Why won’t my Asus trackpad and dedicated buttons work after upgrading to Windows 8.1?

Anonymous March 2, 2014
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I have an Asus VivoBook that I bought only about two weeks ago. I updated to Windows 8.1 and my touchpad gestures no longer work (pinch zoom, scrolling, etc.) and my VivoBook button doesn’t do anything anymore (it would bring up specific settings when pressed relating to the mouse, battery life, etc.).

I want both of these things back. Any ideas other than rolling my computer back to Windows 8? Backing up the files will probably be a huge headache, but it is probably possible to roll it back. Thoughts?

  1. Hovsep A
    March 3, 2014 at 9:48 am

    you can try restore factory settings
    http://support.asus.com/Troubleshooting/detail.aspx?SLanguage=en&m=ASUS%20VivoBook&os=&no=1775
    before backup your files

    you can revert SmartGesture_Win8_version to older one if it is possible
    http://support.asus.com/Download/Options.aspx?SLanguage=en&type=1

    or
    a. Download the touchpad driver for Windows 8 from the Asus manufacturer’s website and save it on your local hard disk.
    b. Right click on the driver setup file of the driver and select “Properties”.
    c. Select “Compatibility” Tab.
    d. Place a check mark next to “Run this program in Compatibility mode” and select Windows 8 from the drop down list.
    e. Let the driver install and then reboot and then check if it is working.

  2. Dalsan M
    March 2, 2014 at 11:04 pm

    Go to the manufacturer's support website and see if there are any updated drivers. Many people have mentioned this issue, amongst other issues, with their computers due to updating to 8.1 from 8. It isn't just for Asus, but for many manufacturers that have this issue since for some reason, the drivers are not compatible with Windows 8.1. This has prompted for many people to recommend others to not update to 8.1 until many of the bugs have worked out and updated drivers from the manufacturers can be made available. http://support.asus.com/.