Why does my Windows restart automatically?

Phani August 30, 2011
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My Windows is restarting automatically and it displays the message “Windows has recovered from a problem, problem: blue screen”. What might this problem be? Hhow should I get through it?

  1. Muhammad Hamza
    September 1, 2011 at 7:23 am

    It had happened quite a lot of times with me:

    Change the battery of your motherboard and it'll just fine..
    If problem arises again then you should reinstall Windows and it'll work like a charm!
    Hope it works for as it worked for me!

  2. Anonymous
    August 31, 2011 at 9:16 am

    can be hardware problem such as touter, monitor...or application problem
    if you can boot into safe mode then open windows restore point and go back to an earlier state where everything was fine. Also do a scan for malware

    Boot to safe mode by hitting the F8 key and Select Safe Mode with Networking and press Enter
    then

    1. Click Start, type msconfig in the Start Search box, and then press ENTER.
    User Account Control permission, If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    2. On the General tab, click Selective Startup.
    3. Under Selective Startup, click to clear the Load Startup Items check box.
    4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
    5. Click OK.
    6. When you are prompted, click Restart.
    7. After the computer starts, check whether the problem is resolved.

    also At the command prompt, the following line, and then press ENTER: sfc /scannow

    to check the state of your driver on the run box type devmgmt.msc and check for any yellow sign then right click and choose uninstall and reboot into normal mode or safe mode and windows will install a new one.

    you can also uninstall your security soft from the safe mode it may be the cause of the conflict. Once booted into the normal mode you can reinstall again.

    you can also try to boot windows in clean mode
    http://support.microsoft.com/kb/331796

  3. Jeffery Fabish
    August 31, 2011 at 8:43 am

    This is just a shot in the dark, but I think it's malware. I've never heard of that error message coming from Microsoft. Not to mention, Microsoft did not document this as one of their errors. Did you actually see a blue screen when it failed? If you did, please reply with what the stop code was (or take a picture of it with a camera).

    The Blue Screen Of Death in my experience is usually a hardware failure (usually heat or age related) or a driver issue (curruption of drivers or missing a driver all together). The problem is indicative of a fault in communication. Sometimes it's just an incompetent startup item, which is usually easily detected as the BSOD isn't initiated at any other time than startup.

    Since BSOD is one of the hardest issues to troubleshoot, please answer a few questions.

    1.) How often does it happen?
    2.) Is your computer making any weird noises?
    3.) What were you doing at the time of the crash?
    4.) Have you recently installed any software or hardware? (See point 6)

    With the very little detail you provided us with, here is a few common ways to fix this issue. I will assume for the first few points that it is not malware.

    1.) Log
    In order to actually understand what induced the failure, I need a log file about the crash. Please install "WhoCrashed" and follow this tutorial on how to use it. Please copy and paste the log file to PasteBin and post the link here.

    2.) Device Manager
    Click the Start button. In the Search box, type "Device Manager" (without quotes), and then, in the list of results, double-click "Device Manager". Are there any devices listed with an error (exclamation mark) or fault (question mark)? Don't mess with anything, please just post if there are issues there.

    3.) Startup applications
    Click the Start button. In the Search box, type "msconfig"
    (without quotes), and then, in the list of results, double-click "msconfig". Once the application opens, go to the "startup" tab. Please disable all items you do not need and chose "Apply" and "OK".

    4.) Driver update
    Please download Slim Drivers and update your drivers, following this video tutorial or by reading the documentation.

    5.) Temperature Reading
    This one is strickly for diagnostics. Please download Core Temp. Once installed, please run the utility. Please then reply back with the temperature of all your cores. If these tempatures very drastically, please post again with them.

    6.) System Repair
    Please insert your disk and run the command "sfc /scannow" via the command prompt (start -> search: "cmd.exe"). If errors are found, it will require the disk to restore the application that is corrupted. More information on sfc /scannow, <a href="here.

    After that, run the command "chkdsk /f" without quotes.

    7.) Uninstall recently installed software
    Have you installed software or updates recently? Please uninstall it to see if that fixes the issue.

    8.) Optional BIOS Diagnostics
    Most modern BIOS's contain an on-board diagnostics utility. You can restart and check for the hotkey to launch this utility, it's usually F12. It will ask you what device you want to load into, chose "Diagnostics" (Dell) or "Repair" (Assus), something along those lines.

    To confirm my suspicion of it being induced by malware, please download and install Malwarebytes. Once it is installed, update it then run a "Full Scan". Please reply back with the results.

    Helpful links:

    4 Tips To Help You Fix The Windows Blue Screen Error
    by Ryan DubeThe 3 Most Common Solutions To Fix A Windows Computer That Is Always Freezing Up (Applies to BSOD failure, too)
    Demystifying the 'Blue Screen of Death'
    Blue Screen Of Death Survival Guide: Every Error Explained
    Beginners Guides: Crash Recovery - Dealing with the Blue Screen Of Death
    Blue Screen of Death
    (Wikipedia)

  4. Vphanindra25
    August 31, 2011 at 7:45 am

    windows 7

  5. Tina
    August 31, 2011 at 7:37 am

    Phani,

    which version of Windows are you running?