecting to, or to optimize the speed and decrease resolution for slower connections. You can do this by going to “View” in the TeamViewer toolbar (while connected). You’ll be presented with several options: “Quality”, “Scaling”, “Screen Resolution”, as well as “Show whole desktop”, “Remove wallpaper” and others. Also note the “Full Screen” button below the “Extras” menu.

Text, Audio And Video Chat For Quick Communication

8 TeamViewer Chat

There’s no reason to download a 3rd-party chat client or call the person – TeamViewer’s integrated chat feature takes care of the hassle. This will appear on the top right side of the screen, and may be minimized on default. Just click the small “arrow” and the chat window will expand. From here you can immediately use text chat or audio/video call the person.

Remote Access Via Phone Or Tablet

9 mobile

You’re in a jam. You don’t have your laptop, but you need that file now! t’s never been easier with TeamViewer’s apps for almost every mobile platform: Android, iOS, Windows Phone and Windows 8. You can use it to access files and control your or someone else’s computer. In addition to being versatile and accessible, mobile interface is simple and intuitive to operate.

TeamViewer Remote Control app for Android
More TeamViewer apps for Android

TeamViewer Remote Control app for iOS
More TeamViewer apps for iOS

TeamViewer Remote Control app for Windows Phone
TeamViewer Remote Control app for Windows 8/RT

Share Only One Window

10 Share window

Perhaps you want to do a presentation 5 Powerpoint Tips to Improve Your Presentation Skills Overnight 5 Powerpoint Tips to Improve Your Presentation Skills Overnight You step up to the podium. Your palms are sweaty, your heart is racing, and just as you're about to open your mouth and speak, your mind goes blank. Need help? Read More , or need help only within a specific program. If you don’t want to show your whole computer off, you can click the double arrow in the top right corner of any window while TeamViewer is running and select the contact you want to share the window with.

Create An Account

11 Create an account

Sounds basic, but one of the most useful ways TeamViewer can help you is if you create an account. Can you use TeamViewer without one – of course, that’s the beauty. But with an account, you are able to set a personal password, log into any of your TeamViewer-enabled devices and so much more.

To do this, go to “Connection” in the upper right corner of the TeamViewer window and click “Setup unattended access”. Follow the directions to for a Computer name and password and you’re done!

12 unattended access

Use Your Browser

13 browser

Can TeamViewer get any more accessible? Yes it can – through any browser. Simply sign in and you can access any of your contacts’ or your own devices. You get the same remote control functionality, but all within your browser – super helpful if you need to access your device or help someone from a public computer or while at work.

Explore The Options

14 Extras - Options

Though TeamViewer works great with its default settings, to get the most of it, you should really take a look at all of its options. Go to Extras > Options and scroll through the various side tabs from General to Advanced.

15 Options 2

Bottom Line: Give TeamViewer A Try

Whether you’ve been using TeamViewer for some time, but didn’t know about some of these features, or you’ve been searching for a solution to your remote control needs, TeamViewer is one of, if not the best remote access How to Use Remote Access Efficiently, Safely & Securely How to Use Remote Access Efficiently, Safely & Securely Read More service available. Hopefully these tips will help you get even more out of TeamViewer.

Has TeamViewer been the solution for you? What other tips and suggestions do you have to improve the user experience?

  1. Lorenzo
    June 29, 2016 at 4:31 am

    LOL you can't use browser.

  2. Sem
    May 26, 2016 at 7:36 am

    I use LiteManager it is free for up to 30 PC.

  3. Gourav Sharma
    September 24, 2015 at 10:15 pm

    nice

  4. Jordan
    August 31, 2015 at 10:37 pm

    The problem with Teamviewer is how prohibitive their commercial license is. I ended up going with dualmon.com . Way cheaper than logmein.

    • Mihir Patkar
      September 1, 2015 at 6:44 am

      I can't find any pricing information for Dualmon on their site. Care to share how much it costs?

      • Jordan
        September 1, 2015 at 4:02 pm

        It's $1 per computer a month, if you pay annually.

  5. taks
    May 17, 2015 at 2:13 pm

    my cousin wants to use team viewer on my laptop to work with his colleagues, is it safe? i mean how far can they have access to my files?

  6. Mahmoud
    April 24, 2015 at 8:56 pm

    Kindly help with feature to avoid to always running QS support for the purpose to connect my mobile device "How to keep it always running ".

    Although the file transfer function is working probably the remote access option not shown in the dashboard in my computer.

  7. Paul
    April 17, 2015 at 12:52 pm

    I meant to say, "drops every 15 minutes".

