Why does a wirelessly connected HP LaserJet P2035n randomly go offline?

Ali Khan February 28, 2011
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My HP LaserJet P2035n printer is on a wireless network and it goes offline after some time. Any solutions? My office is using Windows 7 and the printer was assigned a static IP address.

  1. Ahmed Saeed
    October 5, 2011 at 4:55 am

    Each time I switch on the laptop and printer, the ip of printer shows changed. how to overcome this problem?how is it possible to cope with this problem, leaving printer ON 24 hours is not possible.Is there any concept of dynamic iP to solve this problem?Can anyone assist me please....
    My wireless printer is hplaserjet p2035n
    Thank You
    ahmed.saeed@yahoo.com

    • Tina
      October 5, 2011 at 7:33 pm

      Ahmed,

      if the answers above don't work for you and if no one responds with an alternative solution for you, I recommend asking a new question. The reason is that few people will see your question within this thread and hence you will likely not receive an answer.

  2. Alixtremist
    March 8, 2011 at 5:06 am

    None of the options above helped me so i decided to play with the setup of my printer by typing its IP in the browser. After trying several changes in the setup i disabled the SNMP v1/v2 option in the tab Networking and it worked wonderfully well and now my printer stays online even when its idle for some time. Hope my solution work for others too.

    • Tina
      March 8, 2011 at 11:22 pm

      Thanks for sharing your solution, Ali!

  3. Tina
    March 7, 2011 at 6:44 pm

    Ali,

    did you try the other suggestions and were you able to fix the issue in the meantime? Please let us know!

  4. FIDELIS
    March 2, 2011 at 10:20 pm

    Hello, have you made sure that your printer is always available on the setup? To check if it is available all the time, do the following:

    -- start
    -- control panel
    -- printers
    -- right click on printer
    -- select printer properties
    -- select the advanced tab
    -- select always available

    Remember that on setup you can set the printer to be available on a schedule, on certain hours, etc,. Check if it is available or the settings have some sort of schedule. Hope it helps,

  5. Anonymous
    March 2, 2011 at 9:23 am

    go to the ‘Printer Menu’. From there select the option ‘Cancel All Documents’. Sometimes, there may have been any stuck print job that may cause the printer to go offline

    then Uninstal your driver then reboot and instal anew one from hp site

    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=14952&prodTypeId=18972&prodSeriesId=25474&swLang=8&taskId=135&swEnvOID=228

    contact hp for a firmware update.

    : To restart the Print Spooler service

    You must be logged on as an administrator to perform these steps.

    1. Open Administrative Tools by clicking the Start button, and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.

    2. Double-click Services. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

    3. Right-click the Print Spooler service, and then click Properties.

    4. On the General tab, next to Startup type, make sure that Automatic is selected.

    5. If the service is not already running, under Service status, click Start, and then click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation

    or
    Typically a network printer can be set to get its IP address from a DHCP
    server. I guess yours cannot.
    TELNET into the ip address. Click Start --> Run --> CMD (enter), then in the command window, type:
    telnet ip.add.res.s <--- the IP Address of your printer.

    Here's what you need to do:
    Change your DHCP scope to 192.168.1.2 - 192.168.1.249
    we'll reserve 192.168.1.250 for your copier/printer

    Telnet into your copier/printer
    At a command prompt enter the following command:
    telnet 195.195.195.x
    Substitute x with the proper value

    You should see something like the following:
    Welcome to XXXXXX-X

    Enter username, or HELP

    Enter su
    At the Server prompt, enter su again
    at the password prompt enter system

    "system" is default super user password which does not echo back

    Server

    to define Subnet Mask enter:
    serverdefine subnet 255.255.255.0

    to define ip:
    serverdefine ip 192.168.1.250

    to verify:
    servershow server config port 1

    to logout:
    serverlogout

  6. Anonymous
    March 1, 2011 at 5:07 pm

    Hi
    If this is a printer is on a TCP/IP port, turn off SNMP.

    Start > Printers and Faxes > right click on your printer > Properties > Ports tab > highlight what port it's using > Select the Configure Port > Uncheck SNMP.

    You may use the steps below to set the printer online and check -

    1.Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
    2.Then right click on the printer name and uncheck the offline status.
    Also check to assure your printer has not been set to “sleep” or “power save” mode. If the printer “sleeps” it could appear “offline”.

    Troubleshooting Printer
    http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

    HOWTO: How To Change the Work Offline Status of a Printer
    http://support.microsoft.com/default.aspx?scid=kb;en-us;160456

    Turn the printer off, press and hold the GO button, turn the printer back on, continue holding the GO button for a minimum of 5 seconds and a maximum of 15 seconds, after the Go, Attention, and Ready LED's turn on, and then release the GO button. During this process, the Attention LED will turn off, the LED's will begin to cycle, and the unit will perform a cold reset until the printer returns to the Ready state. If either the Go or Ready light turn off or no LED's turn off before the GO button is released, repeat the process.

    try configuring the SNMP GET and SET community names on the printer itself, and then do the same within the print queue setting. The offline status will then change to online while retaining the SNMP functionality. ....

    • Ali Khan
      March 2, 2011 at 5:18 am

      I tried your process and still the same problem presists

  7. FIDELIS
    March 1, 2011 at 2:06 pm

    Hello, this could be caused by interference on your wireless. Is there any cordless phones or microwave ovens close by? Is the printer close by and within line of sight? You might want to check the power management settings on your computers and also on your printer just to make sure it is not set to go to sleep or enters power saver mode. Most times, if the printer goes to sleep it could appear to be offline.

    You also might want to make sure that your ip address for the printer matches the correct port. Go into the configuration page for your printer and get the static address assigned for the printer, and then do the following:

    -- Start
    -- Control Panel
    -- Printers
    -- right click your printer
    -- choose Properties
    -- click on the ports tab
    -- make sure the ip address of your printer is checked
    -- If ip address of printer is not listed do the following:
    -- click add port
    -- choose standard TCP/IP port
    -- click new port
    -- click next
    -- type the IP address of printer
    -- click next
    -- click finish
    -- check the box next to the IP adress port you setup
    -- click apply and then ok

    • Ali Khan
      March 2, 2011 at 5:17 am

      No I don't have any cordless phone and ovens and the printer is not set to be in sleep mode. I have checked the port settings and the IP is already been setup in that so your solution is not working.

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