Why does the Google Play store always crash on my Android tablet?
Question by Loren Ferrer Rosario /

I can open the Play store but after I open it, it comes back to the home screen then suddenly something appears saying “Google Play Store has stopped working”.

What do I do? Should I uninstall or disable it? When I bought this tablet it was already installed.

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Answers (9)
  • beachnut

    This same crash has happened to my relatively new phone twice this month alone (third time since March)! Verizon says hard reboot, but when I refused, they connected me with a support “pro” who searched online & found a fix online. From your phone, do a search for “google play store app download”, & find the one at the androidpolice site to download on your phone. Luckily, I had downloaded Firefox on my phone, because Chrome quits working along with the Play Store. I am really getting sick of this app messing up. Google should be ashamed.

  • Alex

    Some devices aren’t supported by Play Store, search for your exact device here: https://support.google.com/googleplay/answer/1727131 If it’s not there, there is no way to fix it.

  • Nevzat Akkaya

    Google Play settings clearing might work, Google account removing, then re-adding might work, one final suggestion is installing latest “google apps” from recovery, you can download from here : http://goo.im/

  • Justin Pot

    The Play store can be pretty heavy, so if clearing the cache doesn’t I’d try closing other programs before you open it. Best of luck.

  • susendeep dutta

    Try some suggestions listed below –


    Also,if your delete your Google account from your phone and add it again,then it would be helpful.

    If still it doesn’t works,then perform a factory reset(but backup your important data first).

  • ha14

    perhaps you will need to hard reset the tablet (this will erase all files so do a backup first). It can be wifi problem, are you able to browse internet after that Gogle Play Store crash?

  • Junil Maharjan

    go to settings>apps and find google play then clear your cache for the play store. hope this helps, it works with most apps in android.

  • Rajaa Chowdhury

    EKEN tablet which model?