Why has the Windows 8.1 update disappeared the Charms bar?

Kelly M February 12, 2015
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I have Windows 8.1. Two weeks ago when I started up my PC it wouldn’t start. It said bad msconfig or something of that nature. It had been fine on shutdown the night before. I did finally get into my PC, but couldn’t get into Windows office programs.

I had to re-enter my product key, which I did. I also had a HP Product Asssistant error related to my printer. I re-installed the printer driver and that went away. Then I started getting Unhandled Exception on Microsoft .Net Framework errors for version 4 or above related to a Product Key Token, and all my charms disappeared and my start button doesn’t work.

Win-C doesn’t work to return my start and charms. As amatter of fact my Windows button only works on Win-Pause and Win-R. Win-X doesn’t work either. I re-calibrated my display but I still don’t have charms or start. I hadn’t changed the calibration before this anyway. I have re-started my Windows Explorer in my Processes. Still no charms or start button

I have repeatedly uninstalled kb2934520 for 4.5.2. But it still shows up in my Windows Programs and Features list. I have it turned off there. When I have this uninstalled I don’t get the error anymore, but my Office programs are not all working correctly. I can’t open or preview a file directly from Outlook. I have run Aaron Stebner’s .net verifier. It shows no errors. When I try to run his repair tool nothing happens.

I have run the repair tool provided by Microsoft. Nothing happens. When I have kb2934520 installed on my PC I can’t turn it on in Windows features anymore and I get the Unhandled Exception error on startup repeatedly. I spent about 2 hours on Microsoft’s help chat in remote control of my PC with no change. They said I had to pay them $149 to get expert help. But this seems wrong when all this started from their updates.

I am now thinking I need to get a disk from HP for Windows 8 (this PC came with 8 on it), and uninstall 8.1 altogether and re-install just 8. Any other ideas? I don’t even know how to uninstall 8.1.

  1. carson
    February 18, 2015 at 12:22 pm

    This so helpful for window user ... link are so helpful.

  2. ha14
    February 12, 2015 at 8:39 am

    open Command Prompt with Administrative rights
    Type sfc /scannow then Enter, wait the scan to finishe
    reboot

    Run the System Maintenance troubleshooter
    1-Press Windows key + X and click on Control Panel.
    2-Double click on Troubleshooting and click on View all.
    3-Click and run the trouble shooter for System Maintenance. Once this is finished, restart pc

    reinstall graphic card driver.

    try to disable OneDrive's Sync settings
    Sync settings between PCs with OneDrive
    http://windows.microsoft.com/en-us/windows-8/sync-settings-pcs

    1) right click on the taskbar and choose "Properties":
    2) Click navigation tab, and tick the following options:
    •When I point to the upper-right corner, show the charms
    •When I click the upper-left corner, switch between my recent apps.

    Winaero Charms Bar Killer
    http://winaero.com/comment.php?comment.news.219

    How to Enable or Disable Charms Hint Corners in Windows 8 and Windows 8.1
    http://www.eightforums.com/tutorials/15538-charms-bar-hint-enable-disable-windows-8-a.html

    install classic shell then after few minutes uninstall it and reboot
    http://www.classicshell.net/
    check if this will fix the start button for you

    which office version it is?

  3. Jan F.
    February 12, 2015 at 7:16 am

    My initial guess would be that the update process was interrupted and therefor corrupted some of the Windows components resulting in your system having all sorts of issues.

    What I am concerned about is you chatting with Microsoft and them using remote control to support you. I haven't heard of any official Microsoft support offering remote assistance to end customers, especially without charging you for that in the first place.
    In 99% percent of these cases it is a fake, a scam. Yes there is the Microsoft Answer Desk who may offer remote support (I'm not sure they do?) but you actually need a support subscription in the first place to get.

    So right now I am under the impression that you installed some scareware or scamware which either caused actual issues, made you believe your system has issues or just made it "worse" and forwarded you to a fake technical assistant who did "who knows what" via remote desktop.

    I'm not entirely sure about the state of your Windows installation either, is it working, is it broken beyond starting up? If possible, I suggest you install Malwarebytes and scan your system as well as doing the same with an up to date anti-virus.
    http://www.malwarebytes.org/antimalware/
    http://www.makeuseof.com/tag/best-windows-software/#Antivirus

    You can use system restore to restore the state of your computer to a previous date. I suggest one before the initial incident - so over 2 weeks ago.
    If that fails you can try following the guide to "Refresh your PC without affecting your files".
    http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc