Why am I getting this Win32 error when trying to open Google after using Trend Micro?

zuly May 8, 2010
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I was using Norton antivirus on my Windows XP machine and I removed it to use Trend Micro to correct a problem. Suddenly, it did not allow my browser to go to Google. It gave me a message:

C:(…)My Documents\CyberLink\program files\temporary internet files\content.IE\House Caller Laucher64[1].exe\not a valid Win32 application

I have tried installing Windows XP from D; have tried the recovery console; this is the only feature that gave me the option to load Windows XP again manually.

Any ideas how to correct this Win32 issue?

  1. Aibek
    May 12, 2010 at 8:02 am

    Zuly,

    I assume you're using Internet Explorer. Did you try different browsers i.e. Firefox or Google Chrome?

  2. Steve Campbell
    May 9, 2010 at 6:50 am

    Zuly,

    Windows sometimes gets really messed up when there are conflicting antivirus programs or even if you simply uninstall a program like Norton. If you're getting a Win32 message, chances are that an important file that Windows needs to run got lost or deleted somehow.

    With your message, however, I would try navigating to the folder/file it describes and try renaming or moving it temporarily to see if the message stops appearing. If the problem persists, a clean reinstall of Windows is imminent, which you will have to figure out a way to do. The good news is we're here to help!