Why is my Windows 7 crashing?

Drsunil V February 22, 2014
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What can cause repeated crashing of Windows 7 Ultimate? It is installed in dual boot mode with Win XP. Can it be due to display drivers? Or  is there some other reason? and how to go about resolving crash problem?

  1. Susendeep D
    February 23, 2014 at 4:31 pm

    This happens sometimes.What you can do is to update your driver manually to latest version.

    See the following Microsoft Knowledge base -

    "Display driver stopped responding and has recovered" error in Windows 7 or Windows Vista

    • Drsunil V
      February 25, 2014 at 5:33 pm

      Thanks. It asks to remove a component by booting in safe mode , or to check BIOS update

    • Susendeep D
      February 26, 2014 at 3:01 pm

      Try removing the driver in safe mode and install the updated version to see any improvements.You might also try removing any utilities tools which is of no use or you might not be using it.

    • Drsunil V
      February 27, 2014 at 9:30 am

      Thanks. How to locate utility tools ( to delete ) for win 7?

    • Susendeep D
      February 27, 2014 at 10:08 am

      This might be driver update tools,update manager etc. .

    • Drsunil V
      February 28, 2014 at 7:31 am

      Thanks. Please check the error screen snapshot ( blue background white text image url ) at http://imgur.com/LX6S89i
      Thereafter you may zoom or enlarge by edit feature on top of page

    • Susendeep D
      March 1, 2014 at 11:55 am

      How To Fix STOP 0x0000008E Errors

      Apply the hotfix mentioned in the below article -

      http://support.microsoft.com/kb/2724781

  2. Bruce E
    February 23, 2014 at 5:24 am

    It is most likely the video drivers themselves that are causing the crash. Look for updated drivers. If none are available, try rolling back to the previous version to see if that resolves the issue.

  3. Dalsan M
    February 22, 2014 at 11:27 am

    We would need an error code to be able to tell what the issue may be, but it could be possible that the display driver is corrupt or not working.

    • Drsunil V
      February 23, 2014 at 5:00 am

      hi. After crashing ( screen blanks ) , it automatically restores screen in few seconds and the task bar on right mentions that display driver has restored the screen

    • Drsunil V
      February 27, 2014 at 9:31 am

      Please note : A blue status screen displayed message like : asking to remove a component by booting in safe mode , or to check BIOS update

    • Drsunil V
      February 28, 2014 at 7:17 am

      Please check error code screen snapshot ( blue background white text image url ) at http://imgur.com/LX6S89i

  4. Hovsep A
    February 22, 2014 at 10:02 am

    check the event viewer for any message

    How To Disable the Automatic Restart on System Failure in Windows 7
    http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm
    note the error message

    • Drsunil V
      February 23, 2014 at 5:03 am

      Thanks. Please note that sys does not reboot , but screen blackens for few seconds and restores with a sys tray box mentioning that the display drivers have restored the screen

    • Hovsep A
      February 23, 2014 at 9:19 am
    • Drsunil V
      February 27, 2014 at 9:29 am

      A blue status screen displayed message like : asking to remove a component by booting in safe mode , or to check BIOS update

    • Hovsep A
      February 27, 2014 at 2:43 pm

      well if it is BIOS update then try that, so which component to remove, perhaps RAM
      if it is RAM then try a MEMETEST, if you have 2 RAMS installed, then remove one and and boot to check if the problem is solved if not then remove the second one and boot again with the first RAM installed.

      if it is the graphic card then remove and boot on the integrated graphic card.

    • Drsunil V
      February 28, 2014 at 7:16 am

      Thanks. Please check the error screen snapshot ( blue background white text image url ) at http://imgur.com/LX6S89i

    • Hovsep A
      February 28, 2014 at 11:29 am

      if it is a virus causing this problem the try combofix
      http://www.bleepingcomputer.com/download/combofix/

    • Drsunil V
      March 1, 2014 at 4:38 am

      Thanks. Please tell whether the error snapshot indicate virus for which weblink is mentioned by you?

    • Hovsep A
      March 1, 2014 at 9:26 am

      well it can be faulty/outdates hardware like RAM...hardware Bug or missconfiguration? in BIOS

      What does the blue screen error code "0x0000008E" mean?
      http://portal.handsfreenetworks.com/index.php?action=artikel&cat=47&id=365&artlang=en

      try to do sfc /scannow

      "Stop error code 0x0000008e" or "Stop error code 0x00000050 (PAGE_FAULT_IN_NON_PAGED_AREA)" error message during Windows XP setup
      http://support.microsoft.com/kb/315335/en

    • Drsunil V
      March 8, 2014 at 5:10 pm

      Thanks. Please tell that can a virus which is on a drive on which Win xp is installed cause Win 7 which is installed on another drive to crash? in dual boot win 7 with win xp pre-installed

    • Hovsep A
      March 9, 2014 at 8:26 am

      depends some virus can propagate from hard drive to another hard drive
      you can repair the windows 7 installation and see if it is a solution

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