T.c. Bowman asks:
When I plug in the drive it shows up in “Device Manager” and “Devices and Printers” with a yellow exclamation point, and it doesn’t show up at all in “Disk Management”. When I try to troubleshoot it says my driver may need to be updated, but I have already made sure my usb drivers are up to date and working and I have installed the latest software from seagates website including one that says it would fix all windows 8 issues.
I have the 2TB usb 3.0 model, I have tried plugging it in to different usb 3 and usb 2 ports and I have been able to use a different external hard drive just fine.
Browser: Explorer 10
System: Windows 8
Tagged: detect hard drive, external hard drive, hardware issue, windows 8
System: Windows 8
Tagged: detect hard drive, external hard drive, hardware issue, windows 8
5 Answers - Write an Answer
ha14
January 18, 2013while the external hard drive is plugged, go to device manager right click on the hard drive and choose uninstall (do not delete) then reboot with removing the hard drive, windows should detect it and reinsatll driver.
plug the hard drive
1. Go to run and type cmd then right click on it and choose run as administrator
2. type DISKPART and hit enter
3. type : LIST DISK. This will show you all the connected disk with the offline one (your external hard drive).
4. Now select the offline disk using the next command SELECT DISK wheredisk_no is the offline disk number which you can get from step 3 result.
5. Now you have selected the offline disk. Now enter command ONLINE DISK.
FreeAgent GoFlex Software
http://www.seagate.com/support/external-hard-drives/portable-hard-drives/goflex/goflex-software-master/
SeaTools for Windows
http://www.seagate.com/support/downloads/
“it doesn’t show up at all in “Disk Management””
January 19, 2013DISKPART also will not see it
hope the hard drive is not out of working order!
first uninstall the old driver, download a new one from their webpage and try to install the driver with windows 7 compatibility mode
January 19, 2013http://windows.microsoft.com/en-US/windows-8/get-apps-devices-working
1) ‘right click’ on the driver then “Properties“.
2) click “compatibility”
3) “Run this program in compatibility mode for“, windows 7
Mihovil Pletikos
January 19, 2013did you try it on some other computer?
Saurav Azad
January 19, 2013use the seagate tool for windows it should solve the problem
Jim Chambers
January 20, 2013Sata-USB interface and/or HD in GoFlex may have failed or became disconnected. Open case, reseat connections and retry. If this doesn’t help, try installing drive in computer to see if it is detected.
I don’t want to open up the harddrive, if I have to send this thing back I don’t want to void the warranty
January 23, 2013Ahmed Musani
January 22, 2013download seagate tools and perform tests if it detects your hard drive. it might fix it itself.
I’ve tried installing all of seagates tools and none of them have been able to detect the drive
January 23, 2013is your hard drive recognized by other computers with different windows OS?
January 24, 2013