  8. Paul
    April 17, 2015 at 12:52 pm

    I love Team viewer too, unfortunately it's just not stable. Drops every 15 seconds. Look like I'll have to pay for LogMeIn!

  9. Oliver
    March 30, 2015 at 10:45 am

    I prefer Ammyy Admin. It seems to be faster. Also it works without installation and specific settings. Moreover, commercial license is cheaper. I had to pay only once. Paid license is lifetime. Of course, there is also free version of the soft.

  10. BewareTeamviewerMac
    March 19, 2015 at 11:39 pm

    Does not work on Macs!

    There is a version of Teamviewer for Mac hosts, but many people find that it does not work. CPU usage goes very high, and the Mac becomes unusable. Difficult to troubleshoot when you're in another state, or country!

    • Aaron Couch
      March 28, 2015 at 6:37 pm

      Can you backup your claim with sources? I find that pretty hard to believe.

  11. AG
    March 16, 2015 at 7:12 am

    Thanks for the informative article and comments. I am just curious to know if it is possible in teamviewer to allow just one way file transfer --- only from client to host and restrict the other way completely.

    Thanks a ton.

    • Aaron Couch
      March 28, 2015 at 6:38 pm

      AG,

      I don't think so, but I can't see why it would be a concern. I think you still have to "approve" the file transfer on either end. And the file doesn't automatically download to your computer from the TV software.

  12. Joe
    March 11, 2015 at 10:07 am

    Great article!
    But Kim's question "Can more than one person remote into your desktop at one time? " is my major issue too.

    If anyone has had the experience of 2+ users "remoting" into a machine concurrently, please share.

    Thanks.

    • Sox
      March 17, 2015 at 5:21 am

      We do a 3-way with TeamViewer a lot to help my dad out with his computer.
      1. Dad opens TeamViewer while we are on a 3-way phone call.
      2. Then my boyfriend and I each plug in Dad's TeamViewer ID number & password into our respective computers with TeamViewer.
      Result: Both my boyfriend and me are looking at Dad's desktop and we are both able to take control of the mouse on Dad's computer to show him stuff... and get him out of technical messes! :)
      My favorite comment during these sessions is, "Let go of the mouse and put your hands in the air!"

  13. Hasan
    March 9, 2015 at 1:06 pm

    I am trying to record a pc to android session. But I am unable to save the recorded session. It is always telling me to discard recorded session giving no option to save it.

    How to solve this problem?

  14. Arun
    February 7, 2015 at 8:02 pm

    When i tried to logon to a meeting with the browser version the host couldnt hear my voice?
    I clicked the audio button on the browser version and i could see only the speaker and not the audio icon .

    Could you please help me in getting out of the issue ?

    • Aaron Couch
      February 7, 2015 at 8:09 pm

      Arun,

      It could be your microphone on your computer. When you launch the "recording app", does it pick up sound? My first inclination would be to check that. Whether it does or doesn't work determines the direction you go.

      I would suggest heading over to our Answers page (http://makeuseof.com/answers) or getting in touch with TeamViewer support.

      Keep me posted on what you find!

  15. andrew daves
    January 29, 2015 at 9:10 am

    Aaron, superb article! Kim, TurboMeeting and GoSupportNow allow more than one person to remotely support one computer at the same time. I do not know if TeamViewer supports this.

  16. Phil
    January 21, 2015 at 4:44 pm

    I don't get it. Everything works, I have the dashboard, except I cannot see live my Android screen on my PC. How do you get this ? Thx

    • Aaron Couch
      January 21, 2015 at 9:11 pm

      Phil,

      You can't see the Android screen live. You can only send screenshots through TeamViewer.

    • Ben
      January 28, 2015 at 2:15 pm

      Aaron Couch you couldn't be more wrong. In the top left corner of the winow on your desktop, under the windows' title bar, there is a button that says remote control. Clickthat, and it brings up a new separate window, with a live view of your Android's screen.

  17. Kim
    December 8, 2014 at 3:49 pm

    Can more than one person remote into your desktop at one time? For example, if I remote into my mom's desktop using Teamviewer, can my dad also remote into hers using a different remote access program at the same time? That way, both of us are able to assist her.

    • Aaron Couch
      January 21, 2015 at 9:09 pm

      Kim,

      I don't see why you couldn't do that, but I don't have any specific experience doing so.

