I am a tech at a college and I had an instructor bring me one of our HP laptops because it will not boot. I turn the laptop on and it starts and freezes at the HP start up screen. I have tried to boot into Safe Mode, but it will not do that or from CD.
I have never come across this before. Does anyone have an idea on how to fix this problem? I need some help ASAP so I can fix the issue and close my ticket as soon as I can. Thanks.