Why is Office 2013 not installing on my PC?

Gurjot S August 6, 2013
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MS Office 2013 is not installing on my PC. It installs 99%, then rolls back and shows me the error.

Screenshot can be seen here: http://share.pho.to/3Fovp/original

My PC specs:

Intel i3 processor
8.0 GB RAM
Radeon 5450 Graphic Card
Asus p8 h61-m Motherboard..

Please help me!

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  1. Bruce E
    August 9, 2013 at 1:31 am

    Do you have a previous version of Office on your system? You may need to completely uninstall it first, reboot the machine, and try the installation again, especially if you had/have Office 2003 on it.

    Otherwise, look in your Temp folders for files named similar to Microsoft Office Setup(####).txt where the #### is a 4 digit number starting at 0001. Zip them up and post them somewhere that we can pick them up to see what is going on during your installation.

    • Gurjot S
      August 9, 2013 at 3:17 pm

      u wer rght, but i read ur response a little late,, i have reinstalled my windows and that fixed my prob , thnks !

  2. Hovsep A
    August 6, 2013 at 5:11 pm

    Fix problems with programs that can't be installed or uninstalled
    http://support.microsoft.com/mats/program_install_and_uninstall/

    http://support.microsoft.com/kb/947821

    • Gurjot S
      August 7, 2013 at 9:59 am

      not helpful :( ,,, after opening it , it detects software's and my pc and says me to select a software which i am facing problem in installing !!

      Office 2013 not in the list !

    • Hovsep A
      August 7, 2013 at 11:53 am

      be dure to you office 32bit for windows 32bit and office 64bit for windows 64bit

      first try to apply the following
      http://support.microsoft.com/kb/947821
      http://support.microsoft.com/kb/822798
      then reboot and try to install office 2013, Right click the setup.exe file and click on "Run as administrator".

      1.Go to C:ProgramDataMicrosoft Help
      2.In Microsoft Help folder delete all the files there. (first do a backup in order to restore them if the solution do not work)
      3.Then try installing Ms Office 2013

    • Gurjot S
      August 8, 2013 at 4:53 am

      it's 32 bit i know that , am using windows 8 fully updated, already used that method of deleting files from program data !!

      see here : http://i.share.pho.to/3448669e_o.png

      thnks for your help ¬

    • Hovsep A
      August 8, 2013 at 8:30 am

      are you installing from dvd? or you have the setup?
      1) copy the full setup (or copy the files from dvd) to the root of your hard drive containing windows like C:
      2) open command prompt with admininstrative rights and type cd/
      3) Now enter the setup name of the office and hit enter
      see if install will be completed this time

  3. Oron Joffe
    August 6, 2013 at 5:01 pm

    Gurjot, there are many possible causes to this error, but have a look at http://social.technet.microsoft.com/Forums/office/en-US/f6501a3d-5c98-467b-9f48-3c6d20a454df/microsoft-office-professional-2013-encountered-an-error-during-setup for a plausible explanation and fix.

    • Gurjot S
      August 7, 2013 at 10:04 am

      no success ; removed all files from Microsoft help folder, ran program as admin ; used microsoft fixer !!!

      still same problem : http://i.share.pho.to/3448669e_o.png

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