Stephanie w asks:
My Windows 7 laptop is not detecting either my phone (Xperia S) or my tablet (Google Nexus 7). Sometimes I get a driver error, sometimes nothing at all.
I have tried re-installing the driver for the phone, which didn’t work, and I’m not sure how to re install the driver for the Nexus.
Both the phone and the tablet have connected fine with another computer (Windows XP). My laptop could also detect my friend’s iPad.
Browser: Chrome 23
System: Windows 7
Tagged: android, driver issue, error message, hardware recognition, windows 7, windows issue, windows tips
System: Windows 7
Tagged: android, driver issue, error message, hardware recognition, windows 7, windows issue, windows tips
11 Answers - Write an Answer
Alan Wade
January 5, 2013So, assuming you have plugged in an USB cabel to your device then your computer, have you:
a) tried another USB port
b) tried another USB device – i.e. a printer for example.
ha14
January 6, 2013try this microsoft solution
http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-USB-devices
Paul Pruitt
January 6, 2013Try connecting with Connectify, VirtualRouter, Winhotspot and AndroidWifi instead of USB. Some or all of them allow transfer of files via Wifi to your Smartphone device.
Gerry Anthony
January 6, 2013unplug the cable and dial this *#7284#. On USB section change PDA> MODEM, then exit. Enter again and change MODEM>PDA.
Ashwin Divakaran
January 6, 2013Ensure Plug n Play is enabled
Nikhil Chandak
January 6, 2013check these
http://bit.ly/Sd6Qlk
http://windowsforums.org/topic/7682-tips-for-solving-problems-with-usb-devices/
if it helps , then its good
or then u shall follow ha14′s advice
Jim Chambers
January 6, 2013Use a regular USB2 port and not a Combo (USB2/e-SATA) or USB3 port. Check USB settings in Bios. Check the 4 contacts in the port for misalignment.
susendeep dutta
January 7, 2013Did you tried the updated version of drivers present in the links below -
Xperia S ICS driver -
http://developer.sonymobile.com/downloads/drivers/xperia-s-driver-for-ics/
or if your phones doesn’t connects to PC using the above driver,then use Sony PC companion software and install it.Keep it open and watch your phone for any popup.Allow installation from phones end when asked and also see that the software will install required drivers for your phone.
Nexus 7 -
http://support.asus.com/Download.aspx?SLanguage=en&m=Nexus+7&p=28&s=2
expand the USB section and download the driver for Windows.
FIDELIS
January 9, 2013Hello, if you have tried everything else suggested, I would try uninstalling the USB driver in your computer and then restart. Once computer is running, it will install the appropriate drivers for it. Then you can try.
Kannon Yamada
January 10, 2013Hello Stephanie – I regularly have this problem and haven’t a clue what causes it. But the solution is simple:
1. Plug your device into the computer.
2. Try going to device manager, from the Windows Control Panel.
3. Look for a device that’s not working, with a yellow icon next to it. It will likely be under “other devices”
4. Uninstall the driver.
5. Unplug the device.
6. Replug the device into the PC. It should work after that.
The N7 is a great device by the way. You should try checking out Chris Hoffman’s article on the best apps for it. It’s really useful.
I also suggest Deep Sleep Battery Saver for helping its battery life. DSBS helps a LOT.
Good luck!
Nevzat Akkaya
January 21, 2013If your current user is not a administrative account, you may try it with an administrative Windows account, it might work.