  18. Ben
    December 5, 2014 at 10:03 pm

    We have switched to this one - http://www.ammyy.com/en/index.html
    Appeared to be really cool and nice. And also

  19. Tish
    October 24, 2014 at 3:48 am

    Think the cost of the licensed version for commercial use is reasonable given how easiy and reliable it is. We have three licensed channels for supporting our software with end users and the time saving and reduction in user frustration is worth every penny. I use the non commercial version for helping my parents and in laws with their home use problems - so much easier and quicker than anything else. Highly recommend TeamViewer.

    • Aaron Couch
      November 20, 2014 at 6:30 pm

      Thanks for your insight, Tish!

  20. John Calland
    October 23, 2014 at 5:38 am

    To DonGately
    I have been reading the comment by Rama, (above )
    Have you ever had this problem after 5 Years experience.?

    • bolgwrad
      October 23, 2014 at 9:34 am

      Rama's got it wrong.

  21. Dallas Hinton
    October 22, 2014 at 9:21 pm

    The TeamViewer staff are most cooperative. If you're truly a non-commercial user, there's no problem with using it free. Also, I should point out that it's worth setting the "accept LAN connections" to on for use in your local network!

  22. Rama
    October 22, 2014 at 1:58 pm

    Warning: TeamViewer is NOT free. If you use it too often, they will disable access and you will have to purchase a VERY costly license to use it.

    • Joan
      October 22, 2014 at 10:20 pm

      Rama,
      You are right. I use TeamViewer once in a while to help friends with PC issues. A reminder displays that it is only free for personal use. I wanted to use it for my PC training business, but it costs too much for me to purchase. Do you have another, cheaper alternative? Thanks.

    • jsmith
      October 23, 2014 at 2:51 am

      Whats too often?

    • Joe Blowe
      November 6, 2014 at 3:18 pm

      I have a friend that uses it everyday and he has never had to purchase anything from Team Viewer. Weird, huh?

    • Aaron Couch
      November 20, 2014 at 6:29 pm

      Rama,

      That's incorrect. Team Viewer has premium services yes, but like others commenting here on this article, I've used it for years and have never been forced to pay. They do present a message about "fair use", meaning that if you're using it for commercial purposes, you should be paying for it, but their basic product is completely free for personal use.

  23. miles levy
    October 22, 2014 at 10:01 am

    I also have used TeamViewer for years.
    I help fellow retired people with their minor problems (free).
    My largest problem with a "Non Computer Person" is getting them to download the client and running it. Just takes a bit of time.
    Once they have it it runs like a charm and I am usually able to clear up their problem.
    Miles
    Retired Research Section Head - Sperry / Unisys / Lockheed Martin

  24. Victor
    October 22, 2014 at 5:54 am

    How about turning on the computer with TeamViewer? Something I found very useful in my time using it.

    • Eric
      October 23, 2014 at 11:23 am

      can you share the specifics on how to do this, please!

    • Tina
      November 6, 2014 at 10:56 am

      The option is called Wake-on-LAN, documented in the TeamViewer help files.

  25. DonGateley
    October 21, 2014 at 7:30 pm

    Yes, I've been using free TeamViewer for at least 5 years and have been totally satisfied. I have 5 computers on my home network and interact with each, when I need to, via a TeamViewer window on my primary system's large secondary monitor. UI performance, except for videos of course, doesn't seem to be the least bit impacted.

    I've only used it a few times when away from my home network but it worked identically when I did. That consistency is important to me because I need remember no specifics for my very occasional remote use. It also provides its own VPN for security in such situations.

    I particularly like that file transfer is no more complicated than dragging a file or directory from an explorer window in the remote machine to one in the host (or vice versa.)

    The only thing on my wish list is that they bring the "Computer sounds" from the remote's "Audio/Video" tab into the local Windows mixer so its level can be controlled.

  26. Maryon Jeane
    October 21, 2014 at 4:50 pm

    I agree - TeamViewer is excellent. I've tried various solutions for working when I out of my home office (combinations of PDAs, laptops, tablets, etc.) and the best is always being able to access my desktop because I never know what I'm going to need as I work with a variety of clients. So with a netbook running Windows and TeamViewer I'm never more than a few keypresses and clicks away from my desktop, however far away I am physically.

    Warning: accessing your desktop remotely while you're on holiday can give the catsitter a nasty few moments!

    • Aaron Couch
      November 20, 2014 at 6:34 pm

      Excellent testimonial, Maryon! Thanks for sharing your experience of Team Viewer with us!

  27. Deborah
    October 21, 2014 at 3:41 pm

    I love using Teamviewer. I have a computer business, and this helps me support my clients without using gas. The best remote software out there.